Are Asset Residential Right For You?

Lindsay Emmison is a rude and horrible individual. How she has any customers is beyond me.

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Complete and utter joke - Took time out to go for a viewing of a property to let. Was left waiting (without contact) for over 15 minutes past the allocated time. Then tried to contact them and was informed that someone was moving in that very day ?? Was then told to have a look at their other properties? Must be having a laugh. Absolutely dysfunctional and just plain rude. Unprofessionalism at its finest.

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I was very happy with the level of service I received from Asset Residential. Simone and Luke were very helpful throughout the process. I always had a prompt response to queries, and Simone regularly checked the other party to ensure that any delays were avoided where possible.

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I'm not sure what's worse - the appalling way in which Asset Residential treated us during the end of tenancy process, or the fact I can't give them the zero stars they truly deserve. I would NOT recommend renting a property from this company if it can be avoided in any way.

To be fair to them - they weren't terrible during the the time for which we rented the property for. About as slow as any estate agent/landlord I've had experience with in the past.

But they were dreadful when it came to returning the deposit. They tried to take £500 off the initial deposit. When we then requested details and evidence to back up their claim we didn't receive anything, not even after several requests. It felt very much as though they were picking on the little guy because they had the time and money to dispute and stall. Due to their lack of evidence and explanation I of course contested the amount. This went through the DPS process and I spent many hours collating evidence to dispute their claims (at which point they had still not provided any evidence for).

I was eventually awarded the full claim amount back - I can only assume it was because they didn't have any evidence to their claims but they were trying their luck because it probably works on the majority of people- A way for them to get easy money from people because they don't have the time to contest and go through the process or simply cannot afford it.

They are bullies and I will be writing a formal complaint.

If you are forced to rent through Asset - ENSURE you take photo's when you first move into the property and be very detailed on the itinerary for anything which they 'forgot' to record. Good Luck

EDIT: After seeing the managers aggressive response and having him question my integrity as he stated "you did leave the property in an extremely poor condition" - here's an extract from the information I had to put together for the DPS to retrieve my money back (cleaning only!) Hopefully it enables you to see the kind of company Asset Residential is and how they're managed.

"Cleaning
Asset residential is trying to claim 175.50 for: 'The property required 9 hours 45 minutes of professional cleaning at £15 per hour plus VAT'. This simply cannot be the case. Before we moved out of the property we employed the services of Daily Poppins ‘Cleaning Service Specialists’. The flat was not dirty but we decided to use Daily Poppins to remove the risk of there being any dispute over the deposit. For this service they charged £132 which consisted of two cleaners for 3.5 hours performing the end of tenancy clean as detailed in the attachment. Once Daily Poppins had finished cleaning we were happy that the flat looked in better condition than we had received it 2.5 years prior. Daily Poppins were kind enough to put a few words together based on their extensive experience of cleaning properties. This can be seen in the attached evidence zip file. As you can see they state that 9.75 hours alone is excessive for the size of property. So for Asset to claim that the property required 9.75 hours’ worth of cleaning after we had paid a respected and well known cleaning company to complete the task is utterly unbelievable. Especially as throughout the tenancy Elizabeth and I made sure to keep a clean and tidy home. Elizabeth was present when the cleaners were at the property and confirms that 7 hours of the end of tenancy clean was completed. When Asset first informed us that they were intending to charge us for 9.75 hours of cleaning, we of course asked them to provide evidence to justify the claim. Throughout the entire process we are yet to see a shred of evidence which backs up their justification of the property requiring an excessive 9.75 hour clean after we had already paid a professional service 7 hours. This is why we do not believe that we should be paying anything to contribute for the ‘so called’ 9.75 hours clean."

Trying to charge us 10 hours of cleaning for a tiny flat after we had a professional service clean for 7 -One example of how Asset residential will try and rob you!

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Excellent letting agency. I was renting with them for 2,5 years. When I moved in the flat was immaculate and any damages in the property were fixed quickly. Professionals throughout, would definitely recommend them.

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Excellent letting agency. I was renting with them for 2,5 years. When I moved in the flat was immaculate and any damages in the property were fixed quickly. Professionals throughout, would definitely recommend them.

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Excellent service! A special thank you to Lindsay Emmison for all her support and great job on the sale process. Very good people skills which helped the process to be finalised quickly. Thanks

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Great service, i rented via AR for a few years and they've been ever present and available whenever any issue has occurred. No problems with AR whatsoever. Utterly professional. I can only recommend AR and i would go to them first if/when the tables are turned and i am the landlord. I'll actually miss them because now i've just bought this property previously rented through themselves... i'm now on my own! Thanks to Lindsay, Gareth, Luke and the rest of the team at AR!!

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Shocking agency avoid, they have a ton of hidden costs and bill you whenever possible. Also their emergency line isn't actually ever available and the customer service is a joke. Avoid this CON of a company

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