Glasshouse have been great, keeping us informed about everything. They took great photos and quickly had property listed on line and social media.
Weekly updates have been good and would recommend to friends and family.
We hadn't sold a house in 40 years, so we needed help and guidance. Boy, are we glad we engaged JAYNE KINGABY to do the business!
Jayne negotiated an excellent price for us, and worked impressively to ensure the transaction was completed.
We always felt that Jayne was batting for us, communicating constantly and providing sound advice.
We like the Glasshouse focus and ethos, which includes using contemporary media and a modern approach.
Friendly, professional and successful: what more could we have asked for?!?
A great company to deal with, fast friendly and professional. Chris is keen and on the ball, backed up by the team in the office. I would have no hesitation in recommending them.
Absolutely atrocious service!!
My Husband contacted the Ludlow branch on Saturday 22nd September to ask for a viewing of a rented house on their books for Friday 28th @ 3pm, he was told the letting team were busy and as we currently live in Spain he gave my email address so they could contact us.
No response by Monday lunchtime, so he rang again and spoke to another person who was most apologetic, but ensured him that someone would contact us via email ASAP!
No response again by Tuesday lunchtime, so he rang again and spoke to yet another different person who was also very apologetic but would pass the message on to the unobtainable lettings team!!
It is now Wednesday late morning and still no response!!
This is incredibly annoying as we are only in the UK for 4 days (which was explained to everyone spoken to) and need to view as many properties that we are interested in within that time period.
However thanks to what we can only assume is an extreme lack of communication between the staff or a complete indifference to our needs this property will not be one of the properties, which I'm sure the current Landlords would find very disappointing!!
Fabulous staff pulled out all the stops to get our house sale over the finishing line!
Our house sale wasn't straightforward and as we live 100 miles away from Ludlow the sale could have been exceedingly stressful. However, Andrew dealt directly with local people and agencies and fed back to us immediately with progress, issues and options. We really feel that Andrew went above and beyond what you may expect from an estate agent. He and his staff have been absolutely fantastic in helping us sell our house. Our experiences, put these people way above your average estate agent. Cannot praise them too highly!
Excellent service, sold in 5 days and then kept us updated while there was delays in the chain. Many thanks to Michelle and Nathan.
Do not dream of letting your property with this Company.
Their advertising spiel quotes a 'hassle free' business where owners can relax knowing their property is in safe hands.
The reality is quite different. Of the last 2 tenants provided, the first caused £7000 of well documented damage and lost their deposit. The second was worse, costing the owners £10000 and counting. The damage on both occasions happened whilst under quarterly management visits by the lettings team who reported no issues.
When the second tenant went bankrupt they took all their 'management' fees from the deposit scheme and deducted further amounts for services that had not been authorised.
The sales information is also questionable. The spiel quotes an increase in values in the region. Jacksons provided a sales figure of £50000 less recently than the original estimate they had given some 5 years ago for our property.
Avoid at all costs. We are not professional landlords and relied on their' 100 years experience'