In 2016 I rented a property with Berriman Eaton and they did not inform me that it was up for sale UNTIL I had signed a contract and moved in. Therefore I could have been evicted at any moment but had signed a six month contract and could not back out. Despite of this, Berriman Eaton continuously assured me that whoever purchased the property would be my new landlord and that I would remain safe in my new home.
When people wanted to view the property when I was unavailable to show them around due to work commitments, Berriman Eaton insisted that they have a spare key from the office and allow the potential buyer to let themselves in and have a look around my home by themselves - not even accompanied by someone from the letting office! I would go as far as to say the way this company treated myself and my partner was inhumane as they had no regard for me, my home or my personal belongings.. aslong as they were making money.
Berriman Eaton then attempted to steal my deposit money. They refused to release the money to me, telling me that the landlord had decided to keep it. When previous to this, my partner was at the Berriman Eaton Tettenhall office when one of the letting team contacted the landlord when he stated that we could have our deposit back as we had moved out of the property as soon a we possibly could after receiving a two month notice to vacate the property as someone was interested in buying it. The landlord said we did not have to pay the last months rent as we had moved out of the property. So he was under the impression that I was receiving the deposit and Berriman Eaton were telling me that the landlord would receive the deposit. When I told the letting team that I had managed to obtain the landlords contact details and would be asking him if this information was correct, they said they would release my money to me within 48 hours. Which then made me think, were Berriman Eaton going to pocket my money after lying to both myself and the landlord.
I had an awful experience with this company, and if anyone is considering letting a property with them I strongly advise you to look elsewhere. They are nothing but con artists and treated me in such a disgraceful way. I am so grateful to now be with a letting agency who are not deceitful thieves.
Received great help from Jamie. We will definately use this estate agent for future sales.
Poor service overall - I had really high expectations of DB Roberts as I've dealt with many independent agents in the past and found their service to be hit and miss.
The original appointment to view my property was excellent and Kevin (the representative) was very professional. Once the paper work was signed it went down hill from there.
No communication, no viewing for weeks on end and my property is still empty after 2 months on the market.
For an establish company they seem to have got very complacent.
I would highly recommend Butters John Bee. The team in the Wolverhampton branch were fantastic from the day I viewed my house to the day of completion. My dealings were primarily with Alison Kibble, and Gurminder Ghuman for mortgage advice. Both were first class in the way they went about their business and were a pleasure to deal with. All of the staff onsite were always very friendly and helpful throughout the process. The team in Wolverhampton are a credit to the company.
Very happy with the efficiency and service we received at Butters John Bee. The staff were very polite and helpful we found they were always there to assist with our property transaction. What also saved a lot of time was the team were able to forward us to the correct departments ie solicitors and home insurance. Thank you again to Butters John Bee and we hope to do business with your team again in the near future.
- Crackerjack Properties
Fabulous lettings team. really helpful. we have all of our properties managed by them as they are fast, efficient, have good communication and extremely professional. couldn't recommend them more!
Begun An enquiry with one member of staff who informed me and my partner on the set rent and initial costs, which suddenly changed when the application started which we then decided to cancel due to ridiculous fees and lack of flexibility. Payment was taken for referencing which hadn't begun, I've requested a refund and have been waiting for almost 4 weeks now. I've spoken to the staff who have informed me that their accounts department hadn't actually received a request for refund despite me contacting them 6 times over the past 4 weeks. I've been informed it will take another 10 days. Totally unprofessional, unacceptable standards for working professionals.
We saw Mazar, who has been wonderfully helpful, for mortgage advice as part of Countrywide, working out of the Dixon's Wolverhampton office. We initially saw him in January 2016, scared about the ins and outs of mortgages and moving out, but he made everything easy to understand and really took care of us. Now two years later, he's helped us again with our remortgage and we can't thank him enough. It's a shame we now have 5 years before we see him again, but hopefully we can pop in to say hello the next time we're in town.
DO NOT GO ANYWHERE NEAR THE WOLVERHAMPTON BRANCH....
I spoke to Harry first he was arguing with me when i just asked if i could have a more convenient viewing appointment, due to the fact i was already viewing another property in Wolverhampton around about the same time as the earlier appointment he WAS TELLING ME I SHOULD HAVE. I also had explained to him that i DIDN'T no the area of Wolverhampton very well and i didn't want to be late for my other viewing. He then put me on hold for a inordinate amount of time, i ended up then getting cut off. I waited for a while for harry to ring me back but nobody did. Then when i rang back to CHASE harry to see if i could have a appointment i could possibly make on time? Fabio answered and i explained to Fabio (THE ABOVE) . Fabio then told me he couldn't see what point i was making or what my problem was.Then a couple of seconds later Fabio was shouting down the phone at me..." DO NOT CALL ME MATE"..." DO NOT CALL ME MATE"... they are completely unprofessional, extremely rude and by far the worst estate agents i have EVER had the displeasure of coming across in my life, all in all an atrocious customer service experience . DO NOT GO NEAR MY OLD MATE FABIO HA HA OR DIXONS.
Matthew was excellent always in high spirts. I would recommend using them as I've had nothing but a great experience couldn't fault it ????
I have to thank the whole team at Peter James, in both the sales and rental aspects. I had a complex sale / rental that recently completed, Peter James team were superb, not sure the deal would have been done without your patience and experience, very highly recommended!