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- Jordan Fishwick - Manchester
Jordan Fishwick - Manchester
Opens tomorrow at 9:00am
68 Arches, Whitworth Street West, M1 5WQ
Located in the heart of the City and open 7 days a week with experienced staff who know how to sell and complete the sale on your behalf. Don't risk your biggest asset, use Jordan Fishwick.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 7:00pm
- Wednesday 9:00am - 7:00pm
- Thursday 9:00am - 7:00pm
- Friday 9:00am - 5:00pm
- Saturday 10:00am - 4:00pm
- Sunday 12:00am - 12:00am
View all details
Jordan Fishwick - Manchester Reviews (131)
Have you used this agent?
56%
3%
1%
1%
40%
All (131)
Seller (5)
Buyer (8)
Landlord (18)
Tenant (54)
General (46)
B Robbins
Quick, friendly service.
27th Jun 2025 (12 days ago)
L Bearpark
Nick was really kind and patient and helpful!
27th Jun 2025 (12 days ago)
ROSA
Extremely Disappointed — Lack of Transparency and Professionalism
We’re in the middle of purchasing a flat through Jordan Fishwick, and the experience has been deeply frustrating.
Important details — like the fact that the property is part of a probate sale and that cladding works are due — were never clearly disclosed upfront. We only discovered these issues after spending money on legal work and chasing basic answers that should’ve been offered from the start.
The communication has been evasive and inconsistent. When we raised serious, valid concerns (like whether the seller was informed about a revised offer due to disruptive upcoming works), we were told it might take a week to “pass on a message” — something that should take minutes.
We were also told not to call the office and that they would “contact us” — as if buyers spending hundreds of thousands of pounds shouldn’t expect updates.
If you’re buying through this branch, double check everything yourself and don’t assume full transparency. We’ve worked with other agencies during the same time — including on a separate flat in the same building — and the difference in service is night and day.
Very disappointing, and I hope they reflect on how this has been handled.
Buyer
25th Jun 2025 (14 days ago)
Habeeb
Had a very good experience with Jordanfishwick. Nick was a great help in organising everything and was very good at communicating with us.
23rd Jun 2025 (16 days ago)
P Hutchinson
Quite possibly the worst letting agents in the whole of Manchester. They do not have a care in the world for their tenants unless it benefits them. We’ve tried to contact them multiple times about issues in the flat and they fail to respond EVERY TIME. They come round for flat inspections every now and then and when we explain the issues they say “yeah the landlord probably won’t fix that” the water is always going on and off and occasionally going brown. Please be sensible and do not use Jordan fishwick. For your own sake
Tenant
14th Jun 2025 (25 days ago)
Anonymous Homeseller
Brilliant , highly professional. Marcus did a brilliant job with photography and gave me great advice .
Leah has been helpful and efficient.
Highly recommended
Seller
27th May 2025 (6 weeks ago)
A Clegg
Not impressed trying to view flats in Manchester but not helpful when we called and website wouldn’t bring anything up.
19th May 2025 (7 weeks ago)
A Kelly
Quick service and efficient and friendly staff
18th May 2025 (7 weeks ago)
S Campaña
I had a flawless experience with Jordan Fishwick in Manchester. I managed to get my tenancy sorted within 2 weeks and I’m moving into my flat today!
Chelsea Darby was very helpful as well and instructive :)
Tenant
16th May 2025 (8 weeks ago)
? ???????
Awesome customer experience
Kudos to Emanuel
15th May 2025 (8 weeks ago)
L (leeds_warrior85)
Constantly calling me today. Told them countless times I have no idea who they are, who Megan is or why they even have my number. Blocked one number so they started calling me from a different number, blocked that too. Nuisance calls
11th Oct 2024 (8 mo. ago)
E Williams
Jordan Fishwick have been letting and managing our property for 5 years. Very happy with the service provided. They alway find new tenants quickly, they manage all maintenance and repairs efficiently and they are always easy to reach on the phone. Would definitely recommend them.
Landlord
21st Sep 2024 (9 mo. ago)
Ahlem
I wanted to leave a review just to express my appreciation. Disclaimer: I have not rented with Jordan Fishwick, however I considered one of their properties (decided not to go ahead as I chose somewhere else). Compared with the terrible experiences I had with most other agencies (e.g. ghosting, poor treatment, exclusionary and arguably discriminatory rules), my experience with them (Nick Wan in particular) was very smooth. They were professional, polite, clearly explained everything and followed up on my request. It is sad that we've got to a point where basic professionalism seems so unusual, but I guess those who still choose to treat (potential) customers as human beings deserve recognition at least.
16th Sep 2024 (9 mo. ago)
D Hopkins
Having just moved into a rented property, the Jordan Fishwick team have been incredibly helpful and quick in answering my questions. Tom was extremely helpful in resolving problems I had with the online tenancy portal and finding a workaround.
Tenant
23rd Aug 2024 (10 mo. ago)
R Fox
I rent a property managed by Jordan Fishwick. Thomas who completes the inspections is always really helpful and ensures any maintenance issues are fixed quickly usually on the same day if possible
Tenant
28th Jun 2024 (1 year ago)
R Stefanczyk
We approached Jordan Fishwick in Manchester office, but despite providing the proof of funds they have refused our bank documents as valid evidence and didn’t want to arrange any viewings. This is the first time in over 20 years in investing in properties when the estate agent doesn’t care about the buyers, so we will just take our money elsewhere.
Buyer
11th Jun 2024 (1 year ago)
M Bambrick
Always get excellent service from Jordan Fishwick. They look after our apartment in Manchester with regular visits/inspections and ensure that it is always up to standard. They let us know if anything needs to be done and then manage the process on our behalf.
Landlord
6th Jun 2024 (1 year ago)
L Barker
Chelsea was really helpful with the process of renting & made it a smooth easy process :)
Tenant
3rd May 2024 (1 year ago)
S Myers
By far the most pathetic excuses for letting agents in Manchester, stay away at all cost. Pure incompetence spearheaded by Katie in this office, unprofessional rude management, left my flat as a building site for over 9 months whilst fixing a basic leak. Absolute joke.
Edit: The flat was not left untidy or clean at all, once again a pathetic excuse from miserable excuses for people.
Landlord
1st May 2024 (1 year ago)
I Baidoo
Seamless process, nice staff. Thanks Nick
25th Apr 2024 (1 year ago)
B Tan
I had difficulties in finding a place to stay, and I dropped by Jordan fishwick at 68 Whitworth St. Emanuel Silva served me. He helped me with many options on how to stay at a place convenient to us (my family) and within our budgets. He was very helpful and courteous that I was obliged to give him this review so that I felt better and justified what he had done for me. Good work to Emanuel Silva, and pray God to bless him abundantly from today onwards.
22nd Apr 2024 (1 year ago)
A Sills
Well worth five stars - I've always received good advice and great communication from the lettings team since 2017. Thank you team, especially to both Stefan and Katherine.
Landlord
18th Apr 2024 (1 year ago)
S Juul
Got a Flat with my Brother and super happy with my new home and the ease it was to do, big thanks to Chelsea who was amazing and extremely helpful every step of the way! This woman is a blessing to the company and deserves a pay rise with the way she was so compassionate and helped my dream and relieved me of so much stress to get a flat????
Thank you so so much Chelsea ??
Tenant
19th Feb 2024 (1 year ago)
K Hainsworth
UPDATE (5th February, 2024):
Investigation into Chelsea Gardner's behaviour completed.
I now quote from Martin Moston, director of this appalling agency:
"Having formally reviewed your account with Chelsea and compared to her account, she advises she did swear at you once, for which she is frustrated at having let herself down, but refutes any other claim. Chelsea has advised this was in the ‘heat of the moment...'
It goes on...
"We have not had any other such complaints and the staff member in question has been working for us for 18 months with no question of character and excellent feedback on how they deal with clents..."
Additionally, not once did the investigation mention the cold calls from withheld numbers asking about my situation and they are going to "pop down to see me."
This started to happen straight after the abusive confrontation with Chelsea, which I told the investigating team about immediately.
It would seem that this abusive behaviour that people like Chelsea exhibit towards customers is actively endorsed by senior management of this disgraceful organisation. Chelsea has not even received a caution for her behaviour, with senior management taking her side of her deranged story. Plus, this company misuse personal information and go against GDPR legislation.
I will let readers of this review conclude whether to interact with this company or choose a more friendly, professional agency.
Original Incident: January 26, 2024.
Wow...where do I start?
I had two viewings booked today.
First viewing there was a mix up with postcodes by another employee, but I got there within the stipulated time, just for Chelsea to leave, even though I had fifteen minutes remaining and was at the correct place.
So I sent emails to Chelsea and the rest of the team, but they (especially Chelsea) can't seem to admit their mistakes or apologise.
I then had another viewing at 4:30pm, and arrived there by 4:20pm. I then received an email saying the viewing was cancelled. I phoned the office, and they said it was not cancelled and Chelsea would be there.
What happened next is unbelievable:
Chelsea arrives and I told her my name and viewing time. She said it was cancelled due to my conduct!!! I had already wasted a whole afternoon for both of these viewings, so questioned Chelsea's decision.
She then went ballistic and started screaming and shouting whilst calling me all the foul, discriminatory names you can image. It got to the point I had to walk away as she got in my face threatening to slap me and get 'bad men from Manchester' to sort me out!!!
She is one of the most disturbed and unprofessional individuals I have ever encountered.
Suffice to say, I have now lodged an official complaint. I implore you all to use a different estate agent and will update this review when the outcome of the complaint has been given.
6th Feb 2024 (1 year ago)
P Hockett
I am using the Manchester Office of Jordan Fishwick to let and manage my property. The Property team have managed the renovation of the property across the last three months very effectively and I am extremely pleased with the outcome. The property was let on its first viewing. Thanks to everyone on the Lettings team, I have no hesitation in recommending them to all landlords and tenants.
Landlord
1st Feb 2024 (1 year ago)
M Harrison
Megan is a well presented young woman who worked hard during a difficult purchase in order to keep it on track.
Buyer
26th Dec 2023 (1 year ago)
H PoWei
I highly recommend Jordan Fishwick and their team for their excellent service and prompt handling of the sinking floor issue in my bathroom. When I raised the concern, they responded promptly and arranged for experts to assess and repair the issue without delay. The professionals were knowledgeable and efficient, quickly identifying the root cause and implementing a solution that effectively resolved the problem.
I was particularly impressed with Stefan Bowers's proactive approach and their willingness to go the extra mile to ensure a safe and comfortable living environment for their tenants. Their commitment to providing quality service is evident in their attention to detail and their attentiveness to any concerns raised.
Overall, I am very satisfied with the service I received from Stefan Bowers. They are a reliable and professional team who prioritize the well-being of their tenants. I would highly recommend them to anyone looking for a trustworthy and responsive property agent.
Tenant
15th Dec 2023 (1 year ago)
R Ceairns
please do your self a favour and go no where bear these lot.
Booked a viewing on a property and strongly requested for them to let me know if it can not go ahead due to the 2 hour travel for me.
Got there and no one turned up so went to the branch, to be treated in an ill manor by a young blonde girl. She refused to believe i got a confirmation which I then obviously presented. She then went on to say the cacellation email was sent and opened which was a complete lie.
Awful customer service all round.
Apart from Michelle - shes a real 1
11th Nov 2023 (1 year ago)
K Wilson
Me and my flat mate went to view a property with Chelsea earlier in the week and she was absolutely phenomenal. My experience with estate agents has been some what tricky in the past but I cannot fault Chelsea for her enthusiasm and willingness to help. I would highly recommend her as the service was impeccable!
25th Oct 2023 (1 year ago)
B Muckley
Chelsea was very quick and helpful taking my preferences for a location and applied them quicker to bring multiple options for me
25th Oct 2023 (1 year ago)
A Papakonstantinos
I moved recently in Manchester city centre. Very happy with the process before we move in and Nick Wan helped a lot and he answered all my questions in no time. Also, the Property Management so far looks very good and they are willing to sort everything out and help.
Tenant
25th Oct 2023 (1 year ago)
C Pottery
Absolutely spot on, I was the executor of a will and needed to sell a property, I dealt with Marcus who did the valuation, he had a straight to the point attitude and no salesman ship patter honest and realistic exactly what is needed. Our choice was based on his realistic approach and not trying to pander to our emotions, while showing empathy.
Megan dealt with us during the viewings, great communication at all times, kept us informed of what was going on a very quick an easy exchange...I have heard of horror stories when it comes to selling houses. Megan was spot on dealing with us during the sensitive nature of selling my friend's property.
Thank you so much to the team at Jordan Fiswick Manchester.
You did exactly what we asked of you and you delivered.
I would recommend this estate agent for the selling of a property, from our experience ????
Seller
19th Oct 2023 (1 year ago)
K ali
Not much help
13th Sep 2023 (1 year ago)
N properties
The agent let our flat in the record time of 1 day. They have a quick and uncomplicated way of handling their work. Most importantly: they pick the phone when you call (when some other agents are always not available). Very pleased!!
Landlord
30th Aug 2023 (1 year ago)
K Wright
I’m surprised they ever sell anything as their attitude to viewing property is appalling. If I were a vendor I’d think seriously about listing elsewhere as this lot aren’t in the least bit interested in making any effort.
3rd Aug 2023 (1 year ago)
N Welsh
Personally would not go for this agency again as the lack of communication from Becca and Stefan made the whole process quite miserable.
21st Jun 2023 (2 years ago)
E Kelly
Katherine Miller is excellent. She listened to what I needed & responded straight away.
She is an excellent professional. Supported by a brilliant team
9th Jun 2023 (2 years ago)
M Jones
LANDLORDS AND TENANTS BEWARE. They treat tenants terribly but most importantly are NOT good property managers. They do not carry out end of tenancy cleaning/repairs (which you assume are done for the amount they are paid) and just hope new tenants won't notice. If the new tenant does notice you are both drawn in to battle with them as to who pays for what when these guys should have been, and have been employed to be, sorting to begin with. The property I was involved with also had a bailiff threatening to knock the doors down for a tenant that had left years ago - no help and can only imagine who'd have footed the bill for new doors. I've been a tenant and a landlord for years, I wouldn't go near this bunch ever gain. Also - staff at DIRECTOR level are incapable of handling GDPR issues. You can try complaining but they don't understand their own complaints process (and hope you'll just get tired of trying)
Landlord
22nd Mar 2023 (2 years ago)
A Kh
1. For many months a faulty fire alarm was beeping but they didn't change it and ignored the tenant. Major safety breach.
2. Keep changing the end of tenancy amount owned trying to rip us off. Maybe because English isn't our first language?!
For example,
- double charging the same item (removing a table),
- charging wrongly in the first place (table was there when they arrived)
- they never provided a photo inventory on moving in
- place was dirty on move in, we cleaned it impeccably, but agency wants to charge 165 for deep clean
- bathroom fan was on constantly throughout tenancy (no window in bathroom) but agency wants to charge 55 for sanding down etc
We were tenants with them and we categorically advise to stay away from them. Pretty sure they're just taking the Mick thinking people won't bother to argue or go to court over unfair fees just because they're new to Britain.
Tenant
15th Mar 2023 (2 years ago)
M Benjamin
AVOID AVOID AVOID!!
I am heavily pregnant and was physically and verbally attacked by the staff member due to me trying to retrieve a parcel from old flat unacceptable and disgusting not the way to treat anyone even if it’s an old tenant.
Tenant
16th Nov 2022 (2 years ago)
Sam
Jordan Fishwick were amazing throughout our application process to rent one of their apartments. Becca really helped us get our application correct and was contactable whenever we needed which is something we really struggled to get with other estate agents in Manchester. Absolutely brilliant, went the extra mile and would recommend to anyone!
Tenant
9th Nov 2022 (2 years ago)
Mike
Reliable service
21st Oct 2022 (2 years ago)
J Geddes
When we arrived at our flat it was dirty, and clearly hadn't been cleaned.
When we left the flat, we were charged a £100 cleaning fee (even though we left it spotless).
Really poor communication as well.
Wouldn't recommend !
Tenant
7th Oct 2022 (2 years ago)
I Olszewska
Worse estate agents I have ever come across. The staff are ridiculously rude and incompetent. I had a viewing book and informed the team member I spoke to that I would be 5 minutes late. I arrived and was on the phone to the advisor asking for directions to then be told a few minutes later the agent for the viewing had already left. Disgusting service. Becca Begum is the rudest most unprofessional agent i’ve ever come across. Didn’t even know what apartment numbers she was supposed to be showing us and her attitude stank more than her breath
7th Oct 2022 (2 years ago)
G Hawkins
I would never consider going through Jordan Fishwick again. It became very clear that unless communication benefited them in some way they didn't care.
As an example I had a few questions about how to further extend our contract at the end of term, I am told they will contact the landlord to discuss and get back to me. I don't hear anything for well over a week. When I call up to give them our move out notice the first thing the person says on the phone is "Oh weren't you wondering about contract continuation options?". I'm on the other end of the phone thinking yes and I asked you about this over a week ago and you haven't gotten back to me and evidently still don't have the information. But guess what, 30 minutes after that phone call they've managed to find the time to book in about 5 viewings to our flat for the following couple days, as doing the work now benefits them. This is one of many examples of us requesting something from them, and never hearing back unless we followed up multiple times.
The agent that came to do the viewings for other people at the end of our term was also lazy, and had 0 information about the property. We essentially had to tell people what didn't come with the property etc etc.
I also found their deductions to our deposit slightly outrageous, a full cleaning fee for what amounted to a crumb here or there in the back of a drawer.
In short, Jordan Fishwick are looking to do the absolute minimum to get by, giving you the least amount of time possible while trying to extract as much money off the top. They will only be prompt in communication if there is a monetary incentive for them.
Tenant
29th Sep 2022 (2 years ago)
E Alani
Becca is so helpful and friendly. In a short period of time, she assisted with the paperwork organisation and rental. Even though I had less than a month before starting my job, there was not even a one-day delay.
Tenant
1st Sep 2022 (2 years ago)
J Abbott
Attempting to move to England after accepting a job (I am in another country currently). Called the office and staff was very rude and unhelpful in my situation. Told them I had no one in the UK and couldn't get there until I was moving, the man was very aggressive and unhelpful. Do not recommend for non UK residents.
4th Aug 2022 (2 years ago)
T LOVE
A big big thanks to all the staff at Jordan Fishwick's for helping me find another tenant for my apartment always a great service & very professional i would highly recommend using
Much Appreciated, Karl
13th Jul 2022 (2 years ago)
C Coningsby
I booked a viewing of a property on the same day it was published and arranged a viewing for the very next day. On the next day I got a text at 9:30am to let me know the property had been let and so the viewing was cancelled. What a waste of time. If you have to travel to attend viewings, book time off work etc. I would highly recommend staying away from J Fishwick as they have no respect for their customers.
14th Jun 2022 (3 years ago)
C Rodger
Jordan Fishwick managed to relet our apartment very quickly with no void period! Always easy to deal with. Becca & Oliver kept us updated throughout.
7th Jun 2022 (3 years ago)
N Amar
Called to ask for viewings on a specific flat and if they have anything else with the specs I was looking for in the area. Phone was answered by a very abrupt agent who was not at all friendly or welcoming and would certainly not call or rent from here if this is the attitude the agency has. Agents are known for having people and communication skills because you're looking for people to rent out to. Not with this attitude.
Tenant
30th May 2022 (3 years ago)
J Chamberlain
Awful. This letting agency has the rudest group of people I've ever encountered. Multiple times now I've called in very friendly about straightforward stuff, only to have it somehow become an unnecessarily hostile interaction. Catherine (Katie?) is disgustingly rude and needs to train in customer service. Alex is disgustingly rude and needs to train in customer service. Becca is the only person I've come across who's decent. Promote her and clear out the rest. It's almost like the staff get a bonus if they manage to ruin a customer's day. It seems like that's what they're going for. What's more concerning is if you scroll down, it seems the unnecessary rudeness of this agency has been an ongoing, unresolved issue. People are struggling with rising costs of living and mental health is a growing problem; a bit of common decency toward fellow humans is not too much to ask
22nd May 2022 (3 years ago)
N Steiert
Very professional service and did a great job; big thanks to Nick and Alex! Would highly recommend
15th May 2022 (3 years ago)
Mobes
We have been renting our apartment for a couple of months and Warren has been a fantastic property manager. He is always prompt with responding to any queries we have and will work with us to find the best approach to resolve any issues. Really happy with our experience so far!
Tenant
13th May 2022 (3 years ago)
Richard
I have been using Jordan Fishwich for the past two years to rent two propertied in Manchester and have found them to be really efficient, great at communicating and proactive with any issues that have arisen. Katie, Nick Mark and Warren have all been a real pleasure to deal with. I would definitely recommend to others.
Landlord
10th May 2022 (3 years ago)
K Fathi
Rude, unhelpful, disrespectful
27th Apr 2022 (3 years ago)
C Winters
Never been one to leave reviews, but I think when people go above and beyond it should be recognised and acknowledged. So I've been living in the same flat now for 7 years now (practically part of the furniture- ha) and Joe Royle and Katherine Miller have always been on hand to help us out with any minor issues and can never do enough. It's SO rare considering the amount of horror stories you hear nowadays with property agents. Only recently the oven decided to call it a day ha. They had a replacement lined up and installed only a couple of days after I had reported it. I didn't have to chase at all just sent one email notifying them of the issue. Joe even called up to double check that the oven had been installed. Honestly Great stuff!
Tenant
16th Feb 2022 (3 years ago)
K Stamelakou
Joe has been very helpful and prompt while communicating in order to sort out a leak in my flat. Great job as he chased up and sorted everything in a matter of days while also polite and friendly.
Landlord
7th Feb 2022 (3 years ago)
C O'Neill
My partner and I have been renting a property through Jordan Fishwick since December 2019. Recently, we’ve had a serious issue with the soil stack which runs on the exterior of our property. When contacting Jordan Fishwick about this problem, we were passed on to Warren Croft. Warren was polite and professional in every interaction that occurred. His persistence in dealing with third party contractors to resolve our urgent issue was done in a timely manner, and we were updated every step of the way.
Tenant
14th Jan 2022 (3 years ago)
H toefl
I had a great experience with jordan Fishwick. Becca Begum helped me a lot with renting. I have a poor English but with her help everything worked smoothly. Thanks a lot to you Becca!
Tenant
15th Nov 2021 (3 years ago)
M Molloy
Well done to Warren Croft!
When it came to dealing with my daughter's end of tenancy arrangments, Warren was helpful, friendly, responsive and professional.
A real credit to Jordan Fishwick's Whitworth Street team - keep it up please.
Tenant
10th Nov 2021 (3 years ago)
C Mills
Warren is efficient. Professional. On hand. Responds swiftly to enquiries from both tenants and landlord
1st Nov 2021 (3 years ago)
A Navrozidis
Property Manager Joe Royle is brilliant and has really taken care of anything that I needed since I moved in my new flat. Would definitely recommend ????
Tenant
27th Oct 2021 (3 years ago)
T Davidson
Moved in to my flat about 3 months ago, whenever I raised any issues Warren answered quickly and always sorted the issues straight away. Always prompt and very professional! Highly recommend!!
Tenant
13th Oct 2021 (3 years ago)
M Lisowska
stay away from this place at ALL COSTS! Warren has SINGLEHANDEDLY just made 2 young girls homeless due to giving them a bad reference FOR PROPERTY FAULTS (im talking lightbulb, mattress that was stained from previous tenant and dusting- even though they reviewed the property 3 days after the tenants moved out so dust is expected). there was no rent arrears, nor any problems whilst they were living there. he’s doing this out of spite with no solid reason to justify his disgusting behaviour.
Tenant
24th Sep 2021 (3 years ago)
L Price
Property Manager Joe Royle is brilliant and has really looked after my flatmate and I during the time we've lived in our flat. He is great at liaising between the landlord and us, kind and friendly, keen to fix any issues quickly and very professional. Would definitely recommend.
Tenant
8th Jun 2021 (4 years ago)
E Giddins
We’ve rented with Jordan Fishwick for over a year and a half now and never had any problems! Joe Royle has been great, sorting out our problems very quickly without any issues - thank you! Would definitely recommend!
Tenant
28th Apr 2021 (4 years ago)
A Stanley
Jordan Fishwick took over the management of my properties following a disastrous period with my previous agent. Since then they have provided a very professional service finding new tenants following changes with virtually no break between tenancies. In particular Katherine Miller has proved highly responsive replying to e-mails quickly and taking a pro-active role in managing the properties. I would recommend her and her team to any landlord
Landlord
28th Apr 2021 (4 years ago)
H Peck
Moved in to a property managed by Jordan Fishwick in July and have had a single point of contact, Joe Royle, since our move in day. Always been great communication, prompt responses, and all maintenance issues have been solved within a day or two. Would recommend them!
Tenant
21st Apr 2021 (4 years ago)
A Terblanche
Jordan Fishwick have been professional and had my best interests at heart each time I have been in contact with them. Joe Royle in particular has been a massive help over the past few months. He has continued to support myself and my flatmates in dealing with incompetent building management companies.
20th Apr 2021 (4 years ago)
C Jordan
Its only when things start to wrong to you get to see the real side of your letting agent. I have renting this apartment for 2 years and had a couple of things go wrong.. things do.. its the nature of life. On every occasion I have had to contact Jordan Fishwick I have been dealt with quickly, with understanding and in a professional courteous manner. Emails are answered within hours with positive help and I have never felt I was not listened to or taken seriously. My property manager Faye is absolutely on the ball and such a breath of fresh air compared to the managers I have had from other letting agents.
The other part of any repair is the contractors and everyone that Jordan Fishwick has sent have been spot on. Arrived when they said, knowledgeable around the fixes and I have never had any reason to question any repairs.
So all in all from my experience Jordan Fishwick and in particular Faye have been spot on to deal with and I would have no hesitation renting through them again.
Tenant
4th Mar 2021 (4 years ago)
C 92
Very friendly and polite staff, would recommend
2nd Feb 2021 (4 years ago)
C James
I had a rocky start with the company but then got put through to Joe Royle and he massively turned things around. He sorted all the issues we had very quickly and professionally. Great service !
22nd Jan 2021 (4 years ago)
A ALN
I would definitely not recommend them. They kept my whole deposit and asked for more money on top of it and threatened me to give this to dept management. Absolute awful people. I wouldn’t even leave one star but I have to!!!
Tenant
7th Jan 2021 (4 years ago)
A Barauskaite
Worst experience. As people mentioned, a lot of hidden fees such as move in, out, handling keys, extending tenancy fees.
Did not deal with the leakage in the flat, which resulted in unusable bathroom, it was not fixed for 6 months, as a result I moved out.
I extended the tenancy once, without any notice they tried to increase the rent, when I raised the issues of it 3 times, they said it was a typo. 150£ of a difference typo. Very incompetent, unresponsive staff. Once they get your money, they stop responding and dealing with the issues.
Tenant
13th Nov 2020 (4 years ago)
K sindhu
Joe Royle is a very good manager.. very responsive on issues reported and brings it to closure. Thanks
13th Oct 2020 (4 years ago)
jimfish91
I emailed about a disfunctional oven on a Monday and Tuesday morning someone was already in to fix it. Joe Royle acted fast and efficiently, that we didn't even feel the absence of the oven for one day.
Tenant
7th Oct 2020 (4 years ago)
A Summer
If you are looking to rent a property do not rent with this agency.
I have honestly never received a worse service from a letting agency! Having to constantly chase emails regarding repairs over and over for 6 months to no avail. Spoken to like something on the bottom of their shoe and hung up on by people on the phone. I am genuinely moving out of the property so I won't ever have to deal with them again!
If I could give 0 stars I would.
Tenant
14th Sep 2020 (4 years ago)
J O'Connor
Really exploitatively refused to answer emails begging to arrange a payment plan. I feel like they were just trying to exploit students because they felt they could during lockdown. Didn't fix problems with the property that were raised from the beginning but, surprise surprise, insisted on taking rent anyway. Just to top it all off they were ridiculously late with a gas safety check, which seriously isn't on considering it is a safety issue and a legal requirement. Need I say more?
Tenant
1st Jul 2020 (5 years ago)
C Moore
Very disappointed to hear how Jordan Fishwick have been treating tenants during the pandemic.
A friend of ours was ignored for months while she was furloughed trying to arrange repayments under government guidance.
Jordan Fishwick take advantage of students, happy to collect money while providing accommodation in appalling conditions. They are neglectful, failing to carry out necessary safety checks and repairs.
Terribly unprofessional and poor at communicating. Do not rent with Jordan Fishwick.
1st Jul 2020 (5 years ago)
Abiolar
I needed my mattress changed like yesterday. I called the office and spoke with Joe Royle and he asked me to send him an email, which I did. Within a couple of days, a new mattress was delivered. I'm impressed with the promptness and quickness of action taken by Joe. Thank you Joe!
4th Jun 2020 (5 years ago)
E Zhao
Pretty quick and efficient with our report of the leaks. Joe followed up from the very beginning til the end, so the leak could be repaired and the painting been done in just 2,3 weeks especially during this difficult time. Appreciated!
20th Apr 2020 (5 years ago)
A Gentry
Truly shocking experience. Had to live with aggressive damp and mould throughout tenancy and upon leaving found Katie Tamblyn to be patronising and condescending via email when trying to obtain deposit back. I was charged ludicrously in fees and received barely any deposit back for an apartment that was left in better condition than when I moved in. £180 is their standard cleaning fee a small flat so beware.
Tenant
9th Apr 2020 (5 years ago)
G Chi
Joe Royle is a professional and friendly manager. Many of his suggestions helped me as a tenant during my live in my apartment.
Tenant
9th Mar 2020 (5 years ago)
S Humphries
Been in my flat little over two weeks now and I must say that the very few issues that I have had (with the flat itself) have been sorted and dealt with quickly and efficiently by Joe. It has been a very different experience from my previous estate agent! The whole process with Mark (when I signed up) was easy and straightforward too! Would highly recommend using them as a tenant.
Tenant
2nd Mar 2020 (5 years ago)
N Q
One the best estate agents in Manchester. Great management and friendly staff! Been a tenant with Jordan Fishwick for three years now. Everyone is always helpful and professional especially Mr. Joe Royle whose outstanding management skills have saved me so many times! From spare keys to hot water and other maintenance issues I’ve had, Joe is always there :)
Tenant
9th Jan 2020 (5 years ago)
J Dobson
Been looking for a property in Manchester for some time. All the staff at this branch are lovely but especially Marcus William's. He continually sends me properties to view and is very pro active in trying to find me the right property. Once i find the right one I will have no hesitation in making a purchase as so far their/ his service has been excellent .
Buyer
20th Dec 2019 (5 years ago)
M Hughes
Joe has been amazing through my tenancy! Helping with any issues straight away and being quick with responding to queries! A wee gem
Tenant
18th Dec 2019 (5 years ago)
C Hoy
Good results for us. Thorough checks by JF meant that first potential clients were stalled. Immediately a new tenant has been found and is ready to go. Important that they are efficient when we live about 40 miles from the property. Email contact is efficient.
Landlord
18th Dec 2019 (5 years ago)
F Camilo
I'm a tenant and they handle every issue very promptly. As an example, when I locked myself out once, this guy Joe Royle helped me with a spare key in less than 30 minutes. Highly recommend.
Tenant
10th Dec 2019 (5 years ago)
A Ali
I thank this office for helping me and finding me a suitable apartment and they were very nice. I advise everyone that they are doing their job and helping everyone. Especially the employee is named Alexander which is very nice
Buyer
20th Nov 2019 (5 years ago)
G Rees
Jordan Fishwick were fantastic in selling my apartment. In particular, Megan was very helpful and showed real drive and determination to get the sale complete. Without her tenacity I honestly think the sale would have fallen through.
Seller
26th May 2019 (6 years ago)
N Kelly
Quick shout out to Joe and Jordan Fishwick - I rent a flat through Jordan Fishwick and called to say the new bed that had recently been delivered was faulty. Joe contacted the contractors quickly and that same afternoon the contractors replaced the faulty bed with a new one! Thanks for your help Joe, very efficient work!! :)
Tenant
22nd May 2019 (6 years ago)
H Gaunt
We've purchased our first flat through Jordan Fishwick. The team are very helpful and supportive, which was reassuring as first time buyers. We are especially grateful to their in house mortgage advisor who helped us to get a really good deal and went above and beyond to make it happen. Thanks so much!
Buyer
17th May 2019 (6 years ago)
T Hutchings
My wife and I have used Jordan Fishwick estate agents twice now.
The first time was in 2012 when they found us a buyer for our flat much faster then we expected and then managed the buyers expectations when he started pressing us to complete before we had found a new flat to buy.
The second time in 2018 they again found us a buyer in pretty quick time and then really put effort into getting the laid-back buyer and his solicitor over the completion line. They even convinced our buyer to raise his offer!
Many thanks to Liz Hill, and Megan Roberts for a thoroughly professional service.
Highly Recommended.
Seller
8th May 2019 (6 years ago)
Singh111s
Liz and Megan provided incredible service in what turned out to be a complex conveyance. Very professional, always available and tenacious to get this over the line. I'm using them again and will do so for all property transactions in the future. Excellent.
7th May 2019 (6 years ago)
D Campbell
We have found the team at Jordan Fishwick to be very personable, efficient and helpful. They have given us good advice on renting out our flat, have been quick to answer our queries and follow up any requests that we have made. I would be very happy to recommend them. Keep up the good work!
Landlord
28th Apr 2019 (6 years ago)
N Shokri
I purchased a BTL flat through this office - no issues at all. The staffs are VERY friendly and supportive. I worked in particular with Megan. She is just an amazing agent! Very responsive and knows what she is doing. Moreover, I left the flat with the same office to manage. They could let the flat very quickly and Katie, my contact in the letting office, is doing a great job - very happy with the provided service. Definitely will use Jordan Fishwick in future (I am actually working with the same team to buy another property).
Landlord
23rd Apr 2019 (6 years ago)
M harrop
I have recently bought a flat through Jordan Fishwick in Manchester City centre and I would highly recommended anyone looking to buy to register there details with them. They keep my updated through emails and phone calls of new properties that came to the market that would be of interest to me which I found is something that other agents failed to do. They conformed all viewings by text message and always showed up on time and had all the right information to hand like service charge, length of lease etc. Lily was very informative about the different areas of the city centre and development I was looking at and this helped me make the right choice for my property purchase. Lily kept me updated throughout the sales process, like when my survey was booked and also chasing the vendor and their solicitor to provide the necessary information to speed up the process!! 5 star service from an estate agent which is nowadays rare to come across! Professional but also very friendly service. Not your typical ‘sleezy/salesy’ estate agent!
Buyer
8th Apr 2019 (6 years ago)
J Stanthan
A really bad leak from the apartment upstairs affected my bathroom ceiling for the past couple of days and my property manager Joe Royle has been extremely helpful throughout. They have arranged access whilst i have been at work, emailed me with constant updates and already treated the affected area :)
Landlord
4th Apr 2019 (6 years ago)
G T2
Let my flat within a week of it being on the market and the tenant moved in the week after with little to no complications. I'm very happy with how the inventory was prepared and sent to both me and the tenant for our records. I had a few agents out to value the property and was most happy with the approach Katie took with explaining their services. I will 100% be using Jordan Fishwick to re-let my properties again- thank you!
Landlord
4th Apr 2019 (6 years ago)
A Todorova
If the other reviews aren't enough to warn you - not only did they never fix anything which left my kitchen with a brown water leakage on the counter (1-2 pints a day) from upstairs that their contractor said it's probably from the upstairs toilet for weeks, when they DO decide to fix it they will come in your house UNANNOUNCED. Check your emails after 5pm every day to avoid surprise visitors in your house. I suffer from PTSD, absolutely no consideration about my rights to live undisturbed/consideration how you'd feel with a stranger coming in your house with close to no warning.
They told me they'll come in 3 times and didn't show up and then a man entered my house without a warning. No calls, no knocks, no letters.
Tenant
5th Feb 2019 (6 years ago)
J K
Awful estate agent. Didn't fix anything in the flat for 6 months and took 12 months to replace a shower in an unusable bathroom. They wanted to take a large portion of my deposit at the end which I had to dispute and fortunately gained the majority back of. If you don't want hours of endless phone calls, emails and stress, I would recommend going elsewhere.
Tenant
4th Jan 2019 (6 years ago)
R tg
We found a lot of troubles contracting their services. It has to be the worst estate agent I have ever dealt with.
After having an according, three days before entering to the house, they finally gave us a negative after, let me clarify, insisting to get a positive or a negative answer every single day.
No doubt. If you have to find a property, and you are seriously looking for it, do not contract their services...
They were not professional at all. Even for showing the house, we had troubles...as they forgot the keys.
30th Nov 2018 (6 years ago)
A N
Stay away from them! After paying the agency fees I was told I need to pay another £66 for check in fee which was not mentioned to me during the viewing when I explicitly asked a list of all fees for moving in. When I expressed my disappointment I was told that the agent was new in his job and he did a simple mistake forgetting to mention a fee of £66!!!
Staff are very rude, with negative and unprofessional attitude. They don't reply to emails either. I'm about to move in in few weeks and they haven't even completed the referencing process. Unsure if I ever move in.
Tenant
19th Jul 2018 (6 years ago)
A Brentuo
Unless being homeless was your last and only alternative, I would avoid Jordan Fishwick. Huge fees, bad management, customer service does not exist, rude staff. Look elsewhere, what they put you through is not worth it.
29th Jun 2018 (7 years ago)
W rere
I was showed a property on a friday. Even though I confirmed the property by email on the day itself, it was rented out over the weekend citing that the tenant had already paid the money for it. Why did they carried on the deal with me in the first place? Absolutely unprofessional!
Tenant
7th Jun 2018 (7 years ago)
H Felicity
Rude employees who take reservation fees without returning back a day after we paid as we couldn’t proceed anymore. I was just ignored by staff nick who was rude and never replied to my emails. High street agents getting worse and worse. Stay away
4th Jun 2018 (7 years ago)
C Sibilio
I never seen anybody so un responsible and weird rude like that.. They should be closed down.. I had the umbelievable experience ever met before, after six months under another agency we've been moved to this ridicoluos elements, wich they never come to our flat to check how it was, also to introduce themselves until the date of our notice, the change was made in November 2017 and we decide to have an open notice period, because I personally contact them and made an appointment to met the manager in charge.. By the way the entered in the house without permission once, no messages or advices, phone calls. Nothing, we where so scared to see this guy entering not even knocking the door, as it was empty.Anyway, the are Disgusting!
Tenant
13th May 2018 (7 years ago)
A lee
Seriously disgusting agent! I have been waiting three months to fix the heater! With the coldest weather of the year! I have experienced snowing, easy beast and everything without a heater! Which had cause me getting a cold for over a month! The agent never response to the email once they receive th agent fee, or they are very rude when the h reply. I have been living in the U.K. for ten years but never met an agent like this. Especially Maddie, an agent that is rude and never response to email. The worst agent I have ever met!
Tenant
5th Apr 2018 (7 years ago)
M Cranfield
My son and his girlfriend have recently moved to Manchester and are renting a property with Jordan Fishwick and I can honestly say the service we have received has been fab - a big thank you to Alex, Alex and Lisa for all of your help !
Tenant
15th Mar 2018 (7 years ago)
M Tilbrook
Not sure why the negative reviews but I've always found JF to be one of the most reliable agents out there in terms of turning up on time.
9th Mar 2018 (7 years ago)
A Hayward
don't worry guys i won't bother you with my house buying again. in fact ANY house being sold by Jordan fish stench i will NOT be viewing. bye.
wouldn't let me set up a viewing and told me i probably can't afford it because i'll be outbid anyway (trust me i can definitely afford it - idiots)
Buyer
1st Mar 2018 (7 years ago)
R DEY
Not recommend at all. They really do not bother about tenent once they got their tenancy fees. Raised a simple query with them, they took 4 weeks to come back after multiple follow up.
Tenant
28th Jan 2018 (7 years ago)
D -
Completely useless. Tried to book a viewing of a flat I wanted to rent and never got it after trying three times. After visiting them I was promised to be sent an e-mail with more potential flats I could be interested in renting. Answered that e-mail and never got an answer. Sent a second e-mail requesting again a date for a viewing and obtained the same result. Never got an answer from them. It is obvious that after this, I will avoid Jordan Fishwick at all costs. If this can be taken as an example of how they operate, you could only expect to be completely ignored.
Jordan Fishwick are a prime example of the bad reputation that real estate agents have these days. Some agencies do their best to really earn it. Happily there are plenty of other agencies in Manchester.
Tenant
24th Jan 2018 (7 years ago)
G Roots
Efficient and friendly professionals!
10th Nov 2017 (7 years ago)
K edwards
Rude staff and extremely unhelpful. Considering the amount of bad reviews they have maybe they should invest in some customer service lessons!!
26th Jul 2017 (7 years ago)
A Aagard
1 star generous. Rude staff especially someone called Amy. Condescending and stuck up. She was trying to make me feel bad for putting in an offer her colleague already agreed to. Try communicating with ur colleagues more often love it'll help you in the long run. Would not reccomend. Keep looking will be similar options by other estate agents in the area. Ridiculous fees. Seems I'm not alone. Sort ur staff out. The amount you make from tenants could pay for staff customer service training.
Tenant
14th Jul 2017 (7 years ago)
J Taylor
Avoid them. Extortionate admin fees, even charged £25 when moving out for a reference fee, and they'll charge you a moving in and out fee too. Additionally, several things went wrong during the renting period, both negligent management and JF breaching the terms of contract on 2 occasions. Unless you're a millionaire and don't plan on spending any time in the property you rent, seriously avoid them.
Tenant
5th Jun 2017 (8 years ago)
J Parton
Awful estate agents! Asked us to move out then charged us for an extra week of rent on an empty property. Unhelpful staff, constantly giving wrong information and don't have a clue what's going on!
Tenant
28th Apr 2017 (8 years ago)
G A.
They are absolutely rude and unprofessional!!!
14th Feb 2017 (8 years ago)
J Mccarthy
Absolutely shocking. Staff are rude and so unhelpful. Bad communication and just bad attitudes!
1st Feb 2017 (8 years ago)
F Pirie
JF are liars, unresponsive and charge outrageous fees to tenants. Avoid completely as any property let through JF is absolutely not worth it.
Tenant
25th Jan 2017 (8 years ago)
S Hajiaghaei
Staff are very unprofessional and very rude and unfriendly! dealing with them is just waste your time.
26th Sep 2016 (8 years ago)
M Kuhail
Rude staff + They dont pick up the phone or respond to emails + they lost the keys to my apartment
1st Jun 2016 (9 years ago)
J Corrigan
I have two properties let by Jordan Fishwick.. I self manage the properties, and JF provide the tenant search, screening and contracts for me.
The staff, particularly Alex, Amy & Ben are professional and courteous. The most important issue for me is good comm's, and they provide excellent comm's.
Rates are reasonable, and I'm very satisfied with the overall service they provide.
Landlord
21st Oct 2015 (9 years ago)
B haff
I have endured nothing but bad experiences with this landlord.
No repair is ever fixed without me chasing it 4 times.
I have faced surprise inspections with little or no notice and criticised for the way my personal items things look at the property, however they choose the shower curtains of all things.
I have had many letters sent to me demanding over due rent only to find it out to be their mistake and the mistake to be repeated a week later.
We had a wet floor for over a week over christmas due to a leak they didn't get fixed for us after us reporting it several times. We asked for simple changes to be made to make the property more insulated such as carpet instead of laminated flooring. To this they told us the changes had been agreed so we would renew our contract and then just laid carpet down (with no under lay so it is as cold as ever) so there is now a freezing concrete floor with a single layer of carpet over it and subsequently a large gap between the skirting board and the carpet all of the way around the room.
All in all bad communication and bad at following up anything you'd expect them to do as your agent. The reviews on here seem to reflect the same experience where the tennent is very unhappy with the experience.
Tenant
25th Sep 2015 (9 years ago)
K Bhattacharya
JFW manages a property for us as letting agents in Manchester over the last 5 years. Like any service company, they have wonderful and competent people and they also have those who sadly need training badly. We have dealt with both types. Would I change? Perhaps not, because I hear this kind of mixed reactions from all agents' clients. If the service degenerates further only then will I seek to move.
In general the UK Property Management sector needs improvement and a more comprehensive delivery of services including: insurances, maintenance at more reasonable rates, slightly lower management fees....but these are generic woes of the industry.
Landlord
11th Aug 2015 (9 years ago)
C Field
As a landlord I have dealt with a number of letting agents with varying degrees of success, some agents [Not JF] seem to forget [or have never head of] customer service whether dealing with myself, or the tenant, and in the past I have felt like a nuisance when phoning with a query.
I must admit, I have always found Jordan Fishwick friendly, efficient, professional, and when asked, ready with helpful and useful advice. I recently asked them to market a rental property, they took photo's on the Tuesday, posted them on the net that evening, had two viewings on the Thursday, and agreed an above asking price offer the following day...........can anyone improve on that???
Whilst this was exceptional, in general I have found their service excellent. I have another couple of properties in Manchester, and when the time is right, and contracts allow, I'll be moving more off the portfolio to JF Many thanks to Katie, Amy, Matt, Jodie, Tony and all the team at
Landlord
4th Aug 2015 (9 years ago)
P Zhao
I thought I would forward some fair comments after seeing majority of the feedback. We had been dealing with Jordan Fishwick for a very long period of time on both purchase or sale part of the business. Services received are always reliable, efficient and friendly. We deal with Paul Robertson in particular since day one and we are high recommended to anyone who would like to go through sale or purchase process. We would definitely get them involved for any future business
Seller
16th Jul 2015 (9 years ago)
K Spyridou
Honestly I thought my old agency was bad...
this people are the worse of the worst...
don’t care about you as soon as they get their money...
I don’t even know where to begin with.
While they knew I was pregnant they rented me a place full of humidity and that it’s just not right.
they said it was cleaned by professionals and it was dirtier then I could possibly explain...
holes on the floor full of spiders and different types of bugs
Curtains falling on the floor making holes on the walls.
It took them weeks to just sort out the boiler.
I have been waiting for almost 2 months for them to sort out the rest of the issues and they couldn’t care less.
The landlord lady promises things and then she takes it back...
I don’t know who is worse Jordan Fishwick or this lady that is hiding behind them....
I’m sure that it doesn’t matter how many bad reviews we put they won’t change anything because they don’t care...
that’s why their reviews and stars are 2 out of 5 but please people make sure YOU don’t trust them and never rent from them. Just because they won’t help you the way an agency supposed to.
Tenant
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