Carter Jonas let and manage several properties for me, They are always professional, efficient, knowledgeable and friendly. Thanks to them voids are kept to a minimum and maintenance issues are dealt with promptly. In short, I don't have to worry!
Note of caution to Tenants – Avoid at all cost! - Only gave 1 star because I couldn’t give lower. Carter Jonas are a 1 sided estate agent that only represent the Owners and where Tenants are a commodity. They optimise the law in the owners favour and will extract the maximum money out of you while giving you the most 1 sided tenancy agreement possible. Basically act as the owners “muscle”. Dealt with them for 3 years as a tenant and hope to never deal with them again as a tenant or a potential landlord.
We have not sold a house for 30 years so we approached the sale with trepidation. We need not have worried as Jon at Thomas Merrifield held our hand all the way through. He negotiated a very good price with our sellers and the process was managed smoothly throughout. I would highly recommend them, from working with us to gauge the right price, through the advertising and subsequent viewings the service was excellent. Jon was always on hand to answer queries or to prod when things were stalling ; highly professional yet at the same time friendly. We cannot thank him and the team enough for making a stressful process far less stressful.
Agents worked hard to sell my house and did a really good job of communicating with me to keep me in the loop at all times.
We have many of our properties fully managed by Alexanders & Co, the simple reasons for this is as follows - their competitive pricing , level of service, high level of efficiency, punctuality and reliability. .
All the staff are friendly and always return your queries promptly
Front of house (the negotiators) always give you the consumer an honest assessment of potential tenants, which is so Important to any LL as they really do care who will be living in your property.
Our main point of call is Sophie Moore who manages our portfolio and keeps us up to date with constant feedback , which is great.
As always a delight to deal with Sophie Moore as she goes way beyond the call of duty. Under the new management earlier this year the Agency has excelled even further. Thank you Sophie Moore and the team
Like another person, if I could rate this company less than one star I would. Absolute worst service I have ever received in my entire life.
There is absolutely no communication between anybody who works here.
Luke Lancaster is the laziest person I have ever come across. He dealt with myself and my husband in the beginning of our tenancy. He didn't send our welcome package until I emailed him twice asking where it was as we needed to pay rent, it didn't arrive until the day before our rent was due. He never sent our inventory until I asked numerous times where it was, when we sent it back we never received a copy of it.
After our tenancy had been going for 3 months, I never ever heard from Luke again despite the fact he still worked there, even after sending him numerous emails about important subjects.
I then dealt with Sam Lloyd who was also good in the beginning and then also became completely unresponsive to every email I sent.
The company is completely money hungry. They were unclear about move in costs and we had to pay £120 each just to apply even if we didn't get the property. We had to pay a shortfall which was fine, however they tried to overcharge us this by a month.
Our tenancy ended in June, 2017. I contacted Sam asking about our deposit, she assured me our deposit had been released and would be in our accounts very soon. A week later a lady who I have never spoken to before contacted me and told me my rent was overdue and needed to be paid. WE HAD MOVED OUT A MONTH BEFORE and their account lady had no idea. She informed me the deposit never got released (Sam had just lied and done nothing). We were then finally given our deposit back, however it was short £266. I messaged Sam and Luke multiple times about this with no reply. Finally, my husband messaged them threatening legal action. Sam eventually replied around 2 weeks later and finally another 2 weeks later we have all our money back.
If I had not been as onto it in terms of paperwork with this company they would have stolen almost £500 from us and never bothered giving it back.
I have never been more happy in my life to end this tenancy and never have to deal with these; rude,lazy, money hungry people ever again.
We highly recommend using quadrant real estates. Our dealing was mostly with Ben Harris who was most helpful and always answered any questions we had with the utmost urgency. We had some misfortune of losing our initial buyer but within two weeks we had a new offer and during this time we had daily contact from Ben updating us with any new interest and potential viewings on our property. They were very professional at all stages and we couldn’t thank them enough for making what could of been a stressful period go so smoothly.
Sadly, my experience of this company has been very poor. After being told by the original salesman that my house would sell quickly and easily, I have had 5 viewings in three months - After checking, it appears my house was never on their website, just on Rightmove - the customer service has not met what I was promised - in some ways I'm glad that my house didn't sell, because they would have received the commission having done NOTHING to sell it. Very disappointing!
Chancellors were extremely helpful and supportive of us when purchasing our first house. In particular we dealt with Liam and Alistair who couldn't have been more helpful. They both were very informative and provided all the information that we could need. Would definitely recommend and use again. :)
I have found my experience with the Bicester branch of Chancellors in- particular the young female sales negotiator extremely traumatic, I believe her name to be Charlotte. Not only have I found them to be rude but very dismissive of my needs whilst looking to purchase a house. With so many estate agents available in Bicester avoid Chancellors at all costs!.