heart home facebook-with-circle linkedin-with-circle twitter-with-circle Rectangle-70 search Path-2 icon Star Group-10 Group-11 Group-12

Are Heather And Lay Estate Agents Right For You?

Compare local agent performance and fees, and find the best one to sell your home.

Compare agents
Heather And Lay Estate Agents
See More

102 Properties

In Last 6 Months

10 Weeks

Average Sell Time

98.1%

Of Original Asking Price
Another Agent
See More

103 Properties

In Last 6 Months

14 Weeks

Average Sell Time

100.0%

Of Original Asking Price
See which agents sell for the most money
% of Asking Price
98.1%
Avg. Sale time
10 Weeks
Average Rating
Instantly compare agent fees and performance
Get Started

About Heather And Lay Estate Agents

Monday 9:00am - 5:30pm
Tuesday 9:00am - 5:30pm
Wednesday 9:00am - 5:30pm
Thursday 9:00am - 5:30pm
Friday 9:00am - 5:30pm
Saturday 9:00am - 4:00pm
Website Request quote
About

We are proud to say we are one of the area’s leading estate and letting agents; we have built our reputation on the tried and tested values of good service and great advice. We have been established in the area for over 30 years, but that is not to say that we are rooted in the past – we employ industry-leading techniques, on-the-ground insight and innovative technology to help you achieve your property goals. If you are looking to buy, sell or let, you can trust us to deliver on our promises.

3 Church Street TR11 3DN

Accreditations
Get a free, instant online valuation
Listings by number of bedrooms
  1. 8 1 bedroom/studio properties listed by Heather And Lay Estate Agents in the last 6 months
  2. 29 2 bedrooms properties listed by Heather And Lay Estate Agents in the last 6 months
  3. 45 3 bedrooms properties listed by Heather And Lay Estate Agents in the last 6 months
  4. 16 4 bedrooms properties listed by Heather And Lay Estate Agents in the last 6 months
  5. 4 5+ bedrooms properties listed by Heather And Lay Estate Agents in the last 6 months
Number of Listings
  1. In January 2018 the number of properties listed was 80
  2. In February 2018 the number of properties listed was 73
  3. In March 2018 the number of properties listed was 62
  4. In April 2018 the number of properties listed was 64
  5. In May 2018 the number of properties listed was 81
  6. In June 2018 the number of properties listed was 75
  7. In July 2018 the number of properties listed was 73
Listing Market Share
  1. In February 2018, Heather And Lay Estate Agents had 12.6% market share in TR11 , 13.4% market share in TR10 , 3.6% market share in TR12 and 1.3% market share in TR1
  2. In March 2018, Heather And Lay Estate Agents had 10.9% market share in TR11 , 12.5% market share in TR10 , 2.3% market share in TR12 and 1.2% market share in TR1
  3. In April 2018, Heather And Lay Estate Agents had 10.8% market share in TR11 , 12.8% market share in TR10 , 0.6% market share in TR12 and 1.2% market share in TR1
  4. In May 2018, Heather And Lay Estate Agents had 11.9% market share in TR11 , 15.5% market share in TR10 , 1% market share in TR12 and 1.5% market share in TR1
  5. In June 2018, Heather And Lay Estate Agents had 11.6% market share in TR11 , 10.4% market share in TR10 , 1.9% market share in TR12 and 0.5% market share in TR1
  6. In July 2018, Heather And Lay Estate Agents had 11.7% market share in TR11 , 11% market share in TR10 , 2.1% market share in TR12 and 0.3% market share in TR1

Properties listed and sold by Heather and Lay Estate Agents

Average Value
£330,055
Average Size
3 Beds
Most Active Postcode
TR11
  • 7 bed property on FALMOUTH for sale for £350,000
  • 3 bed property on HELFORD for sale for £565,000
  • 7 bed property on Marlborough Road, Falmouth TR11 for sale for £350,000
  • 3 bed property on Orchard Lane, Helford, Helston TR12 for sale for £565,000
  • 3 bed property on PENRYN was sold on 18th July 2018
  • 2 bed property on Tremanor Way, Falmouth TR11 for sale for £270,000
  • 3 bed property on Boslowick Close, Falmouth TR11 for sale for £220,000
  • 4 bed property on Levine View, Goldenbank, Falmouth TR11 for sale for £425,000
  • 3 bed property on Spernen Wyn Road, Falmouth TR11 for sale for £820,000
  • 4 bed property on Stewart Court, Falmouth TR11 for sale for £650,000
  • 5 bed property on Bohelland Road, Penryn TR10 for sale for £350,000
  • 4 bed property on Colworth Avenue, Falmouth TR11 for sale for £295,000
  • 3 bed property on Crane, Camborne TR14 for sale for £250,000
  • 3 bed property on Falmouth TR11 for sale for £250,000
  • 3 bed property on FALMOUTH was sold on 19th July 2018
  • 2 bed property on Castle Drive, Falmouth TR11 for sale for £650,000
  • 4 bed property on Marlborough Road, Falmouth TR11 for sale for £515,000
  • 2 bed property on Pulla Cross, Truro TR4 was sold on 1st July 2018
  • 3 bed property on Arundell Gardens, Falmouth TR11 was sold on 23rd June 2018
  • 2 bed property on Carwinion Road, Mawnan Smith, Falmouth TR11 for sale for £225,000
  • 3 bed property on Chymbloth Way, Coverack, Helston TR12 for sale for £650,000
  • 1 bed property on Emslie Road, Falmouth TR11 was sold on 24th June 2018
  • 3 bed property on Mayfield Road, Falmouth TR11 was sold on 2nd July 2018
  • 3 bed property on Pengarth Rise, Falmouth TR11 for sale for £265,000
  • 3 bed property on Polmennor Road, Falmouth TR11 was sold on 23rd June 2018
  • 4 bed property on Trelowen Drive, Penryn TR10 for sale for £435,000
  • 1 bed property on Truro Lane, Penryn TR10 was sold on 20th June 2018
  • 2 bed property on FALMOUTH was sold on 19th July 2018
  • 5 bed property on Western Terrace, Falmouth TR11 for sale for £450,000
  • 2 bed property on Calver Close, Penryn TR10 for sale for £175,000
  • 2 bed property on Permarin Road, Penryn TR10 was sold on 15th June 2018
  • 3 bed property on Fore Street, Constantine, Falmouth TR11 was sold on 11th June 2018
  • 3 bed property on Queen Anne Gardens, Falmouth TR11 was sold on 7th June 2018
  • 2 bed property on Sunny Corner, Coverack, Helston TR12 was sold on 8th June 2018
  • 4 bed property on Constantine, Falmouth TR11 was sold on 7th June 2018
  • 2 bed property on Conway Road, Falmouth TR11 for sale for £275,000
  • 2 bed property on Dracaena Avenue, Falmouth TR11 for sale for £185,000
  • 2 bed property on High Street, Falmouth, Cornwall TR11 for sale for £325,000
  • 1 bed property on High Street, Falmouth, Cornwall TR11 was sold on 7th June 2018
  • 3 bed property on Messack Close, Falmouth TR11 was sold on 5th June 2018
  • 3 bed property on Passage Hill, Mylor, Falmouth TR11 was sold on 1st June 2018
  • 3 bed property on Budock Water, Falmouth TR11 was sold on 11th July 2018
  • 3 bed property on Lower Terrace, Ponsanooth, Truro TR3 for sale for £365,000
  • 3 bed property on Calver Close, Penryn TR10 was sold on 5th July 2018
  • 3 bed property on Chirgwin Road, Truro TR1 was sold on 1st June 2018
  • 4 bed property on Sampson Gardens, Ponsanooth, Truro TR3 was sold on 20th June 2018
  • 2 bed property on FALMOUTH was sold on 19th July 2018
  • 2 bed property on Stratton Place, Falmouth TR11 for sale for £295,000
  • 1 bed property on PENRYN was sold on 18th July 2018
  • 4 bed property on Boslowick Road, Falmouth TR11 was sold on 3rd July 2018
  • 2 bed property on Longfield, Falmouth TR11 for sale for £220,000
  • 3 bed property on Vicarage Close, Budock Water, Falmouth TR11 was sold on 30th May 2018
  • 4 bed property on West Street, Penryn TR10 was sold on 23rd May 2018
  • 2 bed property on Comfort Road, Mylor Bridge, Falmouth TR11 for sale for £265,000
  • 2 bed property on The Retreat, Broad Street, Penryn TR10 for sale for £130,000
  • 3 bed property on Constantine, Falmouth TR11 was sold on 20th June 2018
  • 4 bed property on Falmouth TR11 for sale for £340,000
  • 4 bed property on Port Navas, Constantine, Falmouth TR11 for sale for £980,000
  • 4 bed property on Budock Water, Falmouth TR11 for sale for £335,000
  • 3 bed property on Helford, Helston TR12 for sale for £850,000
  • 3 bed property on Lannoweth, Penryn TR10 was sold on 21st May 2018
  • 3 bed property on The Praze, Penryn TR10 was sold on 4th July 2018
  • 2 bed property on Calver Close, Penryn TR10 was sold on 29th May 2018
  • 2 bed property on Conway Close, Falmouth TR11 was sold on 11th May 2018
  • 4 bed property on Symons Hill, Falmouth TR11 was sold on 19th June 2018
  • 2 bed property on West Street, Penryn TR10 was sold on 16th May 2018
  • 2 bed property on Conway Road, Falmouth TR11 was sold on 24th May 2018
  • 3 bed property on Polwithen Road, Penryn TR10 was sold on 11th May 2018
  • 4 bed property on Cliff Road, Falmouth TR11 for sale for £780,000
  • 3 bed property on Trefusis Road, Flushing, Falmouth TR11 was sold on 11th July 2018
  • 4 bed property on Market Street, Penryn TR10 for sale for £250,000
  • 3 bed property on Marine Crescent, Falmouth TR11 for sale for £300,000
  • 2 bed property on Truro Lane, Penryn TR10 for sale for £179,950
  • 5 bed property on Belhay, Penryn TR10 was sold on 16th July 2018
  • 3 bed property on Bowling Green, Constantine, Falmouth TR11 was sold on 18th May 2018
  • 4 bed property on MYLOR was sold on 3rd July 2018
  • 2 bed property on Trescobeas Road, Falmouth TR11 for sale for £249,950
  • 5 bed property on Gyllyngvase Road, Falmouth TR11 for sale for £815,000
  • 5 bed property on PENRYN was sold on 3rd July 2018
  • 2 bed property on Permarin Road, Penryn TR10 was sold on 31st May 2018
  • 4 bed property on Bronescombe Close, Penryn TR10 was sold on 27th April 2018
  • 2 bed property on FALMOUTH was sold on 19th July 2018
  • 1 bed property on Poltair Meadow, Penryn TR10 was sold on 17th July 2018
  • 2 bed property on Springfield Road, Falmouth TR11 was sold on 3rd May 2018
  • 3 bed property on Trefusis Road, Flushing, Falmouth TR11 for sale for £320,000
  • 2 bed property on Trescobeas Road, Falmouth TR11 for sale for £230,000
  • 2 bed property on Cliff Road, Falmouth TR11 was sold on 7th July 2018
  • 4 bed property on Carwinion Road, Mawnan Smith, Falmouth TR11 for sale for £895,000
  • 3 bed property on Tuke Close, Falmouth TR11 was sold on 1st May 2018
  • 2 bed property on Cliff Road, Falmouth TR11 was sold on 25th April 2018
  • 2 bed property on Cliff Road, Falmouth TR11 was sold on 26th April 2018
  • 2 bed property on PENRYN was sold on 13th April 2018
  • 2 bed property on Smithick Hill, Falmouth TR11 for sale for £142,500
  • 1 bed property on Clare Terrace, Falmouth TR11 was sold on 7th April 2018
  • 3 bed property on Mitchell Hill, Truro TR1 was sold on 5th May 2018
  • Studio on Broad Street, Penryn TR10 for sale for £140,000
  • 1 bed property on Broad Street, Penryn TR10 for sale for £140,000
  • 3 bed property on Chapel Hill, Ponsanooth, Truro TR3 was sold on 18th May 2018
  • 2 bed property on Glasney Terrace, Penryn TR10 was sold on 5th April 2018
  • 1 bed property on FALMOUTH was sold on 4th April 2018
  • 1 bed property on Gyllyngvase Terrace, Falmouth TR11 was sold on 3rd April 2018
  • 3 bed property on Polwheveral, Constantine, Falmouth TR11 was sold on 15th May 2018
  • 3 bed property on Beauchamp Meadow, Redruth TR15 for sale for £285,000
  • 1 bed property on Little Oaks, Penryn TR10 for sale for £140,000
  • 3 bed property on Trekeen Road, Penryn TR10 was sold on 28th March 2018
  • 2 bed property on FALMOUTH was sold on 10th May 2018
  • 6 bed property on Kimberley Park Road, Falmouth TR11 for sale for £400,000
  • 3 bed property on Gillan, Helston TR12 was sold on 29th March 2018
  • 2 bed property on Clare Terrace, Falmouth TR11 was sold on 18th June 2018
  • 2 bed property on Church Street, Falmouth TR11 was sold on 27th March 2018
  • 4 bed property on North Corner, Coverack, Helston TR12 was sold on 21st March 2018
  • 3 bed property on Trelowen Drive, Penryn TR10 was sold on 2nd May 2018
  • 3 bed property on Falmouth TR11 was sold on 21st March 2018
  • 3 bed property on Gyllyngvase Terrace, Falmouth TR11 was sold on 7th March 2018
  • 3 bed property on Rosva Morgowr, Falmouth TR11 was sold on 27th March 2018
  • 2 bed property on The Retreat, Broad Street, Penryn TR10 was sold on 13th April 2018
  • 2 bed property on The Terrace, Penryn TR10 was sold on 15th March 2018
  • 3 bed property on High Street, Falmouth TR11 was sold on 4th April 2018
  • 2 bed property on Alderwood Parc, Penryn TR10 was sold on 16th May 2018
  • 2 bed property on Tresooth Lane, Penryn TR10 was sold on 30th March 2018
  • 2 bed property on Woodlane, Falmouth TR11 was sold on 24th February 2018
  • 3 bed property on Treveryn Parc, Budock Water, Falmouth TR11 was sold on 1st March 2018
  • 2 bed property on Coventry Road, Flushing, Falmouth TR11 was sold on 26th February 2018
  • 3 bed property on Henscol Praze, Lanner, Redruth TR16 was sold on 22nd February 2018
  • 3 bed property on Polmennor Road, Falmouth TR11 was sold on 22nd February 2018
  • 4 bed property on St. Johns Gardens, Flushing, Falmouth TR11 was sold on 17th April 2018
  • 2 bed property on Swans Reach, Swanpool, Falmouth TR11 was sold on 11th March 2018
  • 1 bed property on Trewince Lane, Port Navas, Constantine, Falmouth TR11 for sale for £159,950
  • 3 bed property on Kernick Park, Penryn TR10 was sold on 21st February 2018
  • 1 bed property on Polmennor Road, Falmouth TR11 was sold on 19th July 2018
  • 3 bed property on Budock Water, Falmouth TR11 was sold on 31st May 2018
  • 2 bed property on Campbeltown Way, Falmouth TR11 was sold on 9th May 2018
  • 3 bed property on Link Close, Falmouth TR11 was sold on 14th February 2018
  • 2 bed property on Sea View Road, Falmouth TR11 for sale for £225,000
  • 3 bed property on Swans Reach, Swanpool, Falmouth TR11 was sold on 3rd February 2018
  • 6 bed property on Melvill Road, Falmouth TR11 was sold on 1st June 2018
  • 2 bed property on Waterloo Road, Falmouth TR11 was sold on 17th April 2018
  • 2 bed property on West Rise, Falmouth TR11 was sold on 3rd March 2018
  • 2 bed property on PERRANARWORTHAL was sold on 3rd July 2018
  • 3 bed property on Polwithen Road, Penryn TR10 was sold on 17th April 2018
  • 3 bed property on Treverbyn Road, Goldenbank, Falmouth TR11 was sold on 15th May 2018
  • 3 bed property on Alderwood Parc, Penryn TR10 was sold on 31st January 2018
  • 3 bed property on Grenville Road, Falmouth TR11 was sold on 1st February 2018
  • 3 bed property on St. Gluvias Street, Penryn TR10 was sold on 2nd May 2018
  • 2 bed property on Hellis Wartha, Helston TR13 was sold on 31st January 2018
  • 1 bed property on Eastwood Road, Penryn TR10 was sold on 10th February 2018
  • 2 bed property on Roskrow, Penryn TR10 was sold on 4th March 2018
  • 2 bed property on Fore Street, Constantine, Falmouth TR11 was sold on 20th January 2018
  • 3 bed property on Kingsley Close, Gloweth, Truro TR1 was sold on 20th January 2018
  • 5 bed property on Midway Drive, Truro TR1 was sold on 17th January 2018
  • 3 bed property on Tremough Dale, Penryn TR10 was sold on 22nd February 2018
  • 1 bed property on The Walled Garden, Kernick Park, Kernick, Penryn TR10 was sold on 19th January 2018
  • 4 bed property on Melvill Road, Falmouth TR11 was sold on 3rd March 2018
  • 2 bed property on Carwinion Lane, Mawnan Smith, Falmouth TR11 was sold on 21st February 2018
  • 4 bed property on Silverdale Road, Falmouth TR11 was sold on 20th February 2018
  • 4 bed property on Budock Water, Falmouth TR11 was sold on 25th January 2018
  • 1 bed property on Rose Court, St Georges Road was sold on 1st June 2018
  • 2 bed property on St Georges Road, Truro was sold on 13th June 2018
  • 2 bed property on Apartment 7, Rose Court, St Georges Road was sold on 19th July 2018
  • 2 bed property on St. Georges Road, Truro TR1 was sold on 11th June 2018
  • 1 bed property on St. Georges Road, Truro TR1 was sold on 31st May 2018
  • 2 bed property on PENRYN was sold on 29th May 2018
  • 1 bed property on PENRYN was sold on 29th May 2018
  • 1 bed property on Lower Market Street, Penryn TR10 was sold on 1st February 2018
  • 5 bed property on St. Keverne, Helston TR12 was sold on 3rd July 2018
  • 5 bed property on Sampys Hill, Mawnan Smith, Falmouth TR11 was sold on 26th April 2018
  • 5 bed property on Florence Terrace, Falmouth TR11 was sold on 29th January 2018
  • 2 bed property on FALMOUTH was sold on 6th March 2018
  • 2 bed property on Glasney Terrace, Penryn TR10 was sold on 9th January 2018
  • 3 bed property on Chymbloth Way, Coverack, Helston TR12 was sold on 5th February 2018
  • 2 bed property on Goonvrea, Perranarworthal, Truro TR3 was sold on 2nd January 2018
  • 1 bed property on Perran Foundry, Perranarworthal, Truro TR3 was sold on 7th February 2018
  • 4 bed property on St. Martin, Helston TR12 was sold on 22nd February 2018
  • 2 bed property on Admirals Quay, The Packet Quays, Falmouth TR11 for sale for £245,000
  • 2 bed property on Bowling Green, Constantine, Falmouth TR11 was sold on 21st February 2018
  • 4 bed property on Carlidnack Lane, Mawnan Smith, Falmouth TR11 for sale for £1,050,000
  • 5 bed property on Church Road, Pendeen, Penzance TR19 was sold on 16th April 2018
  • 3 bed property on Cliff Road, Falmouth TR11 was sold on 23rd May 2018
  • 2 bed property on Cliff Road, Falmouth TR11 was sold on 21st January 2018
  • 3 bed property on Cunningham Park, Mabe Burnthouse, Penryn TR10 was sold on 21st February 2018
  • 3 bed property on Cunningham Park, Mabe Burnthouse, Penryn TR10 was sold on 29th January 2018
  • 4 bed property on Dracaena Avenue, Falmouth TR11 was sold on 23rd March 2018
  • 2 bed property on Dracaena Avenue, Falmouth TR11 was sold on 7th February 2018
  • 4 bed property on Furniss Close, St. Austell Street, Truro TR1 was sold on 1st March 2018
  • 2 bed property on Gyllyngvase Hill, Falmouth TR11 was sold on 10th May 2018
  • 3 bed property on Kingston Way, Mabe Burnthouse, Penryn TR10 was sold on 8th February 2018
  • 2 bed property on Maenporth, Falmouth TR11 for sale for £199,950
  • 4 bed property on Poltair Road, Penryn TR10 was sold on 4th February 2018
  • 3 bed property on Quay Hill, Falmouth TR11 was sold on 3rd June 2018
  • 2 bed property on Sea View Road, Falmouth TR11 was sold on 2nd January 2018
  • 4 bed property on Stewart Court, Falmouth TR11 was sold on 25th April 2018
  • 3 bed property on Tredynas Road, Falmouth TR11 was sold on 9th May 2018
  • 3 bed property on Tregew Close, Flushing, Falmouth TR11 was sold on 23rd January 2018
  • 6 bed property on Tregolls Road, Truro TR1 was sold on 15th January 2018
  • 4 bed property on Tresahar Gardens, Falmouth TR11 was sold on 11th April 2018
  • 2 bed property on Truro Lane, Penryn TR10 was sold on 29th January 2018
  • 2 bed property on Vernon Place, Falmouth TR11 was sold on 3rd July 2018
  • 2 bed property on Wellington Gardens, Falmouth TR11 was sold on 2nd January 2018
  • 5 bed property on Western Terrace, Falmouth TR11 was sold on 15th January 2018
  • 2 bed property on Gyllyngvase Hill, Falmouth TR11 was sold on 9th May 2018
  • 2 bed property on Vernon Place, Falmouth TR11 was sold on 2nd January 2018
  • 1 bed property on Perranarworthal, Truro TR3 was sold on 7th February 2018
  • 4 bed property on Furniss Close, St. Austell Street, Truro TR1 was sold on 1st March 2018
  • 2 bed property on Bowling Green, Constantine, Falmouth TR11 was sold on 21st February 2018
  • 4 bed property on Falmouth was sold on 23rd March 2018
  • 4 bed property on Poltair Road, Penryn TR10 was sold on 5th February 2018
  • 3 bed property on Cunningham Park, Mabe Burnthouse, Penryn TR10 was sold on 31st January 2018
  • 5 bed property on Church Road, Pendeen, Penzance TR19 was sold on 18th April 2018
  • 3 bed property on Kingston Way, Mabe Burnthouse, Penryn TR10 was sold on 10th February 2018
  • 3 bed property on Tredynas Road, Falmouth TR11 was sold on 10th May 2018
  • 2 bed property on FALMOUTH was sold on 18th February 2018
  • 3 bed property on Chymbloth Way, Coverack, Helston TR12 was sold on 6th February 2018
  • 3 bed property on FALMOUTH was sold on 16th January 2018
  • 3 bed property on Cunningham Park, Mabe Burnthouse, Penryn TR10 was sold on 21st February 2018
  • 6 bed property on Tregolls Road, Truro TR1 was sold on 17th January 2018
  • 2 bed property on Goonvrea, Perranarworthal, Truro TR3 was sold on 2nd January 2018
  • 2 bed property on Admirals Quay, The Packet Quays, Falmouth TR11 for sale for £245,000
  • 4 bed property on Bar Road, Helford Passage Hill, Mawnan Smith, Falmouth TR11 for sale for £1,050,000
  • 6 bed property on Avenue Road, Falmouth was sold on 16th January 2018
  • 2 bed property on Maenporth, Falmouth TR11 for sale for £199,950

Sold Properties

In the last 6 months, Heather and Lay Estate Agents have listed 102 properties. On average, they achieve 98.1% of the original asking price.

Chy-An-Dowr Tremough Dale
Asking Price
£410,000
Sold Price
£410,000
Sold on 2nd May 2018
12 The Walled Garden
Asking Price
£149,950
Sold Price
£149,950
Sold on 13th April 2018
The Stables Goonvrea
Asking Price
£315,000
Sold Price
£310,000
Sold on 19th April 2018
Flat 15, Bay Court Cliff Road
Asking Price
£210,000
Sold Price
£206,000
Sold on 21st February 2018
4 Watersmead Parc
Asking Price
£365,000
Sold Price
£360,000
Sold on 9th February 2018
5 Mongleath Close
Asking Price
£225,000
Sold Price
£225,000
Sold on 2nd March 2018

Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price. Data produced by Land Registry © Crown copyright 2018.

How much is your property worth?
Get an instant valuation

Latest Reviews for Heather And Lay Estate Agents

My experience is based with the Penryn office, I could not find the review option for this particular branch.

I was using this agency since around 2010, they where brilliant when i first used them but since the level of service provided has dramatically decreased (i don't know if this is because of new staff?)! The way in which I was treated in the end was appalling. As I do not live anywhere near my property I let out and trusted heather and lay to manage the property and trusted the inspections they did on the house. Our contract came to a termination (due to the fact I was very unhappy with how I was spoken to by Jackie, and how herself and the previous estate agent managed my property). The inspection list that was emailed to me failed to mention dents in my bathroom door, my bedroom window handle which had been completely snapped off (and balanced by the tenants on the latch), my carpet had a chemical burn where the previous tenant had tried to clean paint of my light beige carpet with what i can presumably assume to be white spirit (and to note the previous tenant to this had the carpets professionally cleaned before leaving the flat, much to the disagreement of Jackie). Now I appreciate that some work had to be done to the bathroom floor, the scale of the damage was not clearly explained to me until the day after the last inspection (on which I requested Jackie to get me a quote for a tiler to do the floor). Now the inspection which was done the day before said the flat was fine for new tenants to move into (noting I didn't push for a deadline for the new tenants to move in). After Jackie had gone back to property contacted me saying the property was in-fact not suitable to move into and I had to sort it out asap as the tenant was to move in - in a matter of days and proceeded to say ' we recommend leaving it at least two weeks between tenants' in a very unfavorable tone..... well my question is if this is what you recommend, why on earth did you not do so? and proceed to speak to me whilst at work with a tone in which felt that I was being spoken to like a child!! and to put the cherry on the cake to quote a large amount for the works, on which wasn't even checked by herself... quoting for works that didn't need doing i.e. new shower screen?? (another side note on speaking to the contractor recommended by heather and lay then informed me he hadn't quoted for that which I then informed him I was looking directly at the quote which was sent to me by heather and lay which stated otherwise, yet he refused to change price?... should heather and lay be recommending guys like this in the first place, surely they know this looks bad on them as they are the ones 'Recommending' them). Safe to say I got the work done for a fraction of the price. The fact that I paid for management I certainly do not feel this is what I got. Now even though heather and lay use an external company to hold the deposits, they should of done the inspection better as I did not get any money back for any of the damages aside from replacing a bush in which the tenants had cut down (again another side note... heather and lay did not inform me of this, on one of my visits to Falmouth I noticed my bushes out front had been hacked down.... surely this is not only obvious but should of been put into the inspection. It was lucky I came across this!). Safe to say this whole experience has taught me to make sure to do my research before trusting another company like this! Make sure to ask the right questions and never 100% trust the person managing your property. At the end of the day I am just as much a customer as a tenant is, and when dealing with customer service I would expect this to stay at the same level and not degrade over time as it has now felt like. If you choose to work in a customer faced industry then you should also expect to have a level of courtesy which should be provided to your customers! Otherwise your in the wrong job. Very disappointing.

Third Party Review - this review has not been verified by GetAgent.

We have thoroughly enjoyed working with Heather and Lay on the sale of our house. They were very efficient, easy to get hold of, always updating us with news regularly, so we always knew where we were with the sale. I’d highly recommends my family and friends to use them. Thank you so much for all your work :)

Third Party Review - this review has not been verified by GetAgent.

Unhelpful .. Once they have your deposit they won't return it lots of lame excuses until you challenge them. My landlord discussed with them..

Third Party Review - this review has not been verified by GetAgent.

Very good agents, in fact, the best in Falmouth. Straight talking and the priority is selling your home to the best buyer. The sales process is managed well and contact is superb.

Third Party Review - this review has not been verified by GetAgent.

Did you use Heather and Lay Estate Agents?
Write a review
As seen in
GetAgent was featured in the Evening Standard
GetAgent was featured in the The Times
GetAgent's TV ad aired on Channel 4'
GetAgent was featured in the Telegraph
GetAgent was featured in the Guardian