Professional, informative and customer focused. Staff are very knowledgeable and helpful. Highly recommended! 5*
Absolute cowboys!!! the whole process of renting with these people has been nothing but a joke, and an expensive one at that! They hide their fees, do not communicate with anyone, do not support the tenant at all, and do what ever it takes to get as much money from both the landlord and the tenant.
Raised several complaints with them, none of which were either acknowledged or had satisfactory outcome. I have since had to take further legal advice and they will be investigated accordingly. The only reason why i am with holding my name is because, once you raise concerns with them, it appears that you are 'damaged' and they will go out of their way to make your life hell!
Can not wait for them to be named and shamed. Absolute joke! Never have I had such poor quality from a rental provider.
Such a shame!
Very professional but also friendly, always answered the phone and emailed back promptly. Found us a reliable buyer within one day! Would certainly deal with David Ball again especially Lilly and Sheila
Hus were simply brilliant. A first class, friendly and attentive service - a great brochure and adverts, help and guidance through the sale and delivered exactly what they said they would. We cannot believe how quick and painless they made the whole process and the fee was worth every penny. We'd recommend them every time.
What a fabulous organisation. From start to finish Hus have gone more than the extra mile to make the sale and purchase of my home so easy.
Always there at the end of the telephone. I recommend them strongly.
We can not thank Marcus and Amanda enough for all of their help, without them we would not be living in our beautiful new home. When we hit complications Marcus was on hand to help and advice and he truly saved the day! Throughout the whole process everything was explained clearly which made it a little bit easier being first time buyers. We are now in our very first home and it's all thanks to these two!
Avoid like the plague. Have absolutely no interest in helping out their tenants, instead preferring to sit and ignore emails and point the blame at other people in an attempt to steal all the money they can. The lettings manager refuses to answer basic questions, claiming explicitly that she will not offer solutions to problems which she deems to be "common sense". In her relentless efforts to deny any professional responsibility, she ignores emails and sits idle at her desk claiming that she will not act on an issue that is developing because the landlord has not explicitly told her to do so, even if she knows how to resolve the problem herself. Either she does not actually know what she is doing or she is completely without a care for anyone looking for her opinion. I'm still waiting for an answer to the last email I sent her 28 days ago.
The 1 star that I have given in this review is for Paul who, unlike the others I dealt with, actually seems to have a shred of professionalism and decency and is the only redeeming character within this association.
41 High Street, Old Town, Stevenage, Hertfordshire
Thank you for helping me to sell my late husbands house.
Your customer service is first rate. You kept me fully informed throughout the process, and no matter who answered the 'phone, they knew who I was and made me feel like a valued customer.
Your rates and terms are very competitive.
All members of the sales team are friendly and helpful.
When I come to sell my house in a few weeks, I will most certainly ask you to sell it for me.
I have put a recommendation on my Facebook page.
Use this agent at your peril!
They will undervalue your house then snap it up themselves for much less than it's worth!
Make sure you get at least 3 different agents to value your house.