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HouseWorth
© GetAgent Limited 2025
- Cluttons - Chelsea
Cluttons - Chelsea
Closes at 6:00pm
73 Sloane Avenue, Chelsea, SW3 3DH
We market your home as we would our own, going the extra mile to secure a sale, or find a dependable tenant. With a strong emphasis on personal service, we listen to understand what you want to achieve and will always provide objective advice, with the intent on building a long-term and trusted relationship.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 10:00am - 2:00pm
- Sunday Closed
View all details
Cluttons - Chelsea Reviews (46)
Have you used this agent?
96%
0%
0%
0%
4%
All (46)
Seller (2)
Buyer (1)
Landlord (7)
Tenant (20)
General (16)
R T
The Chelsea office are so helpful. They have always being on hand if there is something to sort out with the tenant or property. Highly recommend.
Landlord
31st Mar 2025 (14 weeks ago)
J Ferenczi
Avoid Cluttons Estate Agency – A Nightmare Experience
Our experience renting a property through Cluttons was nothing short of appalling. The property, located on Smith Terrace, Chelsea, was advertised as a long-term unfurnished rental. The agent assured us repeatedly that the landlord sought a long-term tenant, which aligned with our requirements. However, this assurance turned out to be a facade.
Initial Negotiations and False Promises
We requested the removal of all furniture, consistent with the property being rented unfurnished. The agent assured us the landlord was "very flexible" and agreed to these terms. Yet, from the moment we moved in, the landlord exhibited bizarre and unprofessional behavior—refusing to acknowledge us in person and insisting on communication solely through written letters, which we dutifully complied with for six months.
Mismanagement and Lack of Support
After six months, the landlord engaged Cluttons to manage the property again. During their inspection, we were commended for maintaining the property to a high standard. However, despite multiple follow-ups, we never received confirmation of the landlord's satisfaction. Instead, after just ten months, we were served a Section 21 notice to vacate the property with no explanation.
Abrupt Eviction and Lack of Compassion
Despite requesting a reasonable extension to find a new property during the challenging summer rental period, Cluttons offered no support. Their indifference compounded the stress of finding a new home. Eventually, we moved out, only to face further issues retrieving our deposit.
Deposit Disputes and Silence
After moving out, the landlord made an unjustifiable claim, demanding £3,500 for the storage of furniture removed to fulfill the rental agreement. This charge was baseless, as the property was rented as unfurnished, and there was no mention of such fees in the contract. Cluttons remained unresponsive for weeks, only reappearing when we noticed the property was back on the market at a new price. Their excuse? "That’s handle by a different team, not me".
Final Thoughts
Cluttons demonstrated blatant favoritism toward the landlord, failing to uphold their role as neutral managing agents. If you’re considering renting through Cluttons or looking at properties on Smith Terrace, think twice. Their lack of professionalism, poor communication, and disregard for tenant rights make them an agency to avoid.
If the agency describes the landlord as "odd" (their word, not mine), take it as a red flag. It’s a scam in disguise, enabling them to churn through tenants and create new contracts every year. Save yourself the frustration—look elsewhere!
Tenant
7th Dec 2024 (7 mo. ago)
L Prima
We recently rented a flat through Cluttons Chelsea and we highly recommend them.
Tom, our agent, was super responsive, he took good care of us (as it was our first renting experience) and made sure everything went smoothly.
He was also very knowledgeable of every step of the process, and reacted quickly to every question we had.
Overall, a very good experience with Tom and the Team at Cluttons Chelsea!
Tenant
6th Oct 2024 (9 mo. ago)
A Seghers
Lovely experience with Cluttons. Joe & Tom have been wonderful!
30th Sep 2024 (9 mo. ago)
J Black
We have recently moved into a property in Battersea, and I must say I have been blown away by the support I’ve received from our estate agent Harry. He’s gone above and beyond to sort out all problems we have encountered. He made it a very easy and smooth move. I can say for sure that we will be using Cluttons again, and definitely when we look to buy next year!
Tenant
21st Aug 2024 (10 mo. ago)
H Brink
Utterly impressed by the service that Jay at Cluttons gave to us to sell our flat. We'd had a long struggle previously with other estate agents but Jay made the whole process completely seamless. He is not only incredibly knowledgable about the field he works in but also incredibly lovely and both ourselves and the now new occupiers of the flat could not be happier.
Highly recommended
Seller
26th Jun 2024 (1 year ago)
P Reed
Myself and my boyfriend had a wonderful experience with Cluttons Estate Agents in Chelsea. Tom helped us find a beautiful apartment that matched our requirements exactly. He was incredibly helpful and accommodating with helping us as first time renters. Thank you for helping us find a lovely home!
Tenant
2nd Jun 2024 (1 year ago)
K DUGGAN
I don't usually leave reviews but Joe at Cluttons was so helpful and made the whole process so easy and pleasant.
This was the first time in the 10 years I've rented In London that I have had a great experience with a lettings agency from start to finish, Thank you Joe & Cluttons!
Tenant
22nd Apr 2024 (1 year ago)
K S
Thomas helped me to find a rental property, and my experience was great. He was incredibly responsive, answering all my questions promptly and patiently. No matter how small the concern, he addressed it with professionalism.
I was impressed by his efficiency and quick action, keeping me informed throughout the entire process and keeping my best interests in mind.
Thanks to Thomas my rental process was very smooth. I highly recommend him.
Thank you!
Tenant
19th Feb 2024 (1 year ago)
Ehsan
My property manager would rarely get back to me. Also I haven’t received my deposit back after a month of returning keys.
Tenant
5th Feb 2024 (1 year ago)
D Pickup
I would like to take the time to leave a review for the outstanding service and professionalism we experienced with Jay Badiani via Cluttons. Jay was there at every stage of our buying process of the house of our dreams. He helped us in all sorts not just sales related issues. For example he gave us advice on how the best way was to break our lease of the house we were renting. He had the best contacts and competitive prices for builders . His communication was excellent and we always felt he gave honest and helpful advice. We would definitely highly recommend Jay and Cluttons .
Buyer
30th Jan 2024 (1 year ago)
G Fletcher
Cluttons Chelsea Estate Agents have done a great job in relation to letting flats I own in London. Cluttons have been quick and effective at finding tenants, arranging their move-in and dealing with a number of other administrative actions. I would strongly recommend them to other landlords
Landlord
3rd Oct 2023 (1 year ago)
B Sio
Had a nice experience with Rosy who was very helpful in dealing with repairs and refurbishments. She did a great job. Would recommend!
Landlord
2nd Oct 2023 (1 year ago)
Masami
From the property viewing to the contract signing, Agent Thomas has always been honest and provided us with a sense of security. We appreciate Joe's company during the sweltering days of measurements without a single complaint. Gemma's friendly handling of complex procedures also put our minds at ease. We are truly grateful to have found properties handled by the fantastic team at Cluttons Chelsea!
27th Sep 2023 (1 year ago)
F Aba
Amazing services. Very positive energy at the office. I worked with Thomas and everything went very smoothly. From the process of renting to receiving the property everything was fantastic. Thank you!
Tenant
26th Sep 2023 (1 year ago)
D Marchese
I am very grateful for the very professional and efficient way in which Rosy Shresta Pradhan handled a complex programme of refurbishment for a tenanted property in SW1.
Landlord
20th Sep 2023 (1 year ago)
J Boon
Great experience finding a new property to Rent with Cluttons. The agent we worked with, Thomas Galvin, was a huge help, very quick to answer any questions and provided regular updates throughout the process.
Tenant
12th Sep 2023 (1 year ago)
M Vallotto
Amazing people and great agents. Would a 100% recommend to use the Cluttons team. Great bunch of people and superb proffesionals
11th Aug 2023 (1 year ago)
B Mooney
I had an exceptional experience with Tom at Cluttons Real Estate. His honesty and dedication had made the apartment letting process smooth and stress-free in comparison to other agencies in the area. He was always available to take my calls and his knowledge of the market was impressive. I highly recommend Tom for his outstanding service and would give him a 5-star rating without hesitation.
Landlord
28th Jul 2023 (1 year ago)
A Jersabeck
My recent experience with the Cluttons team in particular Gemma Allen has been flawless. Her efficient way of communication and handling the negotiation was extremely efficient and timely and I cant thank her enough for the smooth handling of the task on hand, especially important for somebody like me who is living abroad and depend on a reliable partner. So well done and keep up the great work.
14th Jun 2023 (2 years ago)
C Tuckley
Rosy has been very helpful throughout the rental process!
Tenant
23rd May 2023 (2 years ago)
E Chadwick
Tom and Rosy have made our move very smooth. They have been very responsive and helpful, making sure we were informed of each step of the process. We’re really pleased with our new rental and fee that Rosy will be a reliable Property Manager should we have any issues!
Tenant
3rd May 2023 (2 years ago)
E Nicholls
I recently had an issue within my flat which my property manager (Rosy) went above and beyond to resolve quickly. She was very attentive and efficient, keeping me informed at all times. Very pleased with the service provided by Cluttons.
Tenant
16th Apr 2023 (2 years ago)
F Bird
Tom did a great job helping me find a flat quickly and easily - highly recommend!
13th Apr 2023 (2 years ago)
M Bruce
Tom and the entire Cluttons Chelsea team went above and beyond during our flat search. Providing clarity through every detail and assisting from the first showing to signing the tenancy agreement! Great group of people who are a pleasure to work with if you are looking for an agent.
Tenant
24th Mar 2023 (2 years ago)
M Licosa
The agency helped me every step of the way during the renting process. Thomas, the agent with whom I talked, was very nice. Thank you
Tenant
21st Mar 2023 (2 years ago)
G fromage
We had an amazing experience with Thomas Galvin from Cluttons to rent our property in Sloane Square :)
We highly recommend Thomas for any rental search.
Landlord
20th Mar 2023 (2 years ago)
M beluche
I had to deal with Cluttons Chelsea recently, and it was a perfect experience: helpful, professional and responsive! Special thanks for Thomas who was my direct contact.
15th Mar 2023 (2 years ago)
O Voronina
Great experience overall, the agent (Joe) worked to accommodate my schedule, was responsive. The whole process of renting a flat went fast and smooth, no surprises.
Tenant
7th Feb 2023 (2 years ago)
A Klimov
The contract was signed quickly. Highly recommend Joe, who is friendly and helpful. ??????????
17th Jan 2023 (2 years ago)
B Irving
Easy to work with, Responsive and Friendly.
Dealt with Gemma and Michelle.
14th Nov 2022 (2 years ago)
K rutter
We have just completed a rental renewal of our flat in Chelsea , the service we have received from Michelle Hartshorn has been exemplary, she negotiated for us with our tenant to produce a fair uplift and then provided an excellent recommendation for an electrical contractor who has upgraded our flat to the latest regulatory standard , we are extremely pleased and grateful , keith and debbie rutter
Landlord
4th Nov 2022 (2 years ago)
? Alrakhees
Thank you for Michelle and GemmaDazell
For the helpful support and services
27th Sep 2022 (2 years ago)
M Makhmutova
I've been a tenant with Cluttons Chelsea for a year and I'd definitely recommend this agency! Always very supportive, respectful, friendly, and quick to respond to any enquiries. Special thanks to Michelle Hartshorn for supporting me through my tenancy!
7th Jul 2022 (3 years ago)
B Kostem
Michelle is great and was very helpful in helping us renew and renegotiate our lease. Great company for rentals in Chelsea!
8th Jun 2022 (3 years ago)
D Charalambous
Phillippa was brilliant. Punctual, knew the property well, new the landlord well and as a result was able to advise me quickly on requests and property information pre start of tenancy. An asset to Cluttons.
Tenant
11th May 2022 (3 years ago)
V Ku
Michelle and Phillipa have been super helpful, professional and accommodating in my property search, thank you both for assisting me in the process!
27th Apr 2022 (3 years ago)
M Heston
I highly recommend this agency, they are professional and very efficient.
27th Apr 2022 (3 years ago)
L Fournier
Everything was super smooth for the move-in, I can only recommend!
8th Apr 2022 (3 years ago)
Z nessa
I have rented my most recent property from Cluttons, Chelsea. The process was smooth, efficient and easy to follow, from start to finish. Philippa was the main agent I was in contact with and she was available around the clock - all my questions were answered and she worked extra hard to ensure I could move in ASAP. I can’t thank the team and Philippa enough for their support in helping me find my new place! I would recommend them to anyone looking to make their move that bit smoother and less time consuming.
Tenant
7th Apr 2022 (3 years ago)
H Samuelson
Both Thomas (Tom) and Michelle were incredibly helpful in securing my rental property, pushing through the admin and supporting my move. Could not thank them and the whole team at Cluttons, Sloane Avenue branch enough. Professional, helpful and moved quickly to secure and close. Thank you all!
Tenant
30th Mar 2022 (3 years ago)
D Rodriguez
I have rented an apartment in Chelsea through Cluttons in Sloane Avenue. All the staff were really nice and súper profesional. In 10 years in London abs changing 10 times and dealing with many agencies, these guys were just amazing. Very responsive, caring and helping all the time.
Special mention to Michelle, Tom, Philippa and Alys who were in contact with me during the year and specially during the move out period which is normally busier organising viewings and providing instructions for check out. Very very high recommended these guys to any person interested to rent an apartment in the area, there are many agencies in the area/street but the Cluttons staff are simple the best.
Tenant
25th Feb 2022 (3 years ago)
M Taisne
Thanks to Gemma and Alys the whole process from sale to moving in had been smooth, quick and efficient! Very helpful people, highly recommend!
Seller
5th Sep 2021 (3 years ago)
D Özba?
I recently rented a flat through Cluttons-Chelsea and I am very pleased with their services. The staff were very lovely and professional--they were always responsive, caring and trustworthy.
Tenant
1st Jul 2021 (4 years ago)
S Ho
Friendly and polite people and good services!
12th May 2017 (8 years ago)
R Pascoe
Very friendly people!
17th Jun 2016 (9 years ago)
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