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Neil Sutherland

2.7

99 reviews

Closes at 3:00pm

152 Lewes Road, BN2 3LG

Neil Sutherland are an estate agent in Brighton. They mainly list properties in BN2. Over the last 6 months, they've listed 2 properties, with 1 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and OnTheMarket.

Opening hours

Monday 9:00am - 5:30pm
Tuesday 9:00am - 5:30pm
Wednesday 9:00am - 5:30pm
Thursday 9:00am - 5:30pm
Friday 9:00am - 5:30pm
Saturday 9:30am - 3:00pm
Sunday Closed

View all details

Neil Sutherland Reviews (99)

Have you used this agent?

All (99)

Seller (0)

Buyer (0)

Landlord (8)

Tenant (66)

General (25)

C Wynde

I rented a student property for the past 12 months via Neil and Charly, and I wouldn’t hesitate to recommend their services. Both were a pleasure to deal with and made things as easy as possible for us as tenants. Our complete deposit was also returned within 48hours of our tenancy ending.... Read more

Tenant

11th Sep 2024 (18 weeks ago)

bennytheboy101

My wife and I rented a flat for 2 and half years from Neil and Charly and we had a very good experience. Any issues we had were dealt with quickly as they clearly had a good relationship with our landlord. We were asked to leave by the landlord as they had plans for the property (all amicable). This could have been a stressful ordeal, but they gave us more notice than they were required to and were flexible about our leaving date. Obviously, this was at the discretion of the landlord, but any responses to our questions and requests were received within a couple of days. We were also quite worried about being without our deposit for an extended period of time. However, the checks were done, and the return of the full deposit was approved 2 days after leaving the property. I would recommend Neil and Charly for anyone looking to rent in and around Brighton.... Read more

Tenant

13th Jul 2024 (6 mo. ago)

M Goligher

Was going through my account and noticed I had left a 1 star rating for this business four years ago. To clarify, I have never used this business or even been to brighton Can only assume my account had been compromised and botted to review bomb this business Can only edit my review and not delete so I have changed it to 5 stars.... Read more

8th Sep 2023 (1 year ago)

SJ

This is a family run agency and it truly shows in the management and administrative side of the business. When viewing the house I had an excellent and educational encounter with the agent who had arranged my viewing and she was absolutely excellent. Could not fault her presentation of the house and her explanation of the application process. However it was as soon as we were out in touch with the head of the agency Neil Sutherland where things began to go very poorly. We expressed our interest in the house as a group of 2 students and 2 working professionals and this was all okayed prior to my viewing of the property, but when exchanging our details as part of the application process my fellow housemate Sid who was born and brought up in India experienced a different attitude and level of respect from Neil, and the same feeling was shared by the two adults he had listed as his guarantors. None of their application forms require an online submission process with an adobe smart sign feature, they only wanted PDF copies of our separate IDs and they didn’t want us to sign a single thing but they wanted the holding deposit sent to a company bank account before we would even get the chance to examine and sign the rental agreement. Neil’s tone in every single email we all received was one of an impatient person with better things to do then his own job which is to be personable and helpful in getting people to rent out his properties. I have lived in 3 different houses under 3 different agencies in my time as a student in Brighton but I have never once been asked to pay a holding deposit before all required forms were sent out and signed, the communication process from Neil’s side felt wildly unprofessional and and inattentive. Neil also had no problem in being rude to Sid over the phone where he actually hung up on his own client mid sentence because he’s clearly not used to having intelligent tenants. Sid has just graduated and immediately found steady income which allowed him to be approved for another 2 years in the UK on his visa. The process of acquiring the required details from this visa document is very complicated and complex, and although Sid himself hasn’t actually got a physical copy of this document; he explained that with his other agencies that he’s rented with he has been able to provide email conversations and and screen captures of the proof that he has a right to be in this country. That was the time that Neil chose to remind Sid that he’s “got plenty of other interest in the property” furthermore he then used a very patronising tone with Sids family members who are trying to provide their details, using phrases like “you should know what to do” which was all of our final straws. We do not want to be affiliated to this man or any of his companies properties because 3 days worth of email conversations have shown us all that Neil is not interested in helping his potential tenants, only being blunt and rude to them until they eventually follow his Jurassic application process and pay him his money. I wouldn’t recommend this agency to anyone moving here who would like to believe that they can have a landlord who takes care of them. Neil will not take care of you.... Read more

31st Jul 2023 (1 year ago)

G South

We didn't end up renting with Sutherland, but Neil was extremely helpful, pleasant and accommodating. We would definitely look for properties with the company in the future.... Read more

6th Jun 2023 (1 year ago)

J Spicer

Neil and Charly have both been great during our tenancy so far, emails are responded to super quickly and any issues have been sorted in great time. Very down to earth and kind people, would happily rent from them again!... Read more

Tenant

5th Jun 2023 (1 year ago)

I Malanczuk

Superstar letting agent! I've been renting with Neil Sutherland for a year now and have just renewed my contract with him. Neil Sutherland has been an amazing letting agent, always super quick to answer any queries and arrange maintenance if we run into any trouble. Especially after having bad experiences with other Brighton letting agents in the past, Neil Sutherland is a breath of fresh air!!... Read more

Tenant

5th Jun 2023 (1 year ago)

S Simons

Been renting with Neil for 2 years now, the service and responses from them have always been quick and professional. Any matters that we raised with them are resolved quickly. Both Neil and Charley have been genuinely friendly and attentive to us as tenants of theirs. Highly recommended, the best lettings agent me or my partner have used since moving to Brighton!... Read more

Tenant

4th Jun 2023 (1 year ago)

O Dawy

Worst agency ever! I have rented a flat from them a couple years ago, and the service and everything was horrible. They were always rude and won’t help in anyway possible. At the end of tenancy they tried to take as much of the security deposit. I have rented houses from a lot of letting agencies, and this is ABSOLUTELY THE WORST.... Read more

Tenant

27th May 2023 (1 year ago)

I Craven

Neil is really lovely, super helpful and seems attentive to tenants. He gave me a lift in the Neilmobile between the house viewings I had booked... Read more

15th Apr 2023 (1 year ago)

Anonymous Tenant

Neil Sutherland estate agents have been amazing and always really quick with their help and responses. Good estate agents are not easy to find in Brighton but renting with Neil Sutherland has been a really positive experience... Read more

Tenant

17th Aug 2022 (2 years ago)

J Nwogbo

This letting agency treats its tenants so badly. They’re honey lipped when you are looking at the place, but once you sign the contract and move in they’ll not fix problems with the house. A group of ACORN members have been exposing them recently. Don’t rent with them, for your own good.... Read more

Tenant

26th Apr 2022 (2 years ago)

Anonymous Tenant

Both Neil & Charly were amazing and very friendly! Any issues we had with the property were actioned quickly and communication was great. Don’t let the negative reviews sway you we had such a positive experience! Would really recommend if you’re looking a property to rent :)... Read more

Tenant

9th Mar 2022 (2 years ago)

Anonymous Tenant

Terrible experience with these two. Be prepared to have your emails ignored once you’re moved in and any lie given to keep your entire deposit. I’ve been with many estate agents of varying quality in Brighton and hove, these are the only ones that deliberately tried anything they could to dishonestly keep the deposit. Avoid at all costs.... Read more

Tenant

18th Feb 2022 (2 years ago)

Naz

Staff here are awful, do not waste your time. I went to view two of Neil Sutherland's properties along with a friend, and we were stuck in the rain waiting for 30 minutes before we decided to leave as the agent did not show up (despite calling to confirm our viewing just two hours before). When phoning the agents and speaking to his female colleague, she did not know where he was. Furthermore, the woman spoke with an aggressive tone when we were asking questions about letting the property prior to going to the viewing. Unprofessional, rude and ill mannered time-wasters!... Read more

15th Feb 2022 (2 years ago)

Nick

Best letting agent in Brighton. Friendly personal service from Neil and Charley... Read more

Landlord

3rd Sep 2021 (3 years ago)

T Norden

We rented a property from Neil Sutherlands for 2 years and can say they were helpful and responsive throughout! Any issue was more or less sorted out within the same week and Neil is friendly and professional. Would definitely rent with them again!... Read more

Tenant

14th Aug 2021 (3 years ago)

S t

He refuses to send messages to the landlord, does not do what he promises, does not communicate well. Refused to accept documents online, overcharged our deposit and pretty much bullied us before, during and after the end of our tenancy. I won't recommend using him and will never work with him again.... Read more

26th Nov 2020 (4 years ago)

K L

Rented a four bedroom property via Neil Sutherland for two years as a student. Neil was very friendly, very polite and very professional. I can honestly say he went the extra mile to make sure that everything was ok and I can't recommend him highly enough. Thanks Neil.... Read more

Tenant

27th Oct 2019 (5 years ago)

S Hall

Horrible experience renting with Neil Sutherland. He waits until the last possible minute to help his tenants out and charges tenants exuberant fees with very little reasoning. The guarantor process is very long (lasts a month for me) and he charged me £40 every time they refused the guarantor i proposed. He waited until the last second to sort our deposits out and took many many emails for him to finally give us a straight answer. They even had the nerve to charge us a check out fee of £50, which is something I’ve never had to pay before. All in all he provides a very unprofessional service and I would definitely not recommend them to anyone, let alone any students in Brighton. Avoid at all costs if you’re looking for a student house guys, these people will take advantage of you.... Read more

Tenant

16th Sep 2019 (5 years ago)

M Styles

My friends and I have had a brilliant experience with Neil Sutherland Estate & Letting Agents. Whenever we had issues, replies were prompt and were centred on making sure we received the best service. Neil, and everyone else that we've had any interaction with, have always been welcoming and friendly, and this has made our first time renting easy and relaxed. They also offer 'bills included' tenancies which is brilliant for students. Additionally, we have received our full deposit back which we understand is incredibly rare, so if that's not a way of showing how Neil looks after his tenants, I don't know what is. The only reason we're not using him again this year is due to years abroad/placements, but we definitely aim to return in future. We would all recommend, 100%.... Read more

Tenant

16th Sep 2019 (5 years ago)

S Taplin

Myself and my friends rented a student house with Neil from September 2018-August 2019. We had a great experience with him as our estate agent from start to finish. He helped us when we were looking for houses by suggesting houses that might have been suitable to us that we had overlooked on the website. Him and his team were also quite flexible to meet the needs of us as tenants. Whenever we had any maintenance issues the team ensured that they were repaired as quickly as possible and so we rarely waited more than a day to get things fixed. They were also very helpful with any queries we had about living in Brighton such as how to order new rubbish bins. Neil was always very friendly when he came to visit the house to check its condition and would usually have a quick chat with us before leaving. At the end of the tenancy, we all received our FULL deposits back which is something that I believe is quite rare and so we all felt very happy and lucky with that result. I would definitely recommend Neil as a great estate agent and would go back to him in the future.... Read more

Tenant

16th Sep 2019 (5 years ago)

C Geoghegan

Neil provided an excellent service to my friends and I in our last two years in Brighton. He was very responsive and helpful if we had any questions or problems. He ensured our property was maintained to an excellent standard and on exiting the property he was very fair with our deposit. I would highly recommend him and his team!... Read more

Tenant

12th Aug 2019 (5 years ago)

A Channon

Neil Sutherland offer a personal and highly efficient service. Having dealt with a number of estate agents in Brighton and Hove it is clear to see Neil and Charly both care for all their tenants. They are exremely approachable and deal with queries and issues in a prompt manner. It has been a pleasure renting through them.... Read more

Tenant

6th Aug 2019 (5 years ago)

J Laight

I have been renting with Neil Sutherland and Charly for the last two years and it has been the best experience I have had renting in Brighton. As a local business, they really showed that they cared about their tenants. Whenever we needed to get in contact they were quick to reply, helpful and always friendly. I recommend them to everyone I know who's looking to rent or buy.... Read more

Tenant

28th Jun 2019 (5 years ago)

C Bland

Rented with Neil for 2 years and don't have a bad word to say about him and his business. Always replied quickly to emails and got things fixed in good time when issues arose. Extremely fair, to the point of generous, when it came to getting our deposit back. Most other agencies I've dealt with, when a student, would of taken as much as they could get away with. A extremely friendly bloke, that I would happily rent with again in the future. Glad to have been able to support a local family business.... Read more

Tenant

28th Jun 2019 (5 years ago)

M Taylor

I am a landlord and have found Neil and Charly Sutherland's service to be professional and friendly. They have been our letting agent for six years. They go the extra mile, and are efficient and helpful. They give good advice and respond promptly to telephone and email requests. They have found good tenants for us and recommended reliable workmen for us when necessary.... Read more

Landlord

13th Jun 2019 (5 years ago)

C Kavanagh

A terrible, aggressive man who assaulted a union rep and myself.... Read more

11th Mar 2019 (5 years ago)

R Crine

They fail to treat tenants with dignity and respect. Avoid at all costs. Reply to owner: I have not been a tenant but I have witnessed how my friends who rent with you have been treated and i wouldn't wish that upon anyone else. I wanted to make sure people are informed before they go ahead and sign a contract with someone who won't simply fix a damp wall saying it is a decorative issue. Plaster doesn't take long to dry unfortunately so there is clearly an issue with the house. I find a grown man ignoring the requests of a group of 20 year old students living away from home embarrassing and shameful. Reply to owner: I hope this is true as it would be horrendous if it was a health issue. This does not excuse the way the group of young students were treated by a grown man. My landlords would never treat me this way.... Read more

1st Mar 2019 (5 years ago)

S Kate

Google Reviews should provide the opportunity to give 0 stars - Neil Sutherland does not even deserve the 1 star I have had to give. A shocking experience. Not only were they EXTREMELY rude, sarcastic and unprofessional via emails, here is just the shorter list of events we experienced during the tenancy: - no heating for over 2 weeks - oven did not work - shower head was not appropriately fitted - bathroom door did not lock - DAMP EVERYWHERE - hot water tap did not work - sink pipe would leak everywhere - washing machine had to be fixed a number of times - boiler was refitted numerous times - curtain rail fell / detached during night - head board came off bed as only fitted by TAPE These are only a number of events that we experienced. On top of this, they charged us over £300 at the end of the tenancy claiming we did not deserve our whole deposit back. To show how much they didn’t deserve the money was the fact that DPS agreed with us to only be charged £10. With over £290 being given back to us goes to show the claims they made are unaccountable for. During this process, they refused to agree and ended up with extremely unprofessional events, e.g hanging up the phone. Some may say this isn’t unprofessional and it is just plain RUDE. If you are currently a tenant with Neil Sutherland, all I can say is I am sorry for what you will experience in terms of deposit at the end of your tenancy. Keep proof and DO NOT give up! You will end up with it all back, once their false claims have been denied. An absolutely shocking business who should be ashamed they exist as a business. A review is also not the end of this, campaigns outside the letting shop, face book posts and telling everyone I know are only just several things being done about this outrageous company. To think they are actually humans who run this business, where is the respect?... Read more

Tenant

1st Mar 2019 (5 years ago)

R Barber

They originally come across as nice, however as you soon as you inquire about anything wrong with the house they will not get back in contact with you. When you do finally receive an email from them, the level of sarcasm and sincere unprofessionalism is shocking. They claim they haven’t been informed of issues with the house, and then ignore your emails when you send evidence showing the opposite. Trying to get our deposit back was a joke and brought me to tears multiple times, it was such an ordeal that I had to get my parents to help out, and when my dad, the Guarantor, rang up on my behalf Neil hung up the phone. The company fails to recognise legal responsibilities, took ages for them to come and sort out our hot water which wasn’t working at all, then broke our boiler completely and had no heating for two weeks during which time it had been snowing! Made no effort to repair it, and refused alternative accommodation when we requested it. If a tenant is without heating in the cold season, by law, this must be remedied within 24 hours. Lack of hot water is an emergency regardless of the season. If you are a tenant of this letting agents I implore you to keep all evidence to ensure you get back your deposit! The only way we managed to get back what they were trying to claim was through the DPS service. When I asked for a broken down invoice of the redecoration that had been done they sent one through, we then got into contact with the current tenants who said it appeared none of the repairs had actually been done. My friend was also a tenant of theirs and had a similar situation where they went back to the house to reclaim a router, where they saw none of the repairs claimed had actually been undertaken. Which again, is illegal. You can only take money off a deposit if the repairs have actually been done. I’m sure this will all be denied as per multiple other people’s complaints, but the Deposit Protection Service seemed to agree with us bar £10 of the £387 they were trying to claim. RESPONSE TO COMMENT Unfortunately not everyone is in the financial position to wait the 3 months it took us to get the rest of our deposit back after the DPS got around to looking at our case, which often results in people accepting the large amounts of money taken off them, as I am sure you are aware. I sent evidence of utilities being cancelled as soon as requested, bar the gas who can back saying it would take two months to provide evidence for this. It astonishes me that you seemed to have looked at both reports when it is clear (as agreed by the DPS) that the majority of the issues at the end of tenancy were there at the beginning. Perhaps your memory is weary so I will provide photographic evidence should you wish, but were you not trying to charge us for new tenants ‘having to move in late’ because there was no electricity in the house so no repairs had been done by their move in date? Yet the invoice you sent us from the company who had apparently completed repairs was dated BEFORE they had to move in, and on that invoice was a charge for £10 on the electricity key, which YOU said was missing? So please answer me whether you were trying to scam us out of rent, or were you forging an invoice. I would love to know the answer! As for your remark about not leaving us without hot water and heating would you like me to forward you the emails for a third time? Thank you for proving my point and not accepting ANY responsibility again, as per our entire year in that flat.... Read more

Tenant

1st Mar 2019 (5 years ago)

M Barber

I can confirm that as a an experienced guarantor I have never had to deal with such an aggressive and arrogant individual. He refuses to engage in conversation, return calls or emails. No doubt he will deny everything that is posted, but I’m more than happy to provide evidence that proves everything written here is accurate. It’s clear that due to so many poor reviews they are placing as many 5 star reviews as they can, and claiming those that do are not give a good review on have never been a tenant. If you want good reviews do what you are paid to do. Students are young and at times frightened to challenge, you should not see them as easy money, you should not threaten them, reduce them to tears. Have some self respect and be fair, comply with the law and react in a professional manner. Perhaps then you may start to get genuine 5 star reviews. My advice to any prospective tenant is to avoid like the plague. If you are a current tenant ensure you take photos of everything, retain all correspondence you send, you won’t get many replies and if you do it’s lots of denials. Use the arbitration service, it works, keep evidence. It takes time but is worth it. Shame on you! Thankyou for your response. Not surprised you dispute my version of events. However the DSP certainly did not they agreed that you had claimed for work that you had not carried out. it does not take a genius to work out that your tactics are to dispute, hoping that student and guarantors will just walk away and you pocket the money. I note in your response to my daughters post you are suggesting she did not do something. However again the DSP agreed that she had, I do hope you enjoyed the £10 you were awarded to cover the cost of electric that we had agreed on day 1 you could have. You also suggest I was aggressive and that why you would not talk. Quite the opposite, it was you, like any bully when challenged you cant cope and hide behind process that does not exist. As for the reviews it seems strange that its one tenant running a hate campaign as these reviews go back over two years and only recently do you seem to have a glut of 5 star reviews, all very strange. You inability to accept any responsibility or even to apologise when you are clearly in the wrong is staggering but not surprising. The one statement you do make that is correct is your duty of care to your tenants yet in the case of my daughter you failed to do that, you failed to respond to requests, you left them in winter with no heating or hot water for two weeks, you failed to meet the Legal Obligations to find alternate accommodation when over 24 hours has lapsed. Again if you want me to share the evidence with anyone who reads these I'm happy to do so. They are young adults and have rights as you do, they ask nothing more than that you do your job fairly. The trend going back over the 91 review over the past two years suggest you are a repeat offender and you don't deserve anything more that negative reviews. Not sure I would be proud of my reputation if I were you but of course like any bully you can only see life through you rose tinted spectacles are everyone else is wrong and you are right. You know the DSP found that the work you supposedly claimed for had not been done, why not break the mould and apologise try a different path. Its amazing how many good companies thrive on doing what they are paid to do and having good customer services and valuing their customers and how many fail due to their inability to recognise the importance of good governance.... Read more

1st Mar 2019 (5 years ago)

S Abdulkareem

I have been a tenant at one of Neil Sutherland properties of the past 6 months and it is decent. By far the best property I have lived in since I have joined uni 2 years.... Read more

Tenant

20th Feb 2019 (5 years ago)

T Rimmer

I have been a tenant of Neil's since September and a tenant of other letting agents in Brighton since 2016 and this is by far the best experience I have had. Neil Sutherland Estate & Letting Agents are always quick to reply to emails and queries and consistently try their best to solve issues to the tenants satisfaction. Excellent and efficient services and communication. I would recommend Neil to anyone looking to rent in Brighton.... Read more

Tenant

17th Feb 2019 (5 years ago)

C Leccacorvi

I have had an excellent experience with Neil Sutherland, since my family started renting with him nearly 4 years ago. He is professional and friendly, and most importantly he was extremely helpful and reassuring when I found myself in worrying and stressful circumstances last year. Highly recommend.... Read more

Tenant

12th Feb 2019 (5 years ago)

Loza

Rented out a property with this company, amazing in terms of help and care towards the process. Informative, quick to respond and get issues fixed as quickly as possible. the process of getting the house went smoothly and quickly, and all questions - even the silly ones- were answered with the upmost degree of detail and full confirmation of everything to ensure I was happy with all the proceedings and steps.... Read more

Landlord

10th Feb 2019 (5 years ago)

K Dennett

I have rented student properties with Neil Sutherland for the past two years of my degree (so since moving out of halls) and am very pleased by the services offered. They are extremely responsive to emails and quick to respond if faced with any issues. Neil and Charly are kind and friendly individuals who have the best interests of their tenants at heart. They provide excellent services to students and I haven't had any problems in my time renting with them. Neil Sutherland offer a high standard of properties for students and I would definitely recommend them to anyone looking for housing in Brighton.... Read more

Tenant

10th Feb 2019 (5 years ago)

A Lindmaa

Service provided by Neil and Charly was exceptional. They were helpful and considering, making the process quick and easy for a first time renter in Brighton.... Read more

Tenant

8th Feb 2019 (5 years ago)

M Loggia

I am currently renting a property with Neil Sutherland and I have nothing but nice things to say about the service provided by both Neil and Charly. I have been renting with them since August and whenever we have any queries or concerns they are quick to come back to us with appropriate advice and help. It is clear that both Neil and Charly care about all their customers and in particular students, as they have been empathetic with our all of our concerns and it is evident that as parents themselves, they understand how to deal with any issues that are big or small.... Read more

Tenant

8th Feb 2019 (5 years ago)

A McGibbon

A lot of bootlickers on here saying how 'great' these estate agents are (after they begged people to leave good reviews because of all the bad ones haha) but in reality they are a bunch of shysters, avoid. I see they are now claiming below that if you leave a bad review that you aren't a tenant of theirs.. hilarious.... Read more

8th Feb 2019 (5 years ago)

W Downs

Awful company treating their tenants as cash cows.... Read more

Tenant

8th Feb 2019 (5 years ago)

C Thomas

Poor customer service from a lettings agent which cannot fix basic problems in the accommodation they are assigned to manage. Its a no from me, picture evidence has been posted and the owner who is responding clearly ignores this, even ignoring the recommendation from Environmental health. your ego is bigger than the i360 and is just as much of a vanity project. the picture evidence is quite conclusive, more so than your word... Read more

Tenant

8th Feb 2019 (5 years ago)

D CoMMiE)

Refuses to fix anything, has no respect for tenants.... Read more

Tenant

8th Feb 2019 (5 years ago)

M Tremeer

I have been renting with Neil Sutherland for the past year and have found Neil and Charly to be very helpful and friendly. We have always had a quick response about any maintenance issues we have reported and this have been fixed quickly and hassle free. My housemates and I will be renting with Neil Sutherland again next year becuase we have had such a positive experience.... Read more

Tenant

8th Feb 2019 (5 years ago)

J Boyd

Edited to respond to comment. I've experienced your aggressive and childish response to a legitimate complaint. Ripping up paper, trying to take someone's phone off them. You wouldn't have been happy with the state the flat was in, nor waiting 3 months for a fix. Show some maturity and do the job you're supposed to do. Awful service. Poor quality flats.... Read more

8th Feb 2019 (5 years ago)

M stapleton

Unsafe housing and a terrible landlord who refuses to help... Read more

8th Feb 2019 (5 years ago)

D Kennedy

Greedy, money grabbing con artists. Rented a property with them years back, unsurprised to hear they're up to their usual tricks. If you aboslutely have to rent with these cowboys then join ACORN to ensure you don't get ripped off completely.... Read more

Tenant

8th Feb 2019 (5 years ago)

S Wong

Rented with them from last September. There were many problems with our house such as broken pipe, leaking bathroom, moldy wall and broken gas meter from the second month already. However I’m happy to say that Neil and Charly did a great job informing us and replying to our concerns ASAP and getting engineers to check and fix on it the next day. It did take a while to get our gas meter working again but it was quite reassuring since the agency handles our house problem in a professional manner so it left us with a relaxed mindset on the issue :D... Read more

Tenant

8th Feb 2019 (5 years ago)

N Pataki

We are currently renting a student property with Neil and are entirely satisfied with the service the agency provides. As international students renting an apartment for the first time in the UK, we were looking for a trustworthy agency who would take the time to explain legal matters to us in great detail, and they met our expectations. Neil and Charly have always been kind, friendly and helpful, we recommended them to several friends. A minor matter with our bathroom has been promptly fixed within 2 days of reporting the issue. Overall great experience with the Sutherland agency.... Read more

Tenant

7th Feb 2019 (5 years ago)

H Pease

What a great estate agent. Always have the tenants needs at heart and are quickly to resolve any problems that we may have had. Thank you Neil Sutherland.... Read more

Landlord

7th Feb 2019 (5 years ago)

Skye

Such a great and accomdating estate agency; as students we were able to find an agency that fully accommodated to our needs and provided us with a great service - they understood our circumstances and didn’t rush us to make any haste decisions; they were so good that we even decided to continue our contract with them due to their kind hearted nature... Read more

Tenant

7th Feb 2019 (5 years ago)

F pugh

Rented with Neil Sutherland for the last 2 years, great service always very quick to respond back and resolve any issues we’ve had. Cant fault them, would recommend!... Read more

Tenant

7th Feb 2019 (5 years ago)

E Metaireau

Have been living in one of the houses for the better part of 5 months now. Immaculate condition with a tentative service from the Agency. It's a breath of fresh air after tolerating some pretty horrible experiences from other agencies over the last 4 years I've lived here. Would seriously recommend Neil Sutherlands.... Read more

Tenant

7th Feb 2019 (5 years ago)

O Kelly

Neil and Charly have been great to work with. They are always helpful and efficient in dealing with any concerns we have had. We rent an excellent property using their services, and would be happy to rent from them again in the future. Lovely people to deal with!... Read more

Tenant

7th Feb 2019 (5 years ago)

A Jayarajah

Really good estae agents. Run by honest and hard working pepole.... Read more

7th Feb 2019 (5 years ago)

S Adel

We rented our second year student property through Neil Sutherland and after doing viewings and speaking with multiple other agencies for our third year home we decided to stick with Neil again on another property. We cannot fault this agency. This is because of the level of professionalism and personal touches of the service we receive when viewing properties or in office as well as the high quality of the houses we viewed and the one we live in currently. We always get a speedy response and nothing is too much of a hassle to get sorted, we feel like valued customers and will continue with Neil Sutherland until the end of our university experience.... Read more

Tenant

5th Feb 2019 (5 years ago)

S Thibaut

Would not recommend... Read more

5th Feb 2019 (5 years ago)

R Kewn

Brilliant for students, haven't had any problems.... Read more

Tenant

5th Feb 2019 (5 years ago)

S Yusuf

Disgraceful service... Read more

5th Feb 2019 (5 years ago)

C H

Awful display of morality by Neil, forcing tenants to require the use of a union to have their voices heard - and even then refusing to listen. The fact that Neil disputes any issues at the property is a moot point if tenants continue to raise concerns. Who would want to rely on somebody like this, who clearly gives preferential treatment to those who don't raise issues, to ensure that their living conditions are safe and not contaminated with mould or damp? Not me thats for sure.... Read more

Tenant

5th Feb 2019 (5 years ago)

A Lam

Renting with Neil and really pleased with his services. He is really polite and helpful. Really quick responses to emails and maintenance issues. Been rent with others agents around Brighton area before and they are not as good as Neil (Not even close). Personally would recommended to rent with him.... Read more

Tenant

4th Feb 2019 (5 years ago)

M Dawson

UPDATE IN RESPONSE TO OWNERS REPLY: Now telling mid truths that you previously accused others of. The senior environment officer did not conclude there was no damp, in fact he advised works to be carried out! Quote: “New plaster under the window has dried out but the plaster to the corner walls is still showing signs of being damp although patchy. I don’t believe that there is still a problem externally but more likely effervescent salts have contaminated the new plaster from the brickwork. I would suggest that the plaster is wiped to get rid of the surface salts then then painted with a proprietary sealant allowed to dry then painted. This should then be ok but if not then further investigation and remedial work will need to be undertaken.” How you conclude ‘NO MOULD NO DAMP’ from this email is bizarre. And the fact that some works have now been carried out contradict your claim that there was nothing wrong to begin with. Previous review: Awful. Moved into a house with rubbish left over from the last tenants. Fail to address an obviously serious damp issue in the property. Belittles our complaints.... Read more

Tenant

9th Jan 2019 (6 years ago)

P Kennedy

I had seen a very interesting potential property being advertised via Sutherland Estate & Letting Agents, but was subsequently made aware of the appalling conditions in which his properties are maintained. Wet and mouldy walls with no plastering, in 2018! An outrage and a potential tenant lost!... Read more

Tenant

2nd Dec 2018 (6 years ago)

I Wizz

SLUM LANDLORD! Houses covered in mound... disgusting.... Read more

Landlord

2nd Dec 2018 (6 years ago)

N C

Months on undealt with damp issues, forcing unsafe conditions on tenants purely because we're students... Read more

Tenant

29th Nov 2018 (6 years ago)

P Williams

Treats their tenants awfully and thinks it's acceptable to live in slum-like conditions. Probably the worst in the city so would avoid at all costs. There are plenty of other letting agents to choose from who treat their tenants with respect.... Read more

Tenant

29th Nov 2018 (6 years ago)

J Hart-Kirby

I would leave zero if I could. Mistreatment of Tennant's. Forcing them to live in damp mouldy conditions. Disgraceful.... Read more

Tenant

28th Nov 2018 (6 years ago)

M P

Lack of respect for tenants rights to live in a safe and decent environment. Recommend avoiding.... Read more

Tenant

28th Nov 2018 (6 years ago)

Chris

Awful treatment of tenants and attitude to maintenance issues. This agency has a history of belittling tenants and not only providing inhabitable housing but also refusing to fix severe maintenance issues. For example Neil Sutherland recently rented out a house with an entire wall of mouldy and damp plaster in one of the bedrooms and has still not fixed this issue after nearly three months of the tenant notifying Neil Sutherland of this. Not only is this a severe maintenance issue but it can also cause severe health problems for the tenants. I would strongly recommend anyone reading this to NEVER use Neil Sutherland letting agents as they are clearly an immoral, nasty agent who want to exploit student tenants and have no decency or sense of what it means to treat people right.... Read more

Tenant

28th Nov 2018 (6 years ago)

I kween

""""No idea who you are, not one of our tenants,"""""" No, but, one of my friends rented a flat with these people and her and her kids got really sick from the condition of the flat and they refused to do repairs, she said the staff were intimidating and agressive when she tried to raise a complaint.... Read more

Tenant

26th Nov 2018 (6 years ago)

S Dawson

Extremely angered at this agents refusal to deal with obvious damp problems and his arrogant and dismissive attitude towards his tenants The cut and paste responses to these feedbacks once again show disregard for serious concerns. I am a parent of one of your tenants and the state of the property on move in day reduced me to tears! There was broken furniture, a broken down tumble dryer, overgrown and rubbish strewn garden, no toilet seat, broken sink tap, no shower curtain, previous tenants blu tack and sellotape over walls, damaged/stained Lino in kitchen and frayed carpets in addition to serious cracks and the wet plaster that even now is still wet and having family and friends in the building trade I know that this can only mean that it is covering a probable damp problem that hasn’t been addressed!!!! Shame on you!!!!!... Read more

Tenant

26th Nov 2018 (6 years ago)

M O'Neill

Its a shame you call yourself an estate agency. The conditions in which you leave tenants in, is horrendous which is not fit for human habitation. Tenants have complained several times asking for simple and fixable issues to be fixed with no response given, leading to no alternative but to protest against this letting agency. I would strongly recommend you use an alternative letting agency if you're looking for a place to live in the Brighton area.... Read more

Tenant

26th Nov 2018 (6 years ago)

S PRADELS

A disgrace of an agency, absolutely incapable and unhelpful towards students. It doesn't help when needed and let's students live in horrible conditions. Doesn't even deserve 1 star.... Read more

Tenant

26th Nov 2018 (6 years ago)

L Beestone

Do not use this letting agent. He takes student tenants for granted and refuses to sort out his wrongdoings. Terrible and immoral. Grow up and sort out your mouldy walls.... Read more

Tenant

26th Nov 2018 (6 years ago)

L Anderson

Terrible service. Would not recommend.... Read more

26th Nov 2018 (6 years ago)

S Cochrane-Powell

Terrible letting agents, does not support students or anyone with limited income. Leaves people in horrible mouldy conditions without help, advice or dealing with the situation and still demanding extortionate rent. They regard disgusting and concerning conditions as 'decorative issues'.... Read more

Tenant

26th Nov 2018 (6 years ago)

J Abatan

Seemingly does nothing to justify the money being paid... Read more

25th Nov 2018 (6 years ago)

K Mazur

Disgusting treatment of tenants, posing serious risks to their health, 0 stars would be more appropriate.... Read more

Tenant

25th Nov 2018 (6 years ago)

A Dawson

Very poor company. Refusing to address tenants complaints about damp and mouldy conditions........... Read more

Tenant

25th Nov 2018 (6 years ago)

A Woods

would give 0 if i could... Read more

25th Nov 2018 (6 years ago)

M (moroccankid7)

Horrible service, would give 0 stars if i could... Read more

24th Nov 2018 (6 years ago)

A Anouf

Very poor company. Do not recommend.... Read more

24th Nov 2018 (6 years ago)

K Louise

Avoid this letting agent. They refuse to deal with tenant complains. They happily let out property’s with serious mould and damp issues.... Read more

Tenant

24th Nov 2018 (6 years ago)

A Ho

Terrible service. Unresponsive to serious maintenance needs. Happy to take money but not provide a decent service. Sound familiar with Brighton agencies?... Read more

24th Nov 2018 (6 years ago)

I Dom

Horrific estate agent. Don’t care about tenants. Slumlords.... Read more

Tenant

24th Nov 2018 (6 years ago)

G Stone

Neil Sutherland are refusing to fix issues such as extreme damp that could be a health issue and show no intention of cooperating, don’t use This landlord... Read more

Landlord

24th Nov 2018 (6 years ago)

V Gann

Awful, leave repairs for months, treat their tenants with contempt. Stay well away... Read more

Tenant

24th Nov 2018 (6 years ago)

E BM

Terrible response to tenants issues. Complete disrespect, you should be ashamed of yourself... Read more

Tenant

24th Nov 2018 (6 years ago)

A Rake

Neil Sutherland has on multiple occasions failed to meet the bare minimum standards for living for students and other low income residents in Brighton.... Read more

Landlord

24th Nov 2018 (6 years ago)

K Alexander

Leaves tenants in exceedingly damp conditions, refuses to carry out repairs and then blames the tenants. If you're looking for good quality housing and a letting agency that will help you with serious issues in your property AVOID Neil Sutherland.... Read more

Tenant

24th Nov 2018 (6 years ago)

P Callaghan

Very poor agency, subjects tenants to terrible conditions and refuses to communicate or provide solutions.... Read more

Tenant

24th Nov 2018 (6 years ago)

C Stannard

Extremely disappointed with the service received by Neil’s letting agency. Left my friends living in damp unliveable conditions and refuses to do anything to fix these issues.... Read more

24th Nov 2018 (6 years ago)

E Musgrove

Extremely unhappy with the service provided to my friends, dodging necessary repairs and blaming tenants for structural issues. Don't use this estate agents!... Read more

24th Nov 2018 (6 years ago)

D Boyd

Really appalling response to damp in property. Neil should be ashamed. Sort it out. Talk to the tenanta.... Read more

Tenant

24th Nov 2018 (6 years ago)

J Arnold

They leave their houses unfit for human habitation and refuse to do anything about it. Don’t use this agency.... Read more

Tenant

24th Nov 2018 (6 years ago)

I ferguson

Neil has always found great tenants for my flat and happy to answer any questions i have and give advice.... Read more

Landlord

12th Mar 2018 (6 years ago)

B Pearce

Friendly, small, nice houses - can't fault them.... Read more

27th Feb 2018 (6 years ago)

S Evans

Worst estate agents I have been with in the 4 years of living in Brighton. Very unhelpful, very unapproachable and blame the tenants for anything that goes wrong in the house. AVOID AT ALL COSTS... Read more

Tenant

19th Feb 2018 (6 years ago)

J

On the high street, easy to get to, helpful staff inside... Read more

26th Oct 2017 (7 years ago)

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