J Quorn
Absolutely fantastic experience with Austin Homes from start to finish. Special mention to Scott, he dealt with our needs promptly and professionally.... Read more
22nd Jan 2025 (19 days ago)
D Barger
We had a great experience working with Scott. He was very helpful, knowledgeable and patient. He took great care of us! Thanks!... Read more
4th Dec 2024 (10 weeks ago)
G Barger
We just completed purchase of a new flat with Scott as the agent, and he was fantastic. The process was a little difficult due to the sellers solicitor but when we were in the dark about what was going on, Scott was always helpful and responsive in letting us know what was going on with the process. Thank you!... Read more
Buyer
4th Dec 2024 (10 weeks ago)
X tian
I’m very satisfied with Austin House! Scott helped me a lot! From finding buyers to finally exchange & completion!!! He is very professional and efficiently. It wouldn’t be happen without him!!! I definitely will recommend to others who has the same requests of selling property ( :... Read more
Seller
3rd Dec 2024 (10 weeks ago)
C Smyth
Use for various properties. Good guys and no nonsense... Read more
19th Nov 2024 (12 weeks ago)
M George
Scott was responsive and very easy to work with. I would instruct Austin Homes in the future.... Read more
18th Nov 2024 (12 weeks ago)
M Sookho
We urgently need a place to stay in London and Vincenzo helps us to get the apartment in one day. This agency is the best, straightforward and helpful. Very professional and highly recommend.... Read more
Tenant
18th Nov 2024 (12 weeks ago)
D k
austin homes listings are misleading and inaccurate i filed a complaint with rightmove and the property ombudsman the agent vincenzo is rude... Read more
13th Nov 2024 (13 weeks ago)
S Maman
We sold our flat with Scott. It wasn't easy, we lacked an ESW1 and the transaction was complicated. Scott found us a buyer and helped to orchestrate the transaction fairly seamlessly considering the circumstances. Overall, a pleasure to work with and a great outcome for everyone involved.... Read more
Seller
17th Oct 2024 (17 weeks ago)
S Rigby
Incredible service from Scott and the team. A refreshing change to meet a pro-active young man with the clients needs at the forefront... Read more
9th Oct 2024 (18 weeks ago)
M Barkett
Flabbergasted!!! Incompetent employees (Vincenzo and Scott) commit errors and lie to cover up their mistakes while the business owner (Austin) lacks the ethics of simple basic business principles and processes and a complete lack of intellectual ability to address the challenges arising. Despite of their clear and grave errors, they persisted in fraudulently retaining money from two young university students who were looking to rent a flat!!. They claim that the money was retained by the landlord although the error was clearly caused by themselves. Shame! Avoid at all costs... Read more
Tenant
3rd Oct 2024 (19 weeks ago)
???
Really appreciate quality and professional services offered by Austin Hones and would strongly recommend it to my friends!... Read more
2nd Sep 2024 (23 weeks ago)
R Marseglia
My flatmates and I had a great experience with Austin Homes, especially with Vincenzo and Claire who aided in our search for a new flat to live in. Thank you!... Read more
Tenant
30th Aug 2024 (23 weeks ago)
A Pusey
Austin Homes are amazing letting agents. I reached out to them for help with my property search in July 2024. They really understood my search criteria and helped me navigate the lettings market during a very period of time. They negotiated with landlords on my behalf which I was grateful for. I would use Austin Home again and Scott has been particularly helpful during my search.... Read more
J J
Scott and his team are incredible. Couldn’t speak more highly of them and would recommend to anyone. You would be crazy to use anyone else!... Read more
A lee
Vincenzo and Scott have been extremely helpful in helping find a new tenant when I needed to move out early and have made the moving out process very easy! They went above and beyond to make sure I was taken care of and answered all of my questions very quickly!... Read more
Tenant
31st Jul 2024 (6 mo. ago)
E Italia
I strongly recommend Austin Homes, I had a great experience. Vincenzo is so professional, kind and willing to help all the time even after his working hours. I really appreciate his kindness, you can also ask him advices, because he knows very well his job, he has competence, skills and manners to deliver the best customer service. I wish him a great career.... Read more
13th Jul 2024 (6 mo. ago)
Matty
Called twice over the space of 6 days to try and view a property and no one ever called back. The only estate agent in the world which don't call you back and aren't interested in selling houses. I would avoid if I were a Landlord. P.S. (their reply is incorrect)... Read more
C stone
Vincenzo, who dealt with me, provided me with the best service that I have ever received. Honestly, nothing was too much trouble and he was friendly and professional from start to end. I would not hesitate to recommend him and Austin Homes if you are looking for property in London. First class affair all the way.... Read more
17th May 2024 (8 mo. ago)
N Phan
Rented our home through Austin Homes and pretty pleased so far. Vincenzo has always been quick to respond to any of our queries! No complaints here!... Read more
Landlord
16th Apr 2024 (9 mo. ago)
G Sakçak
Renting with Austin Homes was an absolute pleasure! Their professionalism and dedicarion made the process seamless from start to finish. Highly recommend their services to everyone! Thankful to Vincenzo for his friendly and helpfull attitude.... Read more
Tenant
16th Apr 2024 (9 mo. ago)
C Chiriac
We had a great experience with Austin Homes. Vincenzo Ruocco was extremely helpful throughout the whole process, always there to provide counsel when needed and quick to respond. Highly recommend!... Read more
24th Mar 2024 (10 mo. ago)
C Palmer
Austin sold my flat for me: a professional knowledgeable agent, and would definitely recommend. Incredibly patient with frustrating buyer solicitors and got it over the line before Christmas.
He’s also previously rented out a flat for me and likewise recommend him for that.... Read more
Seller
20th Dec 2023 (1 year ago)
L Norman
Amazing service, highly recommend!... Read more
6th Nov 2023 (1 year ago)
P Simpson
Avoid at all costs. Scott has the IQ and communication skills of 10year old petulant child. Austin (the owner) may call you back two weeks later if he not too busy fraudulently without holding funds from other unsuspecting victims.... Read more
8th Aug 2023 (1 year ago)
P Henderson
Cool... Read more
16th Jul 2023 (1 year ago)
N Wynn
Scott and the team were exceptional throughout the whole process. Have recommended Austin Homes to many friends.... Read more
23rd Jun 2023 (1 year ago)
V Ravdive
Perfect individual service from Vincenzo Ruocco... Read more
22nd Jun 2023 (1 year ago)
L Loughrey
A very professional and speedy service - would definitely recommend.... Read more
6th Jun 2023 (1 year ago)
R Thomas
Great experience with Austin Homes. Scott and the team were really helpful and kept us updated the whole way through the letting process. He understood our needs completely. I’d highly recommend letting through them.... Read more
Landlord
21st Apr 2023 (1 year ago)
D Bailey
A friendly and helpful team. Nice people who really try to accommodate client needs. I would definitely work with them again... Read more
21st Apr 2023 (1 year ago)
C Sampson
Scott and the team have been easy to deal with and always quick to respond. A professional team who will go the extra mile to help when they can. I would certainly work with them again.... Read more
20th Apr 2023 (1 year ago)
Alex
I have been a landlord customer for years and have received excellent service throughout.... Read more
Landlord
20th Apr 2023 (1 year ago)
F Clemens
Very professional in managing my property and giving advice on the market, Scott is a real expert on that part of London and we've had lots of good conversations how I should move forward.... Read more
Landlord
13th Apr 2023 (1 year ago)
B Summers
Scott has always been communicative and helpful through out the tenancy. I'd be happy to use Austin Homes again!... Read more
Tenant
5th Apr 2023 (1 year ago)
S Yiu
Excellent and Professional Service. Before my previous tenants moved out, they have already provided me with lots of tenants with good backgrounds. I strongly recommend this company.... Read more
Landlord
28th Mar 2023 (1 year ago)
E Renton
Scott Winter (from Austin Homes) was wonderful throughout the whole process, from offer to completion he was there every step. He advised and also helped counsel both myself and my buyer when our nerves were frayed! Honestly can’t compliment enough.... Read more
Seller
27th Mar 2023 (1 year ago)
J Bell
Very positive experience with Austin homes. They were very supportive in guiding and chasing solicitors down to ensure the deal came to fruition. Scott exrremely helpful and responsive.... Read more
Buyer
22nd Mar 2023 (1 year ago)
S Storage
We really appreciate Austin and his team for the diligent work they provided us in order to find our new place. They took every measure possible to protect our best interest.... Read more
Tenant
10th Nov 2022 (2 years ago)
O Meeke
Max was very helpful on the phone and generous with their time.... Read more
21st Mar 2022 (2 years ago)
Hertta
This week I noticed an apartment that fit in our budget and was our next-door neighbour's apartment (Would have been super convenient for us). I called Austin Homes and we were ready to take the apartment and pay the deposit immediately. The agent took our offer and we were expecting to hear back what the landlord says. However, it took many days for the agent to return us. We contacted the agent a couple of days after the first call to hear if the offer is moving forward and if the landlord wants more, and the agent just said that there are no updates. Then few days after that, the agent called and let us know that other people had offered more and we would not have an opportunity to give a higher offer.
I don't understand what happened because usually, agents tend to call back with every update regarding the process. I feel that this agency let us down and probably would not bother to try again the same agency as the level of communication is so terrible.... Read more
Tenant
4th Feb 2022 (3 years ago)
Guv
Dealing with Scott is always a pleasure. Courteous, professional and responsive - a delight... Read more
7th Dec 2021 (3 years ago)
S Chow
A very personal approach, I found AustinHomes very attentive , professional and helpful.
I reached out to them several times and was always given the best attention.
Will always return and keep in touch .... Read more
10th Nov 2021 (3 years ago)
M Shatliff
Austin Homes was really helpful when I was looking for a new property. Scott really understood my needs and I would highly recommend in future. 5 stars ??... Read more
9th Nov 2021 (3 years ago)
L London
Victim blamed me for applying for a house, wasted my time and was very very rude and unprofessional on email and text message. They also hesitated giving me a refund, said it was "non-refundable" when I was absolutely obliged to receive the refund.... Read more
Tenant
8th Nov 2021 (3 years ago)
S L
DO NOT USE THIS COMPANY!
Totally unprofessional! Never answers the phone and never replies to messages! These companies should not be trading!... Read more
12th Oct 2021 (3 years ago)
J Vocke
Great experience. Honest, fast, friendly... Read more
10th Jun 2021 (3 years ago)
S Aston
They just let the place I moved out of - the agent Scott was very responsive and understanding of Covid
Procedures etc. All in all , very slick... Read more
Landlord
18th Mar 2021 (3 years ago)
F Ahmad
I wish there was 6/5, they have been brillant to me since day 1! Not to worry about any probs or stress regarding them. Whole team is so cooperative and always willing to help. Love it!... Read more
16th Mar 2021 (3 years ago)
L Williams
I rented a flat in Eagle Point near Old Street for 2 years through Austin Homes. I had very specific criteria and they were patient and thorough in helping me find exactly what I was looking for.
I also found them to be extremely responsive at any time of the day/week, knowledgable about the area, not pushy, and just generally pleasant to chat with. The experience was significantly better than any other agency I've dealt with before. I’ve since referred them to friends who have also had a great experience - highly recommend them!... Read more
Tenant
16th Mar 2021 (3 years ago)
E Breadner
I've worked with these guys now for several years. More recently, I've dealt with Scott in the lettings side of the business. Very professional, super-responsive and very efficient. And also really personable, which is not something you often find with London estate agents! I have recommended friends and colleagues to the business, who have all had positive experiences so far. I will happily continue to work with them in the future, and I recommend them highly.... Read more
Landlord
16th Mar 2021 (3 years ago)
P Kwan
Finding an appropriate tenant and dealing with change of tenancies quietly and seamlessly.... Read more
Landlord
16th Mar 2021 (3 years ago)
S Murphy
We had a long a difficult sale of our house but the team at Austin Homes dealt with everything proactively and professionally and thanks to them we managed to complete successfully!!... Read more
Seller
16th Mar 2021 (3 years ago)
D Taylor
Do not use this company unprofessional fail to do repairs when requested and over charge the market
Value, i have spoken with other of their tenants and they have a worse experience than i do.
To be avoided at all cost... Read more
Tenant
12th Mar 2021 (3 years ago)
J Mattinson
Austin, Scott and the team are fantastic. We rented a property in East London and can confirm that they are a competent, professional and caring team. Couldn't recommend them any more, definitely the best real estate agents I have dealt with in London.... Read more
Tenant
1st Feb 2020 (5 years ago)
T Swale
Funny reading the comments, they are either from Austin’s mother and friends all 5 star or angry ex tenants all 1 star. If Austin put in the same energy into being a good decent honest agency as he does calling people fake and saying the negative comments are slander maybe he wouldn’t have negative comments. Food for thought . AVOID AT ALL COST.... Read more
4th Dec 2019 (5 years ago)
A Crewdson
Over the past 5 years I have used AH to meet my accommodation needs when I’m in London for business & pleasure.
My experience of Austin has always been incredibly positive one. This guy goes the extra mile to ensure that my stays in his property’s are very comfortable & address my all my facilities needs. Nothings is too much trouble for the him to organise.
I have always found him to be professional & transparent in his business arrangements.
I will definitely be using Austin Homes in the future to address my accommodation needs when in the city. I certainly recommend him to my friends & contacts.... Read more
Tenant
28th Nov 2019 (5 years ago)
chiboi666
Austin homes is a dishonest and theiving estate agent do not trust.... Read more
27th Nov 2019 (5 years ago)
Z Wiggins
TERRIBLE TERRIBLE SERVICE!
The worst communication ever, nothing boutique about Austin and his team! Would not recommend.... Read more
27th Nov 2019 (5 years ago)
D Crisp
Austin Homes were able to help us in finding a property in London - good service and communication throughout the transaction. We would use them again!... Read more
21st Nov 2019 (5 years ago)
I Palmer
Austin has found the last two sets of tenants for both of my rental properties. The service was great with no void period for either flat and good rents achieved. Communication was always prompt even evenings and weekends and I wouldn't hesitate to recommend his services.... Read more
Landlord
20th Nov 2019 (5 years ago)
R Holdsworth
Rented a property with the right number of walls that successfully held the roof up and the neighbors out.... Read more
Tenant
20th Nov 2019 (5 years ago)
M Crisp
Professional, speedy service. Found excellent corporate tenants. I have personally used this company to let three of my properties. All done swiftly and saved me time and resources.... Read more
Landlord
20th Nov 2019 (5 years ago)
S Eight
Excellent service, went above and beyond. Such a refreshing change from other estate agents.
No question to many, no task too arduous, I would recommend to anyone looking for the best estate agent in the business!... Read more
14th Nov 2019 (5 years ago)
Christian
Extremely bad service from this company. When the time came to move out of our property the agent charged us for the most craziest things that were absolutely not justified, including fees for cleaning that was already done, removal of stuff by previous tenants which had already been flagged before moving in, dragging out the process and trying to use our deposit to refurbish with extremely expensive furniture - classic move from indecent agents.... Read more
Tenant
14th Nov 2019 (5 years ago)
J Holman
Austin and the team are top of their game when it comes to Shoreditch property. Their knowledge and service goes above and beyond. Very bespoke offering unlike your typical agent. Highly recommended.... Read more
10th Apr 2019 (5 years ago)
L G
This is THE WORSE company ever!
I had an awful experience with them and highly DO NOT RECOMMEND to use their services!
First of all, I’m waiting for my deposit to be turned back for almost a year!
Secondly, when I was a tenant It took for me ages to get a reply from them.
Thirdly, NEVER use their moving out cleaning services!they will charge you for things that they apparently can’t get rid off. I had over £200 extra charge for cleaning + £200 for initial cleaning!
And the last thing, they took some money from my deposit because of broken kettle, that was broken when I moved in as well as for coffee mug that apparently i have never seen before. It’s wasn’t a lot of money for it, but I just can’t be bothered to write complaints about it one more time. THE ONLY THING THAT I WANT FROM THEM IS the rest of MY DEPOSIT of £1000 that they HOLD for almost a year!... Read more
Tenant
29th Mar 2018 (6 years ago)
erwynm
great knowledge, friendly, professional, highly recommended... Read more
17th Jan 2018 (7 years ago)
T foxes
Austin looks after my multiple properties and always offers great impartial advice in a fun yet proffesional manor.... Read more
Landlord
17th Jan 2018 (7 years ago)
P Bhatt
Austin was a pleasure to work with from start to finish and without doubt the most committed property expert I've worked with. He was fast and efficient and worked tirelessly against a very tight deadline, he provided impartial advice and was always at hand to help with any queries I had. AH knowledge of the local markets was extremely good and this, combined with his network of contacts meant he could make the right connections quickly. I would thoroughly recommend them to anyone looking a top class estate agent... Read more
17th Jan 2018 (7 years ago)
K Simko
Dishonest, terrible service. This estate agent took a £800 holding deposit which I contacted him to cancel in less than 24 hours (due to medical reasons). The property was vacant for weeks, and the application had not gone through any verification. He has ignored correspondence asking for at least a partial refund of this deposit, and refused Barclays' attempt to refund the bank transfer. Before that was terrible service too. Austin made us view the flat at Eagle Point by ourselves (with the owner's furnishings inside). Do not use this agency, they are dishonest and unprofessional.... Read more
Tenant
7th Sep 2017 (7 years ago)
A Merhi
They stall communications and never return calls [sometimes avoid picking up as well].... Read more
9th May 2017 (7 years ago)
T Derrig
Best estate agent experience in Shoreditch. We learned so much from Austin and his team during the process of our property purchase. strongly recommended.... Read more
Buyer
9th Mar 2016 (8 years ago)
A Homes
“Austin Homes was engaged to find a suitable buyer for our Primrose Hill home. Their service was exceptional service from beginning to end. They identified a buyer within a matter of days and stayed on top of the process through an unexpectedly difficult and lengthy negotiation – keeping all parties involved and keeping communication open. The sale was completed successfully, in no small measure thanks to the commitment and skill of Austin. I would recommend them without reservation. “
David Dubow... Read more
Seller
1st May 2014 (10 years ago)