I recently rented through Chancellors and have no hesitation in recommendeding Jacob Glover. Friendly, yet professional, he responded swiftly to all my queries and listened carefully to my requirements and I am now happy in my new home.
The only positive experience I had when I dealt with Chancellors was with Helen she was very professional. Unfortunately she forgot to mention that she would not be personally dealing with the sale of our property. This was passed to another member of staff called Kate. Kate was a pleasant enough person but it soon became apparent that she didn’t come across as very confident in selling houses. She kept on asking me the same questions so this of course put doubt in my head with regards to her ability. After being told that they vet all their clients viewing properties we had two/three failed viewings - the clients didn’t turn up and no explanation was provided by Chancellors. Also there were two failed sales, first one, the couple put in an offer then two days later withdrew this offer but no explanation was given. With regards to the second one, the proceedings went as far as exchange at which point the buyer pulled out because they were wrongly informed of information about the property by Kate at the point of viewing. The buyer then tried to get his money reimbursed from us with regards to his surveyors report because of confidential information that he had received from Chancellors, I can only presume from Kate. However this information was not signed by me so Kate & Chancellors had produced information about my property that was incorrect & then tried to say that I had agreed to this. My Solicitors soon pointed this out to the buyer. Also the dealings I had with Chancellors head Office was the worst customer service that I have had by any company/person in about 20years. Anyway I left Chancellors after this incident (5 months in) and went with a local high street agent. The experience I had with the local high street agent was so much different .... it was excellent customer service .... within 24hrs of my property being up for sale, viewings were booked and it was sold within four days!
My advice, don’t deal with Chancellors, take your business elsewhere, you won’t regret it.
Hamptons negotiated both the sale of our old house and the purchase of our new home. Andrew and his colleagues, Claire and Gary, are impressively efficient and understanding in our needs. They have been very helpful from initial contact to beyond completion.
Hamptons recently acted on the sale of my property and did an excellent job. They achieved the sale price I was looking for, and ensured that everything progressed efficiently beyond the accepted offer. Claire Barker was our agent at the Great Missenden office and did a superb job.
I recently worked with Tim Russ in Hazlemere to sell my house. They did a great job of the usual: valuing it, getting interest, lining up viewings, managing the offer process. Where they really came into their own was their role in actually getting it done. It was a complex process, with a long-ish chain and difficulty in obtaining clarity on the real issues behind delays. Martin, Dennis and team showed relentless attention to clarifying issues, ensuring all bases were covered and gaining trust from all parties involved. That made the difference and finally got the process across the finish line. Big thank you to the team. I would definitely recommend Tim Russ Hazlemere - and indeed will work with them again!
I'd used this company before some years ago and been very happy so when it was time to move on i called them to value my house. Not only was the person nearly 30 mins late for the appointment he offered no real apology or show concern that he was late. I think he was the manager so i would have expected more. After the visit i never heard from them again and decided to go elsewhere. For such a well known company i was surprised with this level of service
I purchased a property through JNP Prestwood and the staff have been fantastic, all so friendly and helpful. I couldn't have asked more from Tracey. She has kept me updated every step of the way, has chased tirelessly through a frustrating chain situation, and gone above and beyond to get us to exchange. And kept me sane with her humour :)
Probably one of the very few agents to have theirs clients in the forefront rather than just their fees.
120 High Street, Prestwood, Great Missenden, Buckinghamshire
From start to finish the whole process with Wye Estate Agents was hassle free. Jo did so well in keeping me informed & replied to all calls & answered all emails. She kept in contact with myself and the buyer on a regular basis. My only regret is that I didn't go with them in the first place, for 4mths I was with an inferior high street agent. I'm so glad I went with Wye in the end. I would highly recommend Jo and Danny at Wye Estate Agents, you won't be disappointed. Thank you!