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Estate Agents in Cheam
Ann Charles Estate Agents

Ann Charles Estate Agents

4.1

12 reviews

Closes at 5:30pm

11 Station Road, SM2 6BG

Ann Charles Estate Agents are an estate agent in Cheam. They mainly list properties in SM2, SM1 and SM3. Over the last 6 months, they've listed 5 properties, with 0 currently on the market. Most of the properties listed are 1 bed/studios.

Opening hours

Monday 9:30am - 5:30pm
Tuesday 9:30am - 5:30pm
Wednesday 9:30am - 5:30pm
Thursday 9:30am - 5:30pm
Friday 9:30am - 5:30pm
Saturday 9:30am - 4:00pm
Sunday Closed

View all details

Ann Charles Estate Agents Reviews (12)

Have you used this agent?

J Watty

Angela was an absolute pleasure to deal with. She handled the viewings and the offers very well and continued to be a vital link between buyers, sellers and solicitors throughout the process, making sure everything went as smoothly as possible. She totally took the stress of selling on her shoulders and we got a great deal in the end, which I very much put down to her professionalism and enthusiasm. Angela is someone who is determined to do the very best she can for you and takes pride from doing a good job. Highly recommended.... Read more

10th Jul 2024 (22 weeks ago)

Anonymous Home Buyer

Really, really poor communication skills, outdated, expecting telephone communication at any random time of the day. Not communicating well via E-mail, which becomes really tedious. When communicating via telephone, not listening, talking over, and most of that communication talking about her own personal issues (ie work related stress, etc..) which we found quite unprofessional. If one is not fit for work health wise, then they should look into another line of work. Also constant pressure with no objective reason becomes really exhausting! This is a note to sellers, this agent will push away your buyer with all the above. All in all really poor service, sale fell through due to the above.... Read more

6th May 2024 (7 mo. ago)

A murphy

A very good experience from beginning to end with Angela Walker of Ann Charles Estate Agency. I would thoroughly recommend Angela's services in the buying and selling of property. Angela provides an excellent service and cheerfully goes the extra mile for her clients. I am very happy to give a five star review. I wouldn't go anywhere else if I were to buy and/or sell in the area again. Thank you Angela it was a genuine pleasure doing business with you.... Read more

7th Mar 2024 (9 mo. ago)

D Penston

As a gassafe plumbing engineer and part time landlord Angela has been amazing in finding me a brilliant tennent. Can not praise her enough for her hard work and dedication. You can tell she cares not only about the landlord but the tennent as well. Thank you Angela.... Read more

3rd Aug 2022 (2 years ago)

A Yasmin.

Absolute poor service. I wouldn't even go near them with a barge pole ! Firstly she requested to see my daughter which was weird ( 7 year old ) Secondly got to the property at 840am no one was there which was understandable left an email and called to say I am here. I waited till 9am in my car (opposite the property) no one turned up so I left. She messages me to say I am here where am I and that I clearly was not here etc even worse she calls me eminem haha! To top it all off she gives me a load abuse down the phone. Seemed high of drugs or alcohol ! The rubbish she was talking Seriously people stay away !... Read more

4th Sep 2021 (3 years ago)

C Wenk

Loved our experience with Angela. She sold us our flat 3 years ago and we had to have her sell it when we decided to move. Really fantastic estate agent, thank you!... Read more

24th Jun 2021 (3 years ago)

C Mezzela

Angela has worked tirelessly for many months, she has gone above and beyond for us and always with a happy, positive, sunny disposition. She is very professional and would thoroughly recommend her services.... Read more

11th Mar 2021 (3 years ago)

Z Dandan

Angela impressed us with her dedication to the job. She put things together when it was almost falling apart, and pushed it to an successful end. She is a friend to the neighbourhood who really cares, and this quality cannot be easily found. We highly recommend Ann Charles!... Read more

4th Mar 2021 (3 years ago)

G User

Renters be aware. I used this business some years ago now. My wife suffered with asthma and we specifically asked that the property be free from mould and problems of that nature. I don't want to mention specific names but the main representative assured us that there wasn't a problem. In the wintertime, we had to regularly clean mould off the walls, despite our asking regarding this. Another issue was the heating, we were told the property had underfloor heating and then when the winter came (we started renting in the summer) nothing worked. We were then told that it only worked at night! A simple electrician’s job would have allowed us to use the heating whenever we wanted, but the response on behalf of the landlord was no. The remedy was to install radiators everywhere, but doing that would have very significantly reduced the floor space of the flat. Our furniture was already placed against the wall and obviously, underfloor heating was one of the things that attracted us to the property. But the biggest problem that haunted us throughout our entire stay at this flat was the shower. It was very unreliable, faulty and didn't work. In seconds it would change from scolding hot to freezing cold. Time and time again we complained and nothing was done. Apparently, there was an existing plumbing problem that made the entire system faulty. Therefore, the electric shower didn't and couldn’t work properly. We've had to run bath after bath to simply get washed, and when you wanted a quick shower, it wasn't possible. The insulting thing about all this was that we felt Ann Charles was a little dishonest. They mentioned that they knew the system didn't work (even though at the beginning of our rental we asked if everything worked) and yet they didn't tell us. In fact, on our leaving this place they mentioned that the landlords 'intended' to fix the shower problems for the new tenants coming in, but the representative mentioned that really, they had no intention of fixing it - the plumbing job was simply too expensive. Therefore, this business has to be blamed for withholding known information and know history of the properties they manage and the landlords’ real intentions. I could also add other things to the list such as the promise of the carpet being changed and shower screen replaced- but unfortunately these were empty promises that in my view (though I may be wrong) were designed to attract us to the property. Renters please be aware.... Read more

5th Oct 2020 (4 years ago)

T arg

5 stars! Angela is great, always polite and helpful. Would definitely recommend.... Read more

12th Jan 2020 (4 years ago)

D Keane

Angela has been brilliant. A great communicator, lots of feedback and she gives an honest and frank opinion.... Read more

9th Feb 2018 (6 years ago)

J Bownas

We have moved house (bought and sold) about half a dozen times over the last 15 years or so...and I can honestly say I have never had a better or more personal experience from any agent. We bought through Ann Charles, but I wish they had also been handling our sale, as the big chain we were with really didn't cut the mustard. It was so refreshing to have an agent dealing with things who knew what they were doing and kept everything moving and on track. I enjoyed open and honest conversations, a quick response to enquiries, and overall a great approach to customer service. A real credit to the profession...and I don't say that lightly.... Read more

3rd Oct 2014 (10 years ago)

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.