George has provided us with an excellent service during the purchase of our property. He has been extremely helpful in all aspects especially acting as mediator between vendors and purchasers. I would highly recommend using Jackson Stops Truro to anyone purchasing or selling a property.
Thank you George for your energy and enthusiasm. We are settling in well to this lovely house and beautiful area. Keep up the good work!
Camel have recently acted on my behalf in the sale of a property and I found them to be excellent in all respects. The two members of staff with whom I was in contact were professional, determined and highly knowledgeable of the market in our location as well as being nice people to deal with. I have high professional standards and I am delighted to say that Camel exceeded my expectations. They secured a number of offers and then managed the process from acceptance through to completion in a very competent and effective way, keeping me fully informed throughout. I would have no hesitation in recommending them.
Just to let anybody who is thinking of renting any property in Newquay to never even think of approaching Camel Estate Agents. The uncaring way the manager treats customers is totally rude which can lead to an extremely bad experience.
We rented through KPS for just under a year. Despite the property we rented being in poor repair with outdated white goods (furnished) they fought for us at every step to get things repaired and replaced. (We had boiler, washing machine, fridge, oven heating element replaced as well as other repairs). They have been absolutely brilliant, contactable and kept us in the loop at all times. Would recommend wholeheartedly.
Worst letting company I have ever come across. I rented a new flat (Wellington House, Truro) but the sewage outlet pipe broke right beneath my flat. The smell was unbearable. This was reported several times to KPS but they told me that their staff and plumber had visited and found no problem. After 6 weeks of complaining I called Environmental Health - a senior officer visited the flat and condemned it as uninhabitable due to the foul smell (fortunately he said there was no immediate health risk). I had to move out for over 2,5 months before KPS managed to fix the problem. I asked for a deduction of 1 months rent but was told absolutely not - They had reorted it to the landlord, Jon Wood. and it was up to him to remedy the problem. I had to have all my bedding and clothing etc cleaned as the smell had permeated everything. I cancelled 1 months rent payment but the Deposit Protection Scheme(DPS) deducted this from my deposit. I then spoke to Jane Stephens from KPS who was extremely rude and aggressive. When I told her I would have to pursue this further she told me that She has dealt with this many times before and told me "if you go to court - you won't win',
NB I have since spoken to Jason Freeman, lawyer and former legal director at the Office of Fair Trading and he told me that the DPS only deal with payments due and that 'dilapidation' is outside the scope of their scheme. I am now referring it to their regulator.
The service provided was excellent during a difficult time. The staff, particularly Sara, were kind,supportive and kept me up to date all the time. I would definitely recommend them to anyone. Thank you.
Really helpful and friendly staff team. Very professional.