A Hendry
Jordan at Key Estate Agents handled my purchase and she was absolutely amazing, especially as I was a first time buyer. She had so much patience and chased when I needed her to without complaint or delay. Without Jordan's effort I would not have completed before Christmas, she knew this was important to me and did everything in her power to make this happen. Jessica and Rob were also brilliant when Jordan was out of office. They really are a fantastic team. The little goodie box when I completed was such a lovely touch and shows that they really care. Thank you!!... Read more
Buyer
23rd Dec 2021 (3 years ago)
J Harrison
I have used Key Services for nearly twenty years, as a house buyer and seller, for financial advice and as a landlord.
Each service is superbly run, and their teams are courteous, professional, actions oriented and if they make you a promise they keep it.
Paul and Helen and the team will look after you no matter what your issue or service need.
I can give no higher recommendation - they have saved me thousands over the years and they have ensured my investments yielded the highest possible ROI.... Read more
Landlord
14th Nov 2021 (3 years ago)
L Cotton
Key Estates, in particular Veronica, went above and beyond for us in our recent sale and purchase. We did not have a straightforward experience, but Veronica kept in regular contact and really went the extra mile to liaise with our everyone involved with the sale and purchase. We would definitely use Key Estates in the future.... Read more
Seller
13th Nov 2021 (3 years ago)
G J
Dont update the system, dont realy care about new customers. Booked viewing cancel on the day after a week wait. Never will use them!!!! Waste of time... Read more
3rd Sep 2021 (3 years ago)
R timmis
We recently purchased a house which was on the market with Key Estate Agents . We we’re very pleased with the service we received. When ever we phoned with a query it was always dealt with in a professional and prompt manner. The staff were always pleasant whenever we phoned them. My wife and myself would recommend them.... Read more
Buyer
3rd Jun 2021 (3 years ago)
I stein
Key estate agents are fantastic to deal with,
From the first phone call you can tell they care about you and your family you even get a birthday card,
Paul our financial advisor has been fantastic over the years we would not use anybody else he is honest and open which sometimes can be hard to hear if it's not what you want to,
But he is always in your corner and will find the best and most affordable way for you. To achieve your goals.
From Veronica to jess in the office everyone has been fantastic for me and my family
Thank you all so much for your help... Read more
2nd Jun 2021 (3 years ago)
R Bennett
The team have helped us through the whole process and even sold our house in less than 24hrs! They moved things around to allow a viewing and really understand how to put you are ease when sorting a mortgage or selling your house.... Read more
Seller
8th Apr 2021 (3 years ago)
S Nicole
Would highly recommend key estate agents, they have been extremely helpful from the start and we have been happy with the whole process so far:)... Read more
24th Mar 2021 (3 years ago)
P johnson
I’ve known Paul and Helen for quite some time now, both been very good in helping and honest advice always a good service with a great team around them.... Read more
23rd Mar 2021 (3 years ago)
R Smitham
This was my first interaction with Key Estate Agents and the people I spoke to were fantastic throughout. Jordan and Jess have both been informative and helpful in every aspect from booking my viewing to making my offer. Thank you to both these hard working individuals for a pleasant buying experience!... Read more
Buyer
18th Mar 2021 (3 years ago)
S pavitt
I cannot recommend Highly enough. From the initial contact to organising works required to obtaining a tenant, absolutely faultless. I’ve dealt with many letting agents in my time and these guys are far and away the best I have ever had the pleasure to deal with.... Read more
Landlord
2nd Mar 2021 (3 years ago)
L price
My first impression, after meeting with several agents, was that I would go with Key. Unfortunately I allowed my self to be talked into going with another agent, and after over 8 weeks with no sales I asked Key if I could list with them as well. In a matter of days they had my first sale, and have since sold the other 2 houses as well. Everyone I speak to is friendly and helpful, and each one seems to know about my houses no matter who picks up the phone. Communication is excellent, with proper notification of viewings etc, and a regular update of the sale progression, Their professionalism continues through every part of the sale. I just can't fault them.... Read more
Seller
20th Feb 2021 (3 years ago)
B Pallett
Sold our house through key, we dealt mainly with jess and Veronica. Both kept us well informed at each step of the sale and were professional at all times. Highly recommended... Read more
Seller
11th Feb 2021 (3 years ago)
M Rowlands
We were selling our first house and key really made us feel at ease in the whole process. Communication was great and they sold our house within a week for full asking price!! Could not fault them at all and will definitely use them again. Great value for money!!... Read more
Seller
10th Feb 2021 (3 years ago)
Very helpful and kept me fully informed at every stage.... Read more
Seller
5th Feb 2021 (3 years ago)
Sold my property through key estate agents was kept informed from Veronica who called me on a weekly basis with updates couldn't recommend her enough really knows her stuff.... Read more
Seller
27th Jan 2021 (3 years ago)
All staff very friendly & helpful,
Kept us up to date with everything
Would recommend.... Read more
Seller
25th Dec 2020 (4 years ago)
M Baldwin
Staff very friendly and professional, listened to my needs and no hard selling, will continue to use keys for my next purchase.... Read more
Buyer
9th Nov 2020 (4 years ago)
S johnson
Friendly helpful staff... Read more
20th Oct 2020 (4 years ago)
C Hammond
Been with them for a while now. Super polite. Super helpful. Respond very quickly and have both tenants and landlords interest at heart. Highly recommend them.... Read more
Landlord
5th Jul 2020 (4 years ago)
B Chana
Bad communication..... Read more
4th Mar 2020 (4 years ago)
A Lockhat
I recently sold my flat through Key Estates and want to extend my sincere thanks to Veronica Addy and her team.
The service I received throughout the sale was most impressive and truly exceptional..
Even after completion they took the trouble of sending me a Thank You Card which was such a lovely surprise and indeed a wonderful gesture.
I would certainly be using Key estates again and would highly recommend
them... Read more
Seller
5th Nov 2019 (5 years ago)
L Edmond
I didn't eventually use Key Estates Agents for purchasing a property. I would like to say though, I dealt with Veronica for the viewings that I had and she was a delight. Very attentive, knowledgeable and tailored my vewings to my requirements. If I could give 10 I would. If I was in the market again I wouldn't hesitate using Key Estate Agents again.... Read more
3rd Jun 2019 (5 years ago)
A Miller
I don't really bother writing reviews because of my time constraints but I felt obliged to in this instance because I have been a landlord for many years and have dealt with a plethora of estate agents in the past.
I can say with the upmost certainty that Key Estate agents are the most professional and courteous I have had the pleasure in dealing with. For the sale of my house they kept me informed at every stage, they chased up both solicitors and phoned me every few days with an update on the situation, without being chased up by me...which is usually the case with other agents!
Their proactive and professional approach has left me feeling like decent estate agents do actually exist out there who care and have the personal touch.
I would like to mention Veronica who dealt with my case and how friendly and decent she was in dealing with the whole process. Well done Key, thanks very much for all your hard work, keep up the excellent work!!... Read more
Seller
13th May 2019 (5 years ago)
P Grant
I want to express my thanks for the first class service I received from everyone at Key Estate Agency during my selling and purchasing process. I was kept fully informed of all developments and they chased things when I asked. Many thanks to Paul for sorting my mortgage when I didn’t think it was possible and to Will and Veronica for selling my property. I felt extremely valued and welcome by all staff every time I either visited the office or telephoned. I will definitely recommend Key to people and will use your services in the future. The final touch of a receiving a new home card confirms what a personal and professional service Key deliver to there customers.
Best wishes to you all.
Paula Grant... Read more
Seller
11th Feb 2019 (5 years ago)
F Leon
Fab and very helpful....... Read more
28th Dec 2017 (7 years ago)
N jones
I bought a house through Key Estate agents, they made the process a smooth and pain free ride and i couldn't thank them enough for their help, especially Helen and Veronica. I would definitely recommend. 5 star service.... Read more
28th Sep 2017 (7 years ago)
A Perkin
Well what can I say, a superb professional team who gave a genuine personal interest in the sale of our home, striving to obtain the best market price possible.
Will and Leah are very down to earth and kept us well informed on proceedings as the process moved along, going above and beyond when necessary to secure a sale with a serious buyer in a short time frame.
They also provided us with the name of an excellent conveyancer who ensured the sales process concluded as smoothly as silk.
When I am next buying or selling a home in the area Will and Leah from the Keys team is who I shall be seeing first.... Read more
28th Sep 2017 (7 years ago)
J Loveitt
What can I say? I've just sold a property through Key Estates who were brilliant. They went over and above what was expected and they couldn't have been more helpful - and it wasn't a high value property either. They were friendly whilst remaining professional and kept me updated on every detail. Their costs are competitive and they really earned every penny. I wouldn't hesitate to recommend them - thank you so much!... Read more
7th Sep 2017 (7 years ago)
R Helliwell
Excellent service, with a personal touch. ... Read more
16th Oct 2015 (9 years ago)
C F
Just brought a property through Key and have not got a bad word to say. Neil, Veronica and Leah were supportive, informative and friendly through every step of the process. Wouldn't hesitate to recomend them. ... Read more
4th Aug 2015 (9 years ago)
D Flegel
We recently sold our property with Key and they couldn't have been more helpful. We never felt like they were simply fulfilling a duty because they were receiving payment. All the members of staff we encountered throughout the process, made us feel comfortable and gave a very personal experience. We were kept in the loop about any developments and given feedback very quickly after viewings. Helpful and useful advice was given and in some instances (due to issues outside of their control) they went above and beyond to help us out.
We could not recommend the staff and our experience enough to anyone else looking at selling their property.
Our experience as perspective buyers has also been excellent, and although we haven't found a suitable property yet we will still be using Key to continue our property search.
Thank you again to Neal and the Team... Read more
10th Oct 2014 (10 years ago)
E Evolve
Key treated us like a cash/ atm machine with all their hidden charges as others have detailed. When I tried to renew your rental agreement I dropped in to their office and they almost ejected me saying I needed to make an appointment.
Beware they offer no service whatsoever.
... Read more
27th Feb 2013 (11 years ago)
A User
I had the displeasure of dealing with this company recently and was shocked at how many hidden charges come out of the woodworks during a purchase process. Once they have you in their hooks these guys will charge you for every tiny little thing at extortionate prices, and will even charge you an admin fee if you find part of their service cheaper elsewhere.
When I complained about the lack of value for money IW as simply told go elsewhere, forfeiting any expenditure that had already been paid.
Avoid like the plague, there are more self-respectable companies out there that do the job honestly and will be upfront and reasonable with their charges.... Read more
23rd Sep 2010 (14 years ago)