We just purchased our house through Martin and Co, Sandra was our contact and was absolutely incredible! Age couldn’t have done more for us. She made us feel like the only customer she had (even tho I know she was swamped) she was always on top of our purchase always one step ahead of what I was asking and nothing at all was too much to ask!
I will 100% use them when we come to selling our house I couldn’t fault them if I tried!
Plus they gave us a GORGEOUS welcome to your new home gift box with lots of essentials.
When looking for my first rented home, I was advised time and time again not to use letting agents due to their poor reputation. Unfortunately my experience with Martin and Co WGC was not an exception to this and why I've felt it necessary to leave a review.
In the time I was renting through this company, I have only had one polite conversation with various members of the team. Despite always being polite and lenient myself, most correspondence had via email and phone call has been particularly rude, unprofessional and incompetent, and not at all the standards expected of a company who supposedly prides themselves in their customer service. Working in a similar industry myself, I can understand tenants frustrations but always would respond in a professional and courteous manner, unfortunately this isn't the case with the majority of the team at Martin and Co. Welwyn Garden City.
We were left without hot water on several occasions and went 3 months without a working washing machine. All requests were recorded on our part but regularly we experienced far longer delays than seemingly necessary. It was very clear they didn't want to report or deal with a lot of maintenance problems as that involved asking the vendor of the property to spend money to fix them, thereby risking upsetting the vendor and losing business. While I understand you need to speak with the landlord to handle maintenance issues, that does not excuse problems lasting for weeks, months in my experience. At one point we received an email from a team member with an accusatory tone implying we had somehow broken an electrical item in the property, even though twice the professional THEY sent out informed both us and the company that it was a fault of the model itself and nothing to do with any user interference. Any emails regarding this from here were not responded to, or again, responded to in an impolite way.
Attempts to contact the team were often unsuccessful, and when they were answered there was no consistent reply as to who was the property manager, which surely would be recorded on CRM systems that a well-known company such as Martin and Co. would use.
Lastly, as I imagine someone from the team will be reading this, I encourage you to retain some of your humanity when dealing with enquiries regarding major problems with the properties you manage. Please remember these are people's homes, where people spend most of their lives. For tenants to already be trying to live around problems they can't control and then for the people that can help them to be rude and unhelpful, it's enough to make someone feel extremely uncomfortable living in their home and it is a reason we did not want to continue business with this company. I would not advise anyone looking to rent to use Martin and Co due to my experience with the company. For any new tenants or landlords I encourage you to research the rights and expectations of you and the letting company to ensure you're not taken advantage of.
I want to finish by saying none of my comments are in relation to the period of lockdown/interference due to COVID-19, I can appreciate that delays during this time are completely impossible to avoid.
41 High Street, Old Town, Stevenage, Hertfordshire
Really pleased with the service we received at own homes and love our new home .
We are really blessed and pleased to be there.
Loads of thanks to all the staff especially Donna and Michelle
For all their kindness and support .
Sheila and family .
Use this agent at your peril!
They will undervalue your house then snap it up themselves for much less than it's worth!
Make sure you get at least 3 different agents to value your house.
We recently used Elliot Heath to sell and buy our old and new house.
From start to finish they provided a seamless professional service.
Any questions or queries we had during the sale and purchase were never to much trouble for them to answer they were a pleasure to deal with.
Having dealt with Elliot Heath over the past few months we've found our experience to be pretty varied. When we we looking at purchasing a property through them, everything was great they were always on time for bookings and very knowledgeable on every property we visited as well as professional. Buying a house through them was a long process for us but they were always patient and communication on anything coming to market was excellent.
Once we purchased the house this is where we found things a little more difficult due to emails going answered and call backs not being received. Our process lasted three months and unfortunately towards the end of the sale (which fell through not to the fault of Elliot Heath) we were left completely in the dark as to what was happening with the property and when a moving date might be put in place.
As mentioned the sale never went through and we had to pull out,
All in all a good service whilst trying to buy a house, but poor once purchased.