J Wilde
Horrible staff rude staff dont bother letting your proefty through this lot... Read more
Landlord
13th Oct 2018 (6 years ago)
P fay
I am a owner occupier of a house that is next door to a property that Lawson's are agents for, before Xmas 2016 a rat problem was reported to Lawson's, the rats where living under the garden shed, nothing was done until the start of April 2017, I had rang Lawson's and was told they was going to remove the shed and the rats would disperse, they said rats going onto other peoples property was not there concern, there only concern was the property they looked after.
I have rented property each side of me and both are run by Lawson's,
my dealings with this firm has been terrible they are ignorant to other property holders and brush you of with lie's.
I would not let them run a Wendy house, try to speak to anyone to complain and they are out or busy, disgusted by them.... Read more
21st Apr 2017 (7 years ago)
M 73
Absolute awful company, I would strongly recommend avoiding this company at all costs. As a tenant they are very disrespectful on the phone, there staff have no manors and think they can talk down to you. Furthermore, all they care about is money, any excuse to try rob you of more money using administration as an excuse, I mean they have a percentage of the rent each month but that's not enough for them they'll charge you £75.00 just for a re-reference, surely there percentage of the rent covers admin. Overall, they are a useless company, they have no consideration to tenants, there staff are clueless, and I would never use them again.... Read more
Tenant
30th Jan 2017 (7 years ago)
E D
Not a very good service. I would not use this agent to sell my house. I cannot comment on the lettings side of things, but the service i had from sales was appalling.... Read more
Seller
31st Dec 2016 (8 years ago)
E Bee
terrible terrible experience with Lawsons , my first property and was very very poorly maintained , poor communications with landlord and loads of things went without being sorted , also had a large chunk took out of my deposit because of apparent "smoke smell" these people will do anything to hold some if not all of your deposit - AVOID... Read more
Tenant
24th Aug 2016 (8 years ago)
monika0788
Fantastic company! Very helpful, polite and friendly. I hope the owner of the company knows how incredible the staff is. Quick shout out to David, Danielle and Leanne - it was a pleasure to deal with you. Monika... Read more
4th Jul 2016 (8 years ago)
H improvements
I was looking for a property to rent as I was let down by another letting agent I found a flat to let with lawsons I called the office a few days later I viewed the property I called lawsons and said I would like to go about renting the flat within 2 weeks I had signed for my flat sand received the keys lawsons were great and Danielle was fabulous would definitely recommend you guys! Thank you... Read more
Tenant
29th Jun 2016 (8 years ago)
J Jones
SCAM company there all smiles till you sign then they add in extra charges you dont know about harass you with multiple txt emails and calls all day and they never give people there deposits back even if they have no reason to keep it!! Im disgusted with how they have acted...Would not recommend!... Read more
Tenant
8th Mar 2016 (8 years ago)
J Shaw
Wonderful front desk but diabolical letting management. Where are the names for nearly all your positive reviews on here. Did you post them from your offices?
1. You contractually state that full reference checks will be made. Why no guarantor security? You failed to do a proper check on a terrible tenant who was easily found after a five minute google. This tenant had been clearly identified in a Darlington newspaper as being allegedly involved in illegal activity. Furthermore, what about the thousands of pounds of debt that she was carrying with Darlington Council Tax and British Gas. True or false? Did I have to go through the courts to evict her? Did you know about the extra tenant?
2. You contractually agreed that no animals would be allowed. You contractually agreed to inspect the property. You excused yourselves for not spotting the cat or the cat faeces in every room often trodden into the carpets that have all had to be replaced. How about the cat faeces in many cupboards and half the green bin filled with cat litter and faeces for me to dispose of. How about the ruined sofa due to cat scratches that your company claimed was a knife cut, how about the cat scratching that damaged the wallpaper in several areas. Couldn't you see the large plastic enclosable cat home in the washroom? How about the large cage for an animal in the back garden? You said I could not do anything about the animals except sign a new clause in the letting agreement; WRONG! True or false, Tina?
3. The tenant agreed to decorate to a professional standard. I defy you to see the state of my house, Tina. And, where are the photographs of said decoration?
4. Tell me about the pathetic silicon sealant twice put in the bathroom over 18 months that needs to be done again?
5. Tell me about the eight loads of rubbish and filthy condition of the house, Tina. Oh, but they can hide things for a paid visit! Oh yes!
6. Tell us about the HMRC tax money withheld for some months but then returned. There was no proper certification. Tell us about that Nathaniel.
7. Tell us about the fact that your company constantly changes the majority of it's staff. Why do they all leave so quickly? Tell us why emails are sent by different staff all the time so nobody knows what's going on and the council wasn't contacted about council tax when the tenant from hell was evicted.
8. Tell us about the fact that the letting management is done by a different management company that operates in a Fort Knox type building. I came to talk about my complaints as a good customer and you went all legalistic on me, Tina. No Tina, I came to share and you couldn't cope. You and your faux accusation of being 'threatened' to cover your tracks. Pathetic Tina. Substantiate your management speak. Its recorded Tina, and I had a witness. You faked it as a bullying strategy.
9. The tenant took two doors off the hinges and damaged them. Didn't you care for my property?
10. You wanted 2 thousand pounds to tidy up and clean after the tenant had to be evicted. Where did that figure come from, Nathaniel?
So there you are, Tina and Nathaniel. You thought I was permanently abroad and wouldn't check. Wrong. Look after your landlord's properly, offer your landlord a coffee and listen, rather than assume we are all naughty, nasty people. You didn't want to listen to your letting management failings, so here you are.
... Read more
Landlord
11th Feb 2016 (8 years ago)
B shepherd
Letting my property in the UK, whilst I am working away, was quite a daunting task, but everything has gone great. A tenant was found quickly, a lovely couple with a young child that want to stay long term. They kept me informed and made everything seem quite simple. I would not hesitate in recommending them to anyone.
... Read more
Landlord
28th Jul 2014 (10 years ago)
H Da
TOTAL IGNORANTS, VERY BAD EXPERIENCE, FROM - Jason B., Henry F., Michelle P., Helen D., FARHAN S., JO M., Pravina L., Rebecca H., Ellie R., NOT RECOMMENDED AT ALL... Read more
13th Feb 2014 (10 years ago)
D Marec
VERY POOR SERVICE,, wouldnt recomend at all, problems for months never sorted, no responds to recorded letters- said not received,, rather stay away,,... Read more
5th Nov 2013 (11 years ago)