Moving house is always a daunting time, however ours was made all that worse by the sudden loss of our Dad. I hadn't had any previous experience of selling a house, let alone buying one, so it was quite scary. Thankfully for us we had a lovely lady, Lavina helping us out. She was kind and empathic, nothing was too much trouble (although our sale wasn't straight forward) and kept us up to date through the whole process. Communication was excellent, knowledge was great and general customer service was outstanding. As a family we are extremely grateful for the support received by Connells Estate Agents especially to Lavina for making the move as straight forward and smooth as possible. Thank you.
65 days ago
Whilst the Lettings team in branch are friendly and attentive their remit is very limited. The company is let down by outsourced operations and call centres and departments spread across various cities meaning that lots of important communications are lost. My experience of Connells warrants one star because they lost a key to my property, allowed a contractor to enter without my knowledge and personal items went missing.
855 days ago