M HALDANE
Disastrous. Worst experience ever! Unfortunately Martin's "manage" the tenanted flat above me where the bathroom was in a very bad state. In July I reported leaks into my bathroom and bedroom. Martin's sent a decorator to my flat who made a note of the redecoration which would be carried out when the leaks were solved. In September, when their bathroom floor was lifted, the leaks increased unbelievably, pouring water into my bedroom & bathroom, causing bedroom & bathroom ceiling repairs, bedroom redecoration, bathroom re-plastering, and re-tiling, etc. Upon being advised of the disastrously increased water leaks, Martin's (a five minute walk from the block) not only refused to view the damage, but suddenly changed their mind and advised that the water did not come from their flat above! Although obvious, a building surveyor has confirmed the route of the leak - and even advised that the water would have continued down into the flat below me - it has!... Read more
Landlord
13th Nov 2024 (6 mo. ago)
orangemog
Martin & Co were my landlord's agent throughout my private rental for five years, and every member of the team that I dealt with in that time was a pleasure to work with. Very responsive to all queries and the few maintenance issues that inevitably came up were dealt with promptly and efficiently. Even the check out process was a breeze.... Read more
Tenant
8th Jul 2024 (10 mo. ago)
B Denniss
Martin&Co have been my letting management agency for around 4 years after the previous agent went bust during the Covid pandemic. From all initial contact they have been informative, responsive and helpful. Any queries or concerns I’ve had regarding property repairs have been dealt with efficiently and quickly. They’ve always acted fairly and when we were recently issued a section 21a due to our landlord wishing to move back into the property, they helped by recommending available properties, keeping an eye out for our reference requests and returning the deposit within 24 hours of the property being handed back. They completed regular inspections on behalf of our landlord but never made us feel ‘invaded’ and would happily rearrange times/dates to suit us. Excellent service and would thoroughly recommend as tenants.... Read more
Tenant
9th May 2024 (1 year ago)
E Cox
Great experience with Martin & Co. Selene and Georgia were really helpful during the letting process and got us into our new home very quickly with no issues at all. Will definitely be coming back in the future ????... Read more
Tenant
9th May 2024 (1 year ago)
S Mesher
Moving into a rental property with these guys was seamless from start to finish.
The ongoing support has been exceptional.... Read more
Tenant
9th May 2024 (1 year ago)
A Martin
As a long standing customer I have always been impressed and very happy with the service I have received from the whole team.Always very professional and friendly.... Read more
8th May 2024 (1 year ago)
M Meyer
Julie did great viewing - very professional and extremely well organised set up and follow up... Read more
1st May 2024 (1 year ago)
Josh
Absolute shambles of a company. Communication is awful. Never keep you posted or up to date on anything. Getting them to carry out repairs nothing but a nightmare. Then when you chase the repairs claim they no nothing or just that it has been sorted. Spew nothing but rubbish at you and avoid questions. Personally I would avoid dealing with the Weymouth branch all together!! Can't actually think of one good experience with them.... Read more
Tenant
29th Apr 2024 (1 year ago)
B Jamieson
Terrible communication. Booked a viewing of a flat for sale. Noticed it was suddenly off the market, after a couple of hit and miss phone calls where no one seemed sure, I find today it is off the market. Would be nice to know viewing wasn't happening and property not available.... Read more
9th Apr 2024 (1 year ago)
E pritchett
Unreliable and unprofessional
Arranged viewing in January 2023 on Portland
Let down by agent as couldn't get keys to property.
Took time off especially to view. Tried to arrange viewings for rest of week but still couldn't get keys because with contractor. Withdrew interest after this. Property should not be listed if no access to property available..
Really poor service
Steer well clear... Read more
28th Mar 2024 (1 year ago)
O Obembe

AVOID AT ALL COSTS!
The worst estate agents I have ever encountered. The day I went to collect my keys, I entered the branch and was completely ignored by all staff members and was not greeted. This was just the beginning of an awful year.
Living room windows allowed water to enter. At first, they tried to convince me it was due to condensation. It took 2 months of me calling and emailing for someone to even have a look. The rain water damaged my brand new TV stand. Instead of fixing the problem (the damaged gutters) the leaking area was painted over with "sealant" which quickly allowed water through again. Spoke to the owner of the branch who said he would have a look and send someone out, he never did. Window is still leaking 13 months later.
The bedroom began to sprout mould due to the unprecedented winter cold but also extreme damp caused by a leak from the upstairs flat. When I sent an email about the leak in the bedroom, I was told its probably caused by the leaking window in the living room. The mould began to effect my health and damage my furniture and belongings, which I was told to "give them a wipe". This was also painted over. I had to purchase a £300 dehumidifier to tackle this damp with no support from the landlord or estate agents. Humidity levels in the flat measured at 85%. I was actually advised to "seek alternative accommodation" if I wasn't happy.
Found a live earthworm in my toilet. Bathroom sink wouldn't properly drain. Bathroom light and kitchen hob lights were not working on move in day.
Owner and staff have no sympathy or compassion, offer absolutely no solutions and will ignore or avoid you unless they need a payment from you or to sign documents. Had to remind them to return my deposit 2 weeks after I had moved out.
If you can rent or buy from anywhere else, I strongly recommend.... Read more
Tenant
24th Aug 2023 (1 year ago)
R Langdon
I used these to sell my house and was brilliant from start to finish!
My house went on the market for only few weeks before being sold and throughout the whole process during the sale communication was really good with updates.
Had a few close calls with potential pull outs but was handled very well and professional.
Estate agent I used was Callum who was brilliant for us.... Read more
Seller
6th Feb 2023 (2 years ago)
D Lloyd
Extremely helpful, very polite and professional.... Read more
28th Jul 2022 (2 years ago)
A Holden
I would like to thank everyone at Martin and Co for making the sale of my property a very quick, easy and pleasurable experience. Everyone was very efficient and friendly. I will definitely recommend Martin and Co to anyone who asks me.... Read more
Seller
13th Oct 2021 (3 years ago)
N Limerick
Thank you so much for all your help and support purchasing our new home! The whole office was great but Julie in particular has been professional, helpful, approachable and super proactive getting everything through to help us buy our new home! Highly recommend!!... Read more
Buyer
1st Jul 2021 (3 years ago)
D Parker
The property was clean the management were efficient one could ask for no more... Read more
19th Jun 2021 (3 years ago)
A Jee
I just bought a house with Martin & Co and have to say they were all brilliant. Julie was super helpful and responsive. Thanks so much!... Read more
Buyer
9th Jun 2021 (3 years ago)
S dodgson
Excellent service from Julie and the team at Martin & Co - smooth purchase all the way through. Highly recommended.... Read more
Buyer
13th May 2021 (4 years ago)
K Webb
Excellent lettings agents. I had many issues whilst living in rented accommodation and the admin team were always quick to help and very responsive. Always went above and beyond. Best agents I have used and I have used a few! Highly recommended.... Read more
Tenant
6th Apr 2021 (4 years ago)
M Burt
Laura and the team are very friendly and helpful. Very knowledgeable in their field and great at keeping in touch with updates. For me, the service they provide takes the stress out of having to deal with it myself especially due to all the new legislation constantly being brought in. It gives me peace of mind to know it’s taken care of and that it’s done properly. The fee is reasonable and good value I feel. Thanks guys????... Read more
Landlord
15th Mar 2021 (4 years ago)
T Bax
I have used Martin & Co for years and have always had excellent service... Read more
11th Mar 2021 (4 years ago)
M Carter
Really pleased with Martin and Co very professional Laura and her team helped me and always pointed me in the right direction.... Read more
10th Mar 2021 (4 years ago)
P George
My enquiry was a basic one but this was handled courteously and efficiently by the receptionist.... Read more
23rd Jan 2021 (4 years ago)
N Turnbull
Very helpful... Read more
6th Aug 2020 (4 years ago)
Alvise
I really didn’t want to have to write a bad review but: I simply went there to drop a set of keys off on someone’s behalf, and the gentleman in there was very blunt and rude. I’m not sure if it was because I was wearing a face mask (COVID), but I was extremely confused as to why he was being rude.
On the other hand, the lady who came out (I’m afraid I can’t remember the name) - was more informative and helpful.... Read more
7th Jul 2020 (4 years ago)
S Thompson
*** Update - With regards to the "generic reply" below, I am not interested in registering with you after being made to feel like a hindrance when walking into the office, a smile would not hurt ***
After being really happy with the Bournemouth branch 5 star service I went to the Weymouth branch to try find somewhere to let while I look to buy, I actually felt sorry for the miserable looking ladies in the office, no get up and go and poor customer service, my experience was dull very much like the run down branch.... Read more
17th Mar 2020 (5 years ago)
C .
Looking to rent property for family in the area , spoke with jaye , found her to be terribly unhelpful id even go as far to say rude , rang back to speak to someone higher and was told that she is the senior administrator- in an office of 3 , and deals with everything .
Would not recommend... Read more
Tenant
13th Mar 2020 (5 years ago)
C Ross
This office is never open when advertised, several times I have attempted to go in and talk to the Manager as the "Senior Administrator" keeps fobbing me off and not replying to all my emails. Poor communication, unprofessional staff and unreliable opening hours!!... Read more
12th Mar 2020 (5 years ago)
T Barton
Dealing with Martin&co over the past few days they are wonderful people to be around and more than happy to help.... Read more
21st Feb 2020 (5 years ago)
P Woolgar
Been dealing with the great people onsite for the last few days.
Wonderful people and more than happy to help.... Read more
21st Feb 2020 (5 years ago)
J Armitage
Friendly staff and great service... Read more
29th Sep 2019 (5 years ago)
J sprott
Great staff Jay Laura gill keep the same yous are fantastico... Read more
15th Sep 2019 (5 years ago)
E Kellas-kelly
Poor communications in all of our dealings with this unprofessional outfit. Highly unimpressed and wouldn't recommend.... Read more
6th Apr 2019 (6 years ago)
J 7
Good customer service professional staff!... Read more
20th Mar 2019 (6 years ago)
T Allen
Friendly helpful staff provide good service and support whatever your needs. Buying, selling or rental services are made easier.... Read more
16th Feb 2019 (6 years ago)
L Adamson
After painfully going through unhelpful and uncooperative estate/letting agents we found Martin & Co.. From the start they were extremely helpful and professional, We dealt with Laura and she was amazing, helped with finding the right property and went out of her way,talking me through my options and what she could do,also very good when showing me the property and also did a 2nd veiwing with no bother, other agents need to try this approach as they were a major disappointment by comparison. Highly recommend to freinds and will certainly be using them again when we next move..... Read more
1st Feb 2019 (6 years ago)
H North
Knowledgable advice and fantastic service!... Read more
29th Aug 2018 (6 years ago)
R Hill-Walsh
When I first moved into the property there were issued which were down to the contractors, not the letting agent. Within a few days of visiting the agent and telling them, Jaye has all the issues fixed and sorted out a refund for me for the first few days. I was very impressed and felt it could not have been handled better. I am now very happy in my new home.... Read more
Tenant
11th Jun 2018 (6 years ago)
C Harding
Absolutely disgusting company!! moved into a property that had bed bugs!! when reported was fobbed off for 6 months!! then served a section 21!! BEWARE NEVER USE!!!... Read more
Tenant
21st Mar 2018 (7 years ago)
R Mo
What's the manager was helpful, overall disappointed with service I've had from them.... Read more
3rd Dec 2017 (7 years ago)
P Louise
Thanks to all at the branch for their help in getting us our dream home. In particular we can't thank Laura enough for her help. She was so patient and it was a pleasure to work with her.... Read more
Buyer
18th May 2017 (7 years ago)
S ghosh
Very helpful staffs they have. One of the best in Weymouth for finding a house .... Read more
20th Oct 2016 (8 years ago)
J Fox
Just wanted to say that it is refreshing to find an estate agent that does what they say they will. I have found the sales team to be very helpful and nothing is too much trouble. They have kept us up to date and informed throughout the whole buying procedure. Thank you.... Read more
Buyer
15th Mar 2016 (9 years ago)
E Thorne
Having just rented a flat with Martin & Co Weymouth I have found their service exceptional and the team were a delight to deal with. It was a very easy move. ... Read more
Tenant
13th Nov 2015 (9 years ago)
M Wratten
You cant beat the warm and friendly reception from the ladies in this office. Their knowledge and service is second to none and deal with everything so that life is easy for yourself as moving can be such a stressful time. I was looked after by Laura who took on board my needs and gave me exactly what i was looking for. I highly recommend Martin & co who are not a pushy company like many others that just put you in property that suits them. ... Read more
Tenant
6th May 2015 (10 years ago)
A Worth
Everything required has happened as it should, and information has always been passed on without delay. A very professional service and money well spent.... Read more
7th Dec 2013 (11 years ago)
J Drage
Martin & Co., Weymouth. Very pleased with their positive and professioal attitude, have been a client for over two years and have no intentions of 'moving on'.... Read more
Landlord
14th Nov 2013 (11 years ago)
I Underhill
I have been with Martin & Co for over three years. Their service has been first class and reliable. I would recommend them to others.... Read more
13th Nov 2013 (11 years ago)