T Ianniello
Kirkintilloch like many of their branches once they have done a deal they dont care.
Went into branch Kirsten quite happily chewing the fat and not even thinking Im a professional. I am collecting keys and the Valuer listening to a colleague planning her social life instead of looking after Buyer and Seller. No that would interfere with her social life. Phoned earlier on week and everything a trial and chore. No wonder Estate Agents get a bad rep.
Seriously I wish I had the luxury of doing the bare minimum. World has gone nuts time and place and standards have stayed at lowest levels ... Covid and any other excuse is the fall back. We live in a era where it would good to not have to complain and expect professionalism . Yet at no time did she think you know what this guy is stressed and buying a new house apologise . We all make mistakes and its about accountability . I may have overreacted however I am the customer and Countrywide's liveliehood is about paying customers. I sold that property via Keys in October, Countrywide did not even feature in my shortlist. They did an amazing Job sellling property for fantastic price allowing me to downsize. Its not what you say its what you do that matters .... Read more
24th Dec 2024 (29 days ago)
L Findlay
Happy from start to finish. No hesitation on recommending Kirkintilloch Countrywide. Would certainly use them again... Read more
18th Nov 2024 (9 weeks ago)
T McGarry
Great service from valuation to offer accepted! Nothing was ever a problem and we were kept up to date throughout. We’d highly recommend all the team at the Kirkie office.... Read more
Seller
18th Nov 2024 (9 weeks ago)
In my opinion the person in charge of my account did not put enough effort into trying to sell.... Read more
Seller
24th May 2024 (7 mo. ago)
D Saunders
The team at Countrywide Kirkintilloch were fantastic from start to finish. Andrew came to our house to do a valuation and he was very friendly and knowledgable - he was also spot on with the home report value and what the house could achieve. Both Kirstin and Lesley were so lovely and helpful and always at the end of the phone for any questions, they got viewings booked really quickly and they kept us well informed. Raymond was great with showing everyone around as we couldn't do the viewings ourselves so that was a great help. We would highly recommend them to everyone!! - Chelsea and Dan... Read more
Seller
31st Mar 2024 (9 mo. ago)
V H
Excellent service throughout. Very professional. Ongoing communication was great. A pleasure to deal with. Thanks Kirstin and Andrew.... Read more
15th Mar 2024 (10 mo. ago)
H TVG
Both Lesley an Kirstin were fantastic with their communication, information and support. I had a very specific need and a very short time to find a property and I want to say a sincere thank you to Kirstin for you empathy and overall approach. My situation, although not unique I am sure, was a little stressful for me and you truly helped me feel that as well as looking after your seller you were also supporting me as a buyer, not always the case, but it certainly was with you. This gave me absolute faith in using your team to sell my property too. A wonderful friendly, accessible approach with professionalism not always apparent in the sector. I would highly recommend your services. Thank you.... Read more
Buyer
19th Feb 2024 (11 mo. ago)
G Watt
First class service. They dealt with everything professionally, and kept me up to date through the whole process. Lesley and Kirsten made me feel very welcome, and were both extremely helpful. Superb.... Read more
23rd Nov 2023 (1 year ago)
A Robinson
Countrywide were absolutely brilliant and if I ever have to sell a house again, I will go with them. They were very professional, did an excellent internet page, with very good photographs and they kept me up to date at all times. Thank you for selling my house so quickly.... Read more
Seller
23rd Nov 2023 (1 year ago)
N MacEwen
We experienced absolutely fantastic service from all the team in Kirkintilloch. At short notice we wanted to get our house on the market quickly, and the team pulled out all the stops to make it happen. It really felt like they went over and above, and we achieved the sale we needed. Thanks to Andrew for the initial visit and valuation, Kirstin for taking things up from there and to Lesley and Michelle for helping out too. Some of our viewers told us that Countrywide were the best agents to deal with by some distance.... Read more
Seller
11th Jul 2023 (1 year ago)
C Millar
Excellent customer service from everyone. Friendly, professional and efficiently handling of a sale which progressed quickly and seamlessly.... Read more
Seller
7th May 2023 (1 year ago)
G Scott
Staff did an excellent job. They arranged and carried out the viewings in my absence, always phoned me the day after a viewing to give me feedback and updates. Great team of people in this office. Cheers, Gary.... Read more
Seller
29th Apr 2023 (1 year ago)
D trella
All the staff were extremely helpful,
Fast and efficient.
I was more than impressed with the communication and guidance i received throughout the purchase of a home.
Would highly recommend reaching out whether selling your home or looking to buy.
Great team with obvious attention to detail.
Kirstin the branch manager responded very promptly to any queries and Raymond was a wonderful help out on viewings.
Keep up the great work????????????.... Read more
Buyer
24th Apr 2023 (1 year ago)
D T
Nice agents and a quick easy sale job done ????... Read more
Seller
6th Mar 2023 (1 year ago)
P McCrae
The team were incredibly helpful, always a quick call a way, sometimes advice was difficult to get from the lawyer but the agents at the Kirkintilloch office were outstanding and were on hand for any questions. Their response time for calls was incredible, if I didn't get them on my first ring I was called back almost immediately.
They have been a wealth of knowledge and have honestly made what is a very stressful time so much easier.... Read more
22nd Oct 2022 (2 years ago)
C Baxter
All the staff were fantastic especially Lesley and Fiona they were very knowledgeable and understanding. They kept me up to date with all the information and made the process of buying the house much easier than expected. I highly recommend Countrywide and would most definitely use them for any future dealings.... Read more
Buyer
14th Oct 2022 (2 years ago)
A Wilson
All the staff at Kirkintilloch Branch were so helpful and friendly, kept me up to date with viewers and feedback, very happy with their service and pricing, sold my house in less than a week... Read more
Seller
18th Aug 2022 (2 years ago)
C Richardson
Our whole experience of employing the services of Countrywide Kirkintilloch has been marvellous. Andrew and Lesley really know their market and were able help and advise at every stage of buying and selling. The attention and professionalism we were provided was second to none. We can't recommend Countrywide Kirkintilloch enough.... Read more
1st Aug 2022 (2 years ago)
J Campbell
As a first-time buyer in a difficult market it can be a nervous experience, but Lesley and Michelle were attentive throughout which made the process really smooth. Couldn't fault them at any point and everything was done without having to chase at all. Would definitely recommend.... Read more
15th Jul 2022 (2 years ago)
F Fierens
Fiona and her team we're really great in assisting us in the sale of our house. Communication was correct and the information given in the first contact with Andrew was also excellent. Follow up from viewers was correct and any questions raised were immediately answered and/or solved. Countrywide was a breeze of fresh air after the previous estate agents we worked with.... Read more
8th Jul 2022 (2 years ago)
O Dairy
The Kirkntilloch team were selling my late mother's house and as I live in England and was remote from the property, they dealt with everything very efficiently with care and kindness given that I was grieving as well.
My main point of contact was the Manager, Fiona Campbell, but all the team, including Andrew and Lesley, were able to field questions and responses were always prompt.
Thanks to them for a successful conclusion and making the process straightforward.... Read more
23rd Jun 2022 (2 years ago)
T Mack
Everyone I spoke to at the branch was friendly and knowledgeable. Any queries I had were dealt with quickly and efficiently and they kept me informed about what was happening throughout the process.... Read more
23rd May 2022 (2 years ago)
D Steell
I have used countrywide in Kirkintilloch to sell my house in Moodiesburn and I would definitely recommend them after receiving an excellent service from them from start to finish. Particular mention for Lesley who was very professional and kept me up to date at every stage of the process.... Read more
Seller
19th May 2022 (2 years ago)
D Williamson
The team at the Kirkintilloch branch have been amazing throughout every step of our selling process. This is our first sale so we had plenty of questions but this didn’t phase them, remaining polite and calm with each phone call. Their daily updates on the progress of the sale ensured we were always in the loop and felt constantly in control of the situation.... Read more
Seller
12th May 2022 (2 years ago)
T TBC
All the staff at CountryWide North were very helpful, from the buying of our new property to the selling of our own home. Everyone was very knowledgeable and communicated well with us through the whole process. We will def recommend to family and friends... Read more
Seller
12th May 2022 (2 years ago)
A wright
Due to Fiona, Lesley, Andrew and Michelle's professionalism and patience this very stressful time selling my home was made alot easier. First class communication and advice from start to finish. Would highly recommend the team at Kirkintilloch... Read more
Seller
11th May 2022 (2 years ago)
Thanks to Fiona, Andrew, Lesley and Michelle's patience and professionalism they have made a rather stressful time selling my home alot more easier. Great communication throughout the entire process. Thanks to you all, you deserve a medal!! Would highly recommend the team at Countrywide, Kirkintilloch... Read more
Seller
5th May 2022 (2 years ago)
H Hoggan
I bought a property in Kirkintilloch and found the staff helpful and quickly responded to emails and calls. No complaints... Read more
Buyer
14th Apr 2022 (2 years ago)
A Smith
After having a poor experience with another local estate agent whose best offer received was below home report after 3 months on the market, we took our property off the market. Fast forward 9 months when we went back on the market Andrew & Lesley got us a fantastic offer which was 18.5% over. Couldn’t recommend them highly enough, they delivered exactly what they said they would deliver.... Read more
Seller
6th Apr 2022 (2 years ago)
J Robertson
Great service - All staff were available when required & communication was excellent from start to finish! Lesley/Fiona in particular were very helpful. Highly recommend using Countrywide !... Read more
24th Mar 2022 (2 years ago)
C Dawson
First time selling a property and with the help of Lesley McEwan from start to finish made the process very easy. I'd like to thank Lesley for her regular communication and assistance and would recommend the Kirkintilloch branch of Countrywide to others.... Read more
Seller
21st Feb 2022 (2 years ago)
M Harrison
After having my property on the market with a competitor some time back and it not selling or having one viewer in the first month, all the staff at Countrywide Kirkintilloch not only got us an amazing offer ( 5 offers) way over the asking price, but could have had it sold within the week too!! It took 2 weeks but this was because we wanted to keep it on he market for this time. They did a fantastic job of carrying out viewings ( over 30)!There could have been a lot more but we took Fiona’s correct advice and decided on a closing date. A huge thank you to Fiona, Andrew( property valuer), and Lesley and Michelle for their teamwork as i do believe they were kept very busy with enquiries and working behind the scenes including many viewings.
Mr and Mrs McTier... Read more
Seller
15th Feb 2022 (2 years ago)
E Scott
Had my meeting from the Valuation team, the whole team at Countrywide were fantastic, especially Mr Andrew Brown from the Valuation side, he couldn't have been more helpful ???? 5 Star's ?... Read more
2nd Dec 2021 (3 years ago)
K Buchanan
Excellent service. Andrew visited in order to value our property, and Leslie managed the viewings, offers etc. All went well, very impressed.... Read more
Seller
29th Jul 2021 (3 years ago)
V MACCORQUODALE
This is the second experience I have had with Countrywide, Kirjkintilloch. The first time round, I was buying a property through them and on this occasion , I have been selling my home, Both experiences have been positive and I am grateful for the human touch they have brought to the stressful business of selling a much-loved home, particularly given the difficult circumstances caused by the ongoing Covid restrictions. In our initial meetings, Andrew Brown was a beacon of positivity and enthusiasm in his appraisal and expectations for the sale and Lesley McEwan has kept me in the loop at every turn. It has proven to be a very quick and efficient process and I am grateful for the support and care given to me by these 2 consummate professionals. Thank you both. I would therefore have no hesitation in recommending Countrywide , Kirkintilloch for all things property.... Read more
Seller
23rd May 2021 (3 years ago)
M Thomson
Excellent service from start to finish. Completely on the ball and kept me updated every step of the way.... Read more
19th Apr 2021 (3 years ago)
L Barrie
As a potential buyer, I would alert sellers that they do not return phonecalls and whenever you call to follow up they fob you off. Shocking customer service, would never recommend to anyone to use them to sell their property.... Read more
8th Apr 2021 (3 years ago)
N Cloggie
Would highly recommend Countrywide Kirkintilloch. Andrew came out to value my property and then the sale was dealt with by Lesley and Michelle. Both kept me up to date on every aspect of the sale. My first time selling a property and it was stress free.... Read more
Seller
5th Mar 2021 (3 years ago)
A McLeod
Just sold my house today with ease! A perfect experience from start to finish. Coming highly recommended by family members too. All their colleagues were a delight to talk to and very informative, I knew I was in good hands and was very confident about the sale. A very swift process with a great outcome. Thankyou Countrywide!... Read more
Seller
24th Feb 2021 (3 years ago)
L Scott
The nicest thing is the agents don't even have the curtecy to reply to an email when a house is about to sell, I'm fact they just wait till you call them to chase up about a house you're interested only for them to tell you it has already sold, to make matters worse, they're pushy in getting you to use their solicitors and mortgage advisors and some are downright arrogant when it comes to first time buyers, needless to say, estate agents are themselves an industry middle man that really shouldn't exist any more, need more only listing agents to take over, wish more sellers would just use purple bricks, so far the only estate agent /house advertiser that haven't been a downright nightmare to deal with. Much more to the point and generally plesent viewing agents with a system that gives everyone involved equal opportunity.... Read more
8th Feb 2021 (3 years ago)
B Nisbet
Countrywide have been brilliant from start to finish! Paul came out and valued our house and kicked off our sale. Lesley then took over the day to day management of the sale and was absolutely brilliant in Keeping us up to date and chasing the other estate agents for updates! Would recommend them highly... Read more
Seller
2nd Feb 2021 (3 years ago)
G McMenamin
I can’t recommend Countrywide Kirkintilloch enough, brilliant service from start to finish when selling my flat. From the minute Andrew came out to speak to myself he was very professional and made me feel at ease, giving me lots of advice and answering all my questions. Lesley has been amazing and was in constant contact with myself, nothing was too much for her. Thanks to everyone at Countrywide for making a stressful time a lot less stressful.... Read more
Seller
29th Jan 2021 (3 years ago)
M Maxwell
I can’t thank the staff enough, my house was sold in 7 days and I was contacted on a regular basis. All the staff were extremely helpful and I would recommend Countrywide to anyone selling their property. Special thanks to Maria, Andrew and Michelle. Thanks again... Read more
Seller
27th Jan 2021 (3 years ago)
P McFadden
We have sold various properties with Countrywide Kirkintilloch and wouldn’t go anywhere else. Andrew is always right on the money when it comes to his valuations of the property. He is honest and upfront in a professional constructive way. Maria in the office is as efficient as she is polite. A nicer lady you could not meet. Michelle is great also and as a team they work so well. They take all the stress out of selling. We feel we were kept in the loop from the very first point of contact until we dropped our keys at their office. Congratulations guys on providing a first class service.... Read more
Seller
26th Jan 2021 (3 years ago)
M McFie
Very helpful and professional, made the process of selling our property very simple and easy. I would recommend them to anyone looking for a property or selling their property.
A great team, thank you.... Read more
Seller
14th Nov 2019 (5 years ago)
This is the third time we have used Countrywide. Maria Andrew and Michelle have never let us down and gave 100% customer service. Hassle free experience, would definitely use services again. Thank you.... Read more
Seller
22nd Sep 2019 (5 years ago)
C Ferro
Excellent service!!! 100% recomended... Read more
2nd Aug 2019 (5 years ago)
p88tag
I considered online agents to sell but am now so glad I trusted this team. It did cost a little more on paper, but the time, worry and extra mile Maria and Andrew have gone to make what is a very stressful process feel worry-free has proven to be worth every penny. They keep in touch regularly, are so trustworthy to take viewings of what is a complicated big old house, when you've a sensitive family situation and also then when when the house was vacant. I never had to worry and could trust them to know every detail of the house and it's beautiful history. Maria and Andre worked very hard to secure our new purchase too (not forgetting Lesley), I can't praise and thank them enough. Moving house is the most stressful thing you can do and the team here are exactly what you pray you'll have to support you through it. Some things just aren't worth doing online. Countrywide Kirkintilloch get 10/10 from me and my family!... Read more
Seller
14th Jun 2019 (5 years ago)
J Kirker
Great service - Lesley was particularly helpful and made everything completely stress-free!... Read more
24th May 2019 (5 years ago)
D Pryde
Great service from all the staff very efficient and friendly.... Read more
22nd Feb 2019 (5 years ago)
M waddell
I cannot praise Countrywide Kirkintilloch highly enough for their first class service. They were of invaluable assistance to us some years ago in marketing our property and the purchase of our present home. Now we are on the move again and find they still operate to the same high standard. All the staff are absolutely lovely. They are friendly, helpful, and supportive while being totally professional. My son also recently moved house with their help and I now consider Countrywide to be our "family" Estate Agents and recommend them to all our friends. Thanks to Maria, Michelle, Lesley and Andrew for their on-going support.... Read more
Seller
17th Dec 2018 (6 years ago)
C McVey
A big thank you to all the staff at countrywide for their great service over the last few weeks. They kept us up to date with any developments throughout the buying/selling process and gave great advice. I would highly recommend them.... Read more
Seller
14th Nov 2018 (6 years ago)
R McCann
I can’t recommend Countrywide Kirkintilloch enough, brilliant service from start to finish when selling our home. All of the staff we friendly and professional and we always felt valued as clients. Communication was excellent, we never had to chase for a response to anything. Thanks to everyone for making a stressful time in life a lot less stressful ????... Read more
Seller
2nd Nov 2018 (6 years ago)
S Kapoor
Railroaded into making a formal offer with one hour notice. Poor client probably done out of a good deal. Stay away from them.... Read more
2nd May 2018 (6 years ago)
J Singh
Sold my property for a price I was happy, all staff was very polite and really helpful with everything, kept me up to date during the process with all viewings. Would highly recommend and I will be certainly using them again.... Read more
Seller
27th Apr 2018 (6 years ago)
S Mcpherson
Professional service, polite and keeping you up to date with regards to selling our flat. We would like to thank all staff involved and hope to use your services again in the future.
Mr & Mrs McPherson... Read more
Seller
23rd Oct 2013 (11 years ago)