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- Countrywide North - Dennistoun
Countrywide North - Dennistoun
Opens tomorrow at 9:00am
612-614 Alexandra Parade, G31 3BT
Countrywide North Dennistoun are an estate agent in Glasgow. They mainly list properties in G31, G32 and G33. Over the last 6 months, they've listed 80 properties, with 19 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 8:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 8:00pm
- Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
View all details
Countrywide North - Dennistoun Reviews (74)
Have you used this agent?
89%
0%
1%
0%
9%
All (74)
Seller (44)
Buyer (4)
Landlord (0)
Tenant (1)
General (25)
A Pellette
Many thanks to Stuart, Cecilia, Gemma and all the team for handling the sale of our property professionally and with great attention to detail.
Seller
27th Apr 2025 (10 weeks ago)
M Limsiaco
country wide staff are helpful and the staff are all good to help the seller and the buyer whatever they need to know about their quires!thank you!
9th Apr 2025 (13 weeks ago)
J F
Sold my property with Countrywide Dennistoun; The process was thoroughly explained and well-handled. Everyone at the branch was very professional, accommodating, and personable.
Seller
8th Apr 2025 (13 weeks ago)
D slippers
Very professional and got top price for my property. Massive big thanks to the team at the Alexandra Parade branch!!!!
Seller
8th Apr 2025 (13 weeks ago)
Takhliq
We had a very professional and seamless experience with "Countrywide Scotland Estate Agents Dennistoun" when selling our flat. The team did an excellent job in marketing and selling our flat, which was achieved quickly. The communication was excellent throughout the process and the team was focused, friendly and committed to the goal. A special thanks to Paula and Stuart for their support, transparency and excellent service. I would highly recommend Countrywide Scotland Estate Agents Dennistoun!!!
Seller
20th Feb 2025 (20 weeks ago)
M Laura
Cannot praise this team enough. Absolutely fantastic service, they had my flat on the market and sold within 3 weeks and managed to get me an unbelievable, life changing price for my flat. Would highly recommend using the Dennistoun Countrywide team. Their communication is outstanding, and everything was made easy for me to understand. 10/10.
Seller
29th Nov 2024 (7 mo. ago)
A Film
I can highly recommend Countywide Dennistoun. They have just sold my flat and I am delighted with the offer I received. All the sales team were professional and genuinely kind as well as being efficient. Communication was timely and clear. Customer service at its best!
Seller
21st Nov 2024 (7 mo. ago)
N ohara
They went above and beyond to get my house on market quickly
Seller
18th Nov 2024 (7 mo. ago)
B Stewart
I would highly recommend Countrywide -Dennistoun the way they handled my sale and communication from them was above and beyond .
Stuart Clelland was truly amazing , professional and knowledgeable.
Paula , was also great and I was informed every step of the way through out the sale .
Thank you Countrywide - Dennistoun x????
Seller
15th Nov 2024 (7 mo. ago)
L Verrecchia
Thank you so much, Stuart and Gemma, for making the sale of our dad's home such a smooth and hassle-free process. Always there for me with updates and advice - much appreciated. Highly recommend the team @ Countrywide, Dennistoun!
Seller
25th Oct 2024 (8 mo. ago)
C Maclennan
Throughout what is undoubtedly a pretty stressful process, the team at Countrywide in Dennistoun were an absolute joy to deal with during our flat sale. They gave sound advice from the outset, managed viewings for us remotely, went above and beyond to help with all sorts of unforeseen issues and supported us through the trickier points of the sale. Stuart was my go-to for advice and support and Paula and Gemma were always on hand to help. A brilliant team. Big thank yous!
Seller
4th Oct 2024 (9 mo. ago)
J M
In short, I have absolutely no idea what I paid money for. The service they provided offered absolutely no additional value to the sale of my home other than a few telephone calls to tell me someone wanted to view it (and even that went wrong on occasion, with people showing up that I didn’t know about.)
I kept a timeline of the shambles, but at a certain point I decided I just wanted the process to end quickly more than I wanted to complain. There were 6/7 issues that gave me real cause for concern, but the cherry on top was when the people viewing my home told me that they were having issues communicating with them to arrange a viewing too. At that stage their failure to communicate effectively was actively impeding my attempts to sell my home.
In the strongest possible terms I would avoid countrywide Dennistoun at all costs.
Seller
30th Sep 2024 (9 mo. ago)
D DonnaF
We Recently sold our Dads house through Countrywide Dennistoun and the Team were great throughout the process. Would definitely recommend.
Seller
22nd May 2024 (1 year ago)
S Thorburn
Service has been seamless from start to what will be soon be finish.
Staff have always kept us informed through the process.
No hesitation in recommending Countrywide Dennistoun.
22nd May 2024 (1 year ago)
B Haynes
Great company. Service is untouchlde. Pity, Michael miller is or was a director. He conned me out of a lot of money. Scum he is
10th Aug 2023 (1 year ago)
C H
The team at Countrywide were very friendly and helpful through the whole process of buying my new flat and even left me a small welcome pack. Would highly recommend.
Buyer
26th Jun 2023 (2 years ago)
S Gkanidis
completely ghosted me after agreed on a sale
25th May 2023 (2 years ago)
S liddell
I recently sold my mum's house with the Countrywide Dennistoun team and I was thoroughly impressed from start to finish. This was my first ever house sale and I live in England so needed extra support and guidance. Stuart, Paula, Denise and Lucy were superb at patiently and carefully guiding me through the process and kept me informed every step of the way. All my calls and e-mails were speedily returned, communications were outstanding. From the moment I met Stuart I knew I was in professional, competent, experienced and very good hands, indeed he went considerably more than the extra mile for us. I am both hugely impressed and extremely grateful.
Seller
5th Apr 2023 (2 years ago)
A Kids
Stuart is extremely helpful, very friendly and knowledgeable about the whole selling process, professional advises are provided throughout the way, Stuart will go over and beyond and try his best to help his clients. I felt being very lucky to meet Stuart and his team (such as Denise), my property is on offer in less than a week, couldn’t recommend the team any higher, thank you very much, and I will definitely contact you again for any future sales!!!
Seller
17th Jan 2023 (2 years ago)
T Folk]
A massive thank you to Denise for going above and beyond for us to secure our new home.
20th Dec 2022 (2 years ago)
N Mackintosh
Lucy, Stuart and Paula are a great help throughout. Highly recommend
30th Nov 2022 (2 years ago)
Anonymous Home Buyer
Myself and partner purchased a property via Countrywide Dennistoun and we were both very impressed throughout the entire process. Each staff member couldn’t be more helpful and always on hand to answer any questions. Thank you.
Buyer
3rd Jul 2022 (3 years ago)
A Roberts
Fantastic service from the entire team at Countrywide Dennistoun who managed to sell my property in two days in the middle of December! Can’t fault all the support we got in our first time selling a property. Massive thanks to Stuart for all the advice and answering of my random questions. To Max, Paula and Georgia thanks for the awesome support and communications throughout.
Seller
14th Apr 2022 (3 years ago)
P James
I Would like to thank the countrywide team for selling my house (with profit) within a matter of days !
Absolutely fantastic job throughout. I gave Stuart the job to sell my property after hearing 3 other competitors but his case presented was far superior !
Paula and Max where in regular contact and did a great job
Highly recommend
Thanks again
Seller
25th Feb 2022 (3 years ago)
H Shopper
A house that my partner and I were really interested in buying went on the market last Tuesday. It is however, going to a closing date 10 days after putting it on the market which is disappointing and does not appear to give the buyers enough opportunities to view a property. Maybe something to review in future.
16th Feb 2022 (3 years ago)
E Boyd
Just sold my Mum's house with the help of Stuart Clelland, Countrywide Dennistoun.
Cannot sing Stuart's praises highly enough.
He was understanding and incredibly helpful and knowledgeable at every turn. There simply isn't a problem that Stuart doesn't know how to solve! He always goes above and beyond.
Would not hesitate to use Stuart and Countrywide again.
Thank you again for all your help.
Seller
28th Jan 2022 (3 years ago)
D Houston
My wife, Fiona and I were delighted with the help we received from the Countrywide Team in Dennistoun in marketing and selling her late mother's property. We would like to thank Stuart, Paula and the rest of the team for the kind, professional way they carried out their business. Thanks to their marketing the house was sold remarkably quickly.
Seller
19th Jan 2022 (3 years ago)
G Hunter
We used the Countrywide team based on Alexandra Parade to market and sell our flat; a painless, efficient and effective process carried out by professionals who "know their stuff" and deliver.
Seller
15th Dec 2021 (3 years ago)
F Mackinnon
Countrywide's Dennistoun branch couldn't have been more helpful with the sale of my flat. I was anxious and had no idea what to expect as it was my first time selling but Stuart put me to ease straight away and explained exactly how the process worked and what Countrywide could do for me. Stuart kept me notified at each stage of the process prior to my flat going on the market and once it was listed Paula and Bobby were in contact to arrange viewings and I was very lucky to receive and accept an offer within 3 days. Everyone I dealt with was so friendly and helpful. Would recommend Countrywide to friends and family .
Seller
2nd Dec 2021 (3 years ago)
K Wong
Sold my flat through the team at Countrywide North and was very happy with the service offered by Stuart, Paula, Max and Bobby. They were always on top of the game keeping me informed of developments and viewings. Stuart was very honest in telling me to get rid of the clutter in the flat before selling and it worked! Also they have great photographers who take proper photos for the advert which I'm sure helped attract more viewings. Overall great team and would recommend if you're looking to sell.
Seller
2nd Dec 2021 (3 years ago)
A Atkins
Professional and great communication!
16th Nov 2021 (3 years ago)
M Lamont
My wife and I sold our property through the Denniston brand of Countrywide. The staff couldn’t of been more helpful and informative throughout the process. In continual contact via phone, email and text to keep us both updated on proceedings. From booking viewings to arranging for key collections, they made the whole process stress and hassle-free. Couldn’t recommend the team enough.
Seller
23rd Oct 2021 (3 years ago)
C Morrison
Having to deal with selling my late mum’s home was not easy, but speaking to Stuart at the beginning made me feel at ease.Once the house was on the market I then spoke to Bobby, Paula and Max who were all extremely friendly and professional and the house was sold just after one week for a great price.
Professional from start to finish.
I would definitely recommend them.
Thank you.
Seller
28th Jul 2021 (3 years ago)
howlinwhippet
Great comms at all times from Stuart, Bobby, Max and Paula at Dennistoun branch. Highly recommended. Great bunch of folk to deal with!
28th Jul 2021 (3 years ago)
J Savinykh
Couldn't recommend more. The team were amazing throughout and I ended up getting more than expected for my property!
Moving can be a stressful time but Paula, Bobby and Stuart were always there to reassure and support. Certainly worth the 5 stars I've given them. Thanks guys!
Seller
15th Jul 2021 (3 years ago)
R Hughes
Excellent communication and service throughout process, highly recommended. Thank you
11th May 2021 (4 years ago)
C watson
I can't thank countrywide enough for the sale of my late mothers flat. Stuart went above and beyond to make this process a lot easier than I thought possible. Thanks again team. Would highly recommend.
Seller
28th Apr 2021 (4 years ago)
C fri2
Very good service and kept informed throughout process
19th Apr 2021 (4 years ago)
I McLeish
they were really helpful and professional at all times ,cannot ask for much more
16th Apr 2021 (4 years ago)
Y Thomson
Thoroughly recommend this branch, staff where extremely dedicated and helpful.
31st Mar 2021 (4 years ago)
L Millar
Great Service throughout from Countrywide. Stuart, Paula and Bobby were very helpful from start to finish and ended up getting a great offer on my property.
Stuart would get back to me very quickly even outwith normal business hours and managed to get the home report and photographs done within a couple of days and then my house was on the market by the third day. I would definitely recommend ????
Seller
31st Mar 2021 (4 years ago)
S Seenan
We used Countrywide Dennistoun branch to sell our flat, and were delighted with the service we received. The team were professional and kept us informed at all times of viewings, offer status etc. We were very happy with the outcome - the flat sold within the week. We are currently awaiting finalisation of entry dates etc, but would recommend Countrywide as a very professional organisation. Stuart, Bobby and Paula were responsive and replied to any communication promptly .
Seller
30th Mar 2021 (4 years ago)
K McGraw
My sister and I were selling a flat on behalf of our brother, who had had a stroke. We were extremely lucky to be working with Stuart Clelland, as he was extremely, professional, knowledgeable about the market for flats and easy to discuss some issues, which were complex and for us, difficult to share. Stuart was always very supportive and given some of the issues, I do believe other agents may have refused to help us. Within a week, overcoming the obstacles, the flat was on the market, at a price higher than we anticipated, which was of course wonderful news. Once the flat was on the market we were introduced to Paula Mellon, who would manage viewings and provide feedback on viewings/offers. Again amazed at how professional, responsive Paula was, especially given the flat was not high value and in need to work. My sister and I were amazed when Paula advised a price, told us how buoyant the market was and from them she kept us fully updated on progress. The flat was advertised around 3pm and by 5pm Paula called to say we had an offer, higher than expected and cash. We were so delighted, however, Paula advised us to wait and during the next 6 days there were 10 viewings and higher offer, which was also cash. From start to finish the entire experience of selling was stress free and that was down to both Stuart and Paula, who are the ultimate professionals and know their clients, market so well, which gave us amazing reassurance we had engaged the correct Estate Agents. We can not thank them enough for all their support. We would certainly recommend Countrywise Dennistoun, to anyone planning to sell or buy a property. We will certainly use them again due to the fabulous service received. Kathleen McGraw
Seller
8th Feb 2021 (4 years ago)
amyjackson93
We had a great experience selling our flat in Carntyne with Countrywide’s Dennistoun office!
Stuart was so efficient at setting us up as a client and getting our listing live, and he price matched a quote we had from elsewhere. Once our flat was listed, Paula was great at keeping us updated with booked viewings, and at following up with people after they had viewed and giving us feedback - we had viewings every night after we listed the flat (often multiple viewings in one night), but this was managed seamlessly and didn’t feel anywhere near as stressful as we had anticipated.
Stuart also gave us lots of advice when it came to the offers we received, and we sold our flat above home report value within a week of the listing going live. We were absolutely delighted!
We also used the mortgage team at the Dennistoun office - Connor was excellent and explained the whole process of securing our mortgage for our next home, and got us a deal we’re very happy with. When Connor was then on paternity leave the team picked up our case without issue and this didn’t effect our application whatsoever.
All in, couldn’t fault the service we received from the estate agency and mortgage teams at Countrywide in Dennistoun - would recommend them in a heartbeat!
Seller
31st Jan 2021 (4 years ago)
Anonymous Homeseller
Stuart and the staff at Countrywide Dennistoun were professional, supportive and always on hand to help during the sale of my house. Couldn't fault the service.
Seller
30th Jan 2021 (4 years ago)
C Bowie
I have emailed separately with a full complaint but the short version is:
Once Countrywide had secured me as a client I no longer received the good service I had enjoyed at the start. My main complaint is that I was not given independent mortgage advice AT ALL. I was only offered mortgages from Halifax despite there being better rates available which I found myself online. I understand now that the broker will have received a bonus payment from Halifax. I paid £500 for "independent financial advice" which I did not receive. I was also recommended extremely expensive home insurance, life insurance and critical illness cover, once again all from one company so a commission would likely have been earned from this.
Halifax did not send my mortgage documentation. I received no apology and ultimately the purchasing of my property was delayed by a fortnight because of this which was an inconvenience for all parties involved. The broker did not offer at any stage to explain the mortgage offer to me despite it actually saying this should always be done in the accompanying booklet from Halifax.
I have been left feeling a little cheated and unsure what I'm paying so much money for. I really don't normally complain, but since talking to a couple of friends and family who have bought property themselves recently with good independent advice, I don't think my experience was the norm. I'd like to know what Countrywide would say their £500 fee is for.
Buyer
26th Nov 2020 (4 years ago)
A Miller
I used Countrywide for my property sale and the friendly Dennistoun team made the process go very smoothly. When my solicitor was being unresponsive they also stepped in to help and got immediate results. Thank you!
Seller
2nd Oct 2020 (4 years ago)
A K
Countrywide in Dennistoun helped me sell my flat in a most efficient manner. They were quick, organised, knowledgeable about their market, and they communicated very well. Their approach is clear, quick and lead to results above my expectations. Highly recommended.
Seller
1st Oct 2020 (4 years ago)
W Reid
From start to finish was always informed with what was going on regarding viewings offers etc.Cara and Paula either gave me a quick update by email or a call Many thanks for the great personal service during such difficult times and would not hesitate to use or recommend Countrywide to anyone else .Thanks very much.
Wm Reid
1st Oct 2020 (4 years ago)
A P
I used Countrywide, Dennistoun for a recent property sale. Excellent service from start to finish and that aspect of the process ran very smoothly. Cara and Paula were both excellent - superb communicators, clear, friendly and pleasant to deal with.
Seller
25th Sep 2020 (4 years ago)
B Williams
Cara, Paula and the team have been wonderful throughout my sale. Good communication, excellent attention to detail and will bend over backwards to do their best for you. Would definitely recommend and would want to use Countrywide again for any future sales.
Seller
16th Sep 2020 (4 years ago)
W connelly
Fantastic people done everything for me from start to finish delighted with the service provided.
9th Sep 2020 (4 years ago)
M Burns
From the moment Stuart visited Mum's house to start the whole process, I felt very reassured how smooth and stress-free it was going to be. At the branch Cara was so professional and kept me well informed with regular phone calls. She was so polite, pleasant and very sensitive to our circumstances. I would definitely recommend Countrywide!!
Seller
9th Aug 2020 (4 years ago)
Anonymous Homeseller
Excellent service, easy to deal with, valuation spot on, marketing very good, 4 viewings all done by Estate Agent, good communication and feedback following viewings, offer accepted within 2 weeks of house being on market, sale concluded successfully. Had own home report, so fee reflected this.
Seller
8th Nov 2019 (5 years ago)
K Biggar
Nothing but praise for the advise and service we received from Countrywide Dennistoun. Everyone we had dealings with was welcoming and friendly. Communication was clear and easy. Emma helped us secure mortgage funds and was the ultimate professional throughout the process.
24th Oct 2019 (5 years ago)
K Coulter
Very good experience sold my house in a week.
Seller
12th Sep 2019 (5 years ago)
K Prendergast
The service provided by Countrywide was top class, I cannot fault them in any aspect of the process. They were very courteous and understanding of our wishes in regards to when viewings could be arranged for. I would highly recommend them to potential sellers as you won't get a better service.
12th Sep 2019 (5 years ago)
J Milton
Great service all round from the Countrywide, Dennistoun branch. Would highly recommend , kept up to date throughout my sale.
Seller
1st Aug 2019 (5 years ago)
J Kyriacou
I called Countrywide to sell my house, had a few other companies in and between them either not turning up and others being quite expensive, Countrywide seemed the best way to go, I bought my house from the same branch in 2006 and felt I trusted them more. Great service from start to finish. No question was too small or insignificant to them and they were always keeping me up to date with any news of the viewing’s or other information. It seems that they are very much like a family as well as a business. Thank you so much for helping me out and making the process very manageable and enjoyable.
Seller
31st Jul 2019 (5 years ago)
S phillips
Great service from start to finish. Staff are fantastic. Would highly recommend them.
2nd May 2019 (6 years ago)
J White
We can't thank Cara, Lyndsay & Paula enough for all their hard work and dedication they have given us on the sale of our property. I was kept up to date with everything and nothing was too much for them when answering our questions. Great service all round from Countrywide. Would recommend and would definitely use again. Thanks Jemma & Darren.
Seller
15th Apr 2019 (6 years ago)
M Orluc
I tried to sell my house with Countrywide Dennistoun. It was my first house and I was not completely aware of all the ins and outs of the process.
I mean they are friendly. So there's that.
Never will I ever use their services again. Not even to buy one of their houses. I picked them because they made me believe that I would easily be able to get at least my money back if not more.
And maybe I was expecting too much from them, but for the commission they've asked, you'd expect a bit more.
4 months in, not one offer. Many people visited even though they clearly had no interest in the house (or no mortgage secured to buy it). Made me waste my time and money by missing work to do the visits as the real estate agents never offered to do the visit themselves which I found odd ( I'm from France, back home, owner would never do the visits).
My house is in a dead end street, putting a sign "for sale" in front of it was pointless as nobody apart from my neighbours were able to see it.
After being told the market was slow and making me drop the price twice, they proceeded to give me vague updates every 2/3 weeks assuring me they were doing their best by sending my property advert by email to their list of potential buyers. Which I very much assumed would be directly redirected to those people's junk mail box.
After 3 months and almost a half, I made the decision to leave them, to which they gracefully charged me almost £600. £400 for the Home Report which is fair. But £200 for absolutely nothing, otherwise known as "Marketing costs".
If I hire a plumber, and the plumber is incompetent, I don't pay him.
If the price of entry was too high, it was for them to tell me so and drop it when the house was first put on the market.
For the little amount of work that has been done, you may as well hire one of those online companies. They might be able to do more for you at a much cheaper price.
Seller
13th Dec 2018 (6 years ago)
J robert
fantastic service, nothing too much trouble
6th Dec 2018 (6 years ago)
M Elizabeth
Fantastic staff , very helpful and informative , wouldn’t hesitate in recommending them .
5th Dec 2018 (6 years ago)
R Allan
Could not recommend enough seen Lauren for my Mortgage and the service was fantastic. Product knowledge was spot on. Definitely be back again. Thanks Robert
5th Dec 2018 (6 years ago)
N Anderson
Over the past couple of months I have had dealings with several estate agents both online and retail - I can only commend the experiences that I had with this branch. Their attention to detail, efficiency and customer service far excelled that of other companies, in my experience. Buying/Selling can be a very stressful time, however, the girls (particularly Natalie and Lynsey) at the branch were always on hand with any questions and dealt with queries quickly and efficiently. I would definitely recommend this branch to others.
31st Oct 2018 (6 years ago)
A cowan
Excellent service from Steven and the team. Good value for money and everything was included in the price, which isn’t the same for all agents. Would recommend as flat sold very quickly.
Seller
18th May 2018 (7 years ago)
L service
I recently secured a rented property with Slater Hogg and Howison after months of putting in applications with other branches. Helene was extremely helpful throughout the process and got us a viewing straight away and dealt with our application very quickly, ultimately securing us the property. Her communication has been great and has put our minds at ease.
Tenant
15th May 2018 (7 years ago)
J CORLETTO
Hostile Outspoken know it all staff.Civility is not in their vocabulary .No doubt the owner will be prompted to come on here. But where are you Mr Owner when your staff are rude and offensive to potential clients.Disgusting branch.
4th May 2018 (7 years ago)
G Wijas
I am writing to you as a very disappointed countrywide customer and am making a formal complaint about Alan. I am finding this very unprofessional when Alan disregards my mail messages.
When you payment for the Countrywide service, lack of contact and lack of interest in the matters of the client.
One of many problems you pay for home insurance and life insurance (3,5 months) when you do not have your keys yet. I contacted with insured company and they told me of the person who insured us should do it. about many attempts to contact, he did not do it from January, we have May.
This is one described problem. I wouldn't give even one star, but it's not possible.
Buyer
3rd May 2018 (7 years ago)
V Kinnaird
The Alexandra Parade Countrywide branch helped me sell my flat in a day! You can't get better than that! I got the price I was looking for and every member of the team was professional at each interaction. Thank you.
Seller
25th Apr 2018 (7 years ago)
D Hannah
I was recommended countrywide by one of my friends when looking to remortgage. I was delighted with the professional and prompt service I received both when visiting this office and when contacting the office via phone. The staff couldn’t be anymore helpful or courteous! I would highly recommend them for their services.
25th Apr 2018 (7 years ago)
K Henderson
Fantastic friendly helpful staff.
25th Apr 2018 (7 years ago)
S Concannon
I am writing to you as a very disappointed countrywide customer and am making a formal complaint about the Dennistoun Glasgow Branch.
I decided to put my house on the market in June of this year and thought I would have the local countrywide branch come out to value the place and get some market and pricing information. I met with P**, who was very professional and I decided there and then to give countrywide the business. I had some conditions of my own, and P** duly noted them on our agreement before we signed off on the deal.
My conditions were as follows –
I requested that, as the house is completely empty and unoccupied, the Estate Agent arrives prior to the potential buyer and opens the curtains, blinds and windows.
That the agent uses the air freshener I purchased to freshen the place up prior to the buyer arriving.
That all lights are turned off when leaving the property.
That all windows are closed when leaving the property.
That all curtains and blinds are closed when leaving the property.
Unfortunately, on no less than 6 (six) occasions, I had to call the branch to complain that the curtains and/or blinds had been left open and lights had been left on. This was causing me a lot of unnecessary stress and also putting my property at risk to potential thieves or squatters and was also breaching my insurance agreement (which I made Countrywide aware of and they still ignored me). I contacted the police about this matter and met with them to make a report. I also reported it to my insurance company and they gave me some guidance on the matter.
This is not, however, where the complaint ends. A lady offered £112,000 for the property. Countrywide decided to reject the offer on my behalf and didn’t bother to notify me until I called to adjust the price to a fixed price, maybe two weeks after the offer was made. I said to call the lady back and let her know I would accept. It turns out the lady found something else and I lost the sale. Thanks Countrywide.
There was an open viewing last week. I hadn’t been to the property for around a week at this point. I went up at the weekend to cut the grass. I went up on Saturday and to my horror there was a large dog poo on the doorstep. It had been there for a while, and I asked a neighbour who confirmed it had been there for a week. That means that all of the viewers on Thursday night had to step over that to enter the property. Now I’m not saying your agents have to clean dog poo from my doorstep, but a call to me would have had it sorted BEFORE the people came to view. Another failing in service, and poor observation and decision making skills by the "agent".
As the final insult to me as a customer, I had one more failing to find from countrywide before I decided to make my complaint. After cutting the grass, I went upstairs to the bathroom to wash up. On my way up the stairs I started to notice a very strong smell of urine. When I got in to the bathroom, someone had used the toilet some time ago (before the Thursday viewing I think) and hadn’t flushed. What’s more is that the urine managed to make its way all over the seat, bowl and floor, and having sat for so long it had went brown, thick and tacky. The smell was putrid, and given the only other people with keys to the property are countrywide, I can only assume one of your agents did this. I had to clean it all with bleach, which was absolutely disgusting and not how I planned to spend my day.
This is, without doubt, the worst service I have received anywhere in my life. There is no respect, professionalism or interest in the customers wishes or for their property. I strongly recommend you DO NOT use Countrywide as your Estate Agent and instead read reviews and find a better Estate Agency in the area. I certainly wish I had as I now have to go through the complaints procedure to terminate the contract which has already been broken by Countrywide.
Seller
20th Sep 2016 (8 years ago)
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Pacitti Jones - Dennistoun 0.03 mi away
Keys Estate Agents - Alexandra Parade 0.05 mi away
Slater Hogg & Howison - Dennistoun 0.09 mi away
Allen & Harris - Dennistoun 0.09 mi away
1 — 4 — Sale 0.59 mi away
1-4-sale - Glasgow 0.59 mi away
Mitchells Sales and Lettings 1.54 mi away
Housespotters Estate Agents - Covering Glasgow 1.59 mi away
More Countrywide branches
- Countrywide North - West End (Glasgow) 1.33 mi away
- Countrywide North - Burnside 3.13 mi away
- Countrywide - West End (Glasgow) 3.37 mi away
- Countrywide Scotland - Glasgow West End Sales 3.37 mi away
- Countrywide - Baillieston 3.40 mi away
- Countrywide North - Kirkintilloch 5.65 mi away
- Countrywide North - Clarkston 5.69 mi away
- Countrywide - North Paisley 8.30 mi away
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