I have to say that over the years i have bought and sold many properties and have at times felt frustrated by lack of communication and professionalism, Sandersons have changed all that and I have to say that throughout the whole process we have found Sandersons to be always professional, the whole team are friendly and approachable and had complete knowledge of each stage of our sale and kept us up to date. From valuation, viewings and agreeing the sale this has to be the smoothest process we have had. Thank you Sandersons and keep up the good work!
I am a student who rents a property from this estate agent. Whilst our landlord has been great they have been unbearable.
During the holidays we were left without heating and they did not leave an emergency number. Therefore, we had to suffer through two weeks of winter with no warmth. They gave us the wrong keys, they cheat us at every step and treat us like we're annoying children rather than paying tenants.
I cannot begin to explain how rude their staff are on the phone, truly despicable. They make you feel bad for calling them and refuse to help you in any way. Disgusting company, do not rent from them!
Regal are the best letting agent my partner and I have ever dealt with. Our property manager, Jodie, has always been very quick to efficiently deal with any of the few problems we've had and is always very friendly and totally professional. The information we've received from Regal has always been really thorough and comprehensive and we're very happy to continue renting through them for the foreseeable future.
Daughter just moved in one of their property's, only been in 5 days and I have a feeling already that she has made a massive mistake using this company !!
After the failings of my trusted agent I recently struggled to find the right agent to let my property through. After having numerous Canterbury agents visit my property.I am happily settled with the ward and partners in Canterbury. I was extremely impressed with the lettings agent Ashley who came to visit me at my property.
His knowledge & understanding of the Canterbury market set ward and partners a class above the rest.
I highly recommend ward and partners Canterbury
The worst estate agents I have ever used. Losing my banker's draft of over £1600. Not fun
They were always polite and professional. Kept in touch regularly throughout the process updating me when things had happened. They responded to all communications promptly.
Visited a few weeks ago from London to view property in Canterbury, made my interest in property clear. Received a call back the next day in which I restated interest and questions for seller, told someone would call me back. Throughout the following week received no call back so rang several times for updates only to be met with confusion and told each time that a colleague would call me back.
No colleague ever called me back. I rang up myself and made an offer on the property. Assured that someone would call me back.
Again, no call back. Couple days later I notice the property was no longer listed online and on September 21 called Miles & Barr to be told that the property had been sold!
I reminded them of my offer and was told that there was no record of my offer on file.
Expressed my disappointment to deputy manager Reiss who assured he would call me the following Monday to explain and assist in finding me a similar property. Well it's now Friday and unsurprisingly, no call back.
Unprofessional, disappointing service all round.
Great stay at Canterbury Cathedral! Great food, friendly service all round brilliant stay! Would feel slightly more comfortable if the Dean didn't stay in my room, but we worked it out in the end.
We were visiting Canterbury on a coach trip touring Kent and my elderly mother, two sisters and I were looking forward to seeing the cathedral. We were gob smacked to find a barrage across the entrance and a little hut selling tickets at £10 each to obtain entry! When I suggested to a young lady that we would gladly give an anonymous donation she replied that they tried that and it worked out that people were only giving 12p each! She said they needed the money for the up keep of the cathedral! I asked her if she was boing paid to do her job to which she replied yes! So like most charities these days folks all your money doesn't go where you want it too! They wouldn't even let us in to walk round the exterior and cloisters! Disgusting!