Very unusual to have no complaints about a property letting experience but Mansons have bucked the trend. Extremely welcoming and friendly staff who were always only an e-mail away with any of our queries. We would have a reply within 30mins with information about how they were going to fix the issue. All the affiliated maintenance teams were also friendly and very helpful. We were very fortunate to have stumbled across Manson, as students who are often taken for a ride by manipulative landlords. I stress to any prospective students to consider student rents through Mansons
Big thanks to Debbie who was brilliant throughout
Worst tenancy ever despite an amazing flat!
We didn't mind paying more than £700 fees for a 6 months contract as we have been promised premium service. Unfortunately the service offered was almost non-existant, we had to wait 2 months for the oven to be repaired, we had 3 flooding incidents (hence no water available, terrible smell, no shower, no dishwasher, no wash machine...) handled in a shockingly poor maner with no consideration for the inconvenience this caused us. As a result of this we had to leave the property for ten days in total. We have been asking for a rent abatement and the only answer given for the past 5 weeks is that they can't reach the landlord... It is clear that once you signed the contract and paid the fees their job is done.
Also I totally agree with the review below from another user: "Not to be trusted. Would not be surprised if some of the positive reviews on this site are by members of their own staff. Strange that the positive reviews are on the same day or only a day apart?"
101 St. Georges Terrace,Jesmond,Newcastle Upon Tyne
When we decided to sell our house, we contacted a few estate agents, but were really impressed with the straightforward, friendly and professional approach from Rettie. They did a fantastic job of marketing our house (including fab photos) and both sold our home and found us a new one in record time. They are incredibly helpful, always available when you need them and steered us through to completion without a hitch. If we move again, we’ll definitely use Rettie and wouldn’t hesitate to recommend them to others thinking of moving house.
I just wanted to thank the team at Newcastle for their excellent service in selling my flat recently. Their professional but friendly approach made the whole process much less stressful than it otherwise would have been, and their efforts to achieve a sale and their communication throughout the whole process has been commendable. I would definitely instruct them again on a future sale.