
If I could give no stars, I would.
This company is absolutely disgraceful from lying, time wasting, absolutely no communication and complete forgery.
They took a holding deposit from us TWICE, the first time saying the tenants weren't moving to then upload it again under a different house number and ignore the emails regarding this but happy to take the deposit again, a holding deposit should secure the flat while the relevant checks are done, however when we noticed the flat was back on rightmove with NO COMMUNICATION again, we of course questioned this to which Bartlett and Hammond admitted they had given it to another couple, so they took a holding deposit which literally means to hold the property and NOT let others view it and apply. None of which makes sense considering they reposted it online, you'd think all the time they save not doing their job properly they could at least come up with a better lie. Now if you ever do get a response from these guys (like getting fire from ice) it will be the most informal and rude email you will ever receive. Do not use these guys unless you like your time wasted, money taken and being lied to.... Read more
Tenant
19th Jan 2024 (1 year ago)
N B
Property management services - avoid at all costs!!! Unprofessional and rude!... Read more
Landlord
13th Jan 2023 (2 years ago)
D Adams
Good food beautiful location, very friendly staff... Read more
24th Aug 2021 (3 years ago)
T 2
Good friendly and helpful people very pleased I have been with this agent for about a year now.
They are helpful and I'm very happy with their services.... Read more
5th Mar 2020 (5 years ago)
C Sakersmith
Good Advice. Nice People.... Read more
20th Oct 2019 (5 years ago)
S douglas
James was our main contact, he provided relevant and detailed information regarding letting a property (having not done so before). We were given options on how to proceed and we were kept informed at all times. In the absence of James his colleagues were well informed with regards to our property. Very happy with the service received.... Read more
Landlord
4th Jun 2019 (5 years ago)
C Joyce
Best estate agents in town. Went above and beyond to help me out. Estate agents have a bad reputation but these guys are fantastic and I can't thank them enough. Would highly recommend... Read more
8th Sep 2017 (7 years ago)
S Welman
A friend of mine rents a property through Bartlett Hammond. They have had awful customer service from these estate agents from day one.
I have witnessed their customer service myself and I am absolutely disgusted with the way that they handle situations and treat tenants. If I was a landlord, I certainly would not want to use their services or have them represent me!!
All they care about is receiving their money. They are suppose to act as the point of contact between a tenant and a landlord however they do not pass on messages or deal with problems. They are extremely rude and unprofessional.
If you can, rent or buy a property elsewhere!... Read more
4th Jan 2014 (11 years ago)