4 Estate Agents in Staplefield

List of Estate Agents in Staplefield

1. 

   

   Savills - Haywards Heath

   37-39 Perrymount Road Haywards Heath, RH16 3BN

   

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2. 

   

   Savills - Haywards Heath

   8-14 The Broadway, Haywards Heath, West Sussex, RH16 3AH

   

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3. 

   

   Harman Group - Haywards Heath

   5 Muster Green South, Haywards Heath,, RH16 4AP

   

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4. 

   

   Fox & Sons - Haywards Heath

   115 South Road, Haywards Heath, RH16 4LR

   

   (159 reviews)

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   24th Jul 2026 (8 weeks ago)

   Without doubt, this has been the worst customer service experience I have ever had.<br><br>Although they may have eventually found a buyer for our property, that is where the positives end. Throughout the sale we experienced repeated problems, poor communication and an astonishing lack of professionalism.<br><br>The most serious issue was that our property was left unlocked on multiple occasions after viewings. Leaving a customer's home unsecured is completely unacceptable, and the fact it happened more than once demonstrates a serious lack of care and attention.<br><br>What was even more disappointing was the response when these issues were raised. Rather than taking ownership or showing any genuine concern, there was no accountability whatsoever. Ben, the manager, simply pointed me towards the complaints process and said someone would contact me to apologise. That apology never came. Promises were repeatedly made and not followed through.<br><br>The only person who deserves any recognition is Zoe in the office. She was courteous, professional and genuinely tried to help. Unfortunately, she was let down by the wider management and overall level of service.<br><br>For comparison, we purchased our new home through Mansell McTaggart, and the difference was night and day. They were proactive, professional, communicative and treated us like valued customers from start to finish.<br><br>Buying and selling a home is one of the biggest financial transactions most people will ever make. You expect your estate agent to be trustworthy, organised and accountable. Sadly, our experience was the complete opposite. The lack of communication, failure to accept responsibility and disregard for the security of our home have left us extremely disappointed.<br><br>I would never use this company again, and based on our experience, I would strongly advise others to think carefully before instructing them.... Read more

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