O (Lummie)
I am thoroughly impressed with the outstanding service provided by Connells. Their promptness and ability to act quickly set them apart from other agencies. From the moment I reached out, they were incredibly responsive and ensured that every step of the process was handled with urgency and care.
What truly stood out was their expertise and the wealth of information they provided. Whether it was detailed insights about properties, market trends, or local area knowledge, their advice was always accurate, clear, and tailored to my needs.
Connells made what could have been a stressful experience feel seamless and efficient. Their professionalism and dedication are second to none. I highly recommend Connells to anyone looking for reliable, informed, and action-oriented estate agents!... Read more
19th Dec 2024 (5 weeks ago)
J Awuah
Great staff who are kind and professional. Fran was lovely and helped me throughout the process of finding my new place. Excellent service in all.... Read more
Tenant
11th Dec 2024 (6 weeks ago)
B Stranger
Connells have always been hugely helpful, regardless of which team member I speak to. Beth has recently been very helpful!... Read more
30th Nov 2024 (8 weeks ago)
Joe
I sent a single message through Rightmove to view one property, stating that I would like them to email as opposed to phoning as I work in schools and would find it difficult to answer the phone during the day due to safeguarding reasons. They rang three times that day. I viewed a property that they described as ‘presented in excellent order throughout’ - there was water damage on the carpet by one of the windows/doors to a Juliet balcony, an absolutely disgustingly filthy bathtub, chewing gum (or similar) on the bedroom carpet. General household appliances which don’t have any bearing on the integrity of the house but nevertheless affect your judgement when viewing a flat were also poorly kept (thick limescale on a glass kettle, a rusted toaster, washing-up strewn across the kitchen). I said ‘I wasn’t in love with it’ when they asked to be polite.
Incessant phone calls have ensued. After another two yesterday, I sent another message through Rightmove pleading with them not to call, citing the same reasons as before as I cannot physically answer during the working day. I stated blankly that I was not interested in making an offer and thanked them for their time. I’ve opted out of all marketing preferences including post, email, text and calls (all of which I never consented to in the first place). Still they’ve called again today.
It seems caution is advised even when inquiring about a property with Connells as they will not leave you alone, even when you very clearly state your preferences. Your desperation to sell this property and the unprofessionalism experienced here is astounding.... Read more
22nd Nov 2024 (9 weeks ago)
Z mason
Absolutely disgusting, any self employed people I would think twice before doing any work for connells. Once you have done the work they do not like to pay. Should be ashamed of themselves!!!!!
#Gemma Griffiths
#15c Dean lane... Read more
23rd Oct 2024 (13 weeks ago)
C M
avoid at all costs! they couldn't care less about tenants and only have the landlord and their wallets interest at heart.... Read more
Tenant
25th Sep 2024 (17 weeks ago)
I García
The best agency I have rented a house with. Beth-Ann has been always quick answering to queries and problems, getting them sorted out fast. I recommend them 100%.... Read more
Tenant
10th Jul 2024 (6 mo. ago)
J Uwadia
Beth is amazing and great manager at Connels southville. I recommend you guys this branch as their very helpful.... Read more
W Studios
Viewed a property yesterday with my partner, Beth was lovely, very personable and answered all of our questions.... Read more
P Griffin
Connells handled the sale of my property
The communication was great as opposed to other estate agents, I would highly recommend them... Read more
Seller
1st Jul 2024 (6 mo. ago)
Agent is late for 20 mins for the first viewing, and then even no show on the last two. Number of viewings was low. They won’t do proactive sales and only wait for enquiries. It’s also doubtful whether they handled all enquiries. Feedback from viewers was either brief or none (even after I chased for 3 times). They also won’t check my availability and just book viewings at anytime and I only got notified by auto-generated emails / text. I can’t think of a single thing that they have done well. When requested to terminate the contract, they also ignored me until I said I will escalate to TPO. Now I have to pull out from my new home purchase as they put complicated terms that I’ll have to pay them commission even if I sell my home to new buyers by any other channels within an undefined period of time.... Read more
Seller
11th May 2024 (8 mo. ago)
A M.
Useless. 1 year we wait while they repair window lock in child room. Absolutely don't recommend them. 3 property managers and no decision.... Read more
Tenant
1st Mar 2024 (10 mo. ago)
J Lueck
Beth is the best!!
Quick turn around with finding a tenant . Very proffesional and i would highly recomend!... Read more
Landlord
31st Jan 2024 (11 mo. ago)
A Wring
Billy was super friendly and helpful during the application process, constantly keeping us updated and made the whole experience go smoothly!... Read more
Tenant
3rd Jan 2024 (1 year ago)
A Narayanan
Worst agent u could get. It’s been over a month since we moved out and even after mutually agreeing the terms of rental deposit with landlord they are not paying us back. We tried calling, sending emails and they are not even willing to send us a response.
Question is why getting this headache when there are a lot of better agents out there with great reviews. Stay away!... Read more
Tenant
20th Dec 2023 (1 year ago)
A Nair
They are amazing!Thank you so much for your help to find me a new house. They are very quick and efficient . I am thankful to each any every member of Connels especially Billy! Thank you..... Read more
7th Dec 2023 (1 year ago)
A Tosin
Excellent... Read more
2nd Nov 2023 (1 year ago)
S Brimble
As a landlord I found this company very poor. My tenant became so frustrated when reporting small issues that he started to contact me directly so that I could provide fast action. Emails were not answered and there is a total disconnect between the branch and the admin centre in Liverpool. I have terminated the management agreement and am experiencing major issues in getting the deposit repaid to me... Read more
Landlord
25th Sep 2023 (1 year ago)
E Burrows
Really impressed and pleased with how smoothly our move with Connells went! Billy and Beth-Anne in particular were incredibly helpful and supportive throughout the process ???? Thank you!... Read more
16th Sep 2023 (1 year ago)
C Serrano
Recently moved to the area through Connells, the whole process went smoothly and stress free. Big thanks to Billy who was great, he helped us find a place quickly and was really helpful throughout.
Cheers again Billy!
Charlie... Read more
Tenant
31st Aug 2023 (1 year ago)
Joakim
Staggering incompetence bordering into comedic territory. These guys wouldn't lift a finger even if you threw a bucket of money at them so that bucket shall be taken elsewhere... Read more
23rd Jul 2023 (1 year ago)
P Boyes
No feedback over the first 8 weeks, despite agreeing weekly check-in.
Tried to contact them over phone and email but no reply or callback... Read more
Seller
8th Jul 2023 (1 year ago)
P Camm
3 times my valuation appointment was shifted and then they never turned up! Called them, left a message and never heard back! Tried to arrange viewing a property which was supposed to be managed by another branch but that was not so. Again, no one got back in touch (only to discover an offer had been made on the property and no one bothered to mention that). Avoid at all costs. Have gone with a local agent now.... Read more
21st Jun 2023 (1 year ago)
A Townsend
Thalia is wonderful, really friendly and communicative. I would highly recommend Connells and Thalia in particular... Read more
18th May 2023 (1 year ago)
I Jon
I had a great viewing with Thalia, she was really friendly and personable and answered a lot of questions with confidence and ease. She really knew everything about the property, shared her opinions (without being pushy or anything!), and gave enough time for me to roam and enjoy the space. Just in a very short period of time, I felt like I was hanging out with a friend! I would really recommend her for any future transactions or dealings.... Read more
17th May 2023 (1 year ago)
C Franco
They have been very kind and professional.
I... Read more
15th Feb 2023 (1 year ago)
L Jennison
Amazing Service BIlly Biggs dealt with my rental from begin to end with such patience with me, nothing was a problem for him. Everything from booking the viewings to the process was handled exceptionally well and a superb service.
Thank you BIlly!!!... Read more
Tenant
27th Jan 2023 (1 year ago)
Ecoaunt
Bought a property through Connell's, impossible to get hold of, ignore emails and don't return phone calls. Lovely when you finally get through but in a very 'sales person' sort of way. Completed yet the seller was still emptying the property and returned twice the following day to collect more items, one time completely unannounced. Connell's also came to value the property I was selling and the person was late, got my name wrong, showed himself around without asking, didn't take his shoes off before going upstairs and was arrogant and rude. Would not recommend using Connell's at all, I luckily had a very pleasant experience selling with a Bristol based company who were very good, communicative and seem to value their clients.... Read more
Seller
22nd Jan 2023 (2 years ago)
A Herrington
Great service for making my dream come true… finally a home owner. From the get go Jason made me feel at ease, constant communication and great customer service. Can’t recommend these guys enough for a smooth move in. Shout outs to Jason, Joe and the team down in Bedminster. Thank you!... Read more
Buyer
28th Nov 2022 (2 years ago)
E Collins
I rarely leave reviews, but I couldn’t not this time! A massive thanks & special shout out to Tara who was beyond helpful during our meeting & made me feel like no question was silly. You don’t very often come across a professional who is also so personable & genuinely lovely, so thank you Tara!... Read more
6th Sep 2022 (2 years ago)
E Ledoux
We bought a house with Connells.
Jo and Jason were amazing and helped everything to go smoothly from the viewing to the purchase.
Many thanks... Read more
Buyer
15th Aug 2022 (2 years ago)
E Ex
A renters worst nightmare! Constant harassment through me trying to get through to the landlord asking if they want to sell the property. We are 4 renters living in fear of losing our home.
Cornell’s + Bricks = money... Read more
14th Jul 2022 (2 years ago)
D Williams
Connells were extremely helpful throughout the process of selling my Mother's house. As I live more than 130 miles away I was very pleased that they handled everything remotely including all of the viewings. They also advised on price which I am pleased to say we more than achieved. The whole process was smooth and relatively stress free. Highly recommended... Read more
Seller
19th May 2022 (2 years ago)
C Michaels
I rarely post reviews but I wanted to acknowledge how good my experience was with the lettings staff here. Billy was a pleasure to deal with and Dan was extremely knowledgeable and professional. They made the usually stressful journey of moving anything but. Always approachable and on hand should we need them and professional all the same. Thank you so much guys!... Read more
Landlord
17th May 2022 (2 years ago)
C Furlan
Connells are a great example of why everyone dislikes estate agents. Extremely pushy to start with, and as soon as you sign the contract they disappear ("will call back" never happens), dishonest, unprofessional and overall incredibly incompetent. A few examples of their dreadful ways are: upselling of packages, outright lying, inability to sell a fully refurbished Totterdown flat for over 6 months and eventually selling for under asking price (in this market! Whilst Greenwoods and Ocean both sold similar flats in much worse conditions for the same price in a matter of weeks), trying to over charge me in the final invoice. Whatever you do, AVOID CONNELLS. I had a decent experience with both my buyer's and my seller's estate agents (Boardwalk and Hunters), which I would recommend instead.... Read more
Seller
16th May 2022 (2 years ago)
R Hutton
We recently sold through Connells and the service was second to none. We had an extremely stressful time due to many issues, Jason provided us with fantastic support. They always called back, reassured us, helped with negotiations. Cannot thank you all enough for your hard work! We are over the moon.... Read more
Seller
30th Apr 2022 (2 years ago)
C Watkins
Have messaged twice now over the last few weeks and have had no reply. Wouldn't recommend.... Read more
3rd Nov 2021 (3 years ago)
J Brown.
Bought a few properties from the south ville branch. Always spoke to Nitin, extremely knowledgeable and professional. But in ernest everyone was alway helpful and attentive. Everything went very smoothly. I highly recommend them.... Read more
Buyer
18th Sep 2021 (3 years ago)
P L
Thank you Nitin for ensuring i received a great customer experience. Nitin provided nice and clear communication throughout and exceeded all my expectations.... Read more
9th Sep 2021 (3 years ago)
J SPLY
Great service, clear communication and ensuring I was kept up-to date.
Nitin was extremely helpful in the process of my first mortgage, clear communication to ensure I was understanding in the process and what was needed from myself at all times. Nitin is an assets to this Connells branch!... Read more
Buyer
9th Sep 2021 (3 years ago)
T Lingard
The customer service from Nitin and the team was outstanding. Would definitely recommend!... Read more
8th Sep 2021 (3 years ago)
H Holtom
I was so nervous being a first time buyer but Thandi was so kind and professional!
I Definitely recommend... Read more
Buyer
8th Sep 2021 (3 years ago)
A Turi
Can't fault the service from the team here I rented with Dan and he's been so informative throughout the whole process it really makes a difference.... Read more
Tenant
7th Sep 2021 (3 years ago)
I Dehaney-Warren
All the staff are fantastic! Especially Giuseppe!... Read more
7th Sep 2021 (3 years ago)
A Higgins
Never tend to write reviews but I was so impressed by the lettings team here who helped me and my partner find a rental property and the stress-free and professional service they provided them from start to finish. A special thank you to Dan, who was absolutely fantastic throughout the process.... Read more
Landlord
7th Sep 2021 (3 years ago)
A Mulligan
Great service from Thandi on my viewing would recommend... Read more
7th Sep 2021 (3 years ago)
A Miller
Mortgage services are dreadful. I used Connells to purchase my property a few years back and to be fair they were ok back then. Unfortunately since then mortgage service went down hill massively. Supposedly I paid a fee which meant to last a "lifetime" when using their services in the future. In reality when I tried contacting their senior mortgage consultant on multiple occasions in order to re-mortgage my phone calls and emails were ignored. Massive shame as my initial experience with them was very positive. I gave up at the end and decided to use another provider which is amazing.... Read more
Buyer
3rd Sep 2021 (3 years ago)
G P
Disappointment with this agency started from the very first day, when we moved in and found out that the shower was broken - the water was absolutely scolding and there was no way on changing its temperature. When we contacted Connells about it, they said ‘we rang the previous tenants to ask how to turn on the shower and they said it was working fine. So you probably just don’t know how to use it’. It took us ages to even convince them to bring someone in to check on it and then it turned out that the thermostat was broken.
Any time we had some problems we would get the same answer ‘I’ll call them straight away and sort this out’ but nothing ever would get done. The agent would never get back to us. We constantly had to call them to ask for updates, week after week and the answer would be ‘I’ll call them later’ so the whole time we thought something had been done when actually the agent forgot to make a call on the first place.
With this agency it doesn’t matter what department they have to get it touch with, every single time nobody replies to their emails or calls. They won’t even try to help us in any other way, just have to live with it like it’s nothing.
We had to live in a flat that stank of sewage, the whole street stank as well for nearly 3 months. The blockage was in the street not in our flat so we couldn’t do anything about it ourselves. The only tip from the agency that we got was ‘open a window if it stinks’.
Then someone broke into our post box and that wasn’t sorted out for a long time, the agent even laughed at me when I called to tell him.
We also had to change the light fitting in our bathroom on our own (the irony of them thinking that we were too dumb to switch on a shower but then smart enough to change a light that’s fixed into the ceiling) and were promised to get our money back for it, but again, were promised to get in touch soon and again, nothing happened. Still waiting for our money:)
When we moved out they didn’t return our deposit for ages. You probably can already guess what the answer was ‘nobody replies to their emails or calls’.
After chasing with the deposit team on our own we found out that Connells never informed our landlord on damaged sink that was already like this when we moved in (we sent them pictures, logged it on the maintenance page and spoke about it on multiple occasions but they said due to covid it wasn’t important) and the landlord wanted to charge us £310 for it.
Absolutely disgusted. Worst experience ever.... Read more
Tenant
16th Jul 2021 (3 years ago)
S (NorthantsBayAdminAccount)
I used Connells Southville Bristol to purchase my first home and the service offered was very professional. One of the sales advisor, Nitin, was exceptional and took his time answering my questions. Nitin understood what I wanted and when we found the property, he was exceptional in his dealings with myself and the seller to secure the property. I will highly recommend their services.... Read more
Buyer
16th Jun 2021 (3 years ago)
A Cleary
When buying and selling houses communication is key. Nitin’s communication was 10/10. His suits are quality and really drives a professional message!... Read more
Seller
12th Jun 2021 (3 years ago)
M Brown
A good company which understands and value clients in areas which they operate.Communicating well and regular with their clients.... Read more
27th May 2021 (3 years ago)
A Phillips
Zero complaints from us, always available and helpful in facilitating my first time buy. Nitin's responsiveness and proactive communication was really helpful to getting the purchase through as quickly as possible without issue!... Read more
Buyer
10th May 2021 (3 years ago)
F LAGMOUCH
Agent does not come to the meeting... Read more
27th Apr 2021 (3 years ago)
M Dube
Poor service!... Read more
25th Feb 2021 (3 years ago)
E morrison
After 9 months of waiting me and my partner have finally moved into our new home (in no fault of connells)
Aaron was our mortgage advisor, he was amazingly helpful and professional the whole way through. His communication was impeccable and his reassurance put us at ease when we needed it.
We can not thank you enough for making our experience as first time buyers go as smoothly as it could and we HIGHLY recommend Aaron to anyone!
Ellé and Louis.... Read more
Buyer
13th Nov 2020 (4 years ago)
D Panunzio
Disgusting service!... Read more
6th Sep 2020 (4 years ago)
R williams
I'm extremely unimpressed by Connells lack of attention to detail. The particulars they wrote up for my house contained a number of errors - including describing my semi-detached as an end terrace and describing stairs and windows as being in completely the wrong places. The floor plans also bear no resemblance at all to the actual layout of my property.... Read more
Seller
31st Aug 2020 (4 years ago)
M Jordan
Very helpful and always quick to action any problems we've had. Huge shout out to Sarah who has looked after us very well.... Read more
4th Mar 2020 (4 years ago)
M Russell
Bought our first house through connells and the staff we dealt with were great! Nitin especially when having to deal with our frequent requests for reviewing and other questions. Aaron helped us understand the options available mortgage wise and was very helpful. ????... Read more
Buyer
15th Feb 2020 (4 years ago)
M Gopal
I bought a house from the Southville Branch. The staff was extremely helpful and friendly, they made the whole buying process stress free. Nitin was always approachable and reachable on the phone to answer any questions I had. I would definitely use them again when it comes to sell or buy another property.... Read more
Buyer
9th Dec 2019 (5 years ago)
R Heritage
Brilliant service. I use for lettings and the staff are so helpful.... Read more
Landlord
4th Dec 2019 (5 years ago)
M Giegerich
Bought our first home through Connells. Great, friendly advice and always proactive. Would recommend.... Read more
Buyer
2nd May 2019 (5 years ago)
A calabretti
Big thank you to Nitin and all team ! Rented and then purchased my first home very happy with the service ,great staff friendly and professional made this transaction stress free.... Read more
Buyer
27th Nov 2018 (6 years ago)
T Mullen
Fantastico! I Want to say a huge thank you to the whole team in southville! We sold our house in bishopsworth road with Connells and fair play to them they delivered on everything they said! But above all there honesty and proactive approach really made this transaction as stress free as possible.
Great work!... Read more
Seller
24th Oct 2018 (6 years ago)
A Haskins
Great Lettings team here!! Helpful and always friendly... Read more
Landlord
24th Aug 2018 (6 years ago)
S Serse
I've rent with them. All good till one point. A lot of promises but all lies. This guy named Dan working at Connells Southville promised me a washing machine, tents, clean carpets and so on. All lies. They took the money and stop answering at my phone calls. Shame!... Read more
Tenant
14th May 2018 (6 years ago)
C Edwards
Thanks again Justin and the team for helping myself and my sister selling our moms home, was a very tough time and you made it very easy. Will recommend you to my friends and family.... Read more
Seller
13th Sep 2017 (7 years ago)
A mansfield
I'm an estate agent myself, so when I meet a fellow team of people that do care about service and do know what they are talking about, I am always impressed. Karly on the sales progress side, updated me pretty much daily and I was the buyer! so she really knew what was happening and was informative, always helpful and clearly working hard. Thank you guys... Read more
Buyer
9th Dec 2016 (8 years ago)
R martin
Very good company to work with, staff are very helpful.... Read more
25th Nov 2016 (8 years ago)
A jennie
We have just bought and sold with Connells. Everyone was very helpful and supportive throughout a very stressful move, especially Karly and Jason. Highly recommended!... Read more
Seller
22nd Aug 2016 (8 years ago)
J Dodkins
Very clued up on their area, Justin helped me sell my home and was available throughout for me to pester him. So grateful, got a great price for my property and we managed to complete in little under 6 weeks. Would only ever use these guys in Bristol.... Read more
Seller
7th Aug 2016 (8 years ago)
N Young
I have worked with a few estate agents in buying and selling properties over the years and Connells Southville without a doubt have been a cut above the rest and I wouldn’t hesitate to use them again in the future or to recommend them to others. They were enthusiastic, supportive and professional throughout the sale and achieved a great result. The best agent I have used in Bristol.... Read more
Seller
17th May 2016 (8 years ago)
M Considine
Understanding and helpful staff in a difficult and stressful market. Appreciated... Read more
2nd Mar 2016 (8 years ago)
A Gilbert
Purchased our first home through this Connells office, had no problems at all. Justin and Daniel were really helpful and both stayed in touch with us throughout the sale to make sure it happened quickly. Thanks again we're really happy.... Read more
Buyer
11th Feb 2016 (8 years ago)
H Wright
Lovely people to deal with, sold my property in Southville and purchased two buy to let's. Many thanks to Justin who pretty much held my hand throughout the process, I can't thank you enough and will recommend you to my friends.... Read more
Seller
7th Feb 2016 (8 years ago)
L matthews
We sold my family home with Connells of Southville in October 2015. It was valued by Justin who is lovely, we felt completely at ease from the start with him. We had complete trust and knew we were dealing with a professional company. The house was at Whitmead Gardens, Hartcliffe and we were very surprised at the valuation that Justin gave us but true to his word we did achieve the price he quoted within no time at all. Justin and Roger kept us informed of progress throughout so we knew where we were. It was a pleasure dealing with Connells of Southville and would highly recommend them.... Read more
Seller
6th Feb 2016 (8 years ago)
D Dickinson
We sold our house through Connells in the summer of 2015 and could not recommend them highly enough.
We originally had valuations from 3x other agents, and were happy to go with one of them - but when Justin showed us around a property that we were looking at purchasing, we knew that we had to select Connells to represent us.
The level of professionalism, and enthusiasm for his work convinced us that Justin would get the right sale for our own flat.
It wasn't all plain sailing - we did lose one buyer - through no fault of Justin, Jason and the team. However this is when they can in to their own. They really did pull out all the stops to ensure that we found a new buyer, at the right price and on time to ensure that this setback didn't affect our own purchase, which was on a tight deadline.
The level of contact was great - they were always available via text/mobile/email no matter when we needed to get in touch.
In short - if you are selling in south Bristol - look no further!!!... Read more
Seller
6th Feb 2016 (8 years ago)
J H
I have never experienced such an incompetent agency. Absolutely no due diligence taken during our sale causing our home to fall through FOUR TIMES in FOUR MONTHS. This company do not vet their clients properly whatsoever. Moved agents now and came to find that other clients from Connells had also come to the same agents, due to the utter lack of professionalism, customer care and ability to do their jobs properly at Connells.
Unbelievable amount of stress and anxiety working with this branch, AVOID AT ALL COSTS.... Read more
Seller
19th Jan 2016 (9 years ago)
S Kenny
If you value your sanity and your wallet, really and truely don't use these people, particularly avoid "Charlie" who is a clone of the character Jill from Nighty Night, you'll be the star of your own black comedy.
She managed to upset our buyer so much they pulled out 2 days before we were due to exchange contracts. Dealing with us she seemed to reach for a lie as the answer whatever the question, and literally went on the attack whenever we expressed any concern at all about the process! We're £3000 out of pocket, and emotionally drained and still stuck in the house we were going to sell, after 3 months.
Cheers Connells!... Read more
Seller
19th Aug 2010 (14 years ago)