Could not fault a single thing. The team have been incredibly helpful. Really good communication. I'm a first time seller and they have helped me every step of the way.
19th Jan 2022 (3 days ago)
STEER WELL CLEAR!!!
I am unlucky enough to be renting a property from these people. They told me the landlord had agreed to the things I'd asked to be done before I moved in, (a few of these were: to lay new carpets as they were absolutely filled with animal urine, feces and absolutely stank, for the property to be properly cleaned as it was revolting and to properly cover an old well in the rear yard so it was safe), well the landlord hadn't agreed and although he had replaced the entrance passage, main bedroom and dining room carpets albeit badly, he'd left the rest down and in the same disgusting state and he hadn't done any cleaning at all or done anything about the well. Obviously I didn't discover all this until I had signed the tenancy agreement and was at the property to move in with my children and all our belongings. I was absolutely gutted, and when I rang the agents to find out what on earth was going on, she was incredibly rude to me and basically said "it is what it is, he's done more than enough for the rent you're paying" (£600pcm hardly very cheap, especially for out where we are) I was in floods of tears, I couldn't believe it. I then had to spend 5 hours trying to find cleaners available and having them clean the place so our things could be unloaded. If that wasn't bad enough I then discover the electrics aren't safe (amongst a whole lot of other stuff), Bristow Eves response.... "well it's not a legal requirement to have the electrics checked and the landlord is happy that if anything happens to any of you, that he'll deal with it!" Now I know they can not be held responsible for the landlords response but they certainly could of refused to let the property like most agents as it's only through a loophole that it can be avoided, or at the very least of told me when I viewed the place! I've had to get the environmental department involved to try and get the electrics sorted, as neither the landlord nor Bristow Eves are interested what so ever. The property is the worst place I've rented in 23 years and they are by far the worst agents I've ever been unfortunate enough to have. I have long-term serious health issues and the upset and stress it's caused me has made my illness much worse and has also caused me to need antidepressants, and my poor children are miserable being here.
We had been homeless through no fault of my own, for 3 months before moving in here and I wish to goodness we'd stayed that way rather than moving in here and having Bristow Eves as agents, it was a lot less stressful and I certainly wasn't taking flipping happy pills. I'm truly disappointed that such a big company have such a bad work ethic and an utter disregard for people, it appears that all they're interested in is money and are willing to put people's lives at risk both mentally and physically to get it.
I most certainly would not ever recommend using these agents for anything, apart from maybe checking your hair in their windows on your way past!!
13th Jan 2017 (5 years ago)