Neil Sutherland Reviews (97)

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   39%
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   2%
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   1%
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   58%

M Goligher

Was going through my account and noticed I had left a 1 star rating for this business four years ago. To clarify, I have never used this business or even been to brighton Can only assume my account had been compromised and botted to review bomb this business Can only edit my review and not delete so I have changed it to 5 stars.... Read more

8th Sep 2023 (7 mo. ago)

SJ

This is a family run agency and it truly shows in the management and administrative side of the business. When viewing the house I had an excellent and educational encounter with the agent who had arranged my viewing and she was absolutely excellent. Could not fault her presentation of the house and her explanation of the application process. However it was as soon as we were out in touch with the head of the agency Neil Sutherland where things began to go very poorly. We expressed our interest in the house as a group of 2 students and 2 working professionals and this was all okayed prior to my viewing of the property, but when exchanging our details as part of the application process my fellow housemate Sid who was born and brought up in India experienced a different attitude and level of respect from Neil, and the same feeling was shared by the two adults he had listed as his guarantors. None of their application forms require an online submission process with an adobe smart sign feature, they only wanted PDF copies of our separate IDs and they didn’t want us to sign a single thing but they wanted the holding deposit sent to a company bank account before we would even get the chance to examine and sign the rental agreement. Neil’s tone in every single email we all received was one of an impatient person with better things to do then his own job which is to be personable and helpful in getting people to rent out his properties. I have lived in 3 different houses under 3 different agencies in my time as a student in Brighton but I have never once been asked to pay a holding deposit before all required forms were sent out and signed, the communication process from Neil’s side felt wildly unprofessional and and inattentive. Neil also had no problem in being rude to Sid over the phone where he actually hung up on his own client mid sentence because he’s clearly not used to having intelligent tenants. Sid has just graduated and immediately found steady income which allowed him to be approved for another 2 years in the UK on his visa. The process of acquiring the required details from this visa document is very complicated and complex, and although Sid himself hasn’t actually got a physical copy of this document; he explained that with his other agencies that he’s rented with he has been able to provide email conversations and and screen captures of the proof that he has a right to be in this country. That was the time that Neil chose to remind Sid that he’s “got plenty of other interest in the property” furthermore he then used a very patronising tone with Sids family members who are trying to provide their details, using phrases like “you should know what to do” which was all of our final straws. We do not want to be affiliated to this man or any of his companies properties because 3 days worth of email conversations have shown us all that Neil is not interested in helping his potential tenants, only being blunt and rude to them until they eventually follow his Jurassic application process and pay him his money. I wouldn’t recommend this agency to anyone moving here who would like to believe that they can have a landlord who takes care of them. Neil will not take care of you.... Read more

31st Jul 2023 (8 mo. ago)

G South

We didn't end up renting with Sutherland, but Neil was extremely helpful, pleasant and accommodating. We would definitely look for properties with the company in the future.... Read more

6th Jun 2023 (10 mo. ago)

J Spicer

Neil and Charly have both been great during our tenancy so far, emails are responded to super quickly and any issues have been sorted in great time. Very down to earth and kind people, would happily rent from them again!... Read more

5th Jun 2023 (10 mo. ago)

I Malanczuk

Superstar letting agent! I've been renting with Neil Sutherland for a year now and have just renewed my contract with him. Neil Sutherland has been an amazing letting agent, always super quick to answer any queries and arrange maintenance if we run into any trouble. Especially after having bad experiences with other Brighton letting agents in the past, Neil Sutherland is a breath of fresh air!!... Read more

5th Jun 2023 (10 mo. ago)

S Simons

Been renting with Neil for 2 years now, the service and responses from them have always been quick and professional. Any matters that we raised with them are resolved quickly. Both Neil and Charley have been genuinely friendly and attentive to us as tenants of theirs. Highly recommended, the best lettings agent me or my partner have used since moving to Brighton!... Read more

4th Jun 2023 (10 mo. ago)

O Dawy

Worst agency ever! I have rented a flat from them a couple years ago, and the service and everything was horrible. They were always rude and won’t help in anyway possible. At the end of tenancy they tried to take as much of the security deposit. I have rented houses from a lot of letting agencies, and this is ABSOLUTELY THE WORST.... Read more

27th May 2023 (10 mo. ago)

I Craven

Neil is really lovely, super helpful and seems attentive to tenants. He gave me a lift in the Neilmobile between the house viewings I had booked... Read more

15th Apr 2023 (1 year ago)

Anonymous Tenant

Neil Sutherland estate agents have been amazing and always really quick with their help and responses. Good estate agents are not easy to find in Brighton but renting with Neil Sutherland has been a really positive experience... Read more

17th Aug 2022 (1 year ago)

J Nwogbo

This letting agency treats its tenants so badly. They’re honey lipped when you are looking at the place, but once you sign the contract and move in they’ll not fix problems with the house. A group of ACORN members have been exposing them recently. Don’t rent with them, for your own good.... Read more

26th Apr 2022 (1 year ago)

Anonymous Tenant

Both Neil & Charly were amazing and very friendly! Any issues we had with the property were actioned quickly and communication was great. Don’t let the negative reviews sway you we had such a positive experience! Would really recommend if you’re looking a property to rent :)... Read more

9th Mar 2022 (2 years ago)

Anonymous Tenant

Terrible experience with these two. Be prepared to have your emails ignored once you’re moved in and any lie given to keep your entire deposit. I’ve been with many estate agents of varying quality in Brighton and hove, these are the only ones that deliberately tried anything they could to dishonestly keep the deposit. Avoid at all costs.... Read more

18th Feb 2022 (2 years ago)

Naz

Staff here are awful, do not waste your time. I went to view two of Neil Sutherland's properties along with a friend, and we were stuck in the rain waiting for 30 minutes before we decided to leave as the agent did not show up (despite calling to confirm our viewing just two hours before). When phoning the agents and speaking to his female colleague, she did not know where he was. Furthermore, the woman spoke with an aggressive tone when we were asking questions about letting the property prior to going to the viewing. Unprofessional, rude and ill mannered time-wasters!... Read more

15th Feb 2022 (2 years ago)

Nick

Best letting agent in Brighton. Friendly personal service from Neil and Charley... Read more

3rd Sep 2021 (2 years ago)

T Norden

We rented a property from Neil Sutherlands for 2 years and can say they were helpful and responsive throughout! Any issue was more or less sorted out within the same week and Neil is friendly and professional. Would definitely rent with them again!... Read more

14th Aug 2021 (2 years ago)

Performance stats

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