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- Connells - Filton
Connells - Filton
Unit 4 The Shield Retail Centre, Link Road, Bristol, Filton, Bristol, BS34 7BR
Established in 1936, Connells are a network of high street estate agency branches, dedicated to providing a wide range of home moving services. At Filton, our team can help with selling or buying, letting or renting, mortgage services and much more to facilitate every step of your journey. Choose us.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
Connells - Filton Reviews (95)
Have you used this agent?
65%
2%
1%
3%
28%
All (95)
Seller (12)
Buyer (14)
Landlord (6)
Tenant (7)
General (56)
R Woo
Great follow up. This is amazing to have Connells as my sales agent.
Seller
31st Oct 2024 (12 weeks ago)
R James
The entire team at Connells have been very helpful and supportive throughout the process of buying our first home. In particular, we would like to thank Antonio for going above and beyond, attending to any questions or requests we had very quickly and with no hassle!
Thanks guys!????
Buyer
1st Oct 2024 (17 weeks ago)
S Sattar
Very easy to communicate especially Mr Rudrigues a professional estate agent who is very friendly,helpful and honest
25th Sep 2024 (18 weeks ago)
Anonymous Homeseller
Was advised to sell property with a auction site which was a big mistake.
Seller
12th Jun 2024 (7 mo. ago)
M Amoudi
Very professional team.
We had a stress free journey in securing a home from connells.
The protocols they had set up with in their organization is remarkable.
David , greg thanks for your service.
It was a hassle free procedure at connells.
31st May 2024 (7 mo. ago)
M Webley
The entire team at Connells Filton have worked tirelessly from the moment we asked them to advertise & sell our 3 bed house in Lockleaze. We were kept up to date with viewings, potential buyers & offers etc throughout the whole process. Even with personnel changes, the attention to detail was well maintained.
Can highly recommend this particular branch of Connells to anyone looking to sell or buy a property.
Seller
24th May 2024 (8 mo. ago)
M Whitaker
Dave was the guy sorting us out for renting our new property, was sound as a pound and very cooperative.
Tenant
23rd Mar 2024 (10 mo. ago)
R R
No recommended.
8th Mar 2024 (10 mo. ago)
C Cottle
First time buyers here, connells were helpful, Kim was very helpful and got things done for myself and my partner, no complaints and would reccomend to anyone going through the process of buying a property.
Buyer
9th Jan 2024 (1 year ago)
J Gould
Kim has done a great job as my mortgage adviser. Thanks!
9th Dec 2023 (1 year ago)
J Robbins
Very dishonest people, Craig withheld my rental deposit for his office Christmas party. You think you're dealing with a big and reputable company but at branch level they're more shady than anyone else. They also have xenophobic tendencies, and refuse to help foreigners.
Tenant
8th Dec 2023 (1 year ago)
J Dirisu
Thank you Connels for your very efficient let process, I look forward to having a nice time at the new house.
Landlord
30th Nov 2023 (1 year ago)
S Parkinson
I've dealt with Connells in Filton for over 10 years and always had great service. THis time Kim was my mortgage advisor and she has been exceptional throughout; Always keeping my informed of the progress, additional requirements from the lender etc and never any delays.
Absolutely recommend
7th Nov 2023 (1 year ago)
C Sunil
Brilliant service, effective communication and professional way of dealing, from start to finish was no trouble
31st Oct 2023 (1 year ago)
J Mounsamy
David Moller has been outstanding at Connells Estate Agents Filton. He eased our move from London to Bristol and made our life easier throughout the whole experience by replying to emails promptly.
25th Sep 2023 (1 year ago)
L Milton
Excellent service throughout the team, thank you so much for all your help and support and a special thank you to Kim and Jess for sorting everything out you certainly are amazing.
22nd Sep 2023 (1 year ago)
N Mloyi
Excellent service from Tasif and Dave
22nd Sep 2023 (1 year ago)
R N
I had a meeting with a lot of agencies before. This is the best team I have ever met, very efficient and fast work for a mortgage. Especially have to give a lot of appreciation to Kimberly ! Even after we were done with getting the offer, she made sure things go smoothly with everyone included! Can only recommend!
19th Sep 2023 (1 year ago)
T Thushara
one of the hardest places to contact.
13th Sep 2023 (1 year ago)
D harris
My broker Kim was very friendly and helped so much with any questions I had , great service ????
11th Sep 2023 (1 year ago)
H M
Really fantastic service. All dead easy and clearly explained anything I didn't understand. Never felt pressured. Smashed through what we needed and look forward to working with these folks again in the future! Kim was a pleasure to work with (by that I mean she did all the work) and I'm sure our vendors are happy with Kate
1st Sep 2023 (1 year ago)
A Patten
The entire team at Filton could not have been more helpful in getting to market and then selling my property. Particularly Charlie, Jess and the manager, Kate (all of whom I met) listened carefully to my requirements and I am sure their very professional approach was evident to the prospective buyers who came and on whom I am sure it made an excellent impression, making my selling much easier. I have had a first class experience with Connells and would highly recommend them.
Seller
15th Jul 2023 (1 year ago)
E Smith
Not a very professional bunch. I definitely wouldn’t sell my house with these guys after my experience as a buyer trying to view property. Made arrangements to view only to find person hadn’t registered me despite taking details and arranging viewing then on second attempt after an eventual email confirmation no one bothered to turn up to appointment or ring to apologise. Cash buyer lost! I’d be extremely cross if I was the vendor!
Buyer
10th Jul 2023 (1 year ago)
C Gooden
Charlie and the group there operate fantastically! Each playing a great part in helping people from start to finish when it comes to buying or selling your house! Would definitely recommend ??
22nd Jun 2023 (1 year ago)
C Hill
Took a long time to obtain the mortgage offer with a bit of faff at the beginning, however it was obtained by Kim and Phil & I couldn’t thank them enough. Soon to be in my house and I cannot wait!
Buyer
20th Jun 2023 (1 year ago)
M Miles
I found this branch to be unprofessional. I put an offer in on a house and they kept pushing me for more money saying that the other buyer offer they received wasn’t verified. They then booked me for a second viewing and didn’t bother calling me back to say they had sold it to the other buyer. They also forced me to go into the branch to do financial verification when I told them it would be a waste of my time as I could not offer any higher (resulting in me having to take my newborn with me which was just really inconsiderate.
Buyer
19th Jun 2023 (1 year ago)
K Barrington
A massive thank you to Kate and especially Jessie from the Filton branch. It was very stressful getting to the exchange and completion but Jessie kept me updated at all times and was always at the end of the phone with a friendly voice and did everything she could to help. You made buying my first home a pleasure.
Buyer
22nd May 2023 (1 year ago)
V Vien
Just wanted to say Kim has done a fantastic job helping me and my partner to secure a mortgage for our first home together! She was always on it and kept us updated throughout the process! It’s been great dealing with Kim as our mortgage advisor.
5th May 2023 (1 year ago)
D Suhajdova
Jessie was amazing throughout the whole process., she kept us updated every step of the way. I would highly recommend Connells.
2nd May 2023 (1 year ago)
A Henderson
Charlie was absolutely fabulous today. Very knowledgeable and helpful, especially with us moving from a completely different part of the country.
21st Apr 2023 (1 year ago)
A White
I'd like to leave a review of the Connells branch in Filton to say thank you to Hugh, Kate, Jessie, Paul & Geoff for finally helping us secure our first family home. It wasn't the smoothest of processes by far, taking around 7 months & considerable communication/effort on our part despite there being no chain at either end. However we were pleased with our interactions and the way we were treated by the staff there. Hugh made a fantastic effort to get us a decent rate mortgage & for that we are grateful.
Buyer
5th Apr 2023 (1 year ago)
A Thompson
Kim was always very helpful and so lovely to work with, she made us feel at ease from the start and we are so grateful for all her help and guidance. We couldn't ask for a better mortgage advisor. Thank you Kim and the Connels team!
5th Apr 2023 (1 year ago)
J -V
We used Kimberley Law to help us secure our new home and genuinely cannot say a bad thing about her. She was absolutely fantastic from start to finish and both me and my partner are incredibly thankful for her help. I would give 10 stars if I could and even then, it wouldn't be enough. Thank you so much Kim :) You're a superstar.
Buyer
31st Mar 2023 (1 year ago)
P Jones
Great customer service! Fast responses, the team were really helpful. Would definitely recommend for a smooth process!
24th Mar 2023 (1 year ago)
A Biney
We have used Kim Law as our mortgage broker for our new house. Unfortunately we ended up being a slightly complex case due to an existing mortgage, but she took this in her stride and was able to get us the ideal outcome with a fantastic mortgage offer, even in the current financial climate. From the very first day of working with her, she has been an absolute delight and consistently has gone the extra mile for us.
We will certainly be using her services again and I would not hesitate to recommend her to friends and family. Thank you for everything Kim
Buyer
24th Mar 2023 (1 year ago)
A Joseph
The worst letting agent and the worst coustomer service ever.
Landlord
22nd Mar 2023 (1 year ago)
B Tyrrell
I recently had a fantastic experience with Connells Filton. I can not stress enough how helpful and engaging the team are. They have my highest recommendation. Thank you team!!
17th Mar 2023 (1 year ago)
F David
Fantastic team really professional and helpful would definitely recommend ????
16th Mar 2023 (1 year ago)
K Williams
Very pleased with the service never met such a lovely bloke Charlie was a very down to earth bloke 10/10
16th Mar 2023 (1 year ago)
G Brown
Charlie is an amazing member , incredibly helpful and he was very kind when I asked a few question which I’m sure he hears all day long. Hats off to you charlie !
16th Mar 2023 (1 year ago)
C lunness
Great team, really helpful including mortgage services
16th Mar 2023 (1 year ago)
J Dickens
Hugely impressed with Kimberley Law at Connells. Her knowledge about mortgages is second to none and she was always available to answer any queries I had. This was always done in a happy, friendly and professional manner. Would highly recommend!
3rd Mar 2023 (1 year ago)
M Trantham
Miss (soon to be Mrs) Kimberly Law has been absolutely fantastic to both Jack and I recently. We are first time buyers of our new home, and she has been absolutely amazing to work with! Shea honest, open and really speedy on getting to the bottom of things. I highly recommend such a hard and dedicated women who knows what she is doing and will always aim for the best price possible. Thank you again for your hard work on helping Jack and I been successful on finding our new home.
Jack and & Megan
Buyer
2nd Mar 2023 (1 year ago)
Funky
Very pleased with the service and support received from staff. I would highly recommend them
21st Feb 2023 (1 year ago)
K Reed
We’ve just gone through Connels to complete our mortgage and the service was perfect!
We worked with Kim and she was super helpful. She kept us updated throughout the entire process, explained everything thoroughly and was always just a phone call away if we had any questions. Kim gave us all of the information we needed without overwhelming us or sugar coating anything.
I will be recommending Kimberly to anyone looking to get a mortgage, she was by far the best adviser that we spoke to!
- Massive thanks for all of the help.
18th Feb 2023 (1 year ago)
M Hammersen
Friendly and professional team, loved the experience.
12th Jan 2023 (2 years ago)
K S
??The level of service we received is very concerning! Communication very poor, wouldn’t recommend anyone using this branch.
AVOID!????
21st Sep 2022 (2 years ago)
JMJB
Avoid like the plague!
Honestly not worth the hassle of chasing them to do a job that they are paid for!
Amateurs. Use at your own risk.
You have been warned.
21st Sep 2022 (2 years ago)
B Last
AVOID! Under no circumstances use Connells Filton to move.
• The Residential Consultancy, an independent home survey company commented that Connells as a company have a good reputation, just not the Filton branch – reportedly being very disorganised.
• The Solicitors recommended by Connells – Talbots Law, a Solicitors in North Yorkshire, miss spelt the word “Flat”. This is highly concerning given their fee of £2200.
• Payment of £425 made 28/02/22 and confirmation requested. After hassling Talbots, confirmation received 07/03/22 – over a week later.
• 26/02/22 called the Filton Branch requesting an update (due to all emails being completely ignored). When I called, I was told that someone would call me back “…in a few minutes…”. One hour later, nothing. When I called a second time, I was told that you would get back to me in “…approximately 25 minutes”. After I called a third time, I was told you would be “…about another half hour, perhaps less”. This call never materialised.
• I emailed to request a viewing of the property I am buying on 26/04/22: “Hi Geoff, Thank you for your reply. Would it be possible to book another viewing on Saturday with Hugh? Kind regards....” As is typical with Connells, this was ignored – I received no calls or emails back, and still have not.
• To give context to the utter incompetence and lack of communication I have received from Connells Filton branch I submitted my offer in writing 27/01/22. The move took 6.5 months. That was with no chain whatsoever, first time buyer, and no issues with surveys.
• At one stage in the process, I was visiting the branch in person, every week. This was entirely because emails and calls were either unanswered, or answered with a two week response time.
• Communication from Geoff (ironically the Branch Manager) was so poor that I arranged to view my property a third time. I didn’t want to view the property, or check anything – I just wanted to speak to someone at Connells – surely this lack of communication isn’t normal?
• The seller of the property pulled out listing “…my estate agents…” as the reason. The seller commented how he tried to call the branch: “…over forty times this morning” with no response.
• Connells broke an agreement in writing – that my property would be cleared on sale. This didn’t happen.
In summary, my move with Connells, which had no onward chain, where all requested documents were sent the same day by myself, took over 6.5 months.
Buyer
11th Sep 2022 (2 years ago)
A Abdolrahimi
I went there twice. And they just get my number, no follow-up and thay did not even try to contact me
16th Aug 2022 (2 years ago)
J Taylor
Lovely to deal with lex and the team in the Filton branch. Always helpful and ready
11th May 2022 (2 years ago)
J W
Great agents to deal with! The best smily face and greeting I have met so far!
6th May 2022 (2 years ago)
C J
Really great experience here. Went to a few estate agents where they came across as "not bothered". This estate agents was really helpful. Gave me all the info I needed along with some support when I needed it. Thanks again guys.
20th Apr 2022 (2 years ago)
M Beale
Absolute pleasure to deal with. Very friendly and informative - had a lot to talk about the local area and understood their clients well. Bent over backwards to help out
20th Apr 2022 (2 years ago)
Mary
I have been absolutely thrilled with the service that we have had from Lexi and Craig in Lettings team. They worked so hard to find us a tenant and they had him move in within two weeks after they first visited the property. Fantastic service and I can not recommend them enough. I would definitely use Connells again. Thank you so much for all your hard work and keeping us informed every step of the process.
Landlord
5th Apr 2022 (2 years ago)
M maklad
Very efficient service from first call till getting the keys
Easily approachable and professional team specially Craig and Lexie
Thanks very much
25th Mar 2022 (2 years ago)
T Jefferies
I used this branch of Connells to let a flat and would never use them again and further more wouldn’t recommend anyone looking to find a place to rent to use them.My lovely tenants tried for over a week to call them to get their deposit refunded and no one ever answered the phone I also tried with out any success.I had to ring a branch of Connells in Kent to get help .Poor service and not much help after a complaint through Resolver to their head office.AVOID -1/10 We’ll today the 11th February 2022 some 3 months after my tenants vacated my property they still haven’t got their deposit back ,I am absolutely discussed with CONNELLS ESTATE AGENTS AND IN PARTICULAR THE FILTON BRISTOL BRANCH WHO ARE THE OUTFIT THAT WERE RESPONSIBLE FOR THE CONTRACT AND LETTING OF MY FLAT .I phoned and spoke with the manger a mr Jeff Burrows but he said he couldn’t help even though he’s the manager (that should tell you everything you need to know about this dreadful outfit of so called letting agents.Three months ago I was in contact with the head office and dealt with Manager Emma Bricusse,manger Joanne Wong,and the regional manger MARK BURGESS .Who assured me the matter of the deposit would be sorted,well three months later and I am still being contacted by dissatisfied tenants because this bunch of cowboys haven’t returned their deposit.Bering that it mind my advice based on my personal experience is tenants and landlords AVOID AVOID AVOID THIS TERRIBLE COMPANY.THEY ARE IN MY OPINION RANK AMATEURS.
Landlord
11th Feb 2022 (2 years ago)
C C
Staff were very helpful and friendly would highly recommend
6th Jul 2021 (3 years ago)
A Minhas
Very professional and welcoming, viewed the property with ease and didnt have any quarms
6th Jul 2021 (3 years ago)
T Lingard
The team are always really helpful and very efficient
6th Jul 2021 (3 years ago)
C Krishek
Our estate agent Thandi was excellent. She took initiative, was very helpful, knowledgeable and enthusiastic. Very refreshing after dealing with many estate agents that barely care about your existence. I would highly recommend her to anyone.
21st Mar 2021 (3 years ago)
J Innes
Oh my goodness. We had Cornell’s come to value our property in 2019 and they have not stopped calling since. I’ve asked for my details to be removed twice, have blocked but they still keep calling. We moved over a year ago and these dipsticks just won’t take no for an answer.
Seller
15th Mar 2021 (3 years ago)
Anonymous Homeseller
Although our property sold within two days, we lost a house we were trying to purchase due to poor communication between the two different estate agents where Connells didn’t answer their phone or email
Seller
9th Dec 2020 (4 years ago)
J Rovnick
My wife and I are absolutely delighted with the exemplary level of professional, friendly and helpful service from the new manager and her team at Connells . We are senior citizens with many years experience dealing with a range of estate agents and have no hesitation in highly recommending this team to you.
16th Mar 2020 (4 years ago)
S Clark
Great service from the Filton team ????
23rd Feb 2020 (4 years ago)
F Matthews
Great service from a friendly team. Prompt and informative visit, always kept us up to date on what was happening. Would recommend ????
19th Feb 2020 (4 years ago)
D Bull
Rang several time. Never answered the phone.
13th Nov 2019 (5 years ago)
P hudd
Posting on behalf of Tim Emery, Jean Curtis has been very helpful and extremely good customer service, throughout the sale of my property i have been constantly kept up to date with everything, would highly recommend Connels Filton
Seller
25th Oct 2019 (5 years ago)
T Robinson
Supposed to be open till 6.30 on mondays, but all shut up by 5.30 again! ......not good for those of us who rely on the times published on the website being reliable and correct
23rd Sep 2019 (5 years ago)
D Silenko
If I will be able I will give them 0 stars.
Not really helpful, 0 contact, 0 information about my sell... NEVER AGAIN!!!!
Seller
11th Sep 2019 (5 years ago)
T Habit
Absolutely terrible experience, by far the worst customer service I have ever come across in any sector. It is a wonder this business is still able to function as a lettings agency.
The property we let through Connells is in a wonderful location and the landlord has kept the property to a nice standard, but unfortunately Connells is doing the landlord and the property a disservice with their poor communication, zero sense of urgency, and simple lack of any customer facing skill set.
A leaky tap was reported at the property in Janueary prior to us even moving into the property. It is now March and the problem is still not resolved. Also, a faulty fire alarm/carbon monoxide detector was reported a month ago and I was ensured this would be dealt with as a matter of urgency since it jeopardizes our safety and puts us at risk. Not to mention I’m sure this would compromise the properties insurance, but here we are a month down the road and nothing, not even a follow up.
Many other matters were meant to be dealt with that I won’t mention in detail as they don’t particularly bother me, but these were maintenance issues that were meant to be fixed or resolved prior to us moving in and nothing has been completed. Lawn Care, Cleaning, etc... again a major disservice to the landlord and an inconvenience to us the tenants. Please note, I have missed work on multiple occasions to be at the property while various these works or quotes were meant to take place and no one showed up. Actually one time a contractor did show up but the brief she received was not complete and the scope of what was to be done was outside of her companies capacity... so a waste of not only her time, but of ours as well.
Still don’t have a full second set of keys as was requested... so unfortunately only one of us has the privilege of entering through the back door of the property. I guess that is better than the first two weeks where we had to survive with just one set though.
Connells truly needs to take a lesson in customer service. I personally will never do business with them again, and will be sure t steer others away from making the same mistake we did in letting a property through them.
Seems from the reviews that they might put in a little more effort when it comes to property sales, but personally I’m not going to risk it.
Counting down the days until this tenancy agreement is over!
Tenant
5th Mar 2019 (5 years ago)
R Hood
Poor customer service - been in the process of moving to a new rental property and the letting agent has been dire in terms of making sure we are happy and giving us the correct info.
Telling us that they won’t be there to pick up keys for the house after hiring a van and we were half way across the country was ridiculous, even after agreeing the time and day earlier that week. They reluctantly agreed to sacrifice their short Saturday to stay late for us... 1 star performance.
Having random contractors ringing up about work needed done to the house with out any contact from Connells - we thought it was a scam but nope it was just Connells not informing us. I complained and get a right cheeky email back as well - I had to challenge there processes and questioned there contract obligations before getting the info I needed...1 star performance.
Elise MacDonald who has left a 5 star review for Connells who also works for Connells she showed us the house. Conflict of interest right there very shady... 1 star
Tenant
12th Feb 2019 (5 years ago)
M Oram
Awful experience using the mortgage advisor service offered here which is "Free" but they neglect to tell you that you need to pay a £500 fee to access the service for life or you don't get your Mortage...
Avoid this estate agents.
23rd Jan 2019 (6 years ago)
J Bav
Keep posting rubbish through my door.
14th Oct 2018 (6 years ago)
S Fisher
From start to finish I must say these guys were fantastic. We were very impressed with their marketing and online coverage, our house looked amazing on Rightmove & Zoopla. Communications throughout were smooth. Thanks again Connells. S & H Fisher.
Seller
3rd Sep 2018 (6 years ago)
S Naseer
I Would highly recommend that people needing tenants and management services use connells. The staff member we dealt with was hard working and highly efficient. Made the process completely stress free.
Landlord
29th Mar 2018 (6 years ago)
A Jones
Booked an appraisal with Connells and they didn't even turn up. No contact whatsoever. Time wasters.
Seller
20th Jan 2018 (7 years ago)
C Wenham
Ridiculously drawn out process which gave me no guarantee whatsoever. We chased Connells on our rented property which we put a £300 holding fee for on the day of viewing. We got everything they needed ASAP and they showed us no respect and total disregard despite the fact we were paying them so much money. We didn't get the contract until 5pm on a Friday when moving in on the Sunday. Up until that point they would not give a definite answer of what was going on and no guarantee that we would be moving in on the agreed date. We chased up daily for a month which did not speed the process up at all. Would not recommend whatsoever.
Tenant
2nd Dec 2017 (7 years ago)
C Evans
Really professional and helpful service.
18th Oct 2017 (7 years ago)
J Shapland
Brilliant estate agent! Nearly as good as Cj hole southville (the previous agents I used). James Frost in the team was especially helpful
18th Oct 2017 (7 years ago)
J King
Great service all round and very friendly and helpful staff in the branch,
16th Oct 2017 (7 years ago)
L Ecchho
Bad service.
They only care about you, when they whant money from you. When you whant something from them they dont care anymore!
I am very unhappy with Connells!
15th Oct 2017 (7 years ago)
M Graham
The most shallow estate agents I have ever dealt with (Apart from one or two of the employees). False promise after false promise. County Court will now become involved with my issue and if this fails, I am so infuriated with the service, I will be going private.
Good luck
You will need it
28th Sep 2017 (7 years ago)
L Costello
PART 2 OF MY COMPLAINT - NEVER USE CONNELLS
"Upon arriving at the property on Saturday 3rd of December we noticed multiple issues; there was clear evidence that someone had tried to force entry to the front of the property with a crowbar, damaging the front door and ripping the letterbox off. We found that none of the windows were locked (especially concerning is the French windows on the first floor as there is a wall that can easily be scaled to gain access). We were not provided with keys for the windows and French doors, meaning that the property doesn't feel safe. It is now the 30th of December and we have still not received any keys. Additionally we discovered that the back door had previously been broken into and replaced with a very thin panel of wood; broken glass and sawdust had been left in the kitchen/garden from when repairs were conducted.
On the 6th of December we received email correspondence from Shreen stating that we were allowed to move into the property despite electrical work not being conducted. When the electrician came on the 9th he had not been properly informed of the work he needed to do and had not been provided relevant job numbers. Subsequently he was only allowed to change the circuit board and connect the washing machine (which we had been unable to use). When I spoke to the electrician on the 16th he confirmed that he had told Connells about the additional electrical works that needed to be done, but that he had not been contacted since with a job number and so could not come to finish the work. Transformers needed to be fitted so that the only shower room in the property can be used safely; and since this has still not been done we are currently having to shower with a torch propped against the wall.
An inventory was conducted on the 12th of December, a week after we moved in. We were informed by the third party conducting the inventory that this is highly unusual and that he would have to be as impartial as possible with the damage to the property. He insinuated that some of the marks on the property could not be commented on because we had been living there a few days; it is completely unacceptable to allow us move into a damaged and filthy property, only to then try and make us potentially liable for this because Connells has failed to organise an inventory in better time.
We have since been asked to sign multiple new tenancy agreements, all of which we have refused to sign because they are dated the 3rd of December – when we paid the fees. None of us were willing to sign the tenancy as the essential electrical works were not conducted until the 9th (most of it still hasn’t been after a month of living here). Shreen has informed me that we were liable from the date we paid the fees and so they will not be giving us a grace-period regarding rent.
We feel that the correspondence between us and Connells has been inadequately slow and minimal. When these maintenance issues were brought up at the very start of the tenancy, we were told that they couldn’t be handled at the same time as the electrical works – this is highly incompetent as many of the security issues raised were just as, if not more, important than the electrical work. We have paid a lot of money in agency fees, and we feel that a better level of service is required. It is your responsibility to make sure that the properties you let are safe for prospective tenants and we do not feel that this has been met in our situation. Whenever we raise the issue of not feeling safe in the property as many of the windows are not locked and the French doors are easily accessible, our requests are only answered with emails asking us to sign up to contents insurance with Connells, as opposed to actual solutions to the issues we are having. I feel it is important to address just how much disruption and stress Connells have caused us; although these issues may only affect the staff during office hours, I can assure you that this has been something that has impacted all of us continuously since we moved into Beatrix Place.
Regards"
Tenant
29th Aug 2017 (7 years ago)
L Costello
I would highly recommend NEVER USING CONNELLS ESTATE AGENTS EVER IN YOUR LIFE!!! Seriously unless you plan on getting absolute shafted throughout your whole tenancy, do not even consider dealing with these low life scum. The branch in Filton moved us into an unfinished property, doing the bare minimum they could to make it actually safe for us to live in. They refused to let us move in for the first 5 days because the electrics were unsafe and then STILL TRIED TO CHARGE US RENT. We had multiple people turning up to the property, accusing us of squatting because connells had apparently done some dodgy side deal and poached it from the market - even the landlord was apparently unaware we were living in the property at the start (SHADY AF). Despite reporting multiple issues with the property throughout the start of the tenancy, no action was taken and after 4 months into a 12 month contract, despite raising multiple complaints, we were handed an eviction notice saying the landlord was selling the house based on some dodgy get out clause. We later found out that the property had been FOR SALE since before we had moved in, so connells had basically failed to disclose that VITAL PEICE OF INFORMATION to us. So basically connells go laughing to the bank with their agency fees. Special shouts to Shreen Simmonds & Jessica Zammit-Haber for making our lives a living hell.
BELOW IS MY COMPLAINT LETTER
To Whom It May Concern,
We are writing to complain about the manner in which our tenancy has been managed. We initially signed a contract dated the 30th November 2016 soon after paying the holding deposit, and received correspondence that we were not allowed to move into the property because an electrical fault had been detected that meant the property was not safe to live in (please see attached correspondence). The move was pushed back to the 1st and then further delayed until the 3rd of December when we came into the office to pay the fees in full. This caused massive disruption to our lives; everyone had booked time off work to move, transport had been organised to move our belongings, and our previous tenancies were due to run out on the 8th which caused us a great amount of stress. The property had been taken on by Connells in plenty of time for these checks to have been conducted before we were told we could move in.
We were then told that we could only move our belongings into the property as it was not electrically safe, and we all signed to confirm that we agreed to this on the 3rd of December after paying the remaining fees in full. Shreen Simmonds informed us that the electrical work would be conducted early the following week; however an electrician did not visit the property until the 9th of December. We were only handed a single set of keys between 4 tenants, after just signing a contract stating we were not allowed to make copies of any of the keys ourselves, as this is managed by Connells. We were instructed by Shreen a few days later that we would have to cut the keys ourselves. Additionally we were not provided with any information packs about the property i.e. containing certificates for gas safety, Energy performance certificate, 5 year annual electrical certificate, Gas test, boiler and cooker test cert., Smoke alarm certificate annual test, manuals for thermostat etc.
PART 1/2
Tenant
29th Aug 2017 (7 years ago)
M lain
When purchasing my house this branch made the whole process far more stressful than needs be. Only went through with it because of the property. Mortgage broker exceptionally bad. Didn't listen and confused simple requests. Would not recommend.
Buyer
12th Aug 2017 (7 years ago)
T Mullen
"Excellent. We really appreciated the high level of professionalism throughout, especially in light of some of the other estate agents we had to meet in the area who were certainly nowhere near as professional. I would go so far as to say that our dealings with Giuseppe & Kenny at Connells Filton were in a different league to any of the others we encountered and would certainly use them again & would not hesitate to recommend their service to others."
26th Jan 2017 (7 years ago)
P Patel
VERY HAPPY WITH SERVICE PROVIDED BY SHREEN.PLEASE GO TO CONNELLS FOR ALL YOUR PROPERTY SOLUTIONS.
8th Nov 2016 (8 years ago)
S Murray
Connels in Filton sold my house on Southmead road. Not only did they do everything they promised, but through their recommended open day they got the best deal and beyond my expectations.
Kenny in particular was always prompt and polite and with Patty and the team I'd definitely recommend them.
Seller
18th Oct 2016 (8 years ago)
T Simion
Very professionally services. Very open to help us, and to make the thinks very smooth for us, as buyers. Also very helpful when we requested a second view for the same house. Definitely recommended!
Buyer
22nd Mar 2016 (8 years ago)
M Savage
I used Connells Filton to sell my house, not only was it sold on the open day but they achieved way over my expectations! The whole team was extremely helpful. The branch manager referred me onto their in house mortgage advisor who helped me find a great rate and made the whole process easy and stress free! I would recommend this office to everyone!
Seller
22nd Mar 2016 (8 years ago)
M Hill
This branch is possibly the worst i have come across, they ring us up chasing a market lead, which they let us down when getting a probate valuation for my father-in-laws estate with a view to sell. 5 months later
my mother-in-law died, so after being chased by them, we made an appointment for a viewing & this time no phone call or text or anything just didn't turn up! 100 mile round trip for nothing!!( this was their Manager we were meeting Patty) They not worth wasting your time with, live is just to short!!
15th Mar 2016 (8 years ago)
F Davies
Their mortgage services lack any kind of commitment or attention to detail on behalf of the agent. They bully and lie to you when buying a property through them and when you ask them for a valuation they don't even send you details afterwards. They are complete con artists - if only you could award no stars.
Buyer
14th Mar 2016 (8 years ago)
T burrows
I have had countless problems with the letting team. They don't listen or return calls and still almost 7 months into the let we have had no update reference the inspection of our property despite countless requests. The manager spoke to me like a gang member on the phone and told me to 'do what I like' when I told him I would report him. Total shambles now on our 8th appointed person, seems like everyone moves on, gets bored or sacked and then you get another incompetent unqualified or simply 'not bothered' person dealing with your propert. DO NOT TRUST THIS BRANCH.
Landlord
9th Feb 2016 (8 years ago)
Michal
Suzy Hay sorted out the mortgage for me and I have to say that I am really pleased. She found me a better deal than anybody else and did it all very quickly - I had to provide her with some extra paperwork which I did and she kept me posted throughout the entire process. I will definitely use her again in the future.
8th Feb 2016 (8 years ago)
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