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- John Shepherd
John Shepherd Estate Agents
4.1
309 reviews
- Branches 9
- Properties for sale 343
- Average time to sale 19 weeks
About John Shepherd
John Shepherd have 9 branches and they mainly list properties in B91, WS11, CV37, B90, B94, B3, NG2 and DE73. Over the last six months, they've listed 343 properties, with an average time to sale of 19 weeks.
John Shepherd fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas John Shepherd operate, the average fee (charged by all agents) is 1.17%.
Get a quote for selling your property.Top performing John Shepherd branches
Latest reviews for John Shepherd
K nash
1
if i could rate 0 stars i would. communication is non existent until you have to go into the branch and speak to somebody in person. they have no problem reaching out when they want money though. staff are passive aggressive, condescending, and speak down on you just because you are a student. the whole "joint tenancy" contract is a complete exploitation of students and the agency refuses to help when there are any issues regarding lousy tenants, their morals and ethics are nowhere to be seen. there were several occasions where staff and handymen turned up to the property with no notice at all. this letting agency is nothing but money hungry. at the end of my tenancy i am being charged for £50 to remove a bag of rubbish, £50 to slide the tv back into its bracket on the wall, £55 to replace "mattress protectors" on the beds which were never even there in the first place when i moved in, £275 for a "deep carpet refresh" even though when i moved in the carpets were completely soiled and ridden with stains; they obviously charged the previous tenants the same carpet refresh, just to not even do it. when you eventually do get an answer from somebody at the agency, you will be told one thing only to be told another thing by somebody else when you contact again. not only is there no communication between yourself and the agency, there is no communication amongst them either. this letting agency is exploitative, money hungry, careless, and contradictory. AVOID AT ALL COSTS!!!
EDIT:
I have had the displeasure of renting with John Shepherd for the second year running, what a huge mistake. I don't know why I chose to rent with them again in the first place.
Nothing has changed, communication is non existent unless the agency want to contact you regarding money. When you call you are told to put it in writing on an email only for it to never get addressed.
When we first moved into this property, we didn't have working water for a whole week, meaning we weren't able to shower properly and having to literally fill up bowls and tip it over ourselves like we were living in poverty. We were told we would receive compensation for this, 8 months later and we've still received nothing despite contacting on several occasions.
Before we moved into the property we asked for the garden to be cleared and surprisingly it was, however the 10 black bags of rubbish from this have been left in our garden for the duration of our tenancy again despite contacting on several occasions.
We have had MULTIPLE contractors turn up at the property without a 24 hour warning, which is illegal by the way.
I just know at the end of the tenancy they will also deduct extortionate amounts from the deposit with no good reason, the same way they did in my last tenancy.
The way they treat tenants is honestly disgusting and their attentiveness to correct issues and upstand the law is non existent.
If I could urge you to do one thing it's to stay away from this letting agency. I'm convinced all the good reviews are from either people they've paid or people working in the agency under a fake name.
15th Apr 2026 (12 days ago)
K Ridlington
1
After weeks of trying to arrange a viewing on a property and it being cancelled and rearranged by the estate agent. I finally got a viewing. I requested a second viewing as there was a few other things I wished to see on the property. I was told the only viewing they could do was in 2 weeks time. I attempted to contact the estate agent twice after booking the second viewing with a couple of questions only to now be told 3 days before viewing that the property has sold. So did everyone else manage to get viewings while I had to wait weeks? Or am I missing something? Terrible communication when booking viewings. Terrible at replying to emails or answering questions on properties. Would have been nice to know that offers had been made while I sit waiting for a viewing when I also wanted to make an offer. Will never deal with this estate agent again.
11th Apr 2026 (16 days ago)
C GoogleAccount
1
UPDATE IM STILL WAITING FOR REPAIRS! ABSOLUTELY DISGUSTING UPDATE- STILL AWAITONG REPAIRS 14 MONTHS LATER. Still waiting for repairs i reported in October, happy to contact me when they put my rent up but won't fix any problems, disgusting.<br><br>Attached other reviews to show how incompetent they are
11th Feb 2026 (11 weeks ago)
M Roper
5
Great team that has served us well over the past 8 years can’t fault them we was always managed by Suzanne who is a asset to the team and company she represents no faults no issues flawless service
6th Jan 2026 (16 weeks ago)
A R
4
Easy to use with amazing support from their team!
27th Dec 2025 (17 weeks ago)
S Bryon
5
Sophia was our agent and she was really responsive, polite and helpful.
We found John Shepherd to be responsive and helped us with a quick turn around and helpful to us as this was our first rental through an agent.
Overall very positive and by far the best agents we've been with, haven't felt like they're trying to sneak anything past us or take advantage like in past experiences so very very happy.
13th Nov 2025 (24 weeks ago)
All 9 John Shepherd branches
Anonymous Homeseller
5
Very pleased with John Sheppard. Very quick on responding to questions. We spoke to with 4 or 5 local estate agents and felt they had the best understanding of our local area, including subtle differences between different roads nearby
3rd Oct 2025 (6 mo. ago)
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Anonymous Homeseller
5
Excellent service from Ellie and Amy at John Shepherd, i have been extremely pleased and would highly recommend.
25th Apr 2025 (1 year ago)
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Vaughan Reynolds - Stratford-Upon-Avon
10 Union Street, Stratford-Upon-Avon, Warwickshire, CV37 6QT
4.3
Anonymous Homeseller
5
All the staff who ever you spoke to were very helpful about everything we needed so thank you all ???????? from ebdons .
26th Sep 2025 (7 mo. ago)
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Anonymous Tenant
5
Charlotte really help me and my partner with the application and guided us through the journey and steps she is the best really reliable and helpful and caring very supportive also thank you charlotte
6th Sep 2025 (7 mo. ago)
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John Shepherd Collection - Solihull
The Old School House, 2360 Stratford Road, Hockley Heath, B94 6QT
4.5
R Sheils
5
Bought a house through John Shepherd last month
Dealt with Gurdev throughout the process
She was very professional and most helpful
She made the process simple and straightforward and would recommend them to anyone
7th Sep 2020 (5 years ago)
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John Shepherd - Birmingham
6 Colmore Row,Birmingham, B3 2DA
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Find your nearest John Shepherd branch
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