Truly abysmal service throughout my tenancy - so bad that I only feel ready to really talk about it now more than six months later.
S&S were consistently disorganised, so much so that an agent didn't even show up when I first came to view the property. And it was only after I moved in that it came to light how filthy the property really was - I was the first of a new batch of tenants and it took me twelve full days to clean the flat single-handedly.
Despite this, S&S later carried out surprise inspections and threatened to charge tenants for professional cleaning, despite the property actually being significantly cleaner than when we moved in.
Tenants reported all issues to Safe and Secure immediately and in good faith but almost none of these issues were addressed. There was a dishwasher with a circuit board literally hanging out of it with instructions that it could only be turned on with a plastic-handled screw-driver (they refused to even remove this as it would 'leave a gap'); cracks and damp in the kitchen walls; a broken washing machine it took them a full fortnight to address and replace with another second-hand model; and a bathroom light (not replaceable by tenants) that went un-replaced for more than three months - half our tenancy.
I could go on but in short, I found S&S to be incredibly unprofessional and unscrupulous in their dealings with me, and I did not feel either Safe or Secure in their property.
Recently bought a house through the Jarrow branch and couldn’t recommend them enough! All staff were great with anything we needed! Thanks especially to Georgia for constantly keeping us updated and getting our sale completed as quickly as she did! Would 100% recommend! Thanks again Sarah & Tony
They make promises they can't keep you see a succesion of staff who don't know what they are doing and the management are just the same,they don't seem to care if they market it correctly or even get the website photos done properly. Worst estate agents I have used ever.