Purchased a property through Miles & Bar exclusive - kept us informed throughout, answered calls and queries promptly and acted in a thoroughly professional manner. In comparison to my selling agents they were night and day better. I wouldn't hesitate in recommending this company for your sale
Visited a few weeks ago from London to view property in Canterbury, made my interest in property clear. Received a call back the next day in which I restated interest and questions for seller, told someone would call me back. Throughout the following week received no call back so rang several times for updates only to be met with confusion and told each time that a colleague would call me back.
No colleague ever called me back. I rang up myself and made an offer on the property. Assured that someone would call me back.
Again, no call back. Couple days later I notice the property was no longer listed online and on September 21 called Miles & Barr to be told that the property had been sold!
I reminded them of my offer and was told that there was no record of my offer on file.
Expressed my disappointment to deputy manager Reiss who assured he would call me the following Monday to explain and assist in finding me a similar property. Well it's now Friday and unsurprisingly, no call back.
Unprofessional, disappointing service all round.
I went here with a friend almost ten years ago and the day is still burnt into my memory. It's an incredible site of great historic significance. They place where Thomas Becket fell by a sword in the 12th century.
We were visiting Canterbury on a coach trip touring Kent and my elderly mother, two sisters and I were looking forward to seeing the cathedral. We were gob smacked to find a barrage across the entrance and a little hut selling tickets at £10 each to obtain entry! When I suggested to a young lady that we would gladly give an anonymous donation she replied that they tried that and it worked out that people were only giving 12p each! She said they needed the money for the up keep of the cathedral! I asked her if she was boing paid to do her job to which she replied yes! So like most charities these days folks all your money doesn't go where you want it too! They wouldn't even let us in to walk round the exterior and cloisters! Disgusting!
After the failings of my trusted agent I recently struggled to find the right agent to let my property through. After having numerous Canterbury agents visit my property.I am happily settled with the ward and partners in Canterbury. I was extremely impressed with the lettings agent Ashley who came to visit me at my property.
His knowledge & understanding of the Canterbury market set ward and partners a class above the rest.
I highly recommend ward and partners Canterbury
The worst estate agents I have ever used. Losing my banker's draft of over £1600. Not fun
We are so happy in our new home and I must say, Heidi Rocks and Kellie George (of Canterbury branch) made the entire process easy and safe for us! They were always available whenever we needed; shared our concerns during such a naturally stressful and anxious process; and smoothly led us to the completion. Thank you so very much for all your help and efforts, it has been a pleasure to work with you! We would highly recommend you and your team to anyone!
Pure incompetence. Yes, I am a student but that doesn’t allow you to ignore my complaints and never call me back. The lack of communication between their collegues lead to my flatmate sleeping in my bed for 2 weeks. Either none of them knew the details of our property or landlord, or they simply didn’t want to deal with our complaints. I spent so much time and money on the phone and going down their trying to sort out the issues with our property despite paying them a £240 admin fee. Would never use them again.
We sold our house through Regal Estates 2 years ago. Rob took loads of pictures and the ones used made our house look like a show home. The customer service was great, despite difficult purchasers. I would really recommend... it's amazing reading these reviews and how mixed they are.... some people are so miserable and it really doesn't reflect the experience we had. Rob and his team are very knowledgeable and strive to help no matter what.
By far the worst in Canterbury despite the reviews.They tried to cancel an appointment to see a flat a few hours before the viewing even though they knew I was coming from outside of Kent. Don’t even bother trying to email because they will not reply to you. They are not helpful as well.