I am using my daughter's account for this review. I would like to say that in my property search since March I found Alice Rench the most helpful, professional and pleasant person to deal with out of all the agents I encountered on the way. Although, I am buying from another agent she stood out for the aforementioned reasons. Thanks Alice, all the best! Anita Taralrud.
Don't bother trying to call them, it will ring for what seems like an eternity and then you will be transferred to an automated message which tells you to go to their website before hanging up. If you try emailing them instead, expect to wait over a week before you get an answer from them. Appalling service.
Absolutely shoddy service. As a potential lettings client who occasionally works from home I was grilled on whether I would be running a business from the lettings address. The focus was too much on apparent 'risk' of me as a tenant because I am a business owner, rather than me as a residential customer. Assurances were given. I was made to feel like a 2nd class citizen. Absurd assumptions by lettings staff. Potential landlord scared off. Avoid this agency as too risky (see reviews from previous tenants on risk to their deposits).
Family run estate agent with very good local knowledge. Good promotion of properties in the area.
We met with a letting's negotiator last month to take one of their properties based in Beceshore Close in Morton In Marsh to rent.
We was told that the Director Catherine Holman has passed both of our offers on to the owner and was rejected due to two visiting Dog's to the property once a month. Catherine Holman kept saying we have several viewing's on the property and advised us to look else where, which we did!
After moving to Morton In Marsh, it was only by an off chance we saw the landlord outside of his property yesterday paining the windows. We has a lengthy chat with him and he was not told about our last offer which we increased to asking price off £925 pcm and Catherine Holman advised that we have two large Dog's permanently at the property which was not the case.
The property is now reduced to £875 and we offered £925 which the landlord was not aware. I am an agent myself, and honestly never come across this service before. You just have to look at their reviews and you get a full answer for yourself!
Never use again!!
EXCELLENT CUSTOMER SERVICE FANTASTIC STRATFORD TEAM
Easy Bathrooms Stratford
I can't, because they are so bad, dishonest, unprofessional , do you need me to tell you more? Because l will if you contact me.
People have always said to me how bad Estate Agents are, but my darling son was an estate agent, but he died at the age of 17yrs, l was so proud of him and have always said they do their job as they have to, but after this lot...ALLOWING Guzamping! Or encouraging it even! Stay away from them. They are so interested in making money for themselves, l had no help from them because l was a low purchase elderly pensioner! just interested in a quick sale and money for them.