T Lock
I sold my property through Connells, who were fantastic throughout. Harrison was a great help with all viewings, and a special mention for Bryony who went above and beyond during the process. She often worked on her days off to help push through the sale, and consistently provided excellent service.... Read more
Seller
23rd Jan 2025 (26 days ago)
G Bassett
Claire was massively helpful when we came to view our dream house. She was prompt in replying and answered all questions we had. Would highly recommend Claire and Connells as a whole... Read more
17th Oct 2024 (18 weeks ago)
T Kelly
We couldn’t have done this process without Bryony! She was amazing from the very start to the very end. We had a bit of a longer process than others but Bryony was always on hand to help out with anything and everything. Any questions we had, she answered, any chasing we asked her to do, she did, any issues we had, she had them resolved asap! She always made sure we never had any doubts and if we ever did, she reassured us. Nearing the end of the process we were hoping to exchange on a certain date and even whilst she was busy with other things, she made sure to follow up with the right people and got us our exchange on the date we wanted! She was on holiday when we completed and she still went out of her way to send us a lovely message to congratulate and wish us luck! She has been absolutely wonderful and is a great asset to Connells. Thank you Bryony :)... Read more
Buyer
29th Aug 2024 (25 weeks ago)
H YASASIN
Best customer service ever from Bryony.... Read more
21st Jun 2024 (7 mo. ago)
A King
Ann-Marie has really made our experience, she has been supportive and proactive throughout the process. We had a rocky start but Ann-Marie supported us through this unkown time, she is a credit to the connells team... Read more
B GK
I'm still in the progress of purchasing the house but honestly Connells are great. Ann-Marie is amazing and the best in area. Highly recommend!... Read more
Buyer
26th Apr 2024 (9 mo. ago)
R nwanna
A big thank you goes to Ann-Marie and Bryony who made our dream come true as 1st time buyers.
Ann-Marie spotted the property said I’d love it and I did. She kept her eye on it for me til we got it. Thank you Ann-Marie. Bryony has been amazing in sealing the deal, making contact with absolutely everyone, chasing anyone and everyone and keeping us updated until we signed on the dotted line. Thank you Bryony. I would highly recommend Connell Braintree. Buying a property can be quite stressful but they helped to reduce this stress.... Read more
Buyer
12th Apr 2024 (10 mo. ago)
S south
A great website... Read more
1st Apr 2024 (10 mo. ago)
T Smith

This review is for Nick Cownden, mortgage advisor, based at Braintree Connells. I have used Nicks services twice now across a couple of years. He is excellent at his job; conscientious, communicative, knowledgable, calming in times of stress, passionate about his job and generally a really nice person. Nick goes above and beyond his duty and truly cares about his clients and their entire house buying journey, not just the mortgage aspect. Nick takes care of finding you a conveyancer, communicating with conveyancers, insurance arrangements, will processes, organising surveys (if this is something you want him to do) and keeping estate agents happy and updated. If you want someone to be present and assist you through the entire process of buying a house, from viewings to completion (and all the dramas in between) then Nick is the advisor you need. He is a real asset to Braintree at Connells and the only person I recommend for anyone looking to move/join the property ladder. 5 stars!... Read more
28th Feb 2024 (11 mo. ago)
T Lipscombe
I moved a couple of months ago and used Nick as my mortgage advisor. It was a long difficult process with 2 houses falling through but third time lucky. It meant securing 2 mortgage offers over the course of a year as they only last 6 months and also transferring the offer over everytime I found a new house. It went down to the wire and moved on the day my second offer was due to expire. I can’t thank Nick enough for his help and helping to make sure it was all sorted by the expiry date. All the staff at Connells in Braintree and Chelmsford are amazing and I would highly recommend them to anyone searching for a mortgage advisor and estate agent. Thank you all so much!!... Read more
Buyer
7th Feb 2024 (1 year ago)
J Derham
Nick was so helpful when we remortgaged. Always in contact and saved us money. Thank you!... Read more
6th Feb 2024 (1 year ago)
S ESTATES
Thanks so much for Connells for getting a really good price for my property, Bryony was very helpful throughout the whole process wouldn’t hesitate to use them again!... Read more
Seller
31st Jan 2024 (1 year ago)
K McNulty
I just want to thank Nick for his excellent service and supporting me through the process of buying a house and my first mortgage! Will definitely be recommending Nick to anyone I know for their mortgage! Thank you!... Read more
Buyer
22nd Jan 2024 (1 year ago)
J Odendaal
We just want to thank Nick for his amazing service helping secure a Morgage. When we came to see Nick we had been let down by another broker who gave us the wrong advice. Nick was able to allay all our concerns and gave us good advise. He took the time to get the best rates. The difference with Nick is he really seems to enjoy his job and helping people so nothing seemed to much for him.... Read more
27th Dec 2023 (1 year ago)
E jalland
I can’t thank Bryony enough!! Me and my partner buying our first home and she helped every step of the way! Putting in the time & effort to help us get to the end!! Would 100% recommend Connells and Bryony herself! She kept me updated and helped out as much as she possibly could to make sure everything ran smoothly and kept moving. I would most definitely choose to use her as my future estate agent if and when I come to sell my future property!... Read more
Buyer
10th Dec 2023 (1 year ago)
M Me
An excellent team of professionals who really look after you.... Read more
2nd Nov 2023 (1 year ago)
C Scott-Laws
Mr Truman came around to give us a quotation on our property, gave us good advice, was very friendly, and actually made it pleasurable. All in all painless.... Read more
Seller
3rd Oct 2023 (1 year ago)
J Horrod
Bryony has been amazing, she secured our dream home and also sold our current property we cannot be more greatful for all bryonys help, she was always at the end of the phone answering my many questions and chased all the way to ensure we completed within a time frame we had hoped for, cannot thank her enough, brilliant estate agents, especially bryony. Would highly recommend.... Read more
Seller
28th Aug 2023 (1 year ago)
Bryony has been amazing, she secured our dream home and also sold our current property we cannot be more greatful for all bryonys help, she was always at the end of the phone answering my many questions and chased all the way to ensure we completed within a time frame we had hoped for, cannot thank her enough, brilliant estate agents, especially bryony. Would highly recommend.... Read more
Seller
28th Aug 2023 (1 year ago)
I have just sold my property and bought a property through connells, Bryony has been amazing, she has over seen both property's and reminded solicitors of things that needed to be done ASAP in order to get us completed. Honestly cannot recommend Bryony enough if you are looking to sell or buy she is your lady, honest,Reliable and does not waste time, thanks Bryony we super appreciate you and all your help.... Read more
Seller
22nd Aug 2023 (1 year ago)
R Ashworth
I was recommended to Nick to help with my mortgage. He has been excellent all the way through the process. Very knowledgeable and professional, very responsive to emails and phone calls. Any problems I had Nick was able to deal with, even after my completion was sorted Nick was able to help me with my mortgage. I was confident with Nick on the case it would get sorted! I couldn’t recommend Nick highly enough!... Read more
2nd Aug 2023 (1 year ago)
C Beatty
First time buyer was told for ages we could only get a 15%deposit nick took 2 days got us a 10%deposit instead so that was amazing bryony was just on the ball helping us speak to solicitors etc then Ann Marie she was the one that showed us round the house and she also helped out loads just amazing team brilliant people aswell can't thank them enough.... Read more
Buyer
14th Jul 2023 (1 year ago)
D Hardy
Bryony and her colleagues were right "on the money "from the beginning of the process at the valuation of our property, right through to the marketing and subsequent sale.
Rival estate agents will need to be on their metal to match Connells.
Thanks again... Read more
Seller
12th Jul 2023 (1 year ago)
J Adams
Bryony was great. She took the time to allow us to visit a great property on a Sunday making time round our busy schedule which we really appreciate.... Read more
9th Jul 2023 (1 year ago)
J Adams
Really friendly staff. Bryony was so accommodating and booked us in for a viewing on a Sunday as we struggle with availability for viewings. So knowledgable when showing us around really helpful.... Read more
9th Jul 2023 (1 year ago)
A Bates
After being let down by another company . Nick and Bryony have gone out of their way to help we find a mortgage and help me look for another property . The pair of them have gone out of their way to help me at any time of day . Any question has been answered and explained . The pair of them are a credit to Connells and anyone looking for a mortgage or to buy or sell a property should look nowhere else for great service. I would recommend them to anyone I know... Read more
26th Jun 2023 (1 year ago)
J H
The service from Connells Braintree was excellent, I recommend to anybody looking for reliable and clear assistance with moving. I am very grateful for Nicholas Cowndens help and was happy with the recommendations and advice he provided. Nic would regularly keep me up to date which was reassuring, should I need help in the future I know where to go!... Read more
16th Jun 2023 (1 year ago)
N Hawkins
Great for first time buyers, really good with the whole process of it all and Nick was extremely helpful with helping us to get the best deal with our mortgage.
Thank you ????... Read more
Buyer
15th Jun 2023 (1 year ago)
S Minns
Nick from the Braintree Branch was very knowledgeable and professional and explained the mortgage application process every step of the way, whilst also taking the time to answer my many questions. I am very thankful that Nick was our mortgage advisor as he made what can be a stressful process, seamless. I cannot recommend his services enough.
Thank you once again.... Read more
30th May 2023 (1 year ago)
S Andrews
Bryony was super helpful. Very patient, honest, accomodating, answered all our questions, even phoned us with the answers to stickler-questions the moment she got back to her office. Can't recommend enough.... Read more
25th Apr 2023 (1 year ago)
K sheppard
My first time using an Estate Agent. I decided on Connells, and I made a great choice. All the staff I spoke to in person or on the phone was friendly and helpful. Bryony was dealing with my sale and made the whole thing go smooth and simple from start to finish. Bryony did an amazing job, excellent communication, getting notifications of all pending viewings and follow up phone calls afterwards. Nothing seemed to much trouble and I would not hesitate to use them again and I would be asking for Bryony to be the Person that dealt with it next time.... Read more
Seller
19th Apr 2023 (1 year ago)
K Finch
I've recently used the mortgage service this branch offer and I have to say it was excellent.
I dealt with Nicholas and he was always professional and knowledgeable. On top of that he came across as a friendly and genuine person.
I would have no problem in using Connells mortgage services again or recommending them.... Read more
3rd Apr 2023 (1 year ago)
S Gray
Excellent experience, I marketed two properties with Connells Braintree and had offers on both within 1 week of going to market. Bryony did an amazing job, excellent communication, getting notifications of all pending viewings and follow up phone calls afterwards, Bryony and the team have come up trumps and can’t recommend them highly enough. Thank you all.... Read more
Seller
16th Mar 2023 (1 year ago)
V Crabb
Viewed a property a few weeks ago, Bryony was there to show us around and answer any questions. She was very friendly, informative and made us feel comfortable. She informed us we are welcome to ask any further questions over the phone if we think of them and gave us her card with contact details on. She phoned back after our offer was accepted to check in with us and made sure we was happy! I've now been dealing with Nick who is friendly, was so excited for us and has helped with anything we've asked. I look forward to completing the sale and purchasing our first home!... Read more
Buyer
13th Mar 2023 (1 year ago)
T roerig
Had bryony come out yesterday for a valuation, very professional, very polite, had a good understanding and run us through all the options we had.... Read more
5th Mar 2023 (1 year ago)
R williamson
I am using Connell's for the sale of my house and my mortgage. Their service has been amazing, Bryony, who is selling my flat sold it before it even went onto the market. Within three days it was sold at asking price, which gave me a nice profit on the property. She also gave me a lot of advice as it is the first time I am selling a property and has been supporting me through every step of the sale. She even told me about other properties I might like that are on the market and should ask to view. Nick and Anne-Marie have also given me lots of advice and help with my sale, property search and mortgage and all of them send me emails and reminders of any appointments I have booked. They have put leaflets through doors of the area I am interested in and are doing everything they can to help me find the best property for me.... Read more
Seller
14th Feb 2023 (2 years ago)
Em
My Fiancé and I are first time buyers and we’re really nervous about the whole process.
However Nick and Bryony have made the process so easy and have been wonderful to work with.
They both took their time to explain exactly what we had to do and we’re both happy to answer any questions we had.
We’re can’t thank them enough for how quickly and smoothly they’ve made things for us, over the past few days I feel like they’ve moved ridiculously quickly to get things started for us.
A huge thank you to everyone at Connells but Bryony and Nick in particular!!... Read more
Buyer
8th Feb 2023 (2 years ago)
L Hammond
I recently instructed Connells to sell my house, I launched the property just before Christmas knowing the interest would be minimal over the festive period however Bryony and the team were able to secure a viewing on my property and the viewers loved the house and proceeded to make offers. Throughout the process Bryony from Connells has dealt with everything keeping me regularly informed and up to date on a regular basis. I have worked for developers for the last 20 years and have dealt with many sales agents and personnel, I have to say Bryony has to be the most professional and efficient agent I have ever had the pleasure to deal with.
Thank you so much for marketing my property so well and achieving a sale for me.
Thank you to Connells and a special thank you to Bryony for all your hard work... Read more
Seller
26th Jan 2023 (2 years ago)
Expensive, no communication, unhelpful and unreliable. Avoid we only sold as our buyers lives in the same street as us. Nothing to do with Connells. If anything due to their incompetence they nearly lost us the sale.... Read more
Seller
8th Oct 2022 (2 years ago)
B Hiskey
The team at Braintree connells done a excellent job in selling my flat they kept me informed throughout my sale i would recommend them to anyone top job... Read more
Seller
21st Nov 2021 (3 years ago)
S Lynch
Really good experience buying through Connells. Very responsive throughout all stages of the process. Updates on the chain status were more forthcoming from Connells than from my own estate agents.... Read more
Buyer
21st Nov 2021 (3 years ago)
C Page
very good team friendly and amicable provide an excellent service... Read more
14th Sep 2021 (3 years ago)
L Watkins
Excellent staff.
Friendly and extremely helpful.... Read more
10th Jul 2021 (3 years ago)
E Johnston
Totally incompetent. Total lack of communication both internally and externally. Their attitude when dealing with their Client is perhaps the worst I have had the misfortune to have met.
Do not under any circumstances use this poor excuse of an estate agents... Read more
28th Feb 2021 (3 years ago)
I found them so professional and polite.
They kept me informed throughout, and were so helpfull.... Read more
Seller
7th Dec 2020 (4 years ago)
S O'Donovan
Many many thanks to Rachel and Arron for their professionalism and
perseverance.
Our house sale was difficult and lengthy but Rachel and Arron kept us fully informed at all times.
They are both very pleasant people to deal with and are a real asset to Connells.
We would have no hesitation in recommending them.... Read more
Seller
13th Jul 2020 (4 years ago)
D Hatch
We had used Connells to sell our property as well as using their mortgage services. Arron and Rachael have been amazing through the whole process, even with helping us find our perfect home. Due to many reason our move had been a very long winded process including lockdown pausing the process. But throughout all of the stress Arron and Rachael were always so good at chasing up for us and always getting back to us and reassuring us when we needed it the most. We can't thank them enough for all of their help!... Read more
Seller
7th Jun 2020 (4 years ago)
M blackmore
Excellent experience with Arran, Racheal and Callum. They were so friendly and helpful throughout. They managed to sell our house within 24 hours, always keeping us up to date and informed. Highly recommend using Connells Braintree, having had bad experience with other estate agents we wouldn’t use anyone else.
Thank you for everything.... Read more
Seller
1st May 2020 (4 years ago)
B Ross
Good
Barry Ross... Read more
12th Mar 2020 (4 years ago)
S Lambert
I don't often write reviews but after contacting other agents in Braintree, I spoke to Rachael at Connells and have to say what a professional yet personal service I received, and the advice she gave was so helpful. I would have no hesitation in recommending Connells to anyone wanting to buy or sell a house.... Read more
20th Feb 2020 (4 years ago)
L Marchant
I found Callum such a friendly and pleasant young man who couldn't do more to help when I spoke to him on the phone earlier. I think Connells Estate Agents are fantastic!... Read more
20th Feb 2020 (4 years ago)
J Hosler
After talking to Arron on the phone who gave me some great advice on selling my house and different options open to me, I would definately recommend Connells to anyone wanting to sell or buy a new home!... Read more
Seller
20th Feb 2020 (4 years ago)
M Barrell
After visiting the branch earlier today, I cannot recommend Connells in Braintree highly enough! Arron, Rachael and Callum are a fantastic team, professional, friendly and extremely helpful! I would not consider going to any other estate agent - they are first class!... Read more
20th Feb 2020 (4 years ago)
A Bryant
Very good estate agents to deal with.
Always happy to help you whether it's the house buying process and any other matters, they are always on hand.... Read more
12th Feb 2020 (5 years ago)
L Wright
What a fantastic team. Aaron, Rachael and Calum x you are professional, knowledgeable and friendly. You are a pleasure to speak with and I know you will sell our house, we have every faith In you. I would highly recommend you guys without a doubt. Thank you. ????????????... Read more
Seller
26th Sep 2019 (5 years ago)
J Welch
Our thanks go to Arron, Rachael and Callum.
All the way through the process they where extremely helpful. They reassured us at every stage, by answering our questions and explaining each step clearly.
Thank you for making this time as smooth as possible... Read more
9th Sep 2019 (5 years ago)
K Pipe
Staff ok... Read more
24th May 2019 (5 years ago)
B Benning
As a 1st time buyer I needed a lot of help with all aspects of buying a house and Connells really stepped up. Shellie-May Ison is an excellent advisor with really good knowledge of the industry and was able to give me helpful guidance through all stages of the purchase. I highly recommend Connells to anyone who wants a professional, proactive, and friendly house buying experience.... Read more
Buyer
25th Feb 2019 (5 years ago)
J McCormack
Selling and buying a house... is without doubt a stressful experience when it doesn't go smoothly.
Connells have certainly taken the sting out of it along the way... but more importantly Shellie-May, much more than a Mortgage Advisor.. an absolute star.. no issue that can't be resolved by this Diamond. Thanks for your dedication.... Read more
Seller
23rd Feb 2019 (5 years ago)
L Wright
Worked with Shellie May Ison. Really really helpful. I found the product ultimatley saved money. The help with administrative matters was beyond value. Things did go wrong but Shellie May sorted things out. Thanks again.... Read more
23rd Feb 2019 (5 years ago)