Sadly we were left very unhappy with this estate agency. They will try and take your deposit, so beware of renting. Make sure that you have everything in email for your inventry. We moved into a house with a dirty kitchen and they charged us £70 to clean cupboard doors. We left the kitchen in a cleaner condition then we got it in. Also be aware that the do not let you come to the check out inventory. They said I couldn't go. Again as they want to try and take your deposit. They don't wanting you to be there to discus any matters they just send you a bill. There was no email for us to rectify anything that they were unhappy with. Had we been allowed to the check out we could of discussed any issue.
Very slow when you want to move into a property. They had our house empty for a week to do repaires. Our friend moved into the property and had to wait till 2.30 to get her keys due to the house having the carpet cleaned. Very disorganised of them as they had a week to do this. My friend had to move into a house with wet carpets. Also the carpet cleaning company must have used dirty water and not changed it as one of the small bedrooms smelt awful.
My advice get everything down in email if you go with this company. And expect for them not to get back to you promptly.
And finally my last comment t us that when they sent people awmround to fix things it was always a quick rushed job. The guy who came to fill in the silicone for the bathroom and the kitchen didn't bother taking off the old silicon he just replaced the top of it.
The oven broke and took 2 weeks to get sorted. One minute we were getting a new oven. Next minute a man came round to fix. The people in the office must not communicate with one another. Which is surprising as I am sure only 3 people work there.
It took them two months nearly to sort out our house alarm that kept going off all the time for no reason.
We have rented with 8 estate agents in our past and this was the worst service.

I recommed going with a bigger chain. A company that is more organised and with more experiance.

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They overvalued my property ridiculously and stupidly to get the listing, NO offers or viewing appointments for 3 months! When I asked why, their response was the property is overpriced !!! Absolute time wasters.

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Avoid this half arsed outfit. They are very poor and always have excuses for not paying up. No one realy knows what they actualy do for there money. Poor and annoying.

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Avoid...Avoid...Avoid...One of the worst estate agents we have ever encountered with in renting. To start with, We have handed over the keys for our flat one month ago and despite five emails and two phone calls there's not even a single response on returning the deposit. Literally about to start my adjucation process this week with Deposit Protection Scheme. They do false advertisements about the property and watch out carefully when you go into view your property. We missed to notice in our viewing, that there's no heating for one bed room (not even a heating vent) in a double bed room apartment, where they advertise saying fully centralised gas heating . If you ask them their response would be to go and buy a radiator. They advertise saying the best quality of white goods fitted and you realise how bad the quality of goods and you end up raising continuous property issues with them, where half of them won't be done at all. The visiting fire safety engineer left a separate note to us with a danger sign saying ...not to switch on the heater as there's a serious health and safety issues where these cow boy estate agents didn't even bother to inform us formally. Also forgot to mention that, they didn't even bother to respond when i complained to them that their fire sensor stopped working even though they know very well it's landlord/estate agents property management responsibility to fix it. i can add endless list ...but will stop here and please think before you go to them.

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