Antonia was extremely professional and very helpful in our letting hunt. Although we did not end up letting any properties with her, she was kind and very knowledgeable about the property market and letting process. She was very informative, and I would highly recommend her to anyone looking in the South Kensington area. She was genuine and provided us with great service during our search.
Ollie Fuller was an absolute pleasure to deal with. He was very responsive and knowledgeable. Thank you.
Absolute nightmare. Foxtons have failed to deliver on any of their responsibilities. The only time they were really keen on getting things done is when it was our turn to pay 6 months' rent up front. They didn't get the apartment cleaned before our arrival, despite delaying our move-in to allow time for them to do so, they didn't provide a 2nd set of keys, despite promising to do so and were rude and unhelpful every step of the way. One piece of the paperwork we were supposed to provide was missing (because they told me it was not necessary) and one of their agents actually said "Well I'm not letting you move in without [the document]". On top of the advertised admin fees were were presented with around £300 of hidden extra charges as well as a 2% credit card charge, which they failed to warn us about, which again was in the £300 range, their service costing over 2x as much in the end than advertised. I would never recommend them to anyone. I know they have a large range of flats on offer, but I would urge everyone to do their best to avoid Foxtons.
Thank you Toto, you were fantastic help. We'll certainly give you call when we're looking to sell. Best wishes, Tom
Did not sell the sub £1m property within a 2 month marketing period. However, they got a decent number of viewings in, the marketing materials were good and the team was relatively easy to communicate with.
I am extremely happy with the Knight Frank Estate Agency, and the team members that work there. I have found them to be extremely professional, very helpful, and above all - happy! A big 'thank you' to Antonia Lambert for being our representative, and for conducting our property search. Because of her enthusiasm and dedication I have now decided to rent out one of my properties through Knight Frank Lettings.
I found Laura Heron to be an exceptionally good negotiator. On our initial meeting I was very impressed by her politeness, and her professionalism. She was on the case immediately, and it didn't take her long to achieve the rental income that I was looking for. Knight Frank are very fortunate indeed to have such a great team working with them.
SOMEONE ACCESSED TO MY FLAT WITHOUT MY PERMISSION
Today I arrived after a summer break finding all my furniture, personal items shuffled and moved. Windows open and handle damaged, main door closed but unlocked. During August, Knight and Frank agents emailed me for permission for viewings for a new tenant which I confirmed.
But this does not give permission to change the condition of the flat, move around personal items and leave windows open and damaged. Nothing is stolen but a stranger accessed to my flat. Police who came for inspection confirmed that who has keys could have entered which leaves only Knight and Frank agents could be responsible for during the viewings.
I tried to contact them via email and emergency number but could not get any response. I would never sign a contract with them nor recommend them.