M montero

Very sadly, I entrusted Michael Bennett of BestGapp with the letting of my property. A security key was given to an un-Named tenant whose background had never been properly checked, and who appears to have lived at my property in addition to the Named tenant. I discovered my property was seriously dilapidated after only 3mths when I initiated the Q1 inspection that Michael had failed to. After refusing to either act in or represent my interests at all, I was obliged to fire BestGapp. Tenant left, but - yet again in breach of the AST and apparently on the advice of Michael - failed to professionally clean the property, having also taken belongings of the property. BestGapp have held a lien over the deposit that I paid them to register at the DPS against my property and have refused to allow the DPS to adjudicate, which I believe to be illegal (criminal). A hugely stressful, distressing and time-consuming experience that BestGapp have ensured through their adversarial conduct cannot be resolved amicably. The damage to my property exceeds the net rent achieved by BestGapp by a factor of 2-3x. Unregulated (until proven otherwise) Cowboys! Myself and my property were placed at virtually unlimited Risk through my misplaced Trust in BestGapp. I am also pending an explanation of why I was billed a rate >30% higher than that charged by the high-end cleaners used by The Grosvenor Estate for the pre-check-In Cleaning of my property by a small firm I had never heard of, especially when my property had been left in immaculate (mostly brand new) condition in the first place. In this context, highly suspicious!!... Read more
28th Jul 2022 (2 years ago)
L Beaumont
Excellent service from courteous and professional staff which made our house purchase as stress-free as possible.... Read more
Buyer
30th Jul 2019 (5 years ago)
H Ltd
One of the best estate agency in London... Read more
13th Nov 2016 (8 years ago)
S Davidson
Faced with the need to enter the legal minefield of leasehold enfranchisement and to let out my property, I appointed Best Gapp to handle both issues. Alistair Boscawen at Best Gapp gave me impeccable advice and guided me through the process of leasehold enfranchisement before taking over the task of finding me a good tenant and managing the home I hope to return to in the not too distant future. Thank you, Alistair.... Read more
Landlord
10th Feb 2015 (10 years ago)
K Lawless
This company is a small, bespoke agency but when I used them to sell my home, I could not have wished for more. Being small has it's advantages as I got a personalised service and immediate access to all the key personnel. No gatekeepers to keep me on hold.
Courtney Manton, the owner was delightful and really went out of his way to make the selling process a breeze, for which I can't thank him enough. I would be very happy to recommend Best Gapp to anyone buying or selling a house in London.... Read more
Seller
17th Oct 2012 (12 years ago)
A Kitching
Courtney Manton, the owner of Best Gapp negotiated the enfranchisement for my house in Belgravia and did a fantastic job. The agency then went on to sell my house and got a fantastic price. I would recommend them to any one.... Read more
Seller
16th Oct 2012 (12 years ago)