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Estate Agents in Canterbury
Martin & Co - Canterbury

Martin & Co - Canterbury

3.4

67 reviews

Opens tomorrow at 9:00am

71 Castle Street, Canterbury, Kent, CT1 2QD

Welcome to Martin & Co, Canterbury. With over 10 years' experience in the sales & lettings industry, we specialise in property management, residential sales & lettings across Canterbury, Whitstable, Herne Bay and Faversham. We have extensive knowledge of both the professional and student markets, and it is our aim to create fantastic experiences for landlords, tenants, sellers & buyers alike. If you are looking to sell, let, buy or rent a house in East Kent please get in touch with us.

Opening hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday 9:00am - 2:30pm
Sunday Closed

View all details

Martin & Co - Canterbury Reviews (67)

Have you used this agent?

J Chartron

We rented a place with Martin and co. for two years, the whole time they were professional and responded quickly and informatively if we had any problems. When the property we were in was being sold by the landlord they were very quick to let us know as well as being helpful and supportive in the process of moving out. The property itself was in very good condition when we moved in and in a wonderful location. Only reason not at 5 stars is there were a couple of maintenance issues that were never sorted but they did not have major impacts of quality of living there so I'm not too mad, and a slight delay in return of deposit but nothing concerning. Absolutely one of the best letting agencies I have used and I have used quite a lot!... Read more

13th Sep 2024 (4 weeks ago)

I Reis

I would start by saying to avoid these estate agents, especially if you are looking for a property to rent. I did have a look before renting with them, but the bad reviews were only students so I thought we'd be ok as we're not students but professionals. I couldn't be farther from the truth. Those reviews are definitely genuine and showcase how bad and scammy Canterbury Martin & Co is. So our experience with them involved: - them lying about things in the beginning before we rented the property . They lied that the property would be cleaned, the garden would be cleaned and taken care of before we moved, etc - the wrong keys being given to us - they do not inform you or invite you to the inventory check. We've rented in other places on the South East and they invite you to the inventory check. - the inventory check was poorly done and not accurate at all, so you better be meticulous checking the property and sending your findings as their inventory check is a joke. - the property had several issues including, mold hidden behind a wardrobe, broken toilet and oven, chewed up furniture and banisters, etc. Then it was really hard to reach the landlord who didn't want to fix anything. - We got the council involved but unfortunately the UK does not protect tenants, so it came back as it was not a safety issue therefore it was a customer service problem with Martin & Co, which we'll still have to log a complaint about them. - We ended up having to move again after 6 long months in a property that we could use 2 rooms due to mold and poor insulation. They incur expenses and it is hard to find a property to rent nowadays. - To our shock they tried to steal our deposit to fix the problems we reported from the get go at the property. This shows how they are scammers and not to be trusted. I don't understand how a lettings agents that received emails from us regarding the issues from the very beginning even try to make us pay for the repairs that were there before we moved in and they knew. Overall it was a nightmare and the worst experience in our lives renting, and we have lived in different countries in the world. They are pure scammers without any principles and values that entertain dubious landlords. Don't trust them! If you decide to rent with them, do your due diligence and be on your toes as they cannot be trusted. Also, when you visit the branch you can see how they present themselves poorly and that was already a red flag. All the luck and hopefully you'll never have to deal with these scanners. If you think it only happens to others, just check the reviews to see that their good reviews are only from ppl buying and selling property and not from renting.... Read more

14th Aug 2024 (9 weeks ago)

A Barron

Excellent service from start to finish!... Read more

28th Jul 2024 (11 weeks ago)

anxietyvevo_

I have been with Martin & Co for just over a year now. I've renewed my tenancy as the agency is like a well oiled machine. All of the agents work together and complete every task and answer every question quickly and accurately. Special thanks to Will, who's been the main man in the agency managing the property I've been renting and to Dean, who is an excellent manager and handles his job quite well and to both of them with their never-ending patience.... Read more

22nd Jul 2024 (12 weeks ago)

J Stocker-Palmer

Excellent service!! Really helped me out and looked after me! Couldn't have had a better experience!... Read more

25th May 2024 (20 weeks ago)

J Mitchem

Dean and William are great. Friendly, professional and helpful. (A dramatic improvement from the previous team.) When I had a shattered window pane in my apartment, they sorted the whole thing out, without any stress for me. They also treated me with respect which I valued. I noticed a real change in the whole office culture when they came - much more focus on service and responsiveness. And more friendly emails. Bravo!... Read more

22nd May 2024 (21 weeks ago)

D goian

Highly recommend Martin &Co Canterbury... Read more

20th May 2024 (21 weeks ago)

P karnavas

Martin & Co provide a quality service including, for us, the purchase & sale of property and the management of rental properties. A highly professional organisation, well informed, genuinely pleasant to deal with and excellent in terms of communication.... Read more

26th Apr 2024 (24 weeks ago)

R kumar

I recently rented a house through Martins & Co. From start to finish, William, Dean, and Rachel were incredibly helpful and made the entire process smooth and stress-free. William and Dean guided me through each step of the rental process with patience and professionalism. They were thorough in explaining all the necessary paperwork and requirements, ensuring that I understood everything before proceeding. Their knowledge and expertise were evident, and I felt confident in their hands. Rachel also played a crucial role in assisting me throughout the rental process. Her attention to detail and prompt responses to my queries were greatly appreciated. Overall, Martins & Co provided exceptional service, thanks to the dedication and expertise of William, Dean, and Rachel. I highly recommend them to anyone looking for a seamless and hassle-free rental experience. Thank you for your outstanding support!... Read more

24th Apr 2024 (25 weeks ago)

L S

Martin and Co Canterbury have been excellent at selling my property, and have dealt with the sale professionally and quickly! They kept in touch through the whole process with regular reviews during the viewing stage until we found a purchaser. Thanks to your team for the help and great service!... Read more

8th Dec 2023 (10 mo. ago)

J Ahmed

Most horrible ever!!! don't even think of it. I viewed a 3bed property with my 2 other colleagues, paid the holding deposit of £300+, did all other paper works and signed contract, awaiting rent payment and move in on the agreed date as per the contract. In order to scam us of our deposit as new vulnerable arrivals in the country Martin and co Canterbury pretended and told us without shame that we didn't complete all paper works with them and played tactics to delay/change the agreed date of move in as they already knew we were facing deadline from our accommodation office. We had to always chase them in order to get update of what was going on, Due to this deadline we couldn't continue waiting on them as we had already overstayed an extended period, they then kept and refused to refund our deposit and blamed us of not continuing.... Read more

26th Nov 2023 (10 mo. ago)

V Hair

Awful service. They asked me to pay 12 months in advance just to rent an average property even if I have an average paid job. The worst part is that they can't even explain why, they just keep repeating like robots that I have to pay 12 months of rent. I've reported them to the council for discrimination.... Read more

31st Aug 2023 (1 year ago)

I Mpoloka

As a student that’s looking to rent, I wouldn’t recommend. I’ve rented at previous properties before, and Martin Co has been the worst. At the start, they bombard you with loads of paperwork (way more than I’ve ever received) and rush you to sign it before you even get a chance to have a read through it. They also claim once you’ve paid the holding fee, they take the property off the market for you, but then turn around to say you have to pay the deposit if they are to take it off the market. I won’t even begin to discuss how long they take to attend to maintenance issues after filing a report. And worst of all, I’ve been practically begging for an update on the return of our refund for 2 months now, and all they have to say for it is “someone will be in touch shortly” or not even give a response at all. Save your time and look for a place to rent through other letting agents.... Read more

21st Aug 2023 (1 year ago)

E Jegorovaite

absolutely no communication and impossible to get any issues resolved.... Read more

27th Jul 2023 (1 year ago)

T Brophy

Martin & Co have managed our property for over 10 years, and they have been faultless. They are friendly, deal with matters that arise very efficiently. In particular we appreciated Caitlin's professional handling of a recent issue with a tenant.... Read more

15th Feb 2023 (1 year ago)

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Martin & Co - Medway 25.24 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.