Great agent. Dealt primarily with Kelly who was very friendly, helpful and professional and knowledgeable. Athough I also found the brief contact I had with others in the office to be very friendly and professional.
Kelly offered really useful advice. She also liaised between both solicitors and the seller (even though myself & the seller were also in regular contact) and it really helped having her as an 'impartiatial' voice to explain/negotiate/nudge the process along.
She was definitely an invaluable resource that helped smooth a rather bumpy buying process along.
I absolutely now realise the value of an estate agent and plan to use Reed Rains in the future.
The experience also made me realise why Reed Rains are so popular and well respected in the area.
Horrible estate agents , they put a picture of my house on their web page to sell the property next door to my house . I know people may think it's trivial but I had people coming looking thru my window throughout the day. so I asked them to retake the pictures(reasinable request) . The male estate agent was both rude and unhelpful and argued that both houses where in the picture and saw nothing wrong or misleading??
However they had not put a house number on or made it clear to the potential property buyers which house was infact for sale ? The agent became defensive and aggressive not getting that he'd bleached my privacy and now I had people stopping and looking in my house.. Why he didn't put a for sale sign up so it was clear which house was for sale is beyond me ,but is what I've come to expect from such a inept branch. A simple apology for the inconvenience and the picture retaken with a proper sign would be the right course of action to undertake, not a hizzyfit and the phone slammed down. I'd urge be cautious with who you employ with your money especially the guy with no manners or common decency.
They were very rude on the phone on 2 occasions (no phone manner). Never called back as promised regarding the property and then just changed it to 'let agreed' on the website. This is a poor customer service as we were counting on them to call us back and they promised to do so - not even a courtesy call to advise that property is gone. I will avoid this letting agent going forward.
We received an excellent service from Face2Face in Todmorden. Beth was incredibly helpful and supportive while we were buying a house. She kept us regularly updated on progress, and we are pleased to recommend Face2Face for their professionalism.
If I was selling a property I would not choose this agent, contsctec them several times about viewing a house and sent emails too. 2 weeks and no one has come back to me about my request to view a house. This house owner has now lost potential buyer because no one is interested to get back to us. There must be better agencies to use than this and who truly try to sell the properties .