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- Martin & Co - Canterbury
Martin & Co - Canterbury
Opens tomorrow at 9:00am
71 Castle Street, Canterbury, Kent, CT1 2QD
Welcome to Martin & Co, Canterbury. With over 10 years' experience in the sales & lettings industry, we specialise in property management, residential sales & lettings across Canterbury, Whitstable, Herne Bay and Faversham. We have extensive knowledge of both the professional and student markets, and it is our aim to create fantastic experiences for landlords, tenants, sellers & buyers alike. If you are looking to sell, let, buy or rent a house in East Kent please get in touch with us.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday 9:00am - 2:30pm
- Sunday Closed
View all details
Martin & Co - Canterbury Reviews (84)
Have you used this agent?
63%
5%
2%
1%
29%
All (84)
Seller (3)
Buyer (0)
Landlord (17)
Tenant (30)
General (34)
C Nezarati
I’d like to thank Martin & Co in Canterbury for their professional approach, prompt responses, and excellent customer service throughout. A special thanks to Dean, Rachel, and Beata for their support and efficiency – truly a pleasure to deal with such a responsive and helpful team. Highly recommended!
30th Jun 2025 (14 days ago)
I Kwaah
It was good to engage with Martin & Co Canterbury. The assistance given was superb. For rent or sale, number one
28th Jun 2025 (16 days ago)
C Downs
Excellent service supporting us to get our house let.
Landlord
25th Jun 2025 (19 days ago)
P Markey
Great service from a great team! First class on every level highly recommended
30th May 2025 (6 weeks ago)
C Roseman
As a tenant who is with Martin and Co I have had nothing but amazing support and contact whenever I have needed it. Dean Smith has been incredibly reliable and prompt in helping me while in a property. It's nice to know the letting agents are there to help wherever possible.
I have also been dealing with Rachel during the process of changing flats. She is a lovely letting agent who is easy to speak to and very kind. She has made the process very easy and straightforward so thank you.
Tenant
6th May 2025 (10 weeks ago)
J Hirst
I've been dealing with Martin and Co Canterbury for quite a few months now and really pleased with the service, very easy to deal with, staff are really friendly and helpful, highly recommend.
3rd Mar 2025 (19 weeks ago)
L Perry
Rachel Butcher has been so patient and helpful in our process of resigning contracts!! So friendly, would definitely recommend her!
Tenant
28th Feb 2025 (19 weeks ago)
L Roper
These guys are incredible!! Rachel Butcher is the most empathetic agent I've ever dealt with, being so patient whenever we've had an unexpected hiccup in our process and always so considerate in her advice. Her communication is incredible, always so fast to respond with important updates in helpful solutions, and is an asset to the company!!
28th Feb 2025 (19 weeks ago)
M Towers
Great team, friendly, fast and efficient. Had all the answers to our questions. Did everything we needed. Dealt mostly with Dean and Rachel but everyone was great.
26th Feb 2025 (20 weeks ago)
B Ayres
Had a lovely viewing experience with Rachel, I’ve seen properties with a few agents now and no one has been as informative and helpful as her, she really is a great asset to the team. Thank you, Rachel!
25th Feb 2025 (20 weeks ago)
L Spence
Martin&Co have been fantastic! The team are extremely lovely and helpful. They’re kind, patient and a lovely group of people who care about giving great customer service. Would use them again in a heart beat. Thank you all at Martin&Co
24th Feb 2025 (20 weeks ago)
S Bowditch
I have been dealing with Martin and Co alot recently and they're a joy to work with. They're very responsive, proactive and have quickly become a favourite of ours.
I would recommend them to anyone for their services
22nd Feb 2025 (20 weeks ago)
C Cox
Great estate agents, Rachel has been very helpful, professional and very responsive to all my queries!
22nd Feb 2025 (20 weeks ago)
T Ray
My time with Martin & Co has been incredibly stress-free. The move too Canterbury seemed very daunting, but I was lucky enough to be shown around a few properties with Rachel who was professional and very caring, any issues I have or questions I have, will be answered and explained to me by her with an instant. I am very lucky I was blessed with a company and landlord who are always happy to help!!
Tenant
21st Feb 2025 (20 weeks ago)
D Shorter
Rachel Butcher and William Rosher are incredibly helpful and always respond to emails promptly and professionally. Great service!
21st Feb 2025 (20 weeks ago)
N Velez
My experience was excellent. Rachel Butcher and William Rosher made my process smooth and easy. They provided me with all the information I needed, responding quickly and, last but not least, they were very kind.
7th Feb 2025 (22 weeks ago)
N One
Was helped find rent a cheap little room for this year, big shout out to Rachel and Will who have been nothing but helpful with the transitions and answering my questions professionally. So stress free!
Tenant
27th Jan 2025 (24 weeks ago)
J Chartron
We rented a place with Martin and co. for two years, the whole time they were professional and responded quickly and informatively if we had any problems. When the property we were in was being sold by the landlord they were very quick to let us know as well as being helpful and supportive in the process of moving out.
The property itself was in very good condition when we moved in and in a wonderful location. Only reason not at 5 stars is there were a couple of maintenance issues that were never sorted but they did not have major impacts of quality of living there so I'm not too mad, and a slight delay in return of deposit but nothing concerning.
Absolutely one of the best letting agencies I have used and I have used quite a lot!
Tenant
13th Sep 2024 (10 mo. ago)
I Reis
I would start by saying to avoid these estate agents, especially if you are looking for a property to rent.
I did have a look before renting with them, but the bad reviews were only students so I thought we'd be ok as we're not students but professionals. I couldn't be farther from the truth. Those reviews are definitely genuine and showcase how bad and scammy Canterbury Martin & Co is.
So our experience with them involved:
- them lying about things in the beginning before we rented the property . They lied that the property would be cleaned, the garden would be cleaned and taken care of before we moved, etc
- the wrong keys being given to us
- they do not inform you or invite you to the inventory check. We've rented in other places on the South East and they invite you to the inventory check.
- the inventory check was poorly done and not accurate at all, so you better be meticulous checking the property and sending your findings as their inventory check is a joke.
- the property had several issues including, mold hidden behind a wardrobe, broken toilet and oven, chewed up furniture and banisters, etc. Then it was really hard to reach the landlord who didn't want to fix anything.
- We got the council involved but unfortunately the UK does not protect tenants, so it came back as it was not a safety issue therefore it was a customer service problem with Martin & Co, which we'll still have to log a complaint about them.
- We ended up having to move again after 6 long months in a property that we could use 2 rooms due to mold and poor insulation. They incur expenses and it is hard to find a property to rent nowadays.
- To our shock they tried to steal our deposit to fix the problems we reported from the get go at the property. This shows how they are scammers and not to be trusted. I don't understand how a lettings agents that received emails from us regarding the issues from the very beginning even try to make us pay for the repairs that were there before we moved in and they knew.
Overall it was a nightmare and the worst experience in our lives renting, and we have lived in different countries in the world. They are pure scammers without any principles and values that entertain dubious landlords.
Don't trust them! If you decide to rent with them, do your due diligence and be on your toes as they cannot be trusted.
Also, when you visit the branch you can see how they present themselves poorly and that was already a red flag.
All the luck and hopefully you'll never have to deal with these scanners.
If you think it only happens to others, just check the reviews to see that their good reviews are only from ppl buying and selling property and not from renting.
Tenant
14th Aug 2024 (11 mo. ago)
A Barron
Excellent service from start to finish!
28th Jul 2024 (11 mo. ago)
anxietyvevo_
I have been with Martin & Co for just over a year now. I've renewed my tenancy as the agency is like a well oiled machine. All of the agents work together and complete every task and answer every question quickly and accurately. Special thanks to Will, who's been the main man in the agency managing the property I've been renting and to Dean, who is an excellent manager and handles his job quite well and to both of them with their never-ending patience.
Tenant
22nd Jul 2024 (11 mo. ago)
J Stocker-Palmer
Excellent service!! Really helped me out and looked after me! Couldn't have had a better experience!
25th May 2024 (1 year ago)
J Mitchem
Dean and William are great. Friendly, professional and helpful. (A dramatic improvement from the previous team.) When I had a shattered window pane in my apartment, they sorted the whole thing out, without any stress for me. They also treated me with respect which I valued. I noticed a real change in the whole office culture when they came - much more focus on service and responsiveness. And more friendly emails. Bravo!
Tenant
22nd May 2024 (1 year ago)
D goian
Highly recommend Martin &Co Canterbury
20th May 2024 (1 year ago)
P karnavas
Martin & Co provide a quality service including, for us, the purchase & sale of property and the management of rental properties. A highly professional organisation, well informed, genuinely pleasant to deal with and excellent in terms of communication.
26th Apr 2024 (1 year ago)
R kumar
I recently rented a house through Martins & Co. From start to finish, William, Dean, and Rachel were incredibly helpful and made the entire process smooth and stress-free.
William and Dean guided me through each step of the rental process with patience and professionalism. They were thorough in explaining all the necessary paperwork and requirements, ensuring that I understood everything before proceeding. Their knowledge and expertise were evident, and I felt confident in their hands.
Rachel also played a crucial role in assisting me throughout the rental process. Her attention to detail and prompt responses to my queries were greatly appreciated.
Overall, Martins & Co provided exceptional service, thanks to the dedication and expertise of William, Dean, and Rachel. I highly recommend them to anyone looking for a seamless and hassle-free rental experience. Thank you for your outstanding support!
Tenant
24th Apr 2024 (1 year ago)
L S
Martin and Co Canterbury have been excellent at selling my property, and have dealt with the sale professionally and quickly! They kept in touch through the whole process with regular reviews during the viewing stage until we found a purchaser. Thanks to your team for the help and great service!
Seller
8th Dec 2023 (1 year ago)
J Ahmed
Most horrible ever!!! don't even think of it.
I viewed a 3bed property with my 2 other colleagues, paid the holding deposit of £300+, did all other paper works and signed contract, awaiting rent payment and move in on the agreed date as per the contract.
In order to scam us of our deposit as new vulnerable arrivals in the country Martin and co Canterbury pretended and told us without shame that we didn't complete all paper works with them and played tactics to delay/change the agreed date of move in as they already knew we were facing deadline from our accommodation office.
We had to always chase them in order to get update of what was going on, Due to this deadline we couldn't continue waiting on them as we had already overstayed an extended period, they then kept and refused to refund our deposit and blamed us of not continuing.
Tenant
26th Nov 2023 (1 year ago)
V Hair
Awful service. They asked me to pay 12 months in advance just to rent an average property even if I have an average paid job. The worst part is that they can't even explain why, they just keep repeating like robots that I have to pay 12 months of rent.
I've reported them to the council for discrimination.
Tenant
31st Aug 2023 (1 year ago)
I Mpoloka
As a student that’s looking to rent, I wouldn’t recommend. I’ve rented at previous properties before, and Martin Co has been the worst. At the start, they bombard you with loads of paperwork (way more than I’ve ever received) and rush you to sign it before you even get a chance to have a read through it.
They also claim once you’ve paid the holding fee, they take the property off the market for you, but then turn around to say you have to pay the deposit if they are to take it off the market. I won’t even begin to discuss how long they take to attend to maintenance issues after filing a report.
And worst of all, I’ve been practically begging for an update on the return of our refund for 2 months now, and all they have to say for it is “someone will be in touch shortly” or not even give a response at all.
Save your time and look for a place to rent through other letting agents.
Tenant
21st Aug 2023 (1 year ago)
E Jegorovaite
absolutely no communication and impossible to get any issues resolved.
27th Jul 2023 (1 year ago)
T Brophy
Martin & Co have managed our property for over 10 years, and they have been faultless. They are friendly, deal with matters that arise very efficiently. In particular we appreciated Caitlin's professional handling of a recent issue with a tenant.
Landlord
15th Feb 2023 (2 years ago)
S Barrett
Martin & Co Canterbury have managed my single letting property for nearly ten years. They are friendly, approachable and very efficient at dealing with all aspects of the property management. I would recommend them highly.
Landlord
1st Feb 2023 (2 years ago)
M Newton
We have used Martin & Co for many years and have been delighted with their service as Property Managers from the actual managing of the property through to the search for new tenants. We highly recommend them.
Landlord
12th Jan 2023 (2 years ago)
J Smith
The team at Martin & Co are knowledgable, helpful and attentive in everything they do! Thank you!
21st Dec 2022 (2 years ago)
A Ketkar
Poor quality of service. Agents uninterested in showing properties, no timely response to emails or calls. They, for some reason, keep emailing if we are still looking for properties and whether they should keep our data with them.
15th Aug 2022 (2 years ago)
R Tuber
Unprofessional and poor communicators
8th Aug 2022 (2 years ago)
K al
Unhelpful, unqualified, uninterested. Stay away
22nd Jul 2022 (2 years ago)
H Saffrey
Beth from Martin & Co was great. Always on hand to help when needed ensuring a smooth transaction. Highly recommended.
27th Jun 2022 (3 years ago)
J Andrews
Beth at Martin and Co was in charge of selling my house in Canterbury. She dealt with numerous viewings all the offers and saw the whole process through start to finish, I barely had to do anything. She was professional, friendly and hard working. Can't reccomend their services enough if you are selling a house in the area, A*.
Seller
13th Jun 2022 (3 years ago)
S Ruck
This was a long sale for various reason but i was kept informed and when i emailed, most of them were responded to promptly. They were great for helping me over the years with the rental of my property. Definately recommended.
Seller
29th May 2022 (3 years ago)
N Bassuni
Martin & co have been taking care of our student property for four years. We can highly recommend them.
Sarah & Megan are always so friendly, polite and professional. We’d never consider using anyone else as a managing agent.
Thank you for your dedication over the years and here’s to many more.
Landlord
26th Apr 2022 (3 years ago)
badchoyces
So far martin and co have been very helpful as a Tennant. I was a student, and stuck with them for an extra year. So long as you report as soon as something is wrong they are quick to respond and I would say pretty fair.
One thing I would say is that the photos of the house we're not the same as the house - it was quite dusty so they sent a cleaner but we just dusted ourselves too.
There were marks on the walls when the artinerary didn't say this at all - however washing this off would was the paint off as said by martin and co and we were OK with this.
All in all a good company for people who are working from home, were helpful through the pandemic.
Any issues are responded too and at tower way, they are super helpful. Thanks ????
Tenant
23rd Feb 2022 (3 years ago)
J Stiles
Martin & Co have managed my properties for seven years. In that time they have never let me down. Outstanding service, highly recommended.
Landlord
20th Jan 2022 (3 years ago)
C Buxton
I have used Martin & Co Canterbury as agents to let my property for many year and they are professional, helpful and always very helpful. I would highly recommend Martin & Co to anyone looking for an agent to rent or sell in Canturbury. Christian Buxton
Landlord
20th Jan 2022 (3 years ago)
S Goodall
For over 10 years Martin and Co have managed my property in Whitstable. Over this time they have provided excellent service. Staff have always been polite, responsive and very professional.
Landlord
19th Jan 2022 (3 years ago)
S Baidoun
Very professional!
Lovely staff!
21st Oct 2021 (3 years ago)
P Rowe
The staff are always friendly and helpful.
28th Sep 2021 (3 years ago)
D chappell
Martin & Co where excellent, they took away the stress of getting the flat re rented not only that they found us a tenant within a week. i would have no hesitation in recommending them excellent.
Landlord
28th Sep 2021 (3 years ago)
A (Ally)
Good luck getting a response soon in case of a emergency (we weren't even given our landlords number) otherwise a pretty solid place and they have kind employees.
Tenant
19th Jul 2021 (3 years ago)
N Harbut
Very professional and helpful bunch.
2nd Jun 2021 (4 years ago)
T Brown
Martin & Co manage 4 properties for us and we have have over the last 4 years not had a vacant period or any undue costs or expenses. Have found the service provided of the highest standard and the staff and management have been a pleasure to deal with.
Landlord
12th May 2021 (4 years ago)
M MichaelS
I am a landlord and transferred my property to the new Canterbury branch of Martin and Co when it was opened four years ago, after I had experienced a multitude of problems with a nationwide corporate agency. My property had also been with another nationwide agency before that so I have almost nine years experience of agencies in Canterbury. Martin and Co employ experienced personnel who are always efficient and polite, and who strive to enhance the reputation and professional credibility of their company. I would not hesitate to recommend the agency to anyone who is thinking of either starting a buy-to-let business or transferring their property from another agency.
Landlord
2nd May 2021 (4 years ago)
S Newton
We have used Martin & Co to let and manage our property in Canterbury for over 10 years. Their service has always been excellent. Rental income is always transferred on time. Any issues are sorted out very quickly and they keep us up to date with any legislative changes. We would firmly recommend their services.
Landlord
2nd May 2021 (4 years ago)
A Hoade
We were with Martin & co for 3 years and didn’t have a positive experience with them once. Communication was poor. During the pandemic they said to leave all doors and lights on so no one touched anything to stop spread of germs during a viewing, when we came back to the property all doors had been shut and lights turned back off therefore not following their own COVID safe rules. We felt pressured during communication with Martin and co but also communication was minimal so we’re given 24 hours max to make most decisions. Would not recommend renting with them.
Tenant
8th Mar 2021 (4 years ago)
jay
Kevin, the director of Martin & Co, gaslit me and my friend into believing that bad reviews were not real, when we had literally experienced poor service first hand.
26th Nov 2020 (4 years ago)
G Butler
As professional portfolio landlords based in Croydon, Surrey we use reliable local letting agents to help us find suitable tenants. We self-manage all of our portfolio.
On this occasion, we approached a number of letting agents based in Canterbury including Martin & Co (Canterbury branch) to quote us to find tenants for our daughters flat in Sturry that we manage as she has been teaching abroad for the last three years. Her flat became available due to a previous 2 year tenancy coming to an end on 6th July. Sarah at Martin & Co (Canterbury branch) replied very quickly to our enquiry and offered us a very competitive quote to find us suitable tenants on an introduction only basis as we would do all our own referencing and self-managing of the flat.
Having received other quotes from local letting agents we opted for Martin & Co due to their internet presence, range of properties being advertised on their website, quality of reviews, very competitive pricing structure and Sarah's professional, flexible and friendly approach to us as potential clients.
As we were travelling down to Canterbury on Monday 6th July to check out our daughters tenants we arranged to meet Sarah and her colleague (photographer for stills and video purposes) at the flat at lunchtime. By the next morning Sarah had managed to get the flat on the market via the Martin & Co website. By Thursday (2 days) she had her first viewing and come Saturday she had a young couple who wanted the flat. Pretty impressive we would say!!
It's now Wednesday 15th July and the new tenants have been handed the keys to the flat by Sarah. Between Saturday and today Sarah has liaised with us and the new tenants to enable references to be carried out, the AST agreements to be signed by both parties and monies to be transferred between accounts. Both the new tenants and us as clients are very happy. The service we've received has been excellent from Sarah and her colleagues at Martin & Co (Canterbury). We recommend them highly and are very grateful for their service. Well done Sarah and Martin & Co.
D&G Butler :)
Landlord
15th Jul 2020 (4 years ago)
V Drabova
Poor quality of communication. I have been a tenant with Martin and Co for the past three years and I did not have a single positive experience with them. They lack of communication skills mainly, communicate solely via email, rarely via phone. Usually takes 3 working days to reply to our emails and often they reply out of context. And they do not take a responsibility when things go wrong. Try to search houses based on lettings agency as it makes a lot of dofference
Tenant
7th Jul 2020 (5 years ago)
A jones
Highly recommend Martin & Co to students especially if you’re new to letting. They’ve been super helpful throughout the whole tenancy and I can always trust them when/if there was any issues. Very quick responses and are very in-depth when I didn’t understand somthing. Super professional I couldn’t recommend enough!
Tenant
16th Jun 2020 (5 years ago)
S Baker
Really good at fabricating lies to con you out of your letting deposit. Generally unhelpful when things need fixing in the property. Wouldn't recommend them to anyone
Tenant
7th Sep 2019 (5 years ago)
M Woods
This Company has not been very helpful to us as students,. The house is treated as a part of their ownership and you are defiantly made to feel like a student in their homes with constant visits ( 24 hour notice always given).
Tenant
27th Jun 2019 (6 years ago)
D Salawu
DO NOT RENT AS A STUDENT. They are incredibly disrespectful to students and disregard all responsibilities on their end. Their negligence is quite worrying. Towards the end of our one year tenancy they attempted to take unnecessary funds from our deposit which seems like a common theme from the other reviews I have seen. They charged us for as many things as they could think of. Martin & Co are definitely the worst agency I have been with as a uni student in Canterbury. I would much rather suggest Leydon lettings or Caxtons.
Tenant
10th Jun 2019 (6 years ago)
F Alam
Absolutely horrific, awful letting agency. The boiler was defective upon arrival and they charged us for it, there was a woodlice infestation upon arrival and they did nothing to sort it out. The property was already damaged due to neglect from before and they managed to milk thousands extra from us so we had to cover it instead. Do not go with Martin and Co, even if the alternative is being homeless
Tenant
24th May 2019 (6 years ago)
S Tolhurst
Great agents. I changed to this letting agent as I was having real difficulties with the previous agent. I have found Kevin and his colleagues to be complete professionals and would recommend them without reservation.
Landlord
29th Apr 2019 (6 years ago)
R Munene
Had a really confusing time with them and ended up very frustrating. Also wouldn’t recommend their services especially to new international students, as they are not clear and may leave you making last minute changes during holidays. Overall quite unhappy would gladly recommend all other agencies
Tenant
4th Sep 2018 (6 years ago)
E Wong
Really comfortable place to stay
20th Nov 2017 (7 years ago)
C barnes
I highly recommend Martin & Co in Canterbury. I think they are the best agents in Canterbury without doubt. They are professional, efficient and trustworthy. As an absentee Landlord I am very grateful to them for looking after my properties so well and always making sure I am informed of any developments promptly!. Thank you Kevin and the team!
Landlord
18th Aug 2017 (7 years ago)
M Bigoni
Very Friendly and helpful. Sometimes it took a while to get a reply to our queries, but this was probably due to the high amount of work they had. Overall, very satisfied
18th Aug 2017 (7 years ago)
R Best
Fantastic service from both branches in Canterbury and Ashford. Very professional, staff are helpful and polite making letting my properties with no stress.
Landlord
5th Aug 2017 (7 years ago)
M Baker)
Very good and professional
4th Aug 2017 (7 years ago)
D Charlesworth
Being a Canterbury landlord for many years, the only letting agent I would recommend is Martin & Co. They always let my properties in good time, provide good referenced tenants and the staff are all very helpful and reactive if ever I have any issues.
Landlord
4th Aug 2017 (7 years ago)
A Inchingolo
Very professional company, helpful throughout the tenancy
Tenant
16th Jun 2017 (8 years ago)
G NGUYEN
Horrible estate agent!!!
I had the viewing and provided them the document. Then waiting for 2 weeks for the answer from the landlord. Nothing come back to me, even though I have tried many times to find out if they are happy or not to let that property. They just wasted my time. Called them for the last time to ask and then they said they have tried to call me but I had no misscall or email from them. Unprofessional and unreliable. Wouldn't recommend.
12th May 2017 (8 years ago)
S Doyle
I found them good to deal with and very efficient- I will use them again- thanks you
30th Jan 2017 (8 years ago)
J Maddock
(Renting) They're an estate agent. they are nice people but at the end of your tenancy, they will attempt squeeze your wallet until the pips grind with their first claim, our was nigh £600. Argue it. Most of the claims they make they know are unrealistic, but is you reply in a coordinated, persistent and professional matter, most of those charges will be dropped. In our case, After the arguments for charges were put to them, their claims went from £600 to £280. This is very much the case of you cant blame an animal (or a business, speaking of estate agents in general) for their nature, which is to try and make you pay far more than you need. But you still shouldn't give them a decent review when they try to shaft you. 2 *'s
Tenant
14th Aug 2016 (8 years ago)
Alisha
Initially everything seemed fine. The employees were friendly and informative and the house that myself and my two flat mates had for the final year of university was fantastic. However, unfortunately that year came to a horrible end during the onslaught of deductions from our deposit. A few things were our fault and we took responsibility for them, but there were many unfair claims such as the house being unclean. I personally spent 8 hours of the day of our checkout cleaning the property but was told that they suggest a "professional cleaner" to do such work. As students, loans cover expenses such as rent, bills and groceries at most. We did not have the luxury of hiring cleaners or gardeners, and so we took it upon ourselves to maintain the house throughout the year and we were told during their checkups that the house was being kept in good condition. We were also told by an employee named Cornelia, who was our contact after our first contact left the company, that the garden simply needed cutting back and also given a few tips for cleaning. Despite following this advice, Martin & Co refused any leniency towards us and we received hardly any of our deposit back. I have known people to have left their houses in appalling states before moving out but still receive the full payment of their deposits and so this felt as though the company were conning us from the start. I do not recommend this letting agency, unless if you want to have your money seemingly fall out of your pocket and into their dishonest and incompetent hands.
Tenant
11th Aug 2016 (8 years ago)
E Roll
Absolutely fuming. Worst customer service I've ever seen they use all the contracting loopholes they can find to take as much of your money as they can! STEER CLEAR !!!
8th Aug 2016 (8 years ago)
B Lanin
If i could give martin and co no stars i would, in fact i would give them minus stars. Not only are they rude and simply do not care about their customers, but they will completely and utterly screw you over. Rented a 4 bedroom house as student and the state of the house when we moved in was disgusting. After numerous phone calls about the mould and over grown garden throughout the year nothing was ever done to sort it. I assume because we were students they really didnt care and knew they would be able to screw us over. Fast forward to the end of the year and we get a bill through for our deposit deductions. In what world does it cost £84 to change a lightbulb ? They charged us for cleaning the carpets that were probably in a better state than they were when we moved in because we had to hover them so much. For the love of all things holy DO NOT USE this letting agency, honestly you will regret every second of it and all you have to do is read the other reviews and see that this isnt just one angry customers conclusion. I wish i had listened to the reviews because at least id have my £400. Shout out to Julia, Laura and Cornelia for never answering one of our maintenance emails and then charging us over £1300 for repairs at the end of our tenancy. You guys really were the icing on the cake. So if you dont mind living in a bit of a s**t hole, dont mind mould, an over grown garden ooooh and most importantly flushing £400 down the loo, then i 100% recommend this place !!
Tenant
6th Aug 2016 (8 years ago)
S May
I'm fuming!! I explained to them how eager I was to have the property. When i turned up the lady didn't have the right key, so I walked all the way there for nothing, lucky I hadn't traveled from London the same day just to view. She was just parked outside, I'm sure you're supposed to try the key and make sure the property is in full order.. I explained my situation to the lady and via email to Martin & Co and got no correspondence. I am so effing pissed that I didn't get the chance to view as I even offered to pay deposit there and then as I have no time to waste. i hope I NEVER have to use you lot again.
6th Aug 2015 (9 years ago)
Y Jones
Incredibly disappointing. It all starts really well, everyone seems nice; and then you sign the contract. Suddenly, you're drowned in a sea of horrible paperwork, unreasonable "administration" (there was no administration at all) charges, maintenance calls that never go through.
We had a sewer pipe burst in our garden and for almost 2 weeks we had to live and put up with the horrible smell and feces running through it. We had to constantly call and badger this agency before they decided to send someone to evaluate the situation. It took 2 full weeks for everything to be sorted, we ended up being accused of blowing the pipes because apparently we flushed a baby's nappy (none of us have children). The maintenance guy that fixed this left stains all over the hallway that we couldn't clean and in the end of the tenancy, they tried to charge us for the stains!
And like this, there are countless other horror stories in a tenancy that lasted just a year! We all regret having chosen this house to live and we wouldn't wish this agency to our worst enemies. Steer clear!
Tenant
20th Jun 2015 (10 years ago)
A Pearce
Don't use this estate agency. They're rude, only think about their own profit and will do anything to take money off of you. They don't answer their maintenance calls, when they do they claim that it's your fault and you should pay for it (on matters that existed even before you moved in), they charged me for taking a mirror that I bought and when I complained they drowned me in paperwork to the point that I just gave up. This is a horrible agency, stay away from it. Find your house somewhere else, you can thank me later.
Tenant
20th Jun 2015 (10 years ago)
C Watkin
Cornelia has been fab looking after me and my girlfriend in our house in Canterbury. These guys at martins really look after you.
18th Dec 2014 (10 years ago)
H Seal
As a student at university in Canterbury, when my friends and I found a house under Martin & Co that was a godsend for any student accommodation we took it straight away. It was a good house with a large kitchen, 4 bedrooms and a garden. However from the beginning something felt odd.
It took the letting agents around 2 months + to get the garden cut to the level they assured would be on check in, and although a lot is down to the upkeep of our landlord (who just so happened to live in Eastern Europe) the level of security was less than satisfactory, with the back gate leading on to a right of way left unlocked and in disrepair, unable to be locked from the inside.
The level of cleanliness was less than what one would expect on check in, and if it weren't for our situation as students, any other would-be candidate for rent would be appalled by the standard. The fact that we had to move into a house of unsatisfactory levels of cleanliness would make one think that they cannot surely assume we would leave it to them in a better state than what we found it in? Oh how wrong we were.
You can then imagine our severe frustration when Martin & Co then decided that a 'fair' sum of our £1200 deposit to be paid back to us was less than half. At roughly £564 it is safe to say that we must have done something ludicrously terrible to receive such a menial portion of our hefty deposit. Their justifications were the height level of the grass in the garden, being of 'medium to long' length which was 'unsatisfactory' to them, even after we strimmed the lawn with the only appliance we had available to us as students, which was a strimmer. There was a small burn in one of the bedrooms carpets', which as far as we're concerned is nothing more than marks generated from moving furniture. Scuffs on the sofa, which were already existent. The replacement of a tray in the fridge which we admit responsibility for. However the one thing we cannot get our heads around is the unsatisfactory level of cleanliness they base their entire argument upon. Parents of all the tenants joined in an effort to thoroughly clean the carpets and laminate flooring to make sure that this was not the case. We used top of the range carpet cleaning appliances, including a jet washer style cleaner. However the price of enlisting the help of a 'professional' cleaner to clean the house to their standard for the handover period to the next tenants was way above anything I have seen.
The staff at Martin & Co were also dismissive and rude when we went to complain about the unfair treatment of our deposit, and we were eventually asked to leave after words got heated. We felt that as our tenancy and thus ties with the company had ended, their level of helpfulness and focus on customer satisfaction disappeared once they knew there was nothing we could do.
Although there were certain members of the Martin & Co team whom I highly admire for their work ethic and general attitude to their clients I am strongly dissatisfied with the services Martin & Co as a whole provided, and would strongly urge any students not to go with this letting agents for your term-time accommodation! It is student exploitation at its finest, and they would like nothing more than to get their hands on as much of your money as they can.
Tenant
28th Sep 2014 (10 years ago)
N Veiga
This agency is abusive in its practices. We rented a house from them, a lovely house, and right off at the beginning, something felt odd. They asked for too much information, the process of signing the contract took weeks, they refused to accept papers from the University that are meant to be delivered digitally and instead accepted copies that had in big chunky letters saying they were not valid. But because the house was really nice, we decided to keep giving them the information and we finally managed to sign for the house.
It started with the apparent state of the house and the real state of the house. As students, we didn't know what to look for during a check-in assessment so when they came to assess the house, to us everything looked fine and we signed the paper. As soon as we started living there, we noticed that things weren't quite as all right as they seemed at the beginning. The first time we flushed a toilet, we noticed that the pipes were clogged, some bits of furniture that seemed all right had been made to only look like they were all right and they either "fell" from their precarious place or downright refused to work (cabinet doors that had broken hinges). Along with all of this, they made a mistake delivering our keys and because we had signed the initial document saying we received the keys they spent the whole year trying to charge us for an additional key, even when their own photos showed that the key wasn't in the package they sent.
The cherry on top was the check-out process. They were so incredibly thorough, it almost seemed like they already knew the problems with the house. They checked every nook and cranny and charged absolutely everything to us, lots of things that were already like that when we got the house. From a deposit of £2400, we were left with £500 to divide among us all and we're still fighting it. So far, they offered to return £35 because they realised they couldn't actually charge things that WERE on the check-in, but do yourself a favour and stay away from this company.
Tenant
22nd Aug 2014 (10 years ago)
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