Hugh at Dexters was absolutely the best I could ask for. Really understood my search (and how it changed) right from the getgo. Always responsive and helpful. Didn't send me anything to look at that didn't fit what I was looking for - which is rare! Can't recommend more
24th Aug 2021 (7 weeks ago)
One of the most unprofessional dealings I have had with an agency.
I made an offer on a property which was accepted. Soon after there were clear signs that the seller was not serious about the sale, constantly stalling and not providing simple required documents to the solicitors. At that point I was ready to just move on and cut my losses.
Yet the agent consistently assured me that everything was ok, that they personally knew the seller very well, and were in daily contact. Then after nearly 4 months of wait and empty assurances, they simply advised me that the seller had dropped out, and they couldn't do anything about it! The so-called 'great relationship' with the seller was suddenly non-existent.
As a result I incurred significant losses in solicitor fees etc, and missed out on other opportunities. It is also worth adding that during these 4 months I was passed around 3 different agents, including the sales manager himself.
I rarely post reviews, but in this case I feel obliged to warn others not to trust this agency's empty words or promises, and to go with your gut instead. Like I should have done.
28th Mar 2021 (6 mo. ago)