:D Laura and Manisha worked very quickly in helping me and my partner to buy our first home. They both took great care of us, keeping us updated every step of the way with their amazing knowledge. I couldn't have asked for a better team to go through this process with.
Called to book a viewing weeks ago and never received the promised call back. Decided to try and book it through Rightmove and got an instant call back. Advised they would confirm viewing and get back to me. That was last week and still heard nothing. Sent an email to them to chase up but that hasn't been acknowledged. Not good.
Brilliant service. Helpful and friendly
Begun An enquiry with one member of staff who informed me and my partner on the set rent and initial costs, which suddenly changed when the application started which we then decided to cancel due to ridiculous fees and lack of flexibility. Payment was taken for referencing which hadn't begun, I've requested a refund and have been waiting for almost 4 weeks now. I've spoken to the staff who have informed me that their accounts department hadn't actually received a request for refund despite me contacting them 6 times over the past 4 weeks. I've been informed it will take another 10 days. Totally unprofessional, unacceptable standards for working professionals.
A truly fantastic and cheerful experience was had at Your Move (Perton) in the more than capable hands and guidance of Nadia. A sparkling personality that left the impression that helping one find a new place to live and work was a genuine vocation. She was so helpful and went out of her way to make sure everything worked out for me in getting a new place. I would recommend without hesitation Nadia at Your Move estate agents.
It's a shame I have to give these incompetent people even one star.
When calling to request details on my flat let I was due to move into, they kept promising to get back to me later. No phones calls came back after numerous attempts to talk to someone that can help manage my situation.
Different agents continue to tell you different things and are rude when answering the phone to the same person after so many calls. The customer service is poor and they seem to have the memory of a goldfish when it comes to remembering who is even calling and what about.
If at all possible, avoid this agency as they obviously require some training in both their duties and customer relations.
We have used Dixons, Darlington Street, Wolverhampton as agents to find tenants and rent out our properties. We have always had excellent service from them but recently we had a problem which I needed help with and Lucienne and Kylie went above and beyond their duties to help me solve. I would thoroughly recommend them to anyone
DO NOT GO ANYWHERE NEAR THE WOLVERHAMPTON BRANCH....
I spoke to Harry first he was arguing with me when i just asked if i could have a more convenient viewing appointment, due to the fact i was already viewing another property in Wolverhampton around about the same time as the earlier appointment he WAS TELLING ME I SHOULD HAVE. I also had explained to him that i DIDN'T no the area of Wolverhampton very well and i didn't want to be late for my other viewing. He then put me on hold for a inordinate amount of time, i ended up then getting cut off. I waited for a while for harry to ring me back but nobody did. Then when i rang back to CHASE harry to see if i could have a appointment i could possibly make on time? Fabio answered and i explained to Fabio (THE ABOVE) . Fabio then told me he couldn't see what point i was making or what my problem was.Then a couple of seconds later Fabio was shouting down the phone at me..." DO NOT CALL ME MATE"..." DO NOT CALL ME MATE"... they are completely unprofessional, extremely rude and by far the worst estate agents i have EVER had the displeasure of coming across in my life, all in all an atrocious customer service experience . DO NOT GO NEAR MY OLD MATE FABIO HA HA OR DIXONS.
I would wholeheartedly recommend Peter James Property to anyone selling a house. From the valuation, production of details, assisting with viewings the staff were extremely friendly, professional and well organised. And once the property had been sold 'subject to contract' they were always there to keep me updated and to give the occasional 'nudge' to anyone 'lagging' behind. Can't thank them enough.
I have recently brought a house via Peter James estate agents. On a positive I must say Julie was fantastic throughout and remained extremely professional at all times, she’s a real asset to this company . However, I feel I was pressured at time I suspect this is because the purchase was not completing quick enough for them although we completed quickly with a 10 week period. The completion was near to Xmas and I do wonder now if the agents work on commission due to the pressure I felt I was under to complete although the issues were out of my control .Although I have a child with multiple disabilities this agent was contacting me daily to obtain updates although they could of contacted my solicitor directly . At times i felt I was unnecessary under pressure I could of done without due to caring for a child with a number of disabilities. Chris on a occasion was extremely unprofessional the way he spoke to me was extremely upsetting he did apologise, however this was totally unnecessary. Since moving in to the property we have had multiple issues, which I will be taking up legally, such as no running water due to leaking taps the utility light sparking, a number of keys missing to the property, smoke alarms not working and to top it the cooker has now blown up! I would suggest wisely consider which agent/s you would consider dealing with when considering purchasing land/or property.
Although we purchased through Hunters and sold privately Jack Bingham and his team have been exemplary in both keeping us informed of progress and their approach to customer service. Having been in the industry myself for 30 years and have dealt with many estate agents I would definitely recommend Jack and his team at Hunters.
Excellent service from a young professional team. They achieved a fast sale at the right price within the agreed time span. Very pleased with the outcome and would recommend their services