Excellent service from Anthony. He kept us in the picture all the time and was very transparent about the status of negotiations. He was also very sensitive to clients needs. I would have no hesitation in recommending him or his firm or using him again.
I had a great experience with Astons Paddington. Very professional team, very fair, protecting both the tenant's and landlord's interest. I strongly recommend them.
Excellent all round service. Very friendly staff and good communication at every step of the sale. Would highly recommend
The attitude of the untrained staff is unbelievable, have no clue what is going on with your application, each time you call the person dealing with it is out of the office
Recorded one girl as each time we called she pretended to be someone else , would tell you something then lie and say she never until I informed her that I had recorded the call then she couldn’t remember saying it
Put in an application for a house to let , ( only one in for that property ) had to await my partners bank statements which we informed them could take 5-7 days which they were fine with , then once we put in the statements then called to say land lord had decided to sell , which is his/her choice but when 8 months pregnant and running around trying to get all the paperwork to them the least they could do was a Courtesy call to inform us
When contacting them to let them know we weren’t happy all we got was attitude for the girl with many names who’s answers the phone , fist told landlord was selling as no application in , but when asked if he knew about ours was told no , then told he was then again told he wasn’t ( don’t think they really knew themselves) once we asked if they would contact the landlord and see if he was willing to consider our application, she called back less then 7 mins to say no , then on speaking to the same voice but different name , no one had asked the landlord
After feeling like we were banging our head against a brick wall , I contacted the manager Paul via his email , for him to respond that Claire the manager would seal with it as he’s too busy , Claire being the Lettings negotiator but pretending to be a manger ! Confirmed by there staff profiles online and asking one of the girls what Claire’s position in the office was !
Returned an email to Paul stating that I don’t mind how long it would take I would like to speak to him as apparently he’s busy till
The end of next week , on stating I was happy to wait till them turns out he won’t be able to then either completely avoiding the situation
But I won’t give up , if I have to attend the office every hour between now and me going into labour then I will , also raised a complaint with the govern body who regulates them , I have provided him with all the emails and telephone calls and he’s astonished at the way this agency has acted
Avoid if your looking to rent and also if your a landlord ! Not a professional service
Natalie at the Cleveleys branch has been amazing over the last 3 years with various rentals and property sales. Thank you so much for all your hard work.
What are you prepared to do Mark? Wave a magic wand and hope that her attitude towards me will improve? Do pigs fly? This agency needs investigation. I offered a fair price on 36 Norkeed Court (It's only a bedsit)
Awful! Tried to co-operate with this agent but to no avail. Natalie seems to think it's perfectly acceptable to ignore all my emails despite being in a strong position on my sale and attempting to buy one of Entwistle Green's properties. She's treating me like dirt on her shoe instead of a human being. I'm honest and trustworthy and she's treating me like a dog (Apologies to responsible dog owners )If I could award her zero points I would.
Always been a brilliant team to work with, we have no hesitation in recommending Butson Blofeld.
Estates and Law Ltd
This estate agents is in my opinion highly unprofessional and extremely ignorant.
We had a rental viewing at a property a month ago: Keepers Cottage, Thistleton Road, Preston, and was told the property was available with front and rear gardens as stated in the advert.
At the time of viewing the landlord had a car parked at the back of the house during the viewing which was directly in-front of the back garden. We was told by Simon it was being moved without even questioning it and then after we had filled in all the lengthy forms, sent ID and got references, we was told the landlord suddenly decided he wanted to park his converted prison van motorhome in the backyard which would result in blocking the lovely garden and taking up the turning circle, making it difficult to park our vehicles on the driveway and leaving the tenant to view a unattractive ex prison van out of the back window. The landlord also required access to the shed which would be fine but absolutely none of this was mentioned in the first viewing or before we sent any of our personal details to this estate agent including the hassle of references and driving 75 miles to view the property in the first place, complete waste of time.
When I tried to compromise, the estate agent did not bother emailing me back to answer questions I had even though I had emailed twice and was always polite; instead ignoring me but editing the advertisement. They said they’d get back to me but never did. This is appalling and not the level of professionalism you would expect and I would not want to put my trust in this estate agent as they are clearly not very committed and all is not what it seems.
1. Your lack of unprofessionalism and ignorance.
2. You rent properties out with the landlord in the backyard. That’s just weird.
We was told the previous tenant was a nightmare, and you wonder why? Dodged a bullet!
Can’t praise the staff enough. They found us a great property very quickly and we were in just as quick! All credit to Lauren and Hannah for all their help! Thank you so much
Dealt with the company twice and both time were shocking. Not the company itself, that's unfair as majority of staff I've spoken to have been very nice, well mannered and helpful. All aside Loren who works there. To say her attitude stinks is an understatement. I'm sure a lot of business is or will be lost due to her attitude. The lies that spout out of her mouth is unbelievable. Not heard many good things about the company as whole, wouldn't let them rent a dog crate out