When we were looking to buy a house in Pembrokeshire a few years ago we viewed dozens of houses and had dealings with all the local estate agents. Back then John Francis was always the best, always the most proactive and well-informed. That's why we chose John Francis when the time came to sell our house.
Daniel's extensive knowledge of property in the area meant we got a very fair valuation on the property, he spent a long time with us taking some really good photos, and the rest of the team were fantastic for the entire time it took to sell the house. Our house had quite a few quirks and wasn't suitable for a lot of people, so we had to do a lot of viewings but the staff at John Francis Cardigan kept going and continued to keep us informed and provided feedback on every viewing.
Many thanks in particular to Daniel, Rhian, Kimberly, Hayley and Andrew.
Lack of knowledge and enthusiasm of the property. Not shown around, just left to wander around and didn't know info concerning council tax band and just told to look on web. Fees are overpriced and not competitive when compared to smaller firms.
We rented under Philip Ling for 6 months, in which time we did have some issues that needed addressing with the property. They were always very professional and helpful in dealing with any concerns we had. All staff are friendly and fair, we would definitely recommend them to others.
Mr Ling refused to forward an offer on a house as he said it would insult the owners. (The offer was no less a drop than we have had accepted on other houses in the area and was a starting offer). Five months later I'm told the house is still for sale and has had no offers! Now says he did forward the original offer but didn't bother to file it as it wasn't worth filing. It would have been nice to have been told that our original offer had been refused in January then we could have put in a higher offer. It would also have been nice not to have been spoken to so rudely today.
In trying to sell our property, which had been on the market for some time without success, we decided to change estate agents and employed West Wales Properties and it was the best thing we did. They were helpful. efficient and more importantly, effective.Feedback information was excellent. We had more visits from house buyers than previously and soon sold our property. Also when we needed professional assistance in dealing with our solicitor they gave every assistance possible resulting in a successful sale and completion. We are indebted to them.
Having somewhat lost my faith in estate agents, along came Helen. A positive person who was more than happy to share her experience and give us useful information at the viewing. West Wales properties go top of our list