26th Jan 2026 (11 days ago)
I have rented properties for the last 6 years and honestly have never had such a bad experience. From the moment we moved in we have just had problem after problem. When we first moved in we listed all the issues within the property, sent them to Robert Leech and only a couple of the issues were dealt with. We then had a issue with mice in the property, and because robert leech appointed pest control without telling the landlord, the landlord then refused to speak with robert leech. The pest control man had been at the property before with a mice issue so it was obviously a ongoing issue. Then over the Summer, a bees nest formed right outside our window. We contacted robert leech by phone and email and we just never got anywhere emails ignored, told we would be called back never called back. After over a month without contact Bees were now entering the property, I emailed saying if my daughter gets stung I will raise a complaint. Another 2 weeks passed with no contact at all, my daughter got stung. STILL no action was taken the bees nest is still there to this day. I raised a complaint and was told my complaint would be acknowledged within 48 hours and responded within 14 working days. STILL nothing, no response to my complaint, no action taken to resolve the bees nest. Then when our contract was up and we could finally move out we had aggressive rude staff members talking to us with aggression, no apology for not dealing with the issues we have raised. Glad to be out and will never deal with this estate agents ever again, the lack of communication was horrendous.... Read more