C h
Disappointment. As a buyer Phoenix doesn't care about you, they won't give you any information that you ask for saying they are unable to but when their seller wants to know what's going on they will harass you to the point of being rude. We was told the seller wanted no communication with us and we were left in the dark for weeks when sharing doubts that we didn't want the house due to communication, Phoenix became interactive with us again. When paper work was held up, Phoenix blamed the other parties.(we spoke to the house owner in the end because we got tired) every step was a stressful time we wish that the house was listed by another agent, nothing was made easy.... Read more
Buyer
14th Nov 2023 (1 year ago)
V Field
I am a fellow agent and have recently been involved in a chain and dealt with the manager, Jaimie, throughout. She is incredibly helpful, communicative and friendly. We worked effortlessly together to help a number of clients facilitate their move. It made for great teamwork, it would be great if all agents worked together this well. It was a pleasure and I hope to have more chains with Jaimie in the future - would certainly reccomend this agent without a doubt :) x... Read more
9th Nov 2023 (1 year ago)
C Pollyn
Have used this estate agent as a purchaser not seller. Jaime very professional always able to answer questions and made weekly phone calls to update me on progress on my sale (although not my agent for my sale) and purchaser. Would recommend... Read more
Buyer
14th Aug 2023 (1 year ago)
Didn't generate enough leads and the quality of the leads they did provide were not really good matches. It takes a long time to get ready and prepare your property properly for a viewing so it is very demoralising when in the 1st minute of a visit you have been sent someone not really suitable.... Read more
Seller
28th Jun 2023 (1 year ago)
S Agents
Would highly recommend buying and selling with Chloe, we worked together in a chain, it's not often you find another estate agent that is this helpful or on the ball. Updates and communication has been great!!! Thanks for all of your efforts and help throughout. - Nicola S J Smith... Read more
Seller
10th Aug 2022 (2 years ago)
K Goldsmith
Would highly recommend Jaimie and her team at Phoenix estate agents, they are extremely helpful, professional and informative. We received great care and attention from the first phone call throughout the whole selling process to the final day of completion.... Read more
Seller
11th May 2022 (2 years ago)
K whitworth
Phoenix Estate Agents. Excellent service, with step by step sale. Strongly recommend as unbeatable in the field of property sales.... Read more
Seller
7th Apr 2022 (2 years ago)
P Johnson
Worked very hard to sell our site, in very difficult circumstances..
SIPS Building services ltd... Read more
Seller
13th Jun 2021 (3 years ago)
D Weller
We have just had our 2nd viewing with the same lovely lady called Jaimie, she is very helpful and has a wealth of knowledge about the area, which we found very useful and informative... Read more
12th Jun 2021 (3 years ago)
From start to finish the staff of Phoenix went above and beyond to ensure that the service provided was second to none. Constant updates and suggestions meant that the house was always in condition to be viewed, and once sold they kept us up to date with all developments, pushing when necessary. All in all a very positive experience.... Read more
Seller
5th Apr 2021 (3 years ago)
I bought by current property with Phoenix and found that Jaimie and Chloe were so helpful all the way. Jaimie has an understanding of the property market which is invaluable and clearly based on years of experience. She is communicative throughout the whole process and without her help and support I would have found the move very stressful. Jaimie makes it her business to establish contacts in a chain which proved vital. I would thoroughly recommend Phoenix at Sutton Bridge to buy or sell with professionalism and expertise!... Read more
Buyer
22nd Mar 2021 (3 years ago)
I owen
Horribly rude and nasty excuse of an estate agent. Posting fake 5 star reviews because no genuine customer would whilst desperately trying to salvage their battered reputation.... Read more
17th Mar 2021 (3 years ago)
T Punton
Very recommended...so polite fast and responsive very good estate agents jaimie and chloe are very good at what they do kept me in the loop every step of the way witch I really appreciate if you need anything answered they can help really are great ????... Read more
31st Jan 2021 (3 years ago)
E Davies-Chapman
Professional, polite, friendly and helpful. Would highly recommend... Read more
25th Oct 2020 (4 years ago)
A Burton
I cannot describe how thankful I am to you Ladies. As a first time buyer I had no clue about procedures, ect. But Jaime did everything to help me get through it, she even dealt for me with my rubbish solicitor! ????????Very approachable and very responsive. Always on the case, passionate about her job.
She didn't let me give up even when I lost my hopes for getting the house I wanted.
Fab and caring.... Read more
Buyer
3rd Mar 2019 (5 years ago)
H Sayer
We have recently sold our property with Phoenix Estate Agent, Sutton Bridge having used them with previous properties we were not disappointed. As always both Jaimie and Chloe were outstanding, professional, polite, friendly and most of all pulled the cat out of the bag. Nothing was ever too much trouble and recieved regular updates. Will definitely recommend and use again should we move back to the area. Once again, a big thank you for all their hard work :) x... Read more
Seller
23rd Feb 2019 (5 years ago)
M L
We have used Phoenix estate agents to sell quite a few of our family homes would highly recommend Jaimie and Chloe. They are always polite and always keeping in contact to keep you update on what is happening with your home from the 1st day on the market to the completion of the sale. The photos Jaimie takes always look good and the write up and details she provides about your home is always fantastic. The 1st time we used Phoenix estate agents was after our house had been on the market for months with only one viewing with another estate agent and Jaimie sold our house within a couple of weeks . We would never use anyone else to sell our house with. Highly recommend these two lovely ladies... Read more
Seller
22nd Feb 2019 (5 years ago)
Jamie and Cole were both extremely helpful as well as very professional could not fault their service... Read more
Seller
22nd Feb 2019 (5 years ago)
P Jackson
I've used Phoenix to buy/sell two properties and have always found them to be friendly, professional and keen to understand the requirements of their customers.
They were focused at meeting my needs, especially when it came to finding me and my wife a suitable property. Something which I have found other estate agents struggled with.
I'd use them again, and would recommend that anyone in the West Norfolk / South Lincolnshire looking for help with buying or selling a property should contact them and see if they can help.... Read more
Seller
22nd Feb 2019 (5 years ago)
Phoenix Estate Agents throughout the whole process of selling our old house and buying our new one were supportive and extremely professional. We were given daily updates on progress and more than once stayed late in the office to help with our enquiries, I always recommend Phoenix to all of my friends and family and cannot understand why anybody would use anyone else. They found us the perfect house, Thankyou so much to you all. The Bunnages.... Read more
Seller
22nd Feb 2019 (5 years ago)
E roome
As I rarely review anything but on this occasion I will make an exception having used Phoenix estate agent on several occasions now I have found their service exceptional and totally professional in every way from the house appraisal to sales preparation then dealing with any issues you might encounter during the sale process in my opinion they go beyond the normal which is a rarity these days. A special mention must go to Mrs Rice for her exceptional professionalism and knowledge of her business. I would highly recommend this company to anyone who needs a friendly, ,courteous and truly caring estate agent .... Read more
Seller
22nd Feb 2019 (5 years ago)
E roome
As I rarely review anything but on this occasion I will make an exception having used Phoenix estate agent on several occasions now I have found their service exceptional and totally professional in every way from the house appraisal to sales preparation then dealing with any issues you might encounter during the sale process in my opinion they go beyond the normal which is a rarity these days. A special mention must go to Mrs Rice for her exceptional professionalism and knowledge of her business. I would highly recommend this company to anyone who needs a friendly, ,courteous and truly caring estate agent .... Read more
Seller
22nd Feb 2019 (5 years ago)
M Johnson
called to talk about an unpaid bill from the previous owner which is resulting in legal/threatening letters from utilities provider.
Phoenix are not interested, extremely rude, abrupt, have no customer relations skills of any measure. It has Phoenix Estate Agents name on the bill and they are just totally dismissive of the debt that it is in there name.
Having dealings with many Estate agents I can honestly say to everyone, if you like rude, obnoxious, abrupt people, then choose Phoenix as they excel in POOR CUSTOMER SERVICE.
If you use them to rent a property out DO NOT USE PHOENIX, would you want Phonenix Estate Agents Ltd to represent you and your property, the behaviour they have shown is not acceptable. DO NOT USE THESE UNPROFESSIONAL PEOPLE.... Read more
Landlord
21st Aug 2018 (6 years ago)