N Frost
McRae’s were actually our vendors’ agents but could not have been more helpful or friendly to us.... Read more
20th Oct 2024 (13 weeks ago)
G Walker
Staff excellent... Read more
11th May 2023 (1 year ago)
R Ayrton
Very helpful advice and valuation from Lisa.... Read more
30th Aug 2022 (2 years ago)
CJ
McRaes have been absolutely amazing, Lisa goes above and beyond and is a wonderful lady. We had some difficulty with our buyers solicitors and Lisa at mcraes was so good and helped with everything we needed done. I wish I could give more than 5 stars ???? ???? ??... Read more
Seller
29th Aug 2022 (2 years ago)
The absolute best service I’ve ever received. Highly recommended ... Read more
Seller
17th Aug 2022 (2 years ago)
M D
Called to make an enquiry about their services. Efficient and professional.... Read more
23rd Dec 2021 (3 years ago)
C B
Amazing experience from start to finish. Truly put an emphasis on customer service!... Read more
2nd Dec 2021 (3 years ago)
N Stewart
Selling my flat turned out to be a much longer and much more painful journey that I had first expected. After having tried (unsuccessfully) to sell via two other local estate agents, I definitely appreciated the McRae’s team and their approach even more. In comparison, they were an absolute delight to work with and did everything they said they were going to do.
Professional and knowledgeable but also, warm and friendly. I appreciated the personal approach, which is something you tend to get more with smaller independent companies.
Also, fiercely dedicated to help get the sale through - Lisa Fox was great. As was Barbara, Jess and Craig. A strong team, indeed. Thanks for all of your help.... Read more
Seller
1st Nov 2021 (3 years ago)
L England
We rented our flat from McRae's and had a fantastic experience. They are attentive and just generally so pleasent to speak with. Anything that needed sorting was no hassle at all and I would have no hesitation using them or recommending them in the future.... Read more
Tenant
20th Aug 2021 (3 years ago)
Had a terrible experience with Mc Raes Estate Agents. I found a property to rent through this Estate Agent. Paid holding deposit while they were doing referencing checks. However, they kept property advertised in all websites including their own after I had the holding deposit for them to remove property from the marked. Moreover, they took too long to get references with Employer although we are calling them to speed up the process. They said they could not do anything as they hire a third party company to do the checks. As a result, they kept part of the holding deposit stating it had passed the 15 days period to pass referencing. Also, they made false allegations that my husband\'s pay slips were fake because there was no income tax deductions although he had no deductions because he was on the tax fee allowance period but they just assumed we were given misleading information and on these grounds they kept our money. When I try to escalate the complaint they threatened us saying if we do escalate they would report my husband company for not paying tax. They follow all the complaint procedure response in writing but called me directly several times to make these threats. I could not believe I was dealing with a such a dodgy company. I would not recommend this Estate Agents. They are not reliable.... Read more
Tenant
15th Jun 2021 (3 years ago)
Andreas
Excellent service! Knowledgeable staff that are very pleasant to deal with. Regardless if you are a landlord, renter or a potential buyer you get treated with respect. Warmly recommend!... Read more
19th Apr 2021 (3 years ago)
M Churchill
Lisa, Barbara and Craig at McRae's are heroes. We recently sold a property through McRae's and they were brilliant. Lisa was an absolute dream to work with, keeping us updated with progress and helping us manage all aspects of the sales and purchase process. I can't recommend McRae's highly enough. Their local insight and market expertise was a blessing, and their very good relationships with other stakeholders throughout the chain was a godsend. Look to no other agents if you want to move!... Read more
Seller
11th Feb 2021 (3 years ago)
L Bourne
McRae’s have been absolutely superb. Highly recommend to rent through! The process was quick and easy and the team were very helpful throughout - thank you.... Read more
Tenant
18th Dec 2020 (4 years ago)
M Fontaine
Rented my first flat from McRae’s. really happy with the service. Very responsive to all my queries (and I can ask a lot of questions)
Made sure I knew exactly what I was getting and was upfront about all costs.
Will definitely be using them again if I move.
Would recommend to anyone looking for a place... Read more
Tenant
28th Nov 2020 (4 years ago)
H Kittridge
Bought my first home through this agency and felt supported throughout! Responded quickly to issues, friendly and professional!... Read more
Buyer
28th Nov 2020 (4 years ago)
S Ali
I've bought a property through McRae's and I have to say, after dealing with other property companies which were a nightmare, McRaes Property service was a breath of fresh air. They were very professional and allowed us to view the property as frequently as we needed to. They were transparent, honest and a pleasure to deal with.
Many thanks
Kamran... Read more
Buyer
15th Nov 2020 (4 years ago)
D C
Warning to seller as a buyer
I booked in to view a property which McRaes were contracted to sell. They left us waiting outside and didn't bother to tell us that they wouldn't be showing us around, the current vendor did instead. Then they didnt follow up once via email, phone or message.
Tried to book another viewing however no one answered the phone or responded to my email to arrange a viewing.
They certainly dont make it easier for the buyer!
I'd like to thank McRaes for their very informative feedback. I too like all feedback whether its positive or negative but most of all like it to be truth.
Since I registered on the 3rd July 2020 I viewed a house on Winchester Road on a Saturday morning a few weeks after. The viewing you didnt attend or follow up on. Thank you for sharing that not all viewings are logged on your system.
I'd like to ask by "numerous" do you mean just the 2 calls and voicemails you've left immediately after you read this review?... Read more
30th Sep 2020 (4 years ago)
D Ball
Really great service, highly recommend. McRae's is by far the best estate agent that we have ever dealt with. We completed during a pandemic and even with those obstacles we felt looked after but most importantly they were always honest and upfront while being positive and focused on getting through our significant issues. Thanks Craig, Lisa and team!... Read more
12th Sep 2020 (4 years ago)
H Taylor-Sutton
We just bought a flat through McRae's and they were great. We've previously tried buying through other estate agents (naming no names…) and they were not nice to deal with as a buyer, but McRae's were great. Lisa Fox in particular was fantastic, she was very nice and helpful. You could tell she was doing the best for both the vendors and also for us as buyers. They did everything they could to help all of us get through a very difficult move during the pandemic. We would definitely recommend them.... Read more
Buyer
20th Aug 2020 (4 years ago)
S Raja
Avoid this estate agent like the Plague. Owner who doesn't care about Purchasers and simply sides with the Vendor, and spreads slander and misinformation about surveyors, purchasers and any professional appointed by a Purchaser. They could not care less about the prospective purchasers.. Clearly only interested in vendors who line their pockets!
Sales Manager who is completely incompetent and offers incorrect advice and has the audacity to not even take accountability for her mistakes. How this estate agents is even in business is beyond me...... Read more
7th Jun 2020 (4 years ago)
B Williams
We have just sold our flat through Mcrae's after a recommendation and can not recommend them highly enough.
Lisa & Craig both were brilliant, got viewings in quickly and helped us through the sales process. Managed to make selling a property straightforward and easy.
They answer the phone whenever you need them, no answer phones or call centres like other estate agents and completely trustworthy.
Thanks from Ben & Maz.... Read more
Seller
20th Nov 2019 (5 years ago)
P Tait
Great place... Read more
13th Mar 2019 (5 years ago)
T Mcginnis
Sold my flat through Mcrae’s who were thoroughly professional and guided me through the process taking away any stress. Absolutely recommend their services. Craig Mcrae, the owner, is a great character and his experience and expertise is absolutely invaluable to buyers and sellers alike.... Read more
Seller
6th Jun 2018 (6 years ago)