D McKay
We sold our flat through Connells in what was quite a difficult sale, but can honestly say that they went above and beyond to progress the sale. Paul did our evaluation and stayed involved with our case where needed, but most of the hard work was done by Dom who was so personable, had initiative and did everything he possibly could to get our chain moving. Great service from the team... Read more
Seller
7th Nov 2024 (14 weeks ago)
C Horseman
Excellent service from the Connells team, from Paul visiting our property to many viewings and the support from the team including Andy with the smooth running with our new property, I would recommend Connells to anyone. Keep up with the fantastic service and support you give to your clients with a smooth running with the sale of a property thank you... Read more
Seller
30th Oct 2024 (15 weeks ago)
S gaulton
Fantastic team at Connells we were kept up to date every step of the way. Communication is outstanding which helped sale the property in just a week. Thanks to you all... Read more
Seller
29th Oct 2024 (15 weeks ago)
G Packwood
Connells have been super friendly and helpful.
Especially Andy the mortgage advisor he has made me and my partner feel so comfortable and made the process of all this so much easier.
I would definitely go back with Connells.... Read more
29th Oct 2024 (15 weeks ago)
M spiller
A huge thank you to Dominic at Connells in westbury on trym. Without his efforts and proactive communication this property transaction would have never been possible. Dominic was in constant communication with solicitors and clients to ensure everyone was informed and things were moving along. This truly would have never been possible without him and the team.... Read more
29th Oct 2024 (15 weeks ago)
G Cawley
I was extremely impressed with the service provided by Connells from Day 1. Paul’s initial visit was professional, courteous and friendly and within 2 days our property was photographed and ready to be launched on to the market.
Even before the actual launch date Connells had worked hard and found a prospective buyer.
I would have no hesitation in recommending their services .... Read more
Seller
24th Oct 2024 (16 weeks ago)
They were very helpful when we wanted to know something and they took the stress out of salling the property... Read more
Seller
7th May 2024 (9 mo. ago)
LilGingerMidget
Agent who came to see myself (Paul) was lovely and helpful. Very sensitive to the situation with the property, did extensive research prior to the appointment, took the time to go over everything in detail and listen to any points I had to make. Best agent I've seen... Read more
26th Apr 2024 (9 mo. ago)
J Macleod
Definitely DO NOT RECOMMEND... Read more
16th Apr 2024 (9 mo. ago)
R Roberts
Had a great experience with Paul and the team. The sale was emotional for me and was met with a few obstacles but Connell’s made sure I was reassured at every step of the way. I would definitely recommend them and I’m 100% happy that I chose them.... Read more
Seller
28th Feb 2024 (11 mo. ago)
A Paget
Wonderful..sold a tricky property for me in a very quick time…will use again... Read more
Seller
5th Dec 2023 (1 year ago)
S Clarke
Connells has been constantly helpful and professional in the sale of my property which is in the process of being completed. It has always been possible to speak to someone either by phone or in person about any questions I might have and I was pleased with the number of viewings they managed to secure. In particular, Paul has always been available to talk to and answer queries and I felt involved in the process. Although my final sale price was lower than I had hoped, the fact that so many viewed the property meant that Connells had marketed it successfully and as the market is undoubtedly tricky at the moment, I was pleased to have sold when I did. I would definitely recommend them if seeking an estate agent in this area.... Read more
Seller
24th Oct 2023 (1 year ago)
W Fletcher

When Paul Audritt sat on my sofa with me and my partner and said after introducing himself his first words were, “ do you want honesty and integrity or do you want an agent who will lie to you “
Well, lie N° 1, we told him we had a house waiting for us so we needed a quick sale, so he advised us the best way to sale quickly was to go by Modern Auction, lie N° 2, so we stupidly agreed, I was I could contact him at any time, lie N° 3 Never answers his phone once you’ve signed up to Connalls contract he’s worse than the Scarlet Pimpernel. He told me they would advertise my property lower than what I wanted and have ONE single open day which will bring lots of people in to view it then it would start a bidding war and I’d probably get what I wanted in the first place, lies N°4, 5 and 6.we had this open day and 1 person turned up, the property was on the Auction site and after the first so called auction finished with no watchers and no bids I was told to lower the price by 25k to another lower price to get more interest, the started getting txts and emails saying we had viewings, most of them cancelling an hour or two before the appointments, bells started ringing but sadly not my doorbell, 2nd auction date passed with 1 watcher and no bids, I was advised to drop the price again by another 20k with a reserve that I felt pressured the accepted as I needed to sell, so put it out for Auction for the 3rd time, no bids and 6 people watching. I told them it would be the last aswell I’d had enough so far 10 weeks had passed and missed out on the property I wanted.
I went into the shop in Westbury on Trym where I wasn’t even recognised by the people selling the house. The house was advertised in the window and to my amazement the price had dropped again with no mention of it being sold by Modern Auction, I could go on there’s loads more to say but this Modern Auction thing is away of dropping the price of your property and getting you to accept a lower bid.
“HONESTY AND INTEGRITY”
NEVER IN A MILLION YEARS WOULD I USED CONNALLS AGAIN, THE MANAGER IS A LIAR AND BLAMES HIS STAFF FOR HIS FAILINGS. KEEP WELL AWAY FROM CONNALLS (USELESS)... Read more
Seller
10th Oct 2023 (1 year ago)
J sandell

Absolutely useless. Took them 10 days to get our property online after signing the contract even though they knew we were in a rush to sell as we’d found somewhere we wanted to buy (our offer was accepted on the condition that we could find a buyer within 2 weeks). We then lost out on that property as it took them too long to get our property on the market. On valuation they assured us the house is worth £325,000 & it’s likely we’d end up in a bidding war & get more than that. After 2 weeks of the house being on the market they advised to drop the price down to below £300,000! We then realised that we’d signed into a 6 MONTH sole agency agreement which they did not explain or mention when signing up. They also used to just show up for viewings without letting us know that anything was booked in. They also never answer the phone & are impossible to get hold of which resulted on us loosing out on a SECOND property that we wanted to purchase as that agent couldn’t get hold of Connells to confirm our situation so they therefore couldn’t put our offer forward so we lost out. In the end I had to get in touch with the area manager to release us from the contract as it was just one thing after another. Never again!... Read more
Seller
8th Sep 2023 (1 year ago)
C Right
I’ve dealt with Connells quite a few times over the years and always had a good experience. Very fair and professional especially Meral who I am currently dealing with.... Read more
5th Aug 2023 (1 year ago)
A Biney
A big thank you to the team at Connells with their help in my recent sale. A special mention to Paul who was an integral part of getting things across the line at the end after many delays and a lot of stress!... Read more
Seller
24th Jun 2023 (1 year ago)
M I
Very unprofessional service.
I'm sorry for those who decide to sell with them.... Read more
5th Mar 2023 (1 year ago)
J Daw
Our buyer’s position (which Connells knew about from the start, but didn’t tell us) meant that there were significant delays, and it would have helped us a LOT had they explained it to us at the start. Furthermore, there was virtually no sales progression from Connells until we started piling the pressure on. All in all, it was an extremely stressful sale that took a long time (almost seven months in total from the date of us accepting the offer, despite there being no chain at either end), due in part to Connells not giving us all the relevant information, and to them being very relaxed when it came to progressing the sale. We did get it done though, finally. Would have given Connells one star, but have upped it to three stars as they did pull out the stops at the end and started being more helpful and communicative, which we appreciated. I certainly wouldn’t use them again though.... Read more
Seller
21st Feb 2023 (1 year ago)
K Underwood
Massive thanks to Connells for helping us to buy our first home. We didn't have a clue where to start when it came to buying a house, but Kim Law explained everything in such detail that it simply made the whole process so easy and quick, she was great with communication and kept us informed about everything along the way!
Definitely Would recommend.
thanks again!... Read more
Buyer
31st Jan 2023 (2 years ago)
Aedan
A big thanks to Connells and more specially Kim for assisting us with our first buy. The whole experience was swift and stress free. Fast communication and the best help with providing and talking us through all the relevant documents, made the duration of our correspondence extremely easy!
Thanks again.... Read more
Buyer
31st Jan 2023 (2 years ago)
N Morgan

Save yourself any additional stress in what is an already stressful situation- moving house and chose any agent other than Connells Westbury on Trym.
After a bad experience in 2010 (lack of communication, false information, delays in the chain etc) I was very reluctant to use this agency again for a move in 2022 however Jo came out and valued our property and was very likeable so against my better judgment we decided to instruct the branch.
Initially all was ok but very clearly again we experienced the same issues as before in terms of lack of communication, having to chase for updates, the manager Ian was very dismissive and mainly focused on how short staffed the branch was so nothing was his fault. The chain was on the verge of breaking several times and in the end it was the fact that 3 parties in the chain communicated with each other and gave up with Connells was the only reason the sale completed.
I would add in 2014 we sold with another local agent and had a far more positive experience.
All the negative reviews about lack of communication and dismissive attitude and poor customer service are sadly spot on so this agency is best avoided if you want to minimize any additional stress related to a house move... Read more
Seller
11th Jan 2023 (2 years ago)
B Fryer
A big thanks to Connells for supporting me during my recent purchase. They helped me navigate various delays and frustrations and showed great empathy throughout. A big thanks especially to Joana and Ian ????????... Read more
Buyer
6th Jan 2023 (2 years ago)
N Willshear

Contrary to all the positive reviews on here, my elderly parents experience was anything but positive from start to finish. There were 2 cash buyers and 1 first time buyer with a mortgage in place in this simple chain but due to the total incompetence of the solicitors Connells recommended they use, the whole saga took nearly 5 months to complete. Connells response to all parties was that it was no fault of theirs and that they washed their hands of the whole situation. I would suggest that you use your own solicitors if you decided to buy or sell with them. Also Connells you should look for the definition of customer service because your staff definitely do not display any of the attributes you would associate with this. Lastly I would suggest that you investigate your relationship with Talbots solicitors as the service they provide to your customers is appalling. This is not a review of sour grapes but an account of our experience. If I ever chose to move house the Connells would be the last estate agency I would use... Read more
6th Aug 2022 (2 years ago)
S cole
Very good. Helped throughout the mortgage, viewing and buying process. Very responsive to questions. Would recommend.... Read more
2nd Jul 2022 (2 years ago)
Initial impression of the estate agent was good however turned out they were inexperienced/ incompetent, overvalued the property and pushed us into using them insisting they had buyers waiting to view the same day as valuation. After that communication was one way. Would definitely not recommend ... Read more
Seller
21st Jun 2022 (2 years ago)
M Armstrong
Kim the morgage advisor went above and beyond sorting out my mortgage. Gemma was very friendly and outgoing. Great team!... Read more
18th Jun 2022 (2 years ago)
T M
Great experience - everyone we dealt with at Connells Westbury was honest and professional throughout. They were knowledgeable and helped reassure us when we were stressed about the house buying process. Thanks Ian, Rebecca and Joe... Read more
18th Jun 2022 (2 years ago)
S cross
Gemma was very helpfull... Read more
26th May 2022 (2 years ago)
S Ledoux
I only have positive things to say about my experience with Connells, everything was completed within the timescale of 56 days as I bought my house via auction at IAMSOLD. Very professional. Highly recommend!... Read more
Buyer
26th May 2022 (2 years ago)
J Britton
Working with Kimberley on my mortgage and property hunt has been a pleasure. She’s been a great guide for this first time buyer.... Read more
Buyer
24th May 2022 (2 years ago)
D Masters
Full story to follow...... Read more
23rd May 2022 (2 years ago)
R (Rai)
Viewing with Ian and his team ..Gemma is brilliant and Kim seriously knows her stuff. Just hoping they can find my forever home... Read more
10th May 2022 (2 years ago)
C Johnson
Very helpful... Read more
10th May 2022 (2 years ago)
M Wooldridge
Jo and the Connells team, have worked hard to get us our dream home. We couldn’t be happier and are so grateful for the hard work they have done on our behalf. I recommend this team strongly!... Read more
Buyer
9th May 2022 (2 years ago)
L Saxton
Jo,Joe, Ian and Laura have been looking after my sale and purchase. We ve all become good friends and they love my cooking .. especially Joe Ritchie. Excellent... Read more
Seller
9th May 2022 (2 years ago)
S Cherry
Excellent service..friendly and informative.... Read more
8th May 2022 (2 years ago)
A Perry
Jo Chapman and the team were brilliant with me and my wife. After a difficult sale with another agent, Jo was informative and supportive with our purchase. All moved in now... Read more
Buyer
7th May 2022 (2 years ago)
M H
Worked with Jo and the team when my daughter bought her home. Very professional and restored our faith in Estate agents following some bad experiences. Highly recommend Jo.... Read more
Buyer
7th May 2022 (2 years ago)
A holcombe
Excellent experience working with Jo and the team from start to finish. Highly recommended.... Read more
7th May 2022 (2 years ago)
G Wring
A first rate company, Jo Chapman was very professional and so lovely to deal with a pleasure dealing with you.... Read more
6th May 2022 (2 years ago)
V O'Riordan

Poor commucnication....infact non exisent! I had to chase Connells every step of the way. No urgency and seemingly not interested in my purchase. I know their interst is in the vendor because they pay fees but come on! I wonder if their communciation with the vendor was poor too hence the lost sale? Issue... I offered on a property. It was accepted. Six months later the vendor has pulled out of the sale just before exchange. There was no chain and finances all sorted and guaranteed. An easy sale! Absoulutely no communication from Connells whatsoever... did they actually try and save the sale? Did they have interest from someone else?Could I have renegotiated with the vendor? How do I know... I heard nothing until my solcitor informed me that the vendor had pulled out of the sale! I don't have a clue as to what on earth went on? I have emailed Connells since the abortive sale... but nothing? Hey, these things happen, people change their minds! However, £500 worth of solicitors fees later, becasue the aborted purchase was close to exchange, so searches done etc, absoulutely nothing from Connells. Could they have saved the sale? Who knows I was left completely in the dark! Sadly the awful English property buying process is to blame for the solicitors fees but good practise from Connells may have avoided this. Who knows! The last time I heard from them was in February! I have just offered on another property..... the difference in service from the new agent... what a contrast.... Read more
Buyer
7th Apr 2022 (2 years ago)
K Estcourt
My late parents been on the market for nearly 2 year and were still waiting... Read more
Seller
6th Jan 2022 (3 years ago)
A Mostert
We moved into our first house after buying a placed marketed through Connells. It was a tricky time to buy with stamp duty deadline involved, but I must thank Rebecca, Ian and Joe, they we're all as helpful as they could be to keep us up to date throughout the process and always there to support with any queries or issues along the way. If we ever came to sell I would choose them to do it.... Read more
Buyer
9th Nov 2021 (3 years ago)
M Freeman
Connells manage several properties for me around Bristol, the service I've had from Lexie has been first class. I have a lot of properties around the UK and I have to say that Lexie's attention to detail, responsiveness, instincts and professionalism are better than any other agent I deal with. I highly recommend the branch and especially Lexie... Read more
Landlord
20th Jul 2021 (3 years ago)
dickfriendly2007
Can't only use "THANK YOU" to express my appreciation to Lexie, she is hardworking to keep communicate with landlord in order to let us rent this property for a year. She looks like a "ANGEL" with us to start new life in UK.... Read more
Tenant
19th Jul 2021 (3 years ago)
M Jones
What a shambles this place is. I tried to sell my house with them a few years ago and ultimately went with another agent. Then as they’re local to Westbury I thought I would try again. Some young girl who thinks she’s god gift (but is actually pretty silly) massively over valued my house. When I questioned this, compared to other local agents I was told that ‘all agents do this’ as if this was some kind of reason or explanation. When I asked about fees they told me this could be waived if was to speak to their mortgage advisor and use them to buy my next properly. My advice is to stay well clear of them. I’ve gone with another local agent who’s not up their own bum and has sold in my street twice recently.... Read more
Seller
2nd Jul 2021 (3 years ago)
S Weston
Letting out a property. Both Craig and Lexie from the lettings team have been extremely helpful. They respond quickly to any queries and have resolved any issues/concerns promptly.... Read more
Landlord
25th Jun 2021 (3 years ago)
Goodknight
Good friendly service. Craig and Lexie made the entire process smooth with their affable yet professional attitudes.... Read more
23rd Jun 2021 (3 years ago)
Y Victor
“Professional” is the word i will use to describe the team of Craig and Lexie. Especially Lexie, she is so friendly and approachable. She even replied me at 4:30am in UK time (I’m from HK). I will definitely call Lexie again next time when I want to buy a house. Great job!!!... Read more
Buyer
23rd Jun 2021 (3 years ago)
B HIBBERT
I am in the process of renting my first property by myself. Lexie has been so helpful! I receive responses usually within a few hours and she has been doing everything she can to help! Having used another company previously who were pretty much non responsive, Connells have been a great difference. I would definitely recommend!... Read more
Tenant
23rd Jun 2021 (3 years ago)
L Puddy
Always approachable, friendly and professional, we have enjoyed dealing with Joe, Amey and the Team at the Westbury-on-Trym branch when purchasing properties from them. If you ask for help, nothing is too much trouble, and we would certainly like to worth with them in the future.... Read more
Buyer
22nd Jun 2021 (3 years ago)
C Leigh
Friendly and informative.... Read more
28th May 2021 (3 years ago)
J fajardo
From the point of Contact Joe Ritchie has been very helpful, approachable and professional. He is far the most helpful estate agent i have spoken in regards of my property search along with his colleague Rebecca Brinn. Would definitely recommend 5/5.... Read more
13th May 2021 (3 years ago)
J Filer
I chose Connells to sell my property. First dealt with Neil who was great and really helpful. Currently dealing with both Joe and Amey who I can't fault at all! All throughout I have been kept up to date and they are always there for help or questions if needed. It really has been a seamless process for myself. Will definitely recommend them or use them in the future!... Read more
Seller
13th May 2021 (3 years ago)
Guru
The tenancy team is highly efficient, quick to respond to queries and objective driven. They know very well the market conditions and would help you as much as possible! Cheers Lexie & Craig.... Read more
Tenant
27th Apr 2021 (3 years ago)
C Wong
Even though I did not purchase or reserve a property with this specific branch, I felt that the professionalism throughout the sales team were exceptional. I felt it was friendly throughout everything and they really knew all the answers I asked about.
It is a shame that this branch is not my local one as the one near me lacks everything compared to the Westbury on Trym branch!... Read more
15th Apr 2021 (3 years ago)
A very professional and efficient service from start to finish.
Thank you... Read more
Seller
23rd Mar 2021 (3 years ago)
Great service from the Connells team, Joe who showed us round various properties was extremely helpful and very knowledgeable, big shout out to him as he’s a great estate agent who knows his stuff. Will definitely be using Connells for future purchases. Thanks again!... Read more
Buyer
9th Mar 2021 (3 years ago)
Alphastatus
Top drawer service. Great staff, felt looked after by the sales team, no question went unanswered...
If your looking to sell or find a property there’s only one place to go????... Read more
4th Mar 2021 (3 years ago)
B Williams
Connells have been really efficient and friendly while we are buying our new house. They have been punctual, willing to help and we are really pleased with the service.... Read more
Buyer
3rd Mar 2021 (3 years ago)
F Guerrero
Very good service from Connells, we rented a house easily and quickly thanks to them!... Read more
Tenant
1st Mar 2021 (3 years ago)
S Clements
We had a great experience with Connells. Both Craig and Lexie were extremely friendly, helpful and easy to deal with.
Lexie answered all of our queries and made sure everything ran smoothly for both ourselves and our landlord.
I'd higly recommend renting through them.... Read more
Tenant
28th Feb 2021 (3 years ago)
K ChrisGrant
I am relieved to have a local team back in Westbury on Trym for residential lettings. Since January 2021, reliability of the local Lettings Negotiator and the manager's customer care has started to make a difference for Landladies. This office in Westbury on Trym understands the context in Bristol for lettings, staff have local knowledge of costs, local contractors and solutions in Bristol.... Read more
Landlord
27th Feb 2021 (3 years ago)
H Hardie
Excellent service and always easy to get in touch with when needed. I've been using Connells for a few years now and have always been impressed, most recently with Lexie who is helpful, professional and friendly.... Read more
27th Feb 2021 (3 years ago)
F Blundell
Very accommodating of our needs throughout the process of letting our house. Lexie in particular could not have been more helpful. Much appreciated.... Read more
Landlord
27th Feb 2021 (3 years ago)
T Griffiths
Absolutely useless. The staff never call back when they promise they will. Do yourselves a favour and avoid this branch at all costs. It's the second property I have been interested in with them in the last year and am now refusing to attempt to deal with them again.... Read more
16th Feb 2021 (3 years ago)
L Harnden
I would like to thank Lexie Hamilton and Craig for their help and professionalism during the letting of my property, will definitely use them again.... Read more
Landlord
8th Jan 2021 (4 years ago)
D Lee
After some disastrous experience with agents, Lexie and Craig have been responsive, helpful and supportive of finding solutions for both tenants and landlords.... Read more
18th Dec 2020 (4 years ago)
K Burns
Thank you Lexie for your help.
I know the issue could not be resolved s it was a different branch that the issued was with. I can say you gave me help and advice and want to thanks you .... Read more
17th Dec 2020 (4 years ago)
A Atkinson
Second time renting out my apartment with Connells. New staff all round. After some initial confusion about the resident tenants' vacation date, Lexie and Craig did very well to get everything right, and did. This was appreciated since I was operating remotely from 1000s of miles away. Advice for landlords would be to be very sure to check out offers from potential tenants in the current climate. I had a few that claimed to be, for example, a civil servant, or a teaching assistant, when in fact they worked for temping agencies - which is not guaranteed work. If anything, I would suggest Connells check that sort of thing out, but ultimately, landlords should be careful about things like that.... Read more
Landlord
1st Dec 2020 (4 years ago)
S Naseer
A thourthly professional team. They handled our property and the problems very efficienly. I would highly recommend them for management and property matters. I have had the pleasure of dealing with Connells once again .I was pleasantly suprised to find that the staff were very efficient and worked very hard to complete every task.This goes especially for the Westbury on trym team.... Read more
23rd Oct 2020 (4 years ago)
D K
I must say that my experience with the Connells Letting team, Lexie and Craig, was amazing and has simply blown me away! I have never worked with someone so dedicated, tenacious, objective and polite as Lexie. Her determinism has made the whole letting experience simply a breeze! I am extremely glad she is on the team as without her I would not have been able to let my property so effortlessly and in such a quick time! Thank you very much Lexie for all your hard work!... Read more
Landlord
23rd Oct 2020 (4 years ago)
V Koria
Very disappointed rang 6 times and every time they take my details saying will get in touch and to no avail this is Westbury On Trym branch... Read more
21st Aug 2020 (4 years ago)
E goodland
Connells w-o-t I would recommend to anyone who is selling their house . Our property was sold within 2 weeks of being with them . Very friendly and professional and answered all of our questions clearly.... Read more
Seller
1st Apr 2020 (4 years ago)
L Friday
Agent missed the appointment and haven't informed the office they were going to miss it. The gentleman at the office did his best to rectify and appologise for the agent missing the appointment. However, I think it should have been to agent themselves to appologise... Read more
3rd Mar 2020 (4 years ago)
M Gould
All of the dealings I had with the Westbury office were excellent, special mention to Matthew Ward who was my first point of contact and really helped me with the sale of my first house.... Read more
Seller
13th Feb 2020 (4 years ago)
C Hanlon
I'd like to say a massive thank you to Matt who valued my property. He was really informative and not overly pushy. The whole office was extremely helpful. I will definitely be recommending to friends and family.... Read more
Seller
11th Feb 2020 (4 years ago)
P Oliver
Westbury-on-Trym office have a brilliant new team and are ready to help as soon as you walk through the door - great atmosphere to walk in to.
Charlotte was attentive whilst finding out what sort of property I'm looking for, digging deeper to find my perfect home.
If your thinking of buying or selling your house then I would highly recommend this branch.... Read more
17th Jan 2020 (5 years ago)
J McGregor
I recently had the pleasure of dealing with Charlotte regarding my property search. I found her very helpful and she gave me a range of property details to take away within my price range. I've spoken to a few agents to register and Charlotte has been the best to deal with by far. Thank you... Read more
17th Jan 2020 (5 years ago)
D Patten
If your looking they have it... Read more
8th Dec 2019 (5 years ago)
T Fugu
Fantastic service. Donna was assigned to oversee the final stages of the new development site we were due to move into. From the second Donna took over she became the linch pin that held all the parties together. Liasing with the developers, site managers, buyer's estate agents and solicitors, we were constantly kept in the loop and felt we had someone with serious experience, truly fighting our corner.
Legend.... Read more
Buyer
7th Nov 2019 (5 years ago)
Elliot
Donna of the Westbury on Trym branch is exceptional. If you are looking for someone who is professional, friendly and goes the extra mile, look no further. She went above and beyond to help us move into our home and I couldn’t thank her enough.... Read more
Buyer
1st Nov 2019 (5 years ago)
R Efford
Excellent service from a professional company. Donna Stonelake is a credit to the organisation and I would definitely recommend Connells to anyone selling or buying in this area.... Read more
15th Oct 2019 (5 years ago)
Elle
Waited in for my valuation, no one arrived. Called them to find out it had been cancelled. Blame passed on to the call centre! Not very professional! Desk top valuation offered instead!! Not very accurate! Just lost a customer!... Read more
Seller
27th Sep 2019 (5 years ago)
A Moran
So far so good - prompt service - excellent independent broker advice - waiting for photography and hope for my house to be on the market very soon... Read more
Seller
19th Sep 2019 (5 years ago)
J Lewis-Ryan
Buying and selling houses is never an easy process. However Donna Stonelake was on hand to guide us through every step of the process. Donna always responded to both our phone calls and emails. She is very professional but with the personal touch. Donna went over and above the call of duty to secure and complete our sale.... Read more
Seller
9th Aug 2019 (5 years ago)
F Hameed
The state agent Emily Baker was very helpful and cooperative and helped me find a flat of my choice. I would certainly recommend Connells.... Read more
30th Jul 2019 (5 years ago)
T Cullen
I want to say a huge thank you to Emily and Dan who pulled out all the stops to get my property let in double quick time. I am hugely impressed with their speed and responsiveness, overall extremely professional. Thank you.... Read more
Landlord
18th Jul 2019 (5 years ago)
CalsPlanet
Was extremely impressed with Connells Estate Agents. At the first viewing we were greeted by Daniel who was very smart in appearance and presentable. He showed us around the property and answered all our questions in a very friendly and genuine manner (which has been very difficult to find with most agents in bristol!) He also went out of his way to keep us in the loop of the progress of our application and other properties that might suit our needs, it made the whole process of looking for a property a lot less stressful!
a really trustworthy agent and agency! Again big thank you to Daniel for all his hard work.
Callum Aitken... Read more
18th Jun 2019 (5 years ago)
A Gwizda?a
Great experience with Westbury-On-Trym Connells Branch! Emily was very professional and helpful. She made sure we had our deal secured and she led us through the whole letting process. Highly recommend! We will happily seek their services again.... Read more
Landlord
18th May 2019 (5 years ago)
R kubiak
Easy to deal with and incredibly efficient service from Dan.... Read more
17th May 2019 (5 years ago)
R R
Oh my god... Emily & team so helpful & supportive.. so quick - in 24hrs my family have secured a new hse ... i cant say THANKYOU enough Emily... OMG THANKYOU so much !!!!!
My new life relocating 100miles away to bristol starts today !!!
Amazing !!!! 5**** emily ????????????
THANKYOU !!!!!... Read more
17th May 2019 (5 years ago)
J H.
We were new to the area and as such tried many different rental agencies. Dan at this branch was by far the best agent we encountered. He not only listened to what we wanted, he acted proactively upon it. He took us to relevant viewings (unlike some estate agents who left us wondering if Bristolians spoke a different language), he also had the foresight to bring keys to other properties that he thought might be of interest. This proved fruitful as we rented one of these properties. He was helpful in answering any and all our queries in regards to contracts etc. Dan even stayed late to facilitate hand over. Even after contracts were signed he remains helpful as we liaise with the landlord about furnishings. Highly recommended.... Read more
Tenant
5th May 2019 (5 years ago)
G Goodman
From start to finish our dealings with Donna Stonelake have been fantastic. Not only did we gain our dream family home we gained a friend. My daughter loves her and would want to go and see her just for the cuddles.
Donna has the best customer service approach that I have ever experienced. She is kind, friendly, honest and very approachable and does everything in her power to help you. When dealing with Donna you get top quality customer service, she doesn’t treat you as a number she treats you as a person. She is always at the end of the phone or an email and if she doesn’t know the answer straight away, she will keep you updated until she does.
We can’t thank her enough for all her hard work the past couple of months. It was almost a shame that we moved into our home as we don’t get to speak to her as often.
I would 110% recommend her.... Read more
Buyer
15th Apr 2019 (5 years ago)
R Maynard
Could not rate Donna from Westbury-on-Trym branch highly enough, very professional, friendly and helpful whilst purchasing our new beautiful home. Donna always went above and beyond to give us the best customer experience possible. Thank you so much. We are now settled in our new home and can not thank you enough. Well done Donna and the rest of her team. Superb!... Read more
Buyer
12th Apr 2019 (5 years ago)
M G
It was a great pleasure to work with Connells, especially Emily who was very friendly and helpful. I would definitely recommend Connells to everyone.... Read more
27th Mar 2019 (5 years ago)
O Lax
We have just moved into a rented place through Connells. Our letting agent Emily was very professional and helpful. There were a few minor issues when moving in but these were mostly resolved quickly.
We could not move in on the date we originally intended due to extended maintenance works on the house. However Emily kept in close communication regarding this and sorted it such that we could at least move our stuff in on the original date. It was also nice to see that maintenance was being done to the place before moving in and it did look good when finished.
The previous tenants left some furniture and Emily organised for this to be removed which I thought was a nice touch.
However, we were told the flat would be professionally cleaned yet the kitchen was quite dirty in places when we moved in. Otherwise the flat looks great and we are happy with the service!... Read more
Tenant
18th Feb 2019 (5 years ago)
V Venezuela
(Translated by Google) I feel very happy with this agency, a wonderful and responsible work team. I felt safe and confident from the first moment I was there and the solutions were immediate. A qualified staff to attend to the client's requirements. Two wonderful ladies attended me. with a lot of patience understanding my limitations regarding the idioni.Laura is a charm.Thank you
(Original)
Me siento muy contenta con esta agencia,un equipo de trabajo maravilloso y responsable.Me sentí segura y confiada desde el primer momento en que estuve allí y las soluciones fueron inmediatas.Un personal calificado para atender los requerimientos del cliente.Dos damas maravillosas me atendieron con mucha paciencia entendiendo mis limitaciones en cuanto al idioni.Laura es un encanto.gracias... Read more
9th Dec 2018 (6 years ago)
S Evans
What great customer service! Felt welcomed as soon as I walked into the branch. I wanted to let out my property and dealt with Matt and Emily; they were extremely helpful and made the whole process very easy. Cannot recommend them enough!... Read more
Landlord
28th Nov 2018 (6 years ago)
M Fletcher
Welcoming staff, very clear on everything they said they were going to do. Fantastic communication (more than any other agent) and very reliable team. Would recommend to anyone thinking of buying or selling a home.... Read more
28th Nov 2018 (6 years ago)
D REILLY
Super service.. always quick to response and answered any queries I had! Made the process simple, quick and everything was handled in a very professional! Emily was a pleasure to deal with... Read more
28th Nov 2018 (6 years ago)
D Jonas
' Professionalism and individualised approach makes a difference '
Yes definitely would recommend. We just started the selling process of our house last week by Mr. Antonio Rodrigues from Westbury-on-Trim. He is very professional by providing us with an individualised approach: focusing on the reasons of selling our house the best possible way for us. We had a previous poor experience with Taylors so we can appreciate the difference your company shows for us.... Read more
Seller
30th Aug 2018 (6 years ago)
J Thomas
Hi Connells, thanks for all your help you were very professional and helpful indeed. Connells moved things at the pace we wanted and got us moved out of the very damp house we had been living in. Much appreciated.... Read more
24th Aug 2018 (6 years ago)
M Lotter
Had Tony door knock on my house, and normally wouldn’t give people knocking on my door any time. Tony, however was worth the time! His manner and approach were great and having been on the market for some time with no success I decided to trust him. We had it on the market at the same price and he had me 4 viewings before it even went online! Would highly recommend Tony and his team!... Read more
Seller
24th Aug 2018 (6 years ago)
L erskine

I have rented a few properties in the past, but this particular Connells agency in Westbury on Trym was first rate in terms of genuine willingness to actually put the customers needs as a high priority. You feel they really want to look after you as a tentant, which made me and my wife feel at ease. We were first met by one of the employees Emily. And from the minute we met her she was bubbly and very outgoing and made us feel very comfortable. She also knew exactly what she was doing and seemed very empathic towards us and our situation that we wanted to move in quickly. Connells Westbury did everything they could do move us in quickly. When Emily got back to office I was contacted by Matt in regards to referencing and the overall application, he was also friendly, and paitient and understanding and seemed very knowledgeable. Our situation was that we have a new born baby and we needed a quick turn around time. Matt and Emily left no stone overturned and was relentless in contacted us to get us into our new property as soon as possible. Can only see Matt and Emily getting promoted very quickly within their company. To sum it up It was a FANTASTIC experience from the time we inquired to the time we moved in.... Read more
Tenant
25th Jul 2018 (6 years ago)
L Billingham
I just want to say that the service provided by Matt and with the help of Emily, has been excellent for the letting of our apartment. Matt has been extremely efficient, with updates given continuously throughout, so I knew exactly where I was at all times. Connells pricing is competitive and very realistic which leaves a good feeling! I have been very happy and would recommend Connells.... Read more
Landlord
24th May 2018 (6 years ago)
G Ellis
Very professional, efficient and friendly estate agents. Would highly recommend!... Read more
22nd May 2018 (6 years ago)
Carl
I recently purchased a house and dealt with Antonio. I would highly recommend their services. Everything was in black and white and they were very helpful. Nice smooth purchase.... Read more
Buyer
15th May 2018 (6 years ago)
N Naz
We used this agent to sell a very large and complicated house with a very small market. We'd been trying to sell our house with numerous agents for 7 years and none of them understood how to explain to their clients how big it was and loads of time was wasted. Connells were very quick and clear while providing their service and we were supported all the way through. We were able to ring them as many times as was necessary and they even spoke to other people in our chain in order to secure the purchase of our next house, even though we weren't buying through them. We felt they were very human and that they cared about our lives and feelings. They were very professional and I would use them again.... Read more
Seller
31st Jan 2018 (7 years ago)
E Taylor
I would like to thank Tony and Connells for the way you went about things I was pleased with the way it all went.... Read more
31st Jan 2018 (7 years ago)
D Smith
The worse company i have ever dealt with. We were lied to, promised everythng they delivered next to nothing. Terrible communication. We had a formal complaint with numerous issues we were far from happy with, as a good will gesture we were offered a 3% (yes three!) Discount which i find an absolute insult. Since we have heard nothing. I think the way they treat their customers in very poor. Very unprofessional outfit..... PURPLE BRICKS NEXT TIME!!!... Read more
9th Jan 2018 (7 years ago)
T Mullen
Complete Property Professionals!
Giuseppe, Max and Tony were great when It came to selling my mums house in Coombe Lane...The Open Day as promised led to 21 viewings and 7 offers and one great buyer. They made the sale stress free and smooth right the way through to completion with there constant feedback and advice.
Thankyou Connells Westbury!... Read more
Seller
4th Apr 2017 (7 years ago)
D Vaughton
We visited over 19 estate agents whilst looking for a house in Bristol and by far the most honest, friendly & helpful were Connells Westbury-on-trim. Max was great & Dan (mortgage man) was also super helpful - cheers team!... Read more
9th Feb 2017 (8 years ago)