A Borovikov
We have a sale and purchase that were virtually on the edge of falling through. Emma has come in as the new manager, taken these on and has turned the situation around in 24 hours.
Emma is an exceptional agent. She is extremely professional, experienced, really quick to respond and take action. We would highly recommend using her. Hetti goes above and beyond and has been fantastic at keeping us updated.
It's been a difficult period but we now once again feel excited at the prospect of our sale and purchase going through and feel in very capable hands. Thank you... Read more
Seller
10th Jun 2024 (7 mo. ago)
S Powell
Jack of Connells Trowbridge was very helpful, polite and couldn't do enough for me including helping me to fill in forms on line thanks very much... Read more
A Bullard-James
Great service in letting out our property in Trowbridge. Special mention to Jack for his great help and effort in getting it let in such a short time frame!... Read more
Landlord
9th Jun 2024 (7 mo. ago)
E Markey
Excellent service, they walked me through every step of the way. Amazing service, Jack kept me up to date with the progress and was always happy to answer my questions. Highly recommended.... Read more
Really helpful, they explained the process as I went through.
Always on hand to answer questions.
First Class Service.... Read more
Tenant
5th Jun 2024 (8 mo. ago)
M Farmer
We have recently used connells and dealt with Jack Flower. From the viewing to moving in, it was a fast and super easy process. Hassle free and super fast everything was smooth. We were also presented with a beautiful bunch of flowers, a bottle of bubbly, chocolate and a card also from Jack and our landlords. They were a pleasure to deal with. Thankyou Jack for making it easy to finally find and move into our family home.... Read more
Tenant
2nd Jun 2024 (8 mo. ago)
J woodward
Rosin and Hettie were very professional and helpful and made our purchase as easy as possible.... Read more
Buyer
23rd Mar 2024 (10 mo. ago)
B higgins
Connells were excellent throughout the duration of my property sale. Always quick to assist and responded to mine and buyer queries quickly. Would certainly recommend for any property sales. Special shout out to Hetti & Sarah (trow) & Denni (Chippenham). If you are assigned any of these three, you are in good hands :)... Read more
Seller
9th Mar 2024 (10 mo. ago)
K Turner
Poor communication skills. No feed back frome some viewings. Everyone I dealt with have since left! Speaks for itself.... Read more
21st Oct 2023 (1 year ago)
E Wade
We are currently in the process of purchasing a house through Connells. Ryan has been our point of contact throughout the process and has been exemplary throughout. This is our first home and he has guided us through the process, answered our many questions patiently and promptly, and has made this as smooth as possible for us. I am very grateful for his time and manner.... Read more
Buyer
10th May 2023 (1 year ago)
E Moon
Always professional and Libby is always very helpful!... Read more
6th May 2023 (1 year ago)
S S
Ryan was very knowledgeable about the property and professional. A good experience!... Read more
2nd May 2023 (1 year ago)
E Cooper
Libby has been very helpful and provided an excellent service to us as landlords.... Read more
Landlord
28th Apr 2023 (1 year ago)
T Clark
Connells had our property for four days and got the job done. Couldn’t recommend them higher. Fully professional and easy to work with. Massive thanks to Jake,Ryan and Nathan... Read more
Seller
21st Apr 2023 (1 year ago)
Staff were always polite and helpful with any enquiries. We were kept up to date with viewing details and they checked the property as it was vacant. Most importantly they sold the property just as the property boom stagnated and still at a higher price than other valuations.... Read more
Seller
25th Mar 2023 (1 year ago)
R Mehsen
With what can only be one of the most complicated house purchases of all time, Ryan at Connells has been outstanding. Regular updates and excellent customer service. I would very much recommend the services of Connells and would return to them without a second thought.... Read more
Buyer
28th Feb 2023 (1 year ago)
T rawlings
Ryan was helpful and good with communication and keeping us up to date with things. Overall good experience.... Read more
3rd Jan 2023 (2 years ago)
Following the loss of my first buyer through no fault of the agents, I got a bit cross at the speed with which they set about remarketing. However, they listenedand picked up the pace. Nathan was a pleasure to work with.... Read more
Seller
2nd Jan 2023 (2 years ago)
C Boyer
Amazing service by Ryan Green, he went above and beyond to help me purchase my dream house and I’m absolutely thrilled, thank you!... Read more
Buyer
15th Oct 2022 (2 years ago)
L Robinson
We have been looking as first time buyers and Jake has been brilliant when showing properties. He was very knowledgeable about the local area and provided amazing customer service!!... Read more
14th Oct 2022 (2 years ago)
M Dodd
Jake and his team did amazingly to help my buy my first home! It was a long process but we finally got there in the end ! Thank you so much!... Read more
Buyer
14th Oct 2022 (2 years ago)
K Wyatt
I received a great welcome and a lot of help from the Trowbridge branch of Connells while I have been looking for a home. They have put themselves out to help me, sent me properties and fitted me in to viewings at short notice. Thank you again. Other branches have also been helpful but I had to let everybody know about the help I have received.... Read more
3rd Oct 2022 (2 years ago)
H Boddy
Connells have been absolutely brilliant with the whole house hunting process. Me and my partner were first time buyers and Ben King, the mortgage advisor, has gone above and beyond to help us make the process as smooth as possible and help us make the right decisions each step of the way. He has been professional and knowledgeable making the process very quick and efficient. We would also like to thank Nathan for having great knowledge about the property’s he’s shown us. Overall would highly recommend the great team at Connells in Trowbridge.... Read more
Buyer
27th May 2022 (2 years ago)
J Hoggins
Absolutely fantastic service from Nathan & Jake at Connells, outstanding communication throughout the selling process, friendly and professional service. Couldn't recommend Connells and the team enough!... Read more
Seller
20th May 2022 (2 years ago)
M Ward
Absolutely excellent service from Ryan.... Read more
17th May 2022 (2 years ago)
A Gay
This review is specifically in regard to Ben King and his service. Ben was outstand as our Mortgage Advisor. He spent a lot of time with us making sure we found the right products and that we fully understood every step of the process we were involved in. He was fast to reply to emails and always returned calls. Nothing was too much trouble for Ben even to the point where he would work after hours to make sure we could see him in person. If everyone in the house moving game was like Ben it would not be such a stressful and painful process. Ben is and was shining light in an otherwise dark, depressing, anxiety riddled experience. Cheers Ben you are a legend mate ????????... Read more
16th May 2022 (2 years ago)
R Lyon
So far so good!
Nathan showed us around the property we are buying. Firstly online, a new experience for him, and then twice in person. All the time he was knowledgeable, punctual and a wealth of information. Really good communication and a pleasure to deal with.
Ben sorted out mortgage and other products for us. He has great knowledge of all the products out there and found us something that met our requirements. For me to try and do that myself would have been a huge task and I doubt I would have found anything so suitable. So well worth the cost of using him to do all of this.
Hopefully the smooth process we have found to date will continue and huge thanks to them both so far.... Read more
Buyer
14th May 2022 (2 years ago)
P Gonzalez

MIXED FEELINGS
The easy part is to overpromise. Connells in Trowbridge may be good at bringing in customers, keeping them is another matter. My experience is based on letting a property through Connells' Full Managed Service. The main issue here is that as soon as you sign a contract, you are dealing with numerous offices in various parts of the country. The office in Trowbridge is friendly and professional, but then, you are left to deal with back-office business units that operate semi-autonomously: Accounts, Maintenance, Renewals, you name it. With a large staff turnover, you can imagine the complications this may cause. The impression given is that if it does not generate an income to Connells, it gets to the bottom of the pile. This is very inconvenient for the tenant and ultimately the landlord, as issues are not reported, not followed-up or delaying tactics are implemented (slow response time, 2nd and 3rd level questions after weeks of comms). Also, plenty of emails are being sent offering additional chargeable services followed-up by chasing emails urging you to take the service. Ultimately, you have to remain on top of the situation, making sure the agreements made are honoured, the inevitability of having to deal directly with the tenant, following-up payments (occasionally a month's rent is not paid, but you have to raise this). Deductions are made without consultation (they will refer to the T&C's you signed). It leaves a bitter sweet taste as to the entire experience.... Read more
Landlord
5th May 2022 (2 years ago)
A Holland
If I could go with no stars, I would. The worst letting agents I've ever dealt with. They broke into my home illegally and left me with lasting, overwhelming anxiety. They were completely unhelpful during the full duration of my tenancy, which further contributed to the anxiety disorder. From customer facing staff to the top managers, they do not care about the tenant and will whatever they can to extract money from you.... Read more
Tenant
14th Mar 2022 (2 years ago)
A Redman
I have recently managed the sale and purchase of my mother's home. We chose to buy and list with Connells in Trowbridge. The move was not without it's challenges but at all times Connells were professional and easily contactable. Toward the end of the process we were looked after by Charlotte who gave a really great, personal and reliable service. She was approachable and kind and really worked above and beyond to keep in contact with me and help me resolve some of the problems we faced. She's a total assett!... Read more
Seller
3rd Oct 2021 (3 years ago)
E Mayemba
I was not sure I wanted to let my home. My husband is working away for the year and I have been spending my time between my London home and Trowbridge. I called Connells as we have a relationship with the Financial advisor after our home through them. The professionalism we experienced during previous encounters in addition to the warmth we received in the office put my mind at ease. Sam in the Lettings section made an appointment and came round. He reassured me that he would look after my home and find the best tenants for us. He supported me every step of the way and was available. If I called when he was otherwise engaged he always called back. I felt that this was a successful team.Sam organised the contents and building insurance too. My home is successfully rented out. If you want a professional company try Connells.... Read more
Landlord
17th Sep 2021 (3 years ago)
S Louise
Connells wasn’t regarded as a good agent in Trowbridge.
People told me to check out the reviews, they weren’t good. They also said, to be wary of over valuations and fixed fees.
Wow! What can I say!
Upon meeting the manager Isaac, the stories were proved wrong. He has turned the agency around 1000000 times better.
It was like dealing with a high end agency. Isaac made it his business, to put together a deal on fees, that was competitive, and went above and beyond marketing.
Isaac is the Crown Jewel, of Trowbridge estate agents. You won’t find a better one than him!!!
The only person I would want selling, or letting for me.
Whoever is lucky enough, to instruct Isaac, will be assured of the hardest working agent you could get. He works day and night for his clients ????... Read more
2nd Sep 2021 (3 years ago)
D Clarke
I've had the pleasure of dealing with Issac at Connells over an extended period.
I found him to be professional, very knowledgeable and well-informed without being overly pushy or brash.
I felt that the "extra mile" was never too much trouble.
His marketing strategies were perfectly tailored and considered.
I'd have no hesitation at all in recommending Connells for conveyancing work in the area.... Read more
7th Jun 2021 (3 years ago)
G Ozanne
Connells in Trowbridge have been absolutely brilliant not only in finding a tenant but the support I’ve had from Sam to get my property ready to rent has been above and beyond. He’s recommended and been in contact with all the tradesmen I’ve required and has been contactable throughout the whole process. Incredible service which I would’ve been lost without, thank you!... Read more
Landlord
27th Apr 2021 (3 years ago)
paullilley33
What an absolutely brilliant experience with Connels Trowbridge. Hannah has been amazing from the start as well as Charlotte and Isaac with the viewing and communication. They have just sold my house before it was on the market and got the full asking price as well. Cannot praise them enough. Thank You.... Read more
Seller
14th Apr 2021 (3 years ago)
A Beach
My wife and I were first time buyers and Issac from Connells couldn’t have been more professional and kind. He explained everything really clearly and got back to us very quickly about everything, working beyond when the office closed to make sure our offer was accepted. Would certainly recommend!... Read more
Buyer
1st Apr 2021 (3 years ago)
A HOLLAND
The team at Connells Trowbridge did a fantastic job of selling our beautiful home. From the first phone call to the quick sale, they showed extreme professionalism and dedication to achieve our dream goal. Isaac was very persistent in setting our asking price £35k above another local estate agents valuation as he was confident in achieving the price. The attentive detail which he goes about his job is a credit to his profession, which rubs off on his colleagues. Our house sold at full asking price in less than a week of going live. My husband and I can't speak highly enough of the team and would definitely recommend anyone selling their house to give them a chance.... Read more
Seller
11th Mar 2021 (3 years ago)
Paul
Isaac came to value my property on the outskirts of Trowbridge. He very much exceeded my expectations on the scale of professionalism and credibility. Isaac used local pricing trends and broader industry specific data to help me strategize how to sell my home and I would recommend him to other local sellers who plan on moving. Great job Isaac... Read more
Seller
6th Mar 2021 (3 years ago)
R Farrell
Sam Jeffreys has been a massive help to us moving into our first flat. He was always happy to answer any questions we had or help move things along when needed. Couldn't recommend enough, if you go through Connells, always ask for Sam... Read more
Tenant
1st Mar 2021 (3 years ago)
P Lewis
Fantastic estate agents. Isaac and his team are professional, friendly and very informative. Nothing was to much trouble and were always available to answer any questions I highly recommend them.... Read more
21st Jan 2021 (4 years ago)
J Jones
I had a very bad experience at the hands of Connells estate agents. I found them to be very unprofessional and extremely rude. I got the impression that I was wasting there time. I will never recommend them there are far better estate agents in Trowbridge for example DK Residential extremely professional and knowledgeable.... Read more
23rd Dec 2020 (4 years ago)
I recently sold my house with Connells they were very attentive especially Hannah Webb she was very pro active in supporting me with all my queries I thank her and the team for the support they offered to completion in which seems a lengthy process, but this was down to the COVID19 restrictions.... Read more
Seller
28th Nov 2020 (4 years ago)
F Menghini
Excellent service. Friendly and extremely helpful.
Nothing is too much trouble. Can highly recommend Sam and his team. Brilliant beyond words !!
Definitely worth 5 stars !! We would give them 10 stars if we could that's how good they are. ????
Many thanks to Sam and his team . ????????????????????... Read more
25th Nov 2020 (4 years ago)
A Packer
This is a review for Charlotte Taylor: I have had great help at Connells from Charlotte. She is personable and efficient, and has a lovely, empathetic manner. She has been able to explain information about house buying - which I haven't done for many years - very clearly indeed. Thank you Charlotte.... Read more
Buyer
20th Nov 2020 (4 years ago)
D Hagelthorn
The team at Connells Trowbridge have been great. Managed to get more viewings in 5 weeks than in previous 12 with local estate agent. Regular updates, super communication and a sale at £5K under asking price.... Read more
Seller
11th Nov 2020 (4 years ago)
R Hurn
Excellent service so far, can't be faulted! I viewed a property through Connells before putting my property on the market and wanted it so needed to act quickly. Isaac Sarbatta, Manager at Connells, quickly did my valuation and a week later the photos were done and the property on the market. Within 24 hours I had 2 viewings arranged and accepted an offer the following day, enabling my offer to be put forward for the property I wanted, which has now been accepted. I couldn't have asked for faster, more responsive and professional service. Isaac was in touch regularly and responded to all my queries. I would recommend using his service. Fingers crossed it all goes well.... Read more
Seller
31st Jul 2020 (4 years ago)
N Ballantyne
Felt I had to review Connells as I have had an excellent experience with them.
I needed a tenant for my cottage, my previous agent having let me down.
I called Connells & spoke to Michael who deals with rentals. From the moment we spoke he was totally onboard - the viewings started immediately & within 3 weeks he has found me a great tenant. Michael is charming & very efficient - a delight to deal with. Thank you Michael.... Read more
Landlord
14th Jul 2020 (4 years ago)
H Stiles
Amazing experience with Connells, professional accurate, informative & punctual from start to finish, constant contact & updates. Issac, Hannah & Aiden all extremely helpful and informative at all stages. Wasn’t plain sailing with ups & downs and a few hold ups of which none of which were at the fault of Connells but Issac got the desired outcome in the end. Would recommend to anyone. Many thanks... Read more
12th Mar 2020 (4 years ago)
T Franklin
Excellent service. I explained that I would like a quick sale and they found a buyer within the week.
Great communication so far and fingers crossed the conveyancing will run as smoothly. Thank you Isaac and Aiden????... Read more
Seller
11th Mar 2020 (4 years ago)
L Kopcova
Highly recommend this branch, Isaac is very proactive and professional. We always receive high level of service when working with Isaac and other staff at this branch. Isaac in particular is very helpful in concluding transactions successfully and it’s always a pleasure to work along side of Connells.... Read more
25th Feb 2020 (4 years ago)
B Partner
Excellent Service and very proactive. I am currently a first time buyer and didn't really know what to do as a circumstance. Connells (especially Aidan and Isaac) have been fantastic in educating me of the process and how everything works. In addition, both individuals have been very proactive in regards to chasing the seller and solicitors to ensure a quick smooth transition. I would thoroughly recommend this estate agents to anyone who is a first time buyer and in the same position as me.... Read more
Buyer
3rd Jan 2020 (5 years ago)
S brett
Michael is a very welcoming, empathetic, understanding professional member of the letting team. I was never made to feel I was a nuisance when I phoned up with yet another query! A great manner on the phone, very helpful. Also followed up after I had been in house after a couple of weeks to check everything was alright. Thank you Michael!... Read more
Landlord
6th Dec 2019 (5 years ago)
T Anonuevo
We definitely recommend this agency. We've just recently moved in to a property that we really like and Michael was really helpful and professional throughout the process. Everything went smoothly until we have moved in. Compare to the last agency that we have been with, you will feel that they really care. Great service. Two thumbs up.... Read more
Tenant
6th Dec 2019 (5 years ago)
D Rose
A big thank you to everyone at Connells (especially Issac and Charlotte) who have been absolutely fantastic throughout the whole buying process of my mothers property. They were extremely helpful and nothing was too much trouble and towards the end Issac was on the telephone continuously, more than once in the day chasing all the other clients within the chain to ensure the smooth/prompt running to exchange and then completion. We could not recommend a better estate agent.... Read more
Buyer
3rd Dec 2019 (5 years ago)
N Hoskin
Connells have genuinely been fantastic, Having viewed with a number of estate agents we came out feeling that Connells were our favourites as they were particularly friendly and professional. Charlotte especially has been amazing as she has worked tirelessly to find us the perfect home. We would 100% recommend them.... Read more
29th Oct 2019 (5 years ago)
K Brewin
Excellent service! After one buyer dropping out, within 2 days Connells had found another one. Isaac is very helpful and has been keeping me fully informed. Would definitely recommend!... Read more
Seller
30th Sep 2019 (5 years ago)
P Ling
Excellent service, proactive and quick on the ball. Well recommended... Read more
25th Sep 2019 (5 years ago)
A Finch
After a tough break up last year I went to connells they helped me buy my own house and were really helpful through the whole process I found the whole team very professional and I think Sam is possibly the politest young man I've met. Nice one connells thank you very much... Read more
Buyer
14th Apr 2019 (5 years ago)
E L.R
Connells have been amazing, my agent is call Lily bolt and I would 100% advice anyone to get a viewing and have her as your agent. She has been very understanding and caring. She's exstreamly easy to talk to and makes everything less confusing and scary. She gose 100% out of her way to get things done. She also gose outta of her way to help you. I've been stressed about renting and viewing property's and she's been amazing and found my dream home for me deffently recommend this woman and connells I have no complaints at all. And that ses a lot for me as I moan a lot. Thank you connells and especially thank you Lilly bolt for all you help now fingers crossed on the results.... Read more
Tenant
13th Apr 2019 (5 years ago)
R Isaac
Selling my property was not a quick job but Connelly's were helpful, communicative and supportive every step of the way. I would have no hesitation in recommending them to anyone looking to sell.... Read more
Seller
4th Apr 2019 (5 years ago)
K Norris
Very good but feed back I had to ask for but after that kept me informed with everything... Read more
20th Feb 2019 (5 years ago)
A Sommer
If you see a property advitised with these guys just walk away. We put an offer in on a house we viewed with them, didn't hear anything back so a couple of days later we chased them up.
They then told us they would only put our offer toward to the owners if we took our house off the market and relisted with them.
Basically cowboys . Avoid at all costs .... Read more
21st Oct 2018 (6 years ago)
W Cordes
After feeling a little dejected having spoken to an agent from another franchise I walked into Connells Estate Agents to be greeted by Chloe who immediately made me feel at ease and reassured me that my unique needs could be met.
The atmosphere was friendly yet professional and I cannot rate Chloe's customer service high enough. Although my property search has been put on hold for the next couple of months I will definitely be getting in touch with Connells again.
Thank you Chloe you are awesome.... Read more
20th Oct 2018 (6 years ago)
S Mitchell
Thanks to David and his team I have downsized to a cosy new home stress free they were there to answer any questions I had and always replied to calls on the same day would definitely recommend them thank you... Read more
Buyer
26th Aug 2018 (6 years ago)
H Cutsforth
Connells have been a pleasure to deal with from start to finish. After receiving much lower evaluations from neighbouring firms for my property, Connells have gone above and beyond to sell my home for the right price. Special thanks to David, Hannah, Sam, Michelle and the rest of the team!... Read more
Seller
10th Aug 2018 (6 years ago)
S Holloway
Buyers and sellers beware, if use Connells, prepare for more stress than is necessary. Thay don’t even deserve 1 star, there slack and never kept me informed, even took time off work to do viewings for them as they were TOO BUSY to do them self’s or even the simplest of tasks. Use Kavanaghs across the road.... Read more
7th Aug 2018 (6 years ago)
E Muir
£550 in fees to secure a rental property. Ridiculous - the usual cost in Trowbridge for letting agent fees is £350. They do not reduce their fees or negotiate on this.
They also try to charge £114 per year to extend the tenancy, which is also ridiculous. There is no need to sign a new contract every year.
If you call them to return their calls, that person will inevitably be out. Your message will not be forwarded, and that person will then be angry with you for not returning their calls. I find their attitude to be unnecessarily hostile and unpleasant.
They also had no idea about the property that I rented, and could not answer any of my questions. I was very glad that the original tenant was at the property and could answer my questions.
Overall an entirely disagreeable experience and I am glad I am done with them.... Read more
Tenant
27th Apr 2018 (6 years ago)
E Selene
Horrendous estate agents. Moved into a rented property with issues that were reported on several occasions that were never resolved and charged to us upon moving out. Given that they are one of the most expensive estate agents charging over £500 in admin fees we expected a much better service but it was beyond poor. Good luck to anyone who requests their deposit, avoid if you're looking to rent.... Read more
Tenant
17th Mar 2018 (6 years ago)
A Mason
I previously instructed another Trowbridge letting agent. Being dissatisfied with their services I approached Connells where I was fortunate enough to find Freya & Chloe. It was a complete and utter breath of fresh air, realistic, friendly and utterly committed to their jobs. Freya offers something that no other agent has been able to provide and an absolute joy to work with. Under whatever the situation Freya has the personality, skills and diplomatic approach that sets her above the rest. Whether I want to sell my property or rent my property, this young lady has made Connells the start and end of any property goal I need to reach. Thank you so much Ladies.... Read more
Landlord
12th Feb 2018 (6 years ago)
M Cooper
Single worst estate agent I have ever had to deal with. Terrible. Avoid at all cost... Read more
8th Jul 2017 (7 years ago)
S H
I would like to express my gratitude for the way Chloe handled the letting of my property .
She found Tenants very quickly and the whole process was very businesslike and efficient.
I will definitely be using your services again in the future.... Read more
Landlord
16th May 2017 (7 years ago)
S Longridge
I cannot recommend Michaela at Connells enough to help with a mortgage. She has just helped me complete on my first purchase of a property, and it all went so well! She explained everything clearly, and kept me updated the whole time. I look forward to going back again in a couple of years and have already told a friend to go in!!... Read more
Buyer
15th Mar 2017 (7 years ago)
J Lindsay
I would just like to say thank you so much to freya & chloe for finding me a tenant so fast after completing on my purchase, a very professional service, who found me fantastic tenantes, will recommend!... Read more
Landlord
15th Mar 2017 (7 years ago)
B E
Horrible Lettings company. Avoid them at all cost. They let me down last minute at a house viewing and the communication was awful. No apology and even after saying they would call me they did not. You would be better off homeless than going with them. They lack basic customer service.... Read more
7th Oct 2016 (8 years ago)
R C
Is there no time of day when these people could respect our privacy!
A call at 8pm touting for business. I am sorry but for me that is not on. I look on your website and I see you are closed and so am I.... Read more
14th Apr 2016 (8 years ago)