I instructed Berriman Eaton to sell my property. It was the first property I had sold so I wasn’t sure of the process, but they were extremely helpful in answering all my questions. They guided me through and kept me regularly updated. Within a week of the property going on the market I had many viewings and received offers. I would highly recommend.
In 2016 I rented a property with Berriman Eaton and they did not inform me that it was up for sale UNTIL I had signed a contract and moved in. Therefore I could have been evicted at any moment but had signed a six month contract and could not back out. Despite of this, Berriman Eaton continuously assured me that whoever purchased the property would be my new landlord and that I would remain safe in my new home.
When people wanted to view the property when I was unavailable to show them around due to work commitments, Berriman Eaton insisted that they have a spare key from the office and allow the potential buyer to let themselves in and have a look around my home by themselves - not even accompanied by someone from the letting office! I would go as far as to say the way this company treated myself and my partner was inhumane as they had no regard for me, my home or my personal belongings.. aslong as they were making money.
Berriman Eaton then attempted to steal my deposit money. They refused to release the money to me, telling me that the landlord had decided to keep it. When previous to this, my partner was at the Berriman Eaton Tettenhall office when one of the letting team contacted the landlord when he stated that we could have our deposit back as we had moved out of the property as soon a we possibly could after receiving a two month notice to vacate the property as someone was interested in buying it. The landlord said we did not have to pay the last months rent as we had moved out of the property. So he was under the impression that I was receiving the deposit and Berriman Eaton were telling me that the landlord would receive the deposit. When I told the letting team that I had managed to obtain the landlords contact details and would be asking him if this information was correct, they said they would release my money to me within 48 hours. Which then made me think, were Berriman Eaton going to pocket my money after lying to both myself and the landlord.
I had an awful experience with this company, and if anyone is considering letting a property with them I strongly advise you to look elsewhere. They are nothing but con artists and treated me in such a disgraceful way. I am so grateful to now be with a letting agency who are not deceitful thieves.
The people who valued the house and prepared the advert were excellent and the house sold the first day
The turned up on time and handled the sale properly and professionally and valued the property correctly allowing me to have confidence in them and emailed me throughout the sale and hopefully will complete by a month's time .
Fantastic customer service from the team at Connells Wolverhampton. My requests were dealt with professionally and efficiently. Particular thanks to mortgage advisor, Jenny Turner who managed to schedule meetings at very short notice on more than one occasion despite already having a full diary.
Begun An enquiry with one member of staff who informed me and my partner on the set rent and initial costs, which suddenly changed when the application started which we then decided to cancel due to ridiculous fees and lack of flexibility. Payment was taken for referencing which hadn't begun, I've requested a refund and have been waiting for almost 4 weeks now. I've spoken to the staff who have informed me that their accounts department hadn't actually received a request for refund despite me contacting them 6 times over the past 4 weeks. I've been informed it will take another 10 days. Totally unprofessional, unacceptable standards for working professionals.
Working with the team at Dixon's for my purchase has been an absolute pleasure. All agents are very welcoming and have your best interests at heart. Mazar Singh negated the stress associated with purchasing my first property and make the whole process seamless with his attention to detail and excellent communication skills. Can't thank the team enough for all they have done, strongly recommend to future buyers.
DO NOT GO ANYWHERE NEAR THE WOLVERHAMPTON BRANCH....
I spoke to Harry first he was arguing with me when i just asked if i could have a more convenient viewing appointment, due to the fact i was already viewing another property in Wolverhampton around about the same time as the earlier appointment he WAS TELLING ME I SHOULD HAVE. I also had explained to him that i DIDN'T no the area of Wolverhampton very well and i didn't want to be late for my other viewing. He then put me on hold for a inordinate amount of time, i ended up then getting cut off. I waited for a while for harry to ring me back but nobody did. Then when i rang back to CHASE harry to see if i could have a appointment i could possibly make on time? Fabio answered and i explained to Fabio (THE ABOVE) . Fabio then told me he couldn't see what point i was making or what my problem was.Then a couple of seconds later Fabio was shouting down the phone at me..." DO NOT CALL ME MATE"..." DO NOT CALL ME MATE"... they are completely unprofessional, extremely rude and by far the worst estate agents i have EVER had the displeasure of coming across in my life, all in all an atrocious customer service experience . DO NOT GO NEAR MY OLD MATE FABIO HA HA OR DIXONS.
Matthew was excellent always in high spirts. I would recommend using them as I've had nothing but a great experience couldn't fault it ????
I have to thank the whole team at Peter James, in both the sales and rental aspects. I had a complex sale / rental that recently completed, Peter James team were superb, not sure the deal would have been done without your patience and experience, very highly recommended!
My wife and I were very impressed with this local estate agency. The Worthington team did a brilliant job of marketing our property and played a big part in helping us to secure our ideal home. They were also friendly, efficient and kept us regularly updated throughout the selling and buying process. We are really happy that we chose this company and can unreservedly recommend their services.
I will not recommend the services of this estate agent.
My experiences are wrote as a prospective buyer of one of the properties are presently advertising (Nov 16).
My wife and I placed an offer on the property financial status evidenced by mortgage offer for 96% of the property value and a small 4% from the equity in our home due to come to market. We also had affordability evidence in savings.
The offer we placed we had done so under the recommendation of Andrew proceeding a call he had with my wife stating this would be the amount she would probably take for her home. We toom the plunge and offered after a successful viewing...
On Friday last week we had been told (on three seperate occasions by two people) this offer had been accepted but had terms.
They wouldn't take the house to Sold STC and wanted the right to still market the house and potentially sell to another???
My wife asked Andrew the Director if this was normal he said yes as we had no evidence of affordability?
Confused my wife and I took external advice and had been told that our mortgage offer in principle the equity in our house and savings along with the acceptance of offer was more than enough to make that property sold STC so on Saturday 26th of November we wrote to them advising them of this and that we wanted to retract our offer unless they took the property to sold STC.
Today we had a reply this email advised that we had never been told the offer had been accepted (this is a lie on the agents behalf and evident backtracking reasoning behind it we are looking into.)
So naturally my wife put a call in and spoke to Andrew the Director of the company. He was very rude and abrupt on the call to my wife and insinuated both her and I to the liars evidently back tracking.
Very upset, this got too much and my wife had to terminate the call.
These actions have resulted in a loss of sale for this home owner and i will never recommend this agency to market a property nor purchase one from.