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HouseWorth
© GetAgent Limited 2025
CoApt
Closes at 5:30pm
159-161 Lewes Road, Brighton, bn2 3lf
Bursting with local knowledge and experience, our sales team is on hand to lead you through the sales process with ease – whether you’re a first-time buyer, or a landlord looking to expand your property portfolio, we are here to provide our expertise and give your property the exposure it deserves. You can trust we’ll act in your best interests, be energetic, professional and efficient from the very beginning through to completion.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 10:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
CoApt Reviews (49)
Have you used this agent?
45%
8%
0%
0%
47%
All (49)
Seller (1)
Buyer (1)
Landlord (17)
Tenant (25)
General (5)
Anonymous Tenant
Firdows from the fiance team was super helpful. She organised a swift refund of my rent that I didn't even realised I overpaid!
Tenant
15th Feb 2025 (10 weeks ago)
Anonymous Tenant
I haven't managed to get my paperwork sorted, however they helped with every step further than they had/needed to. I am so grateful for they support.
Tenant
9th Oct 2024 (6 mo. ago)
Anonymous Tenant
Blake was very helpful and quick to notify and deal with a refund we were unaware we had. Aside from this my experience of coapt has been very negative.
Tenant
26th Jul 2023 (1 year ago)
Anonymous Tenant
Attention All Students. Please avoid this family at all costs. Regardless of how you leave the property they will deduct 90% of your deposit. They have to be the worst agency in Brighton. If by any chance you do rent from them, document everything, via email, report every single tiny bit of damage or anything that breaks. Take pictures of everything, no matter how small you think it is. When it is time to leave they will charge you for EVERYTHING that they possibly can. Even lightbulbs, which according to most agencies they are not allowed to charge for as it is general wear and tear. They are truly awful!!!!
Tenant
19th Oct 2022 (2 years ago)
Anonymous Tenant
Terrible company taking advantage of students
Tenant
5th Oct 2022 (2 years ago)
A Angelov
They are by far the worst agents on the market. In my experience they dealt in bad faith and have allegedly been preying on vulnerable students by way of excessive charges including for wear and tear and in my experience a leakage from the roof they had not fixed.
I had a horrible experience with a person by the name of Toby and Amanda Shahoud who asked me to consent to a partial refund of a deposit under DURESS threatening to charge me more money by withdrawing a 'good will deduction' for something they should have paid for fully, in a time I really needed the money.
This happened a long time ago and it is well past the limitation period otherwise I would have gladly slapped them with a lawsuit today. My advice is to avoid like the plague.
Tenant
2nd Dec 2019 (5 years ago)
D Dilonardo
OMG Please stay away from these people, the list of things that are wrong would be too long to write and to read! Do yourself a favor, don't use their services!
16th Nov 2018 (6 years ago)
J Lavelle
AVOID LIKE THE PLAGUE
Had the misfortune of renting a student property from these fraudsters. Long and short is they rented an awful property and when we left they tried to withhold the whole deposit by producing countless false invoices. They initiated court proceedings which was a pleasure as when they realised they weren't going to be able to get away with the fake invoices in court (e.g. 8 hours of cleaning time for a tiny single WC) they dropped the case and handed all the money back.
Tenant
9th Jul 2018 (6 years ago)
R Mar
My boiler has been broken for the last three years, only this year they came to change it, which took three weeks in the middle of christmas holidays. I had to deal with all the mess the builders had left for me. The worst part the boiler is still not working, the radiator is not working, the builders had to do some work behind the sink and inside the cupboards and they broke the oven filter. I called the agency, I was told to make a maintainance request, which I did, I send photos, I threated to take legal action and no answer as of yet. My flatmate and still have to shower outside the house. This is the worst agency I have ever encountered, and I am really happy that I am leaving as they also increased the rent by 225 pounds only in one year. Stay away!.
Tenant
1st May 2018 (6 years ago)
R Barbhuiyan
Been with MTM/Coapt for the last three years in the same house (this is our third year here). Overall had a good experience. Maintenance requests are responded to promptly and resolved on similar timescales.
Tenant
19th Mar 2018 (7 years ago)
L Quinn
My son rented a student property with this company along with 4 other students. When they moved in, the property was in a bad state, filthy carpets, disgusting bathroom with stained floors , bath and sink, overgrown garden, rotting decking and a pile of rubbish in the front garden, which the council complained about and the tenants had to pay to have it removed. Myself and another parent were appalled that a property could be let in this state,so we took photos when the students moved in. The boiler didn’t work and the window in my sons bedroom wouldn’t close. This property had supposedly been professionally cleaned after the last tenants moved out,however, property belonging to the previous tenants was found long after the new tenants moved in, so it hadn’t been cleaned that well. The tenants made numerous attempts to get the issues rectified , telephoning and e mailing regularly but it took 3 months to get these things sorted. This is in breech of the tenancy agreement.
At the end of the tenancy, the students cleaned the property extensively,leaving it in a better condition than when they moved in. They shampooed the carpets, cleaned the kitchen and cooker and cut back the garden. However parts of the garden could not be reached due to the decking being unsafe to walk on. MTM decided to withhold a significant amount of the deposit , stating things like items in a cupboard that were there when the students moved in and the stains on the carpet, also there on taking up the tenancy. We challenged some of the items and were successful in getting some of the money back. As guarantor, I was keen to get adjudicators involved as I am certain more of the deposit would be given back, as we had plenty of evidence that showed the property was left in a better state than it was at the beginning of the tenancy. Unfortunately, the students wanted the money back ASAP as it was needed by them so they decided just to cut their losses and cut any ties with MTM. In our opinion MTM are an appalling company to deal with and I would urge any students looking for property to avoid them. The staff are rude , especially the lady we dealt with ,called Kayleigh and seem to only be on the side of landlords,not tenants. AVOID!
Landlord
21st Nov 2017 (7 years ago)
M X
Do NOT go with them unless you have all the time in the world to do their job for them. Just an example - our contract covered only a part of August but it didn't stay how much the rent for that month would be. We chased them (calling, emailing, even going in) from January to June. They always said they would send the details over but never did. We only got it after we went in and refused to leave for 2 hours.
I'm not sure how to respond on Google reviews underneath so I'll do it here.
Dear Stuart, no, I don't want to talk about this further as there's no point anymore. I've left Brighton, but even if I weren't, it would snow on the hills of Hell before I used MTM again to find a place. Nevertheless, that time we unfortunately had to come in. Once we were told that we would have the amount within the hour, we didn't, so we came back on the same day and refused to leave for 2 hours for our August rent to be calculated (which would be diffetent from the previous rent and thus would not be covered by the standing order you mention, but would instead be transferred manually). We were even told at one point to come back next week (it was a Friday) because calculating the rent was too confusing (!!!!) and it was the end of the week. We explained we would be abroad for the rest of the summer (it was mid-June), so we couldn't come in another day and only then we got the final amount to be paid.
I understand you may not like people leaving negative reviews, but please don't imply I'm lying, as this only makes you look worse. Instead, ask for constructive feedback, follow through with it and people will leave more positive reviews.
Tenant
25th Oct 2017 (7 years ago)
R Tranah
Dan made letting our property stress free and easy. He made sure he kept us up to date with viewings which helped us to relax about it all. He also took enormous time and trouble to find out the detail about potential tenants and talked this through with us in a thoughtful and practical way. Once agreed, the paperwork was processed effortlessly and quickly. The handover went smoothly with both us and the tenants delighted with the process from beginning to end. We cannot thank Dan enough for his professionalism throughout, and highly recommend his services. Mrs RT
Landlord
21st Oct 2017 (7 years ago)
S HOWSEGO
I was introduced to Adam Tovey by a family member who did maintenance on other MTM properties. Adam came to meet me at the house and was great. All aspects of Landlord responsibilities were explained to me with care and attention. The office are efficient and on the ball, keeping us up to date with all new legislation, monthly statements and what's going on with the tenants.
Landlord
17th Oct 2017 (7 years ago)
J Ricketts
I am seriously disappointed in MTM. Their agent lied to us about pets being allowed in the property, but when we tried to bring in a pet, they told us we aren't allowed pets and denied ever saying we could have pets. This wasn't all that terrible, but we also received an email from the landlord effectively telling us that MTM are allowing him to break contract by only offering us one month notice to leave instead of the standard two months notice as outlined under Section 21 and the Notice to Quit. If you have any self respect as a tenant, avoid MTM. Had we failed to do our research, MTM would have successfully managed to breach and nullify our contract without our knowing.
Tenant
1st Oct 2017 (7 years ago)
Beth
Awful agency- avoid at all costs. Tried to take nearly £300 of our deposit for 'cleaning fees' despite the fact that we left the property in a better condition than we found it. The landlord also informed us that no cleaning had been carried out and MTM were no longer managing the property. Had to fight to get the remaining £1585 back. Almost had to take them to court as the legal deadline for deposit return had passed. Also had many other issues with them such as arriving to a property with no heating or hot water despite our contract being bills inclusive.
Tenant
27th Sep 2017 (7 years ago)
B Wallis
A lot of people give MTM a poor word-of-mouth reputation, but I rented with them for two years and had Toby Hamilton as my landlord and overall I am very happy with those two years. We had a good house, Toby was flexible with the tenants, and as long as you adhere to the contract and treat both the house and the landlord with respect, it will be returned. There are some high upfront costs when you first get the property, but that seems fairly typical of any letting agent in Brighton.
Tenant
20th Sep 2017 (7 years ago)
T Fayter
do NOT rent with MTM unless you l o v e dodgy landlords who do not keep their houses up to environmental/health standards. It seems they hardly keep in contact with their landlords and allow them to constantly ignore demands (by the council/tenants/uni) to fix basic issues in their houses. Our house had mould, leaks and was left in a complete mess on first arrival. I am utterly disgusted with the way me and my flatmates have been treated by this letting agent considering the extortionate amount we are paying. They are happy to keep in contact when they are taking your money but as soon a problem arises they will be incredibly hard to get hold of. Honestly could not have had a worse experience
Tenant
11th Sep 2017 (7 years ago)
N Oyunga
Toby (landlord) was an great. He made it an easy house to live in and sorted out issues in good time. I would definitely rent one of his properties again.
Tenant
8th Sep 2017 (7 years ago)
P toombs
These people will generally try to overcharge you for any and everything. They try to rinse students for every bit of money they have. with bills inclusive they were trying to charge us at least double that of average bill payments. Not only this but their so called 'admin fees' at the end of the tenancy are overpriced. They're simply trying to cling onto as much of that £600 deposit as possible.
Tenant
7th Sep 2017 (7 years ago)
M X
Do NOT go with them unless you have all the time in the world to do their job for them. Just an example - our contract covered only a part of August but it didn't stay how much the rent for that month would be. We chased them (calling, emailing, even going in) from January to June. They always said they would send the details over but never did. We only got it after we went in and refused to leave for 2 hours.
Tenant
24th Aug 2017 (7 years ago)
Sharon
I first met Sydney Wilson from MTM Lettings when two other estate agent’s had not managed to rise to the challenge of renting my property out. Sydney came across very professional the first time I met him and was extremely confident that he could meet the challenge where others had failed, and to his word, this is exactly what he delivered within a couple of weeks. His professional manner and his consistent contact with me during the whole process was second to none, it was incredible to see such a young man, with great professional confidence and impeccable service to his client really did exist!
Landlord
22nd Aug 2017 (7 years ago)
G Clearance
Absolutely perfect,great friendly team to deal with. From start to completion everything was professional. I would recommend this company to anyone. The new house is beautiful Thankyou MTM
Buyer
21st Jul 2017 (7 years ago)
I Jones
Gavin and Alicia have been managing my properties for over 5 years now, and I am always amazed by their efficient and friendly approach. They are proactive, thorough and completely reliable - allowing me to take a step back and relax knowing its all in good hands.
Landlord
14th Jul 2017 (7 years ago)
R Biggs
I have had 3 properties in Brighton managed by MTM almost from the point that the business was started by Toby Hamilton circa 2005. It has been a good relationship and I really can't recommend them enough. Even when we have had the odd issue, they have bent over backwards to rectify the problem. I have had the same account manager for some while and Gavin is now being assisted by Alicia so I have two excellent and regular contacts and they even respond to emails on Sunday, late at night! Stuart also produced a report especially for my tax return which saved hours of work so very pleased.
Landlord
12th Jul 2017 (7 years ago)
D O'Shea
Gavin and Alicia represent all that is good in the world of property management. I've been with MTM for several years and they are friendly, informative and genuine. All thanks to employees like Gavin and Alicia!...
10th Jul 2017 (7 years ago)
M X
Do NOT go with them unless you have all the time in the world to do their job for them. Just an example - our contract covered only a part of August but it did't stay how much the rent for that month would be. We chased them (calling, emailing, even going in) from January to June. They always said they would send the details over but never did. We only got it after we went in and refused to leave for 2 hours.
Tenant
28th Jun 2017 (7 years ago)
N edwards
Problems from the start, Jody was good, friendly and helpful but there was a lot of miscommunication and straight up lies. We where told by an agent, Mark that pets where allowed and asked this a few times to confirm, upon nearly getting a pet and confirming with the landlord, the landlord said that Mark did not say that pets where allowed and they have never been due to the building manager.
We waited about half a week for the second set of keys to be sent to us from a different agency which never did, so we had to go collect them just so i could have access to the flat. After looking at the reviews from other tenants I was a bit hesitant to choose MTM but did not expect straight up lies and deception even if it was a mistake on his part.
Tenant
20th Jun 2017 (7 years ago)
P Howard
MTM have managed my three student houses since 2013, and I am 100% happy with their service. Charlotte Rogers, Wes Cunningham and Sephy Rose are all responsive, helpful and super-efficient. Nothing is too much trouble for this team, and I will happily recommend them and MTM to landlords.
Landlord
19th Jun 2017 (7 years ago)
N Pannett
Syd Wilson took over my account last year, and has been most helpful, and very professional. Always on hand to advise me on my existing student HMO, and the one that's currently being converted. I've met him a couple of times, and found him very social too!
Landlord
23rd May 2017 (7 years ago)
Q zhu
I would like to give my five star commendation to Mr Wesley Cunningham and his team mates Sephy and Charlotte.
Initially I asked for the basic level service. After a few of times of communications with the team, I felt comfortable and confidence to change to full management service.
This is my first time working with the team and wish we can have long term collaboration to have win-win outcome.
Landlord
25th Apr 2017 (7 years ago)
X Thompson
There are plenty of estate agents in Brighton, choose another one. Has taken us about 2 months to finally have our contract agreed and MTM managed to organise? a cock up at pretty much every stage, not to mention we've all ended up losing upwards of £200 each. Ironically the landlord is lovely, just the agents that are incompetent.
Tenant
19th Mar 2017 (8 years ago)
D Griffiths
The five stars is for MTM employee Gavin Kerruish, we had a multitude of problems with our rental / landlord but he was always on hand to assist in resolving any issues and went out of his way to do so on many occasions.
Tenant
15th Mar 2017 (8 years ago)
F Langdon
WoW has anyone noticed how there are really only 1 star and 5 star reviews. If people take the time to look and read the review you will notice that all the 5 stars are from landlords and all the 1 stars are from tenents. Kind of shows you that mtm does not care about it's tenents.
9th Sep 2016 (8 years ago)
J Pontin
Leon and his team have offered consistent professional service. As a landlady I have numerous questions and queries and the response is always immediate and informative. Nothing seems to be too much trouble, even at their very busy times.
I feel confident having them there as a support and would recommend them to anyone.
Karen
Landlord
16th Aug 2016 (8 years ago)
M Kifford
I own a portfolio of student properties in Brighton and use MTM on a finders basis only. Over the years I have always continued to receive excellent service from this busy agency. One way of measuring a company is by it's staff retention. It seems year on year I regularly deal with the likes of Andy Gunner and the close knit team that surround him. Keep up the good work and wishing MTM every future success.
Landlord
26th Jul 2016 (8 years ago)
P Spiers
We live several hundred miles away from our small portfolio of student lets in Brighton so a reliable agent is essential. After bad experiences with three other agents we turned to MTM 5 years ago. They have consistently achieved excellent rental levels and a 5/7 day turnaround at the end of the year which allows us to maintain a high standard of accommodation (MTM arrange all necessary cleaning and other work). We have never had a problem with late or unpaid rents. Adam, Kayleigh and Claire are unfailingly helpful, courteous and easy to contact. Have we had problems? Of course we have. Letting to young students (especially from a long distance) is not without problems and annoyances - but MTM are experts in their field and their team are young enough to forge a proper relationship with their tenants which almost invariably gets things solved without a fuss or drama.
Landlord
15th Jul 2016 (8 years ago)
L Jablonski
I have been very happy with the service MTM has provided over the three years since I have rented out my HMO property and I can highly recommend them to landlords. I have found the staff to be helpful, knowledgeable and courteous. I have had most dealings with Andrew Gunner, and it was his professional can-do attitude that made me decide to go with MTM in the first place. The property was only ready to be let out at a very late stage owing to delays with the purchase, but Andrew found great tenants and managed everything superbly well. He is always ready to help out with any queries and I have greatly valued his advice on several occasions. Gemma Case has also efficiently dealt with a few issues over the past year or so, and is always very helpful and accessible.
Landlord
4th Jul 2016 (8 years ago)
T Jones
I have been a landlord with MTM for the past year and having had bad experiences with management companies in the past I was a little sceptical about using one again. However, I have been really delighted with the work Helen, Charlotte and Sephy have done. Having to deal with lots of unforeseen problems and some very high maintenance tenants, they have remained calm and professional, keeping both myself and the tenants informed - they have a difficult juggling act to perform and they perform it very well. I would certainly recommend them to others.
Landlord
2nd Jul 2016 (8 years ago)
T Nash
Have been a landlord in Brighton for over 10 years now and have always done things ourselves but this year we decided to let MTM have a crack at it and boy are we glad we did. They had hundreds o potential tenants and the property was let very quickly. We were especially pleased with the service we received from Helen Pope who is exceptional. Really very attentive and professional. Nothing seems to be too much trouble.... Would certainly recommend
Landlord
30th Jun 2016 (8 years ago)
S Hodgkiss
Have used MTM for a number of years now, they provide an excellent service and provide great customer care. Whenever small issues arise they react quickly and with diligence. I know that if I need any help or advice they are on the other end of the phone. Andrew in particular deserves great credit.
Fee's are reasonable, but you do get what you are paying for. Good value.
27th Jun 2016 (8 years ago)
G kenton
As a landlord of several Properties in Brighton I am consistently impressed with the professionalism, desire and tenacity of the MTM management and staff headed up by Andrew Gunner. Generally, whenever I call,I know whatever my query, be it some specialist advice or a property update I will have my response instantly,honestly and with a cheerful manner.Well done MTM keep up the good work
Landlord
24th Jun 2016 (8 years ago)
B Moore
As a landlord I have been happy with MTM for 2 years now. They have managed my two flats very well. I recently dropped by to see them and was impressed at how well maintained they were. The rent always comes through on time and I spoke with the tenants in both and they were also happy with the service.
All the staff seem to work very hard and in particular Andrew has been excellent as my account manager.
Landlord
24th Jun 2016 (8 years ago)
N Kimani
Very poor customer service. Unfriendly and do not give the full procedure outright, then come and harass you with threats at the last minute. I am of the opinion that this is to take advantage of students who do not know what to do. Very disappointing.
12th May 2016 (8 years ago)
W Selby
I recently instructed MTM to manage the sale of my home in Brighton. They were quick to get the property advertised and soon arranged viewings while keeping in mind our need to manage this around a new born child.
After 2 viewings we had a cash buyer offering the asking price, this illustrated the ability MTM have to price the property in the market effectively and identify the right buyers. Homes on our street being sold by other agents have either not been sold or have fallen through, I suspect because they have been priced incorrectly.
I highly recommend MTM's services
Seller
14th Apr 2016 (9 years ago)
F Goddard
We made numerous complaints about our house, these were met with slow responses. They had bad customer service and made us feel a fault when we had a genuine issues with our house, which they seemed to think was acceptable as we are students.
Tenant
25th Feb 2016 (9 years ago)
G Salami
They charge for maintenance and repairs on things within the property that should never have broken. I felt like everything in my property was designed to break from the sink to all the draws falling off. Black mouldy walls. A moldy toilet in the kitchen.
A house that should never have been on the market, a house energy efficiency of E.
Intimidating bullies, scam artists would not recommend this company at all. Students stay clear
10/10 on the nice fake personalities they show you to grab you in. Don't fall for it. Literally run far and fast.
Tenant
2nd Sep 2015 (9 years ago)
N Nuseibeh
DO NOT RENT WITH MTM. I am currently trapped in a contract with MTM with a house that shouldn't legally have been on the market in the first place. Going to collect our keys from the house for first time we found it to be uninhabitable. I understand that we may be students, but we are not animals, and we are paying a reasonable sum that does not match up to the quality of the house in which it was handed over to us. They are the stingiest letting agency I have ever come across; the carpets renewal is long over due as well as buying a new fridge. I am a student but we are paying a reasonable amount to have a clean home without worn out furniture and dirty mattresses, we are paying to live in a mould-free home which in fact is not only far from what we have received but it is a health/safety hazard. I can't believe students/people actually settled for such properties. After all that the "help they provide" couldn't be slower or anymore further from genuinely caring.
Tenant
27th Jul 2015 (9 years ago)
M Smith
DO NOT RENT WITH THIS AGENT. I stayed in an MTM let house last year and was horrendously over-charged and treated very badly by rude members of staff. After paying £1080 in agency fees we received a number of phone calls threatening to put the house back on the market as we had not paid - this turned out not to be the case as MTM had 'mixed up some paperwork'. After enquiring what this fee went towards we were again treated in a confrontational and threatening manner with no real answers.
On signing up with MTM your contact data will be sold to a number of other companies for them to make profit. These include a company called Glide for 'grouping bills' which will spend the whole year phoning you despite being asked to stop on a number of occasions.
I'd recommend all landlords avoid using this company as their whole business model is based around overcharging and taking advantage of students/parents who are not experienced in the rental market. AVOID AT ALL COSTS.
Edit: Thanks for the reply. It would be lovely if your staff could be as informative face to face as they are on a publicly viewable review site. A breakdown of what the £1000+ fees went towards would towards would be fab.
Tenant
26th Jun 2015 (9 years ago)
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