P Saxena
Jacob was great and really helpful.... Read more
16th Jan 2025 (5 weeks ago)
J Woolerton
It is what it is... not very good.... Read more
14th Oct 2024 (18 weeks ago)
X Zhu

We’ve put them to the court and property ombudsman. They rented us a apartment in Orion with hundreds of cockroaches and charge me 950 pounds. I haven’t stay for single day. The photo attached is the bait after three weeks treatment. Here are some steps how to dispute.
1. Take evidence as much as possible, everything should be written down.
2. Write polite emails to negotiate, what you want (in my case is to ask 6-month rent fee refund). Give them timeline to reply and disagree reason.
3. Write a letter before action /officially letter for unwind contract.
4. Keep all the receipts of alternative accommodation, etc.
5. Go to government website, calls make a small claim. Fill in the N1 form, don’t worry about court fee, if you win, you can claim back.
6. Wait for court decision (~1 month).
For property ombudsman: Similar steps, upload all the evidence you have.
The agent obeys:
1. Unfair trading practice/omission. Cockroaches are inside for at least 6 months. While, before advertising, they must check the apartment properly.
2. No reason provides and charge me 6 month rent fee (my credit report is fair), which I should pay monthly. They may already know the cockroach issue and hide)
3. If the agent fails to tell you landlord’s contact detail, property ombudsman will fine them up to 2000 pounds.
Hope the information is helpful and all victims can win! God will punish dishonest person.... Read more
Tenant
10th Sep 2024 (23 weeks ago)
A Doherty
Very smooth and easy process renting a property. Asset answered any questions I had and gave me all the information I needed to make the move a painless process. Highly recommended.... Read more
Tenant
24th Jan 2024 (1 year ago)
A Houston
A decent business to deal with. From the initial chat on the phone to all the follow-up work they did, it was a professional yet friendly experience.... Read more
12th Nov 2023 (1 year ago)
F Grantham
Dealing with Asset was really easy. I got prompt responses to all my questions and concerns. They kept me in the loop throughout the process, and gave me clear guidance on the next steps. The application process is straightforward and quick to complete.... Read more
9th Nov 2023 (1 year ago)
W Bennett
We had a positive experience with the team at Asset. They were responsive, and while there were a few minor issues, they addressed them straight away. Would recommend if you are looking in the Birmingham area... Read more
1st Nov 2023 (1 year ago)
I Russell
I would say in summary that Asset Residential are a helpful and easy to work with letting agent. They were friendly and professional at all times.... Read more
Landlord
31st Oct 2023 (1 year ago)
J Bennett
I would highly recommend Asset Residential. The were very helpful and supportive, providing all the necessary information and managing communication with all parties involved. Would definitely use them again.... Read more
31st Oct 2023 (1 year ago)
S Carnegie
Asset are the best city centre letting agents. They specialise in B'ham city centre and always seem to find really reliable tenants. So thanks and well done the rental team and keep up the good work.... Read more
Landlord
28th Oct 2023 (1 year ago)
Y Yahyawi
It wasn’t a pleasant experience dealing with them!... Read more
24th Oct 2023 (1 year ago)
M Soliman
Never recommend, the worst experience.... Read more
29th Sep 2023 (1 year ago)
A Khaled
UNDER NO CIRCUMSTANCES SHOULD YOU RENT FROM THIS DESPICABLE AGENCY!! I AM CURRENTLY A TENANT, DO NOT MAKE THE SAME MISTAKE I MADE!!
ON AT LEAST TWO OCCASIONS THEY ENTERED OR TRIED TO ENTER MY FLAT BEHIND MY BACK WITHOUT ME KNOWING, EVEN THOUGH I TOLD THEM IN WRITING NOT TO ENTER WITHOUT ME BEING PRESENT, AND THEY WILL DO THE SAME TO YOU!!... Read more
Tenant
6th Jul 2023 (1 year ago)
A Wang

??????????????????????????????????????????????????????
????????????????????????????????????????????1??????????????????????????????
?1??????????
2023?1?17?????Mandy??Southside?????????????????????????Share code??????????????????????????????????Mandy Jones???????????????????????application????????????????application?????
???Chloe????E-mail??????Mandy?????Chloe????????Share code????????e-mail???Chloe??????????Mandy???????????????????????????Share code???????????????
1?21??????????????????Chloe????????1?23??Chloe??????????????Share code?????????????Share code??????????
???????????????????1??????????Share code?????????????????????????????????????????????????
2?????Home Office?“Right to Rent Checks: A guide to immigration documents for tenants and landlords”??????????????Share Code??????????
PS?????????Chloe?“On the viewing with Mandy, you advised that you could not access your Right to Rent share codes, not that you did not have them”????????????????????????
?2???????????
??????Chloe??????????????????????????????????Chloe???Chloe????????????1??????????1????????????????Chloe????Chloe??????????????????? 1?????????????????????????????????????2?1???????????????Chloe???????????????????????
?3??????????????
?Mandy??????????????????????????Chloe???????????????????????1?????????Chloe?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????“??”?2?????Chloe????????????Chloe??????????????????????????????????
??????????????????????????????????????????????????????????????????????????????????????????????
?????????relevant redress scheme??????????Birmingham City Counsil??????????
2023-5-18 update
Required by Tenant Fees Act 2019: Guidance for tenants, the agency should offer The redress scheme. But I do not find The redress scheme the agency belong to on the agency website. And I asked by email on April 27th 2023 and do not get the reply until now. This is the so "high" qulity of the service from the agency.
????Birmingham City Counsil??????????make a claim in the County Court??????????????????????????????????????????????????????????????????????????????????????????... Read more
18th May 2023 (1 year ago)
A Ata

We, the undersigned residents of Apartment 4, wanted to take a moment to express our sincerest gratitude and appreciation for the exceptional support and service provided by Jacob from Asset Residential. We believe it is important to acknowledge his outstanding contributions and the positive impact he has made during our time as tenants.
From the very beginning, Jacob has consistently gone above and beyond to ensure our living experience has been nothing short of excellent. His unwavering dedication, prompt responsiveness, and genuine care for our well-being have truly set him apart as an exceptional property manager.
Whenever we faced any issues or concerns, Jacob was always there to lend a helping hand. Whether it was a maintenance request, or even a general question about our lease agreement, he addressed each matter promptly, efficiently, and with the utmost professionalism. We have never felt unheard or neglected under his management.
Jacob's excellent communication skills have been a key factor in establishing a strong and trustworthy relationship with us as tenants. His ability to convey information clearly and concisely has been immensely helpful in ensuring that we fully understood any processes or procedures involved. It is a testament to his knowledge and expertise in property management.
Beyond his professional competence, Jacob's friendly and approachable demeanor has made interacting with him a genuine pleasure. He consistently treats us with respect and kindness, making us feel valued as residents. His dedication to providing exceptional service has not gone unnoticed, and we firmly believe that he sets a high standard for what it means to be a diligent and caring letting agent.
We wholeheartedly recommend Jacob to anyone in need of a reliable and dedicated letting agent. His commitment to ensuring tenant satisfaction, coupled with his exceptional skills and approachability, make him an invaluable asset to Asset Residential.
Once again, we would like to express our deepest gratitude and appreciation to Jacob for his constant support and service throughout our tenancy. His unwavering dedication has truly made our living experience exceptional, and we are incredibly grateful for his contributions.
Thank you, Jacob, for your outstanding work. We hope Asset Residential recognizes and appreciates the exceptional individual they have in you as a member of their team.
Warm regards,
Debby and Grace... Read more
Tenant
16th May 2023 (1 year ago)
J Golightly
Extremely helpful staff getting results... Read more
12th Feb 2023 (2 years ago)
G Ata
Although we've had a great experience with the agent Jacob , Asset Residential and our landlord have been poorly handling our maintenance issues . Despite the fact that we are based in the city centre and suffer traffic noise on a daily bases , we have been handling and fixing our maintenance issues ourselves because the agents and the landlord refuse to do the job . they have been unfairly understanding and as tenants we are very unhappy . We would not recommend our mates and families to move in this specific flat in the future .... Read more
Tenant
5th Oct 2022 (2 years ago)
N Dawson
We are very happy with the service that Jacob and the team at Assets Residential give us over various things, and we highly recommend.... Read more
21st Sep 2022 (2 years ago)
E Chiang
I arrived in UK in March and so blessed and grateful to find Asset Residential.
They found me a studio that I love so much.
Jacob is extremely helpful, sincere kind and prompt in helping out with my queries and doubts regarding maintenence in my studio.
And so is Mandy . When I first went for the viewing, she is friendly and patient in answering all my questions and kind enough to explain about other issues as well.
These assures me that I am in good hands.... Read more
Tenant
16th Sep 2022 (2 years ago)
P Durston
Asset Residential have been managing the letting of my two apartments since 2017. I have recently sold one of them and Asset Residential looked after both my tenant and me through that process which was made complicated not just by the Building Safety Crisis but also by a boiler full of water that the apartment above kindly released through my ceiling halfway through the conveyancing process. A big thank you to Mandy for keeping my buyer on board, to Jake for organising the repairs and Gareth for keeping a steady hand on the tiller.... Read more
Landlord
15th Sep 2022 (2 years ago)
A MBE
Mandy showed me several properties in the centre of Birmingham. She was friendly, professional, reliable - far from my experience with numerous other agents in Birmingham sadly - and she really listened to what I was looking for and was very proactive about suggesting properties that should suit my needs. I would not hesitate in recommending her to anyone looking for property in Birmingham.... Read more
3rd Sep 2022 (2 years ago)
G Kaisi
We recently had the pleasure of using the services of Asset Residential when finding our present property on a short-term rental agreement. Having been property owners for the last twenty-three years it was a little daunting to have to identify and rent a suitable apartment on a short term basis. However thanks to the very capable team at Asset we have actually really enjoyed this period of short term rental in Birmingham. Top company and highly recommended!... Read more
Tenant
29th Aug 2022 (2 years ago)
L Johnson
Due to my disabilities I have felt disadvantaged and sometimes worse when dealing with letting agencies in the past. It was great to have someone like Freda help me find such a perfect property that suits my needs. I love my new apartment and it is really feels like an exciting new start for me - thank you for your help... Read more
Tenant
28th Aug 2022 (2 years ago)
K Watson
Dealt with Gareth and he was very knowledgeable. He gave us excellent advice on our buy to let property, and it was very reassuring that they have so many systems and policies in place to make sure that they match properties with good tenants. Overall a very good service, with quick response times to any issues.... Read more
Landlord
27th Aug 2022 (2 years ago)
B Wright
My experience of Asset lettings has been positive. I had a small issue with the apartment and they helped me get it sorted out straight away. Good service, polite staff and so definitely recommended.... Read more
Tenant
26th Aug 2022 (2 years ago)
B Natasha
This letting agency helped me find a fantastic property within my budget. I highly recommend Asset Residential, their staff are not only competent and professional but also seemed to really care which I found very refreshing in this day and age.... Read more
Tenant
25th Aug 2022 (2 years ago)
J Hill
Great service! The Team at Asset found me a wonderful city centre apartment and took only 8 days from contacting them through Zoopla. Got all the help and advice I needed along the way, thanks guys!... Read more
Tenant
24th Aug 2022 (2 years ago)
S James
This estate agency are very friendly and made every effort to make the whole process of moving fairly stress free. I liked they way that they got back to me quickly on everything which is important to me.
I've already recommended you to other people in the office.... Read more
23rd Aug 2022 (2 years ago)
S Gleeson

Terrible letting agency.
After putting a Previous 1 star review the owner phoned me up and threatened to end my tenancy if I didn't remove it.... Silly charges for administration was the cause for previous poor review along with the useless staff at the office.
4 months before the end of the tenancy I broke up with my ex and was stoping at various houses so she could continue to stay there with our kids, I explained how stressed I was and that I would like to pay the whole sum needed to end the tenancy... He wasn't bothered, and when it came to the end my ex was going to stay over, after speaking to him he told me we would both be taken to court.... I politely asked if he could remove my name from this because i hadn't lived there for months.... He didn't care just added more stress.
Eventually my ex left in time and when it came to getting the deposit back... Well that was fun again. £200 in painting and decorating which was annoying seeing him walk around the flat showing the decorator and the decorator saying "is that it". And £60 in charges for cleaning even thought we cleaned it to an exeptable standard as it was given to us. I asked for invoices to prove the work and he couldn't give it, said he payed way more than I gave him and said "there's no proper invoices when landlords do things this way" which is just shouting to me that it was all done cash in hand to avoid tax....
Not impressed with Gareth and how he handles his company, it's all about money he will not give a monkeys about the people. So good luck
Gareth's responses say it all. He trys his best to bully or intimate, using whatever he can think of to Try and protect his shabby business. Openly responding about mental health issues or suicidal tendencies shows lack of faith morally within this so called 'man'. I hope his daddy is still getting his pension top up though.. probably off the books. ????
Kind regards..... yours faithfully....
Yeah all that rubbish...... Read more
Tenant
7th Aug 2022 (2 years ago)
R Htwe
We’ve found a very lovely apartment through Asset Residential. Everyone was superb especially Mandy, Chloe and Jacob who helped us with everything for us to have a smooth move on day.
Thank you ????... Read more
3rd Aug 2022 (2 years ago)
S Godfrey
Really good + clear agreement. very happy with my apartment good company will recommend... Read more
13th Jun 2022 (2 years ago)
M Hancock
Mandy from AR has been an exemplary agent. She is very friendly, responsive, and has made moving into and staying in our flat as hassle-free as possible. When we've needed minor repairs (or lost our keys!) she was able to resolve the issues immediately. I highly recommend Mandy and the team at AR.... Read more
Tenant
4th Jun 2022 (2 years ago)
J Richards
Overall we've had a good experience with your company thanks... Read more
30th May 2022 (2 years ago)
H SB
Fantastic team and would highly recommend to anyone looking to rent a place in Birmingham. Mandy and the rest of the team are always quick with replies and any issues we had. Highly recommend... Read more
Tenant
13th May 2022 (2 years ago)
L Carter
I've been really impressed with way the guys at Asset Residential have handled the rental of my apartment in Edgbaston. Even though I've been working in Germany they've kept me in the loop and managed things really well, credit where it's due and a thumbs up from me, thanks to all!... Read more
Landlord
5th May 2022 (2 years ago)
D Sambhare
It was really a nightmare for me to find an apartment in Birmingham City Centre for me thanks to Mandy & the team of Asset Residential. She helped me to find out apartment which I was searching from last 2 months. Mandy was always cooperative during the entire process from contract signing to handover of the keys was pretty seamless. The apartment was also handed over after a thorough cleaning and paint work which I really appreciate. So far Mandy and team have been exceptionally good and it's a great feeling to interact with such professionals. I would definitely recommend this team especially Mandy to anyone looking for a place in Birmingham city centre.... Read more
Tenant
2nd May 2022 (2 years ago)
P Leyden
As a remote Landlord living away from our Rental Properties we have relied on Asset Residential since 2015 to manage our Rental Portfolio in Birmingham.
They have continuously supported us and our Tenants. From initial selection of Tenants, preparing Tenancy Agreements, organising and acting quickly on property management items, together with Financial information monthly and annually.
Always helpful and trustworthy, we highly recommend this company.... Read more
Landlord
29th Apr 2022 (2 years ago)
S Remli
I received a very good service from the agency , stuff was really helpful especially Mandy Jones , she was amazing , friendly and really helpful , thank you so much Mandy for everything .
Thank you.... Read more
22nd Apr 2022 (2 years ago)
N Nair
Finding an apartment has been a breeze thanks to the team at Asset Residential, especially Mandy. I had certain reservations about the kind of apartment I was looking for. However Mandy was able to understand my requirement and recommend the right place. During my interactions with them, I found Mandy to be very responsive and prompt. The entire process from contract signing to handover of the keys was pretty seamless. The apartment was also handed over after a thorough cleaning and paint work which I really appreciate. So far Mandy and team have been exceptionally good and it's a great feeling to interact with such professionals. I will leave an update about my experience at the end of my tenancy period. But right now I would definitely recommend this team to anyone looking for a place in Birmingham city center.
Thanks for reading. Hope you find your dream apartment soon.... Read more
Tenant
21st Apr 2022 (2 years ago)
M Jones
I joined Asset Residential in December 2020 and couldn't be happier! I am extremely proud to be part of this friendly and supportive team whose professionalism, enthusiasm and quality of service is second to none. If you are reading this and have a property you would like to sell or let then I would love to discuss it further with you.... Read more
20th Apr 2022 (2 years ago)
S Hussein
I have just got an apartment with the agency this month. Mandy (the agency representative) is professional, friendly and helpful.... Read more
13th Apr 2022 (2 years ago)
M Ghahramani
I would like to take the opportunity to thank Asset Residential and especially Mandy Jones for their speedy response to my enquiry and the service they offered when I was looking for renting a property. She made the process as smooth and as quick as possible for me.... Read more
Tenant
13th Apr 2022 (2 years ago)
R R
I know Assert Residential since March 2021, I am always communicating with Ms Mandy Jones who is one of the Executive. doing Fantastic response and continuous timely support which are always satisfied. I have already recommended to my colleagues ( 3 people so far - one recently moved out from Birmingham) and they also not facing any kind of issues. Thank you to Assert Residential for support :-)... Read more
13th Apr 2022 (2 years ago)
B Cybèle
My experience with this letting agency has so far been good.
From the get-go Mandy has been really professional and helpful! She’s definitely the one I trust the most to help out if an issue arises.
Had one chat with the MD over the phone who was really pleasant and helpful.
Maintenance can be slow sometimes, but I found that following up directly after 48-72 hours if I think something is urgent helps with that.
I’ll leave an update once my tenancy agreement ends, to see how the return of my deposit gets handled!... Read more
Tenant
13th Apr 2022 (2 years ago)
T tsim

I was looking for a flat to rent and Mandy has been very helpful and responsive throughout the whole process. She would proactively follow up with any queries that I had, assured me with all the details I need to know about the tenancy.
The flat was ready for moved in at an excellent standard as agreed, thanks to Mandy’s help.
The agency itself is well connected with a number of maintenance contacts, as all my experience on any repairing issues were satisfying i.e. any out of order appliances were fixed in a timely manner.
Mandy was also very supportive in tenancy renewal process, not only would she update me on communication with the landlord on renewal details, but also give me recommendations on alternative properties should the current flat becomes unavailable, which words cannot explain how grateful I am for all her help and care, especially in times when property supply was limited.
Overall I’m very satisfied with the service Mandy and her team provided. 10/10 recommend !!... Read more
Tenant
12th Apr 2022 (2 years ago)
C G
Mandy Jones from Asset Residential provided proper support in all the process of acquiring the property for rent. Her support is much appreciated... Read more
Landlord
12th Apr 2022 (2 years ago)
J Oram-Pilcher
I recently started my apprenticeship at Asset Residential after leaving my previous role. From the very first meeting, the team have welcomed me into their arms and provided me with an excellent environment to develop my skills, knowledge and experience in this industry. The customer service within the company is exceptional and our team uses their professionalism and vast experience in the industry to deal with any issues that they may be presented with. All of our clients would highly recommend our services to others if required. The office has a great atmosphere to be involved in as well as the company having huge ambitions, which I am looking forward to achieving together as a team. I cannot speak highly enough of Asset Residential!... Read more
12th Apr 2022 (2 years ago)
B Bains
Would never recommend.... Read more
30th Mar 2022 (2 years ago)
R Nuhas
Excellent letting agency. Professional throughout the process.Really good experience throughout the tenancy especially with Lindsay. highly recommended.... Read more
Tenant
31st Aug 2021 (3 years ago)
J Shaw
This company have messed me around with viewings. I've waited around for over a week re arranging a viewing because they couldn't be bothered to tell me the property had already been let out. What a waste of time and energy, now I have to find a property at the last minute. If at all possible, please avoid them, unbelievably unprofessional and frustrating.... Read more
Tenant
12th Aug 2021 (3 years ago)
H Abdullah
Got an apartment for a friend through them. The staff are professional, friendly and helpful. However, the maintainence department is slow. As far as letting agencies go, one of the better ones out there.... Read more
Landlord
3rd Jul 2021 (3 years ago)
A Fiaz
Good I have no issues so I fully recommend... Read more
17th Jun 2021 (3 years ago)
S chauhan
Wish I could give a 0 star while giving them the review. One of the worst Letting Agent in Birmingham . These guys rip you off if you vacate the property . Unresponsive , unfriendly and a shameless group . I reported multiple issues to them regarding the property maintenance and also regarding the security concerns but they just ignored each and every issue. Without having to look into the issues when I was residing into the property they simply blamed us for the property damages . Don't waste to your time taking any property for them otherwise you will regret. They will make sure that you don't get any pence of your deposit by making false claims.... Read more
Tenant
5th Jan 2021 (4 years ago)
V Chauhan
One of the worst Letting Agent in Birmingham . These guys rip you off if you vacate the property . Unresponsive , unfriendly and a shameless group . I reported multiple issues to them regarding the property maintenance and also regarding the security concerns but they just ignored each and every issue. Without having to look into the issues when I was residing into the property they simply blamed us for the property damages . Don't waste to your time taking any property for them otherwise you will regret. They will make sure that you don't get any pence of your deposit by making false claims. !!!... Read more
Tenant
5th Jan 2021 (4 years ago)
Iram
Love it... Read more
27th Oct 2020 (4 years ago)
S Mcdonnell
Great bunch! Staff are very attentive and very helpful in particular Gareth he went above and beyond!... Read more
8th Oct 2020 (4 years ago)
C Vanilla
I've used this company for a few years having taken them on with a pre existing tenant, they are NICE people, do what they say they will without prompting which is a bonus in my book as I normally follow up everything myself. They got me tenants for another recent property very fast and they have procedure in place to make sure the prospective tenants are genuine, not flat viewer hoppers. I was pleased that they listen to the type of tenants I wanted and presented me with ones which fit me exactly. They have good maintenance people in place too so I know my places are well cared for and MOST importantly their fees are extremely reasonable compared to most of the other agencies.... Read more
Landlord
3rd Dec 2019 (5 years ago)
Q H
Complete and utter joke - Took time out to go for a viewing of a property to let. Was left waiting (without contact) for over 15 minutes past the allocated time. Then tried to contact them and was informed that someone was moving in that very day ?? Was then told to have a look at their other properties? Must be having a laugh. Absolutely dysfunctional and just plain rude. Unprofessionalism at its finest.... Read more
Landlord
2nd Sep 2019 (5 years ago)
J Killock
I was very happy with the level of service I received from Asset Residential. Simone and Luke were very helpful throughout the process. I always had a prompt response to queries, and Simone regularly checked the other party to ensure that any delays were avoided where possible.... Read more
28th Jul 2019 (5 years ago)
S Barton

I'm not sure what's worse - the appalling way in which Asset Residential treated us during the end of tenancy process, or the fact I can't give them the zero stars they truly deserve. I would NOT recommend renting a property from this company if it can be avoided in any way.
To be fair to them - they weren't terrible during the the time for which we rented the property for. About as slow as any estate agent/landlord I've had experience with in the past.
But they were dreadful when it came to returning the deposit. They tried to take £500 off the initial deposit. When we then requested details and evidence to back up their claim we didn't receive anything, not even after several requests. It felt very much as though they were picking on the little guy because they had the time and money to dispute and stall. Due to their lack of evidence and explanation I of course contested the amount. This went through the DPS process and I spent many hours collating evidence to dispute their claims (at which point they had still not provided any evidence for).
I was eventually awarded the full claim amount back - I can only assume it was because they didn't have any evidence to their claims but they were trying their luck because it probably works on the majority of people- A way for them to get easy money from people because they don't have the time to contest and go through the process or simply cannot afford it.
They are bullies and I will be writing a formal complaint.
If you are forced to rent through Asset - ENSURE you take photo's when you first move into the property and be very detailed on the itinerary for anything which they 'forgot' to record. Good Luck
EDIT: After seeing the managers aggressive response and having him question my integrity as he stated "you did leave the property in an extremely poor condition" - here's an extract from the information I had to put together for the DPS to retrieve my money back (cleaning only!) Hopefully it enables you to see the kind of company Asset Residential is and how they're managed.
"Cleaning
Asset residential is trying to claim 175.50 for: 'The property required 9 hours 45 minutes of professional cleaning at £15 per hour plus VAT'. This simply cannot be the case. Before we moved out of the property we employed the services of Daily Poppins ‘Cleaning Service Specialists’. The flat was not dirty but we decided to use Daily Poppins to remove the risk of there being any dispute over the deposit. For this service they charged £132 which consisted of two cleaners for 3.5 hours performing the end of tenancy clean as detailed in the attachment. Once Daily Poppins had finished cleaning we were happy that the flat looked in better condition than we had received it 2.5 years prior. Daily Poppins were kind enough to put a few words together based on their extensive experience of cleaning properties. This can be seen in the attached evidence zip file. As you can see they state that 9.75 hours alone is excessive for the size of property. So for Asset to claim that the property required 9.75 hours’ worth of cleaning after we had paid a respected and well known cleaning company to complete the task is utterly unbelievable. Especially as throughout the tenancy Elizabeth and I made sure to keep a clean and tidy home. Elizabeth was present when the cleaners were at the property and confirms that 7 hours of the end of tenancy clean was completed. When Asset first informed us that they were intending to charge us for 9.75 hours of cleaning, we of course asked them to provide evidence to justify the claim. Throughout the entire process we are yet to see a shred of evidence which backs up their justification of the property requiring an excessive 9.75 hour clean after we had already paid a professional service 7 hours. This is why we do not believe that we should be paying anything to contribute for the ‘so called’ 9.75 hours clean."
Trying to charge us 10 hours of cleaning for a tiny flat after we had a professional service clean for 7 -One example of how Asset residential will try and rob you!... Read more
Tenant
8th May 2019 (5 years ago)
Lindsay Emmison is a rude and horrible individual. How she has any customers is beyond me.... Read more
Tenant
12th Feb 2019 (6 years ago)
A Kartsonaki
Excellent letting agency. I was renting with them for 2,5 years. When I moved in the flat was immaculate and any damages in the property were fixed quickly. Professionals throughout, would definitely recommend them.... Read more
Tenant
2nd Dec 2018 (6 years ago)
A Hansraj
Excellent service! A special thank you to Lindsay Emmison for all her support and great job on the sale process. Very good people skills which helped the process to be finalised quickly. Thanks... Read more
Seller
27th Sep 2018 (6 years ago)
P Yates
Great service, i rented via AR for a few years and they've been ever present and available whenever any issue has occurred. No problems with AR whatsoever. Utterly professional. I can only recommend AR and i would go to them first if/when the tables are turned and i am the landlord. I'll actually miss them because now i've just bought this property previously rented through themselves... i'm now on my own! Thanks to Lindsay, Gareth, Luke and the rest of the team at AR!!... Read more
Tenant
17th Aug 2018 (6 years ago)
N M
Shocking agency avoid, they have a ton of hidden costs and bill you whenever possible. Also their emergency line isn't actually ever available and the customer service is a joke. Avoid this CON of a company... Read more
26th Jun 2018 (6 years ago)
M Stuparu
Rented a year with them. Same problems as other have had in the past . When I moved out I recieved a bill for cleaning. The place when I moved in was a joke. Dirt and dust all around. Dead insects and chips under the furtniture.I had to clean it just to be sure that my healt isn`t at risk. I left the place in a whole lot of a better place than when I moved it. Yet I was billed for cleaning. Good joke. I would suggest giving a good think if you want to pay cleaning bills at the end. I see this is common practice with this letting agency as there are other who had the same problem. Agents are pretty pushy when trying to have viewings for the place. Other agents (From other firms) would call to see when you could be available to suit a viewing. They would just book it as if it wans`t even a problem for you...it's not like you live there and maybe you don`t want to get your stuff stolen or people having a look at personal things.... Read more
Tenant
17th Jun 2018 (6 years ago)
T Sandhu
We have been with Gareth and his team since 2002 and have no complaints. They have always been very helpful and quickly resolved any issues that may have arisen. We have been able to call on them whenever we have had any problems with our properties, and we can honestly say that we couldn’t have asked for a better team to be with. Gareth’s work ethic is beyond words.... Read more
Landlord
4th Jun 2018 (6 years ago)
C Wilkins
They always leave me feeling listened to and looked after, I would use them again as they do what they say they will when they say they will. I find them patient and open with me, I would definitely use them again.... Read more
5th Apr 2018 (6 years ago)
C Fraser-Jones
Great agency always respond well and timely. Very professional, helpful and a pleasure to do business with... Read more
4th Apr 2018 (6 years ago)
Z Awan
Excellent service over a decade. Truly professional... Read more
18th Mar 2018 (6 years ago)
T chin
Friendly, professional and speedy service.... Read more
1st Mar 2018 (6 years ago)
L Cannell-Harvey
Asset Residential have been managing our property for more than 10 years. They are always helpful professional and above all, as a landlord, they look after my interests and tenants. Problems are dealt with in a timely fashion, and my duty of care is upheld and honoured. I would recommend Gareth and the team to both landlords and tenants alike. Keep up the good work.... Read more
Landlord
3rd Jan 2018 (7 years ago)
S Hammocks
Great service, highly recommend. Have used Asset for my buy to let for 12 years!... Read more
Landlord
3rd Jan 2018 (7 years ago)
J Winfield
Big thank you to the team at asset for re-renting my apartment. Been with asset over 10 years and the property is really well looked after by them.... Read more
Landlord
23rd Nov 2017 (7 years ago)
R Khanna
I've been using Asset for about 8 years and I've always found them to be efficient and reliable. The rent is always paid on time and any issues are met in a timely manner.
I'd certainly recommend them to anyone looking for a management agent in B'ham.... Read more
Landlord
3rd Nov 2017 (7 years ago)
DaddiBull
Gareth and team at Assets Residential have been professional, efficient and trustworthy. These are important factors given they are managing two properties for me while I am abroad for the last 6 years. Happy to recommend you.... Read more
Landlord
2nd Nov 2017 (7 years ago)
P Baynton
Excellent service received from Asset Residential over the years
Keep up the good work... Read more
2nd Nov 2017 (7 years ago)
R Baynton
Asset have been managing our property in Birmingham for several years. I find them to be extremely helpful and quick to respond to any queries.
If we were to acquire another apartment in the city I would certainly ask them to manage it.... Read more
Landlord
15th Aug 2017 (7 years ago)
F Henriques
Really good experience throughout the tenancy specially with Conor.
A couple of small issues at the end of the tenancy specially to get the check-out done: After i handed the keys over back to the agency it took 6 days for the check-out to be done and then additional 10 working days to receive the final report.
After receiving the final report everything went smoothly thanks to Gareth from the deposits team: quick reply to my question and the empathy was really appreciated. It literally took less than 24hours to sort the deposit repayment with Gareth.... Read more
Tenant
2nd Aug 2017 (7 years ago)
C o'connell
Having just completed a 12 month tenancy, happy with everything from beginning to end; happily recommend and will use again!... Read more
Tenant
23rd Jul 2017 (7 years ago)
C Underwood
Really easy to work with and left property in good order and got my bond back less some cleaning I had missed.... Read more
Tenant
13th Jul 2017 (7 years ago)
L Brown
Really pleased with Asset Lettings. I informed them at 9:30 on a Saturday morning that I'd been locked out of my house, and by 10:00 I was back inside! Really fast response, and good communication... Read more
Tenant
24th Jun 2017 (7 years ago)
M K.

Everything was pretty much alright until we have actually signed the contract. There were issues from early beginning. First of all, when we went for the viewing the lady told us that flat will be repainted as the condition of the walls was very poor, moreover the was a massive mould around the balcony door. When we moved in we were requesting repaint multiple times however they were keep telling us they will let us know what the landlord said. The flat has never been repainted for us. Also when we moved in we found out that we got a mouse in the flat. We informed the agency about this issue however the first time someone came to have a look on it was about 10 months after this, when we gave our notice, despite many calls and emails. When our radiator in living room/ kitchen area got broken we had to wait nearly 2 months for someone . I must highlight that it was winter time and temperature in our living room was as low as 14 degrees. We obviously tried to email and call agency but no one was bothered and they just asked to wait. We fixed multiple stuffs I the flat including the massive mould and they were shameless enough to put on us ridiculous charges for cleaning. Even if the flat was left in great condition. A way better when we moved in there. I received check out inventory and basically everything needed "wipe over" from DUST ! switches with fingers marks on it. Complete shame.
All this wipe over need 3h 40 min cleaning and it was contracted for cleaner who get £22 per hour. At the end they agreed for £41 instead of £66. I will add that I offered to clean everything myself but let's be honest, the eye didn't care for clean flat only for my money. I should better give up my masters and hire as a cleaner with them. To be fair I would not recommend them to anyone and I will never use this agency again.
PS. Avoca Court tenants, good luck for you as the mouse is still there. I recommend to close the door from your bedrooms. :))))... Read more
Tenant
17th Jun 2017 (7 years ago)
O Mahmood
Shocking. Stay Away. Moved into a luxury apartment and the old tenants dirty dishes and socks were still left. Had no hot water for 2months. Then had the cheek to try and charge me for 8 HOURS of cleaning when I left.... Read more
Tenant
6th Jan 2017 (8 years ago)
B Kundi
Asset Residential managed several of our properties and always provided excellent service for us and also positive advisements from the tenants who rented these from us.
Have also used Asset Residential on the sales side and got the right price in a quick and timely manner. Excellent office team - Simone and Gareth have always been professional and diligent with all they have done for us.They continue to go the extra mile......brilliant... Read more
Landlord
4th Nov 2016 (8 years ago)
R Dunn
I have just vacated my property and would like to thank the team on a very pleasant experience from start to finish. One particular event worthy of praise was the occasion Lindsay came into the City Centre on a Saturday evening to provide a spare set of keys as I had my handbag stolen that morning in Manchester. There was some minor cleaning that I had to pay out of my bond but on reflection this was an accurate assessment and I was willing to pay it. I have read some of the negative feedback on this site and I honestly do not understand it, leave your property clean and tidy, report issues as they happen and you’ll get your bond back, quite straightforward really Asset even told me what to do when I left and how the process would be managed.... Read more
Tenant
22nd Sep 2016 (8 years ago)
A Gill
Thank you Asset Residential for all your help finding me a new home and for helping me move in, the help up the stairs with my boxes was a nice touch. Thank you and well done for going the extra mile.... Read more
Tenant
15th Sep 2016 (8 years ago)
N Varma
I have been using Asset Residential for over 10 years now to rent out 2 properties for me in Birmingham.
They are a well run professional company who go the extra mile to ensure all parties are treated in an efficient and knowledgeable manner.
They are very competitive & always available & I have no hesitation in recommending them to my friends in colleagues.... Read more
Landlord
9th Aug 2016 (8 years ago)
J emmison
Having used this company for renting five apartments recently for business purposes I have nothing but praise for all staff. Nothing it too much help from the initial letting process through to any ongoing maintenance all staff are extremely helpful and professional. Will not hesitate to use them again in the future.... Read more
Landlord
14th Mar 2016 (8 years ago)
A W
Really friendly and helpful. Showed me several properties in Birmingham that were suitable for me and my partner. Would recommend.... Read more
9th Mar 2016 (8 years ago)
A Aimes
First time I have rented and I have to compliment every person I dealt with from the first email enquiry, through the viewing, application and finally moving in the whole process was transparent and easy. A big thank you and well done.... Read more
Tenant
29th Jan 2016 (9 years ago)
G Nicol
I used Asset Residential for many years first to rent out my apartment and then to sell it.
I found that they gave me a first class service and have no hesitation in recommending them.... Read more
Seller
1st Nov 2015 (9 years ago)
A d
Such a comfortable experience working with the team at Asset.
Moved in and out with ease and they helped through out with time.... Read more
13th Aug 2015 (9 years ago)
M Gonta
This is the worst letting agency that I have pleasure to cooperate with. They don't care about tenants at all. Contact with them is completely ineffective as there is no clear who is able to make decisions. They are never on time with agreed service. What should be mentioned here is that even you are reliable tenant they will make this ridiculous visits every 2 moths taking pictures of all your personal stuff. I definitely don't recommend so if you have a choice avoid a "pleasure" to cooperate with Asset Residential.... Read more
Tenant
23rd Mar 2015 (9 years ago)
R Singh
All around bad experience with this company. Like many companies service is sub standard after they take your money.... Read more
6th Mar 2015 (9 years ago)
Mo
Worst property agency even seen, the manager- Gareth, is the rudest person you could possibly imagine.... Read more
28th Nov 2014 (10 years ago)
S Huxley
Not sure what the other reviewers experienced to warrant these reviews, but I thought everything went fine? Everyone I dealt with was very helpful.... Read more
15th Jan 2014 (11 years ago)
G Eley
Terrible service all round.
Phoned to book a viewing, and the day of the viewing a member of staff didn't bother to show up. Not even a phone call. Made excuses about why but no apology for wasting time.
Generally unhelpful and uninterested in any queries.... Read more
19th Sep 2013 (11 years ago)
E quartey

Inititally pretty good. Whole set up and arrangement was fairly pleasent and easy to follow.
Main problems begin when your leaving, like so many other reviewers have described Asset are a nightmare at resolving issues.
Refused to negotiate or come to an amicable conclusion in regards to Deposit and tried to charge some stupid amounts for cleaning and repairs. Tried to offer £60 in order to avoid the time wasted from going through DPS, with which we refused happily. They were very arrogant when it came down to it, thought that they would be granted the full charges if it went through resolution (Evidentally Not!!).
As the previous reviewer below mentioned, make sure to take pictures as soon as you arrive and keep a record of all communication. If you have yet to use them, I strongly advise you to avoid.....wish I had seen these reviews before selecting them.
In conclusion to our dispute we had the majority of our money returned to us, and even DPS found their charges to be over the top. The only regret I have is that friends living in a flat below us decided to give up on disputing as they were going abroad. I'm sure they too would have had a positive outcome if they had disputed.
All I will say is that the inital service is good. The real problem for Asset is in managing their ridiculous charges at the end of tennancy. Make sure to dispute if you feel at all that your not getting a fair deal, and make sure to provide all evidence. Don't get talked out of it by anyone from Asset.... Read more
Tenant
2nd Feb 2013 (12 years ago)
A Price

I feel my previous review was slightly harsh so I have decided to write a purely objective review.
Asset:
*Provided only one entry fob to our new property, telling us that the building management company (Remus)had non in stock, on calling Remus they said they had "hundreds" of them but they cost a one off fee to provide.
*failed to provide door codes to the complex and car park, again blaming Remus (who provided them almost instantly)
*left us without a cooker for 2 weeks in summer blaming the maintenance company, who said they had not received any communication from asset.
*Left us without heating and hot water for one month during winter, first claiming that we had not logged the problem then again blaming the maintenance company
*Changed address without notifying us
*Got the address wrong on our tenancy agreement
*attempted to gain access to property without 24 hours notice
*Lost their key so they couldn't gain access (lol)
*withheld deposit money for 3 months
*failed to change our deposit when changing from TDS to DPS (TDS almost didn't take our case)
*failed to provide deposit money to TDS when requested
*provided an out of date inventory of the apartment
Eventually we got all our money back via TDS who were still waiting to receive the money from asset
Advice if you do rent with asset
*take photos of the apartment as soon as you move in
*update the inventory with any stains etc keep a copy and provide one to asset preferably by email
*email all correspondence with asset or keep a written record
Advice if you don't already rent with asset
*don't... Read more
Tenant
23rd Oct 2012 (12 years ago)