We had some difficulties in getting the advert ready, with some very blurry photos. The team generally have a very friendly and helpful attitude, and we found the process very smooth (after the slight blip in photos upload).... Read more
Seller
16th Aug 2024 (25 weeks ago)
Excellent and extremely knowledgeable... Read more
Seller
11th May 2024 (8 mo. ago)
This. Company has been around since the nineties Lawrence is a past master knows the city knows the properties and has been there longer than any other so my respect is 109%
Genuine honest approach easy talking and accurate pricing look nowhere else... Read more
Seller
11th Apr 2024 (9 mo. ago)
From the very first time I met the team they were professional and very accommodating. The level of service they have so far provided is excellent and they worked so hard to make the sale of our house happen . They are so quick to communicate any updates and we are so happy .... Read more
Seller
27th Mar 2024 (10 mo. ago)
I had a fantastic experience with Lawrence Copeland who helped me sell my house; and I cannot thank Charles enough for his invaluable assistance. From his expert market insights to his dedication in securing the best deal for us, Charles went above and beyond to ensure a successful sale. His attention to detail and genuine care for maximizing the property's value truly impressed me. I highly recommend this agency, especially with Charles on board, for anyone looking to sell their property.... Read more
Seller
24th Jul 2023 (1 year ago)
Terrible agency. Deal with issues awfully, always had to chase them for correspondence.
Flat had major cleanliness issues and repair issues which were never addresses in 15 months despite constant chasing.
Treat tenants very poorly, do not use... Read more
Tenant
7th Jun 2023 (1 year ago)
Sold our flat through Lawrence Copeland and they were great. We sold the property promptly at the asking price, after the agent had shown round several prospective buyers. The fees are competitive and Nicole in particular was brilliant, supportive, knowledgeable and easy to get hold of. It was a pleasure doing business with the team at Lawrence Copeland. I would definitely use them again.... Read more
Seller
24th Feb 2022 (2 years ago)
Former Lawrence Copeland tenant here. The worst customer service I have ever had the displeasure of having to deal with.
I have been laughed at down the phone; had to clean a strangers feaces off of our new toilet upon moving in; had to wait two weeks to have my shower fixed and have been ignored when making a formal complaint.... Read more
Tenant
14th Dec 2021 (3 years ago)
I would highly recommend this Lawrence Copeland for all your housing needs. Having used their services for almost 4 years I couldn’t be happier. Professional yet personable, which made my relocation that bit smoother. The team are fantastic and nothing is too much trouble.... Read more
Tenant
8th Feb 2021 (3 years ago)
Lawrence Copeland sold 2 properties in this complex for me. The whole selling process was handled very well with excellent communication between myself and the staff through emails and the phone . I was abroad at the time and Covid 19 did not slow down the process when the staff were working remotely. I can highly recommend the team at Lawrence Copeland.... Read more
Seller
3rd Aug 2020 (4 years ago)
This is the third property that I have bought on the Quays in a 20+ year period through Lawrence Copeland. I have also sold two of these properties through the same agent. I have always found the service to be first class. Emails and telephone calls are always dealt with on the same day if not immediately and nothing is too much trouble. The team I are friendly and approachable and makes this aspect of selling or buying a property straightforward and pleasant. I would recommend this organisation without hesitation.... Read more
Buyer
24th Jan 2020 (5 years ago)
Quick, easy and professional. Selling our house with them has been really easy. They have great connections in the local area.... Read more
Seller
2nd Dec 2019 (5 years ago)
Katie Garner was of great help when I spoke to her regarding jobs I needed doing at the property, she was able to give clear instructions and assurance that what I need doing would be done.
I am pleased with Lawrence Copeland Estate agent and would recommend them.
The good thing about dealing with them I purchased the property through the company, and they have been managing it on my behalf. Well done!!... Read more
Landlord
23rd Oct 2019 (5 years ago)
one of the worst terrible letting agent ever especially woman called Helen Lawless, such a rude not respectable person ever, we had the apartment for a year, the landlord was so difficult and looking only to take our money, and this person helen helped her and never treated us good and yelled alot and lied to us the whole time, at the end of the tenancy they took almost 600 GBP from our deposit without any right or permission, please avoid this company especially if your students cause they will take advantage of you not knowing your rights, trust me they will take your money, make you go through hell and never consider anything but the money, please avoid it completely.... Read more
Tenant
15th Sep 2019 (5 years ago)

If I could give 0 stars I would. Absolutely terrible letting agent - AVOID! Disorganised, unprofessional and out to grab as much money as possible from tenants. Always difficult to get hold of and terrible communication; it has taken them a month to get back to me about our deposit and they are wanting to take £280 out of it for cleaning when the house is 100 times cleaner than when we moved in! No working smoke alarms in the house when we moved in despite them lying on the check-in inventory that they worked - they didn't even have batteries in! Old, broken and worn furniture in a furnished property, absolutely filthy when we moved in and the garden was full of rubbish that we had to move ourselves despite false promises that it would be cleared by their contractor. No repair or renovation work was done on our house in over 2 and a half years and they are trying to bill us for issues with the property that were raised at the start of the tenancy. Be very careful if you rent with these, take photographs and back everything up in writing as they will try to blame and charge you for their own negligence. Also I have asked for the direct contact details of the landlord and they are so far refusing to provide this which is a legal requirement under the Landlord and Tenant act 1985. Very unhappy ex-tenant... Read more
Tenant
11th Sep 2018 (6 years ago)
Helpful, friendly always pleasant to talk too ... Read more
Seller
3rd Feb 2017 (8 years ago)