We purchased our house through Symonds and Sampson who provided excellent professional service and advice throughout the process. They were proactive, helpful, had great knowledge of the area and understood our requirements well.
We tried to collect the keys on behalf of a friend for a lettings property from this agent, after phoning 11 times and visiting the shop twice we eventually spoke to the agent who shouted at us down the phone. Very rude staff, very disorganized agent - unable to return phone calls, unable to be courteous to clients. Shameful!
My mother in law had a wonderful experience years ago when she had nothing and two young children and needed a house- Palmer Snell did everything they could and helped her get back on her feet.
So naturally, my wife and I went with Palmer Snell and we have dealt with all of the employees within the Bridport and Yeovil branches. They have been amazing throughout, Andy has been a saint and even helped us with our next property, guiding us through the process and keeping us well updated.
Would 100% recommend Palmer Snell to any tenant or landlord out there looking for properties. Also, one of the lowest admin rates we’ve ever known! Bonus! Xx Happy days!
Totally incompetent and complete scammers. They charge fees for doing absolutely nothing; example: 125 pounds for renewing your lease when the lease automatically re-news itself. They wanted my accounts for insurance purposes, which I refused to give them and somehow they managed to gain insurance without me satisfying the criteria. Perhaps the insurance company (Homelet Insurance) and the Fraud Squad should look into this as I would be more than willing to assist fully with their investigations. The manager (Andy - the most remarkable prick you could ever encounter - ) tells lies and makes totally false accusations. They also get their own employees to leave positive feedback (see other comments). Pathetic creeps. I would strongly advise any tenant or landlord to NOT use Palmer Snell. YOU HAVE BEEN WARNED !!!! Unless you enjoy being totally screwed by complete scammers.