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  1. Home
  2. Property Matters (London) Ltd
Property Matters (London) Ltd Logo

Property Matters (London) Ltd

Closes at 5:30pm
17-19 Amsterdam Road, Isle of Dogs, E14 3UU
Established in the year 1988, Property Matters Docklands are one of (if not the) oldest established firms of estate agents operating in and around the Isle of Dogs, London Docklands and Canary Wharf areas generally. Such longevity has been built on high levels of trust, integrity, commitment and providing an unrivalled level of service to sellers, buyers, landlords and tenants. A company that takes pride in having been amongst the early pioneers to the area..

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:00am - 5:30pm
  • Sunday Closed
View all details

Accreditations

  • tpos

Property Matters (London) Ltd Reviews (63)

Have you used this agent?
  1. 98% 5/5 Stars
    98%
  2. 0% 4/5 Stars
    0%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 2% 1/5 Stars
    2%
All (63)
Seller (1)
Buyer (1)
Landlord (9)
Tenant (24)
General (28)

DLarmz

5/5 Stars
Ben made the process of renting our first property smooth and fast. We had doubts this would be a long process but he went above and beyond to ensure it was a fast easy process!... Read more
Tenant
14th Nov 2024 (12 weeks ago)

K Spahiu

5/5 Stars
Ben has been an exceptional agent! From the very first meeting, he put us at ease with his professionalism, approachability, and kindness. With his help, we finally found a place to call home, and we can’t thank him enough for his constant support throughout every step of the process. Ben was always there, ready to answer every question and guide us with expertise and patience. If you’re looking for a home, we highly recommend turning to him. We couldn’t have hoped for a better agent!... Read more
Buyer
8th Nov 2024 (13 weeks ago)

P Chandrasekharan

5/5 Stars
Excellent experience in finding the place, signing the contract and moving in - very responsive every time !... Read more
Tenant
16th Oct 2024 (16 weeks ago)

C Oxley

5/5 Stars
Ben and Mo have been really helpful during our tenancy.... Read more
Tenant
26th Sep 2024 (19 weeks ago)

? ??????????

1/5 Stars
Closed on Saturday, schedule is wrong…... Read more
17th Aug 2024 (25 weeks ago)

M Nyon

5/5 Stars
Ben is a friendly property agent. Service was superb and quick responding to questions/issues. Highly recommended!! Had a pleasure staying at rented property with Property Matters (London) Ltd.... Read more
Tenant
31st Jul 2024 (6 mo. ago)

P Johnston

5/5 Stars
Ben from Property Managers London has been a fantastic estate agent. He is responsive, communicative, friendly, helpful and always happy to have a friendly chat! Any issues we have had, Ben has immediately jumped on the case and assisted us. He provides integrity, commitment and care through the services Property Managers London delivers. Couldn’t be more thankful to have them as estate agents.... Read more
Tenant
24th Jun 2024 (7 mo. ago)

S d'souza

5/5 Stars
Mo and Ben are really accommodating and really well spoken! Had a very easy time with the whole process and even after getting the house they have been very responsive and that is something all new tenants love. Thank you..!... Read more
Tenant
19th Jun 2024 (7 mo. ago)

M Ragazzi

5/5 Stars
I have been renting in London for many years, and Property Matters is by far the best agency I've dealt with. Ben is always helpful and an excellent property manager. I highly recommend Property Matters to anyone looking to rent a property. After a year with them, I am very happy to be their tenant and look forward to continuing my relationship with the agency.... Read more
Tenant
19th Jun 2024 (7 mo. ago)

L Brett-Smith

5/5 Stars
Ben has done a fantastic job of getting new tenants for our flat, and getting everything organised,also very helpful and contactable,which is rare these days.... Read more
Landlord
19th Jun 2024 (7 mo. ago)

S W

5/5 Stars
As a new landlord, my experience with Ben has been exceptional. Unlike many overly talkative sales-oriented agents, Ben is professional, considerate, and provides a wealth of useful information and advice. I feel confident entrusting my property to him, knowing it's in capable hands. I will certainly recommend Ben to my friends for managing their investment properties.... Read more
Landlord
18th Jun 2024 (7 mo. ago)

K Basilio

5/5 Stars
Ben was very approachable and responsive. He made sure everything went smoothly, and overall was just great.... Read more
18th Jun 2024 (7 mo. ago)

K m

5/5 Stars
Friendly, quick and professional... Read more
18th Jun 2024 (7 mo. ago)

Paula

5/5 Stars
Friendly and helpful, great service for renters.... Read more
Tenant
18th Jun 2024 (7 mo. ago)

A customer

5/5 Stars
Mo is always extremely knowledgable and honest, I prefer this agency as they know the local market inside out having been on the IOD for decades, and dont draw you in with false high prices which they then reduce... Read more
18th Jun 2024 (7 mo. ago)

A V

5/5 Stars
Ben was our agent and we have been renting with the agency for 3 year. It was a pleasure working with Ben and having him as our agent! Thank you Ben!... Read more
Tenant
20th May 2024 (8 mo. ago)

S S

5/5 Stars
From the moment I connected with Mr. Ben Shepherd regarding the flat at Island of Gardens, London, I was met with professionalism and warmth. His dedication to ensuring my needs were met throughout the process was truly commendable. The property itself exceeded my expectations, and Mr. Ben Shepherd's expertise and attention to detail made the entire experience seamless and enjoyable. I highly recommend both the Mr. Ben Shepherd's and Property matters exceptional service to anyone seeking a smooth and satisfying property transaction in London.... Read more
18th Mar 2024 (10 mo. ago)

T Vanisouvong

5/5 Stars
Property Matters is a wonderful agency on Isle of Dogs. Ben was on hand to help us with our move to London and was very responsive to all our requests. This agency has a family feel which made us feel absolutely at home. I would 100% recommend working with them.... Read more
Tenant
24th Jan 2024 (1 year ago)

A Vasquez

5/5 Stars
I am just incredibly grateful to Ben and Property Matters for simply being good human beings throughout the process. I had landed to their services after a very discriminatory process with a different bigger agency, and throughout all of the process with Ben, he was very calm and explained everything as we progressed. Thank you.... Read more
28th Sep 2023 (1 year ago)

J P

5/5 Stars
Property Matters is a small-scale operation epitomising quality over quantity and a refreshing antidote to the Foxtons-style experience that feeds the estate agent stereotype. Throughout the long, convoluted and stressful process of selling a leasehold flat Ben, one of the three gents comprising the PM team, provided exemplary service. Amiable and easy-going yet proficient and proactive, he knew just when to spring into action and when to step back and give matters space. His level of assistance with the sale, from printing legal documents on my behalf and chasing sluggish solicitors to reducing his own fee in order to eliminate a boiler-related obstacle, felt above and beyond, as though I really had someone 'in my corner', which was particularly valuable to me as a first-time seller.... Read more
Seller
9th Jul 2023 (1 year ago)

I Ivanova

5/5 Stars
All around one of the best renting experiences in my many years of renting, we rented a property for just about 9 months, Ben was always fair and went out of his way to help with any problems in the house or any requirements we had, would recommend this agency :)... Read more
25th Jun 2022 (2 years ago)

Y Yigitbasioglu

5/5 Stars
Ben has been amazing since the beginning! He's been super available with us, trying to help in any possible way. Whenever we had an issue, he's done everything he could and tried to fix them as soon as possible. Highly recommended :) Thank you Ben for helping us to find a home.... Read more
25th Aug 2021 (3 years ago)

F Bisset

5/5 Stars
Been dealing with Property Matters for many years and have always found that they have remained consistent with their high standard of service delivery and professionalism. Would always highly recommend Property Matters as your first point of call when seeking a property.... Read more
18th Jan 2021 (4 years ago)

Anonymous Tenant

5/5 Stars
Ben and the team at property matters were amazing. We viewed the flat and paid the deposit on the same day, everything went very smoothly. We rented the property continously for 2 years, and every issue with the flat was dealt with in an honest and professional way. When we decided to move out Ben was very accommodating and helpful. All together a great experience and a huge thank you to Ben and the team at P. M. - i think this agent is a rare find in London!... Read more
Tenant
17th Nov 2020 (4 years ago)

C pascucci

5/5 Stars
Amazing experience. My partner and I rented a flat for 2 years from Property Matters. We viewed the flat and signed a pre-contract on the same day. Our letting agent Ben was incredible. Very honest, helped with every single query/issue with the flat in the course of the two year and was very accommodating and helpful when we decided to move out. All together a great experience, very good value for money, and I would definitely recommend - in my opinion it is rare to find a property agent of this quality and professionalism in London. A big thank you to Ben and the team at property matters.... Read more
Tenant
17th Nov 2020 (4 years ago)

P Birdi

5/5 Stars
I have been dealing with this company for many years now, always get excellent service, honest and impartial advise on any property matters. My main contact is Ben Shepherd, always happy help and very enthusiastic young man... Read more
16th Nov 2020 (4 years ago)

S Productions

5/5 Stars
Very helpful, great property... Read more
11th Jul 2020 (4 years ago)

B Collins

5/5 Stars
I have used Property matters since the last century, first as managing agents at properties I owned and more recently as a sales agent and as letting agents. I really wish I had used them before for my lettings as Ben has been brilliant in looking after properties for me. Clive & Mo with management & sales have always been most competent and very obliging. A clear cut above their competitors, not to mention you can park right outside too !... Read more
Landlord
1st May 2020 (4 years ago)

L T

5/5 Stars
i have been 11 years with this agency very professional all !Ben ,Mo and Mr Clive is the best agency in London for me and i think all agreed with me who write here a review... Read more
18th Apr 2020 (4 years ago)

D Johns

5/5 Stars
Property Matters are without a doubt THE best agent I have come across since moving to London 30 years ago. Helpful, proactive, friendly and professional with a great small highly skilled team of contractors and handymen (Terry deserves a special note of thanks). Clive, Ben and the rest of the team keep it up. You stand out in your industry...... Read more
12th Mar 2020 (4 years ago)

J Pradhan

5/5 Stars
I can easily claim that I am more than satisfied with Property Matters. In particular, I would like to express manifold gratitude to Ben Shepard who was (and still is!) a friend in need during my househunt.... Read more
24th Oct 2019 (5 years ago)

S Sali

5/5 Stars
If you want excellent customer service from professional approachable people then use these guys. Ben really restored our faith that had been worn away over the last 5 years dealing with various other estate agents. He was so courteous and knowledgable, guiding us through the whole process, advising us when needed, making it as smooth as possible with NO hard sell tactics - absolutely brilliant and refreshing. Do not bother with other agents as you will only be missing out on being treated with such respect and professionalism. We were renting but if we had a house to let in this area I would choose them in a heartbeat to rent it out as they are so professional you would know the property would be looked after. Thank you Ben for making the process painless. Dave and Michelle... Read more
Tenant
30th Aug 2019 (5 years ago)

C Beardall

5/5 Stars
Worked with Ben Shepard who provided an excellent service (without admin fees!!). Very refreshing to have someone who had our best intentions at heart and was fast & reliable in response. We found a fantastic property and recommend using Ben & Property Matters. Very happy customer and thank you Ben.... Read more
28th Aug 2019 (5 years ago)

P petchey

5/5 Stars
Excellent letting agent. I live overseas (Australia) and find the staff very helpful, proactive, and informative. My property is kept well maintained, is rarely vacant and tenants are well researched for suitability. I can highly recommend them.... Read more
Landlord
13th Jul 2019 (5 years ago)

A Frejlich

5/5 Stars
I have really great experience with Property Matters. They are extremely helpful and friendly. Ben does exactly what you wish your agent should do. He replies to messages almost instantly and really helps to solve issues very quickly. Also, the way Ben found the property for us was special and exceptional, we were treated with priority and thanks to him we had a chance to see attractive property as first viewers. Additionally Ben handled with landlord replacement of old household in the kitchen to brand new: fridge, oven, dishwasher. Honestly this agency is superb.... Read more
Tenant
11th Jul 2019 (5 years ago)

N Ajay

5/5 Stars
Property Matters have been our agents for more than 4 years now. Mo, Ben and Clive are great -- really made life easy when we moved to the Docklands for the first time. As newcomers from a foreign country, we had loads of questions about the process, fees etc., and the guys sorted us out with everything. Took us a couple of months to get used to their style of functioning, but couldn't be happier now :)... Read more
Tenant
11th Jul 2019 (5 years ago)

C Nux

5/5 Stars
Had a great experience during my 4 years tenancy through this agency. They have always been helpful, supportive and have given an excelent personalised treatment. Fees are low compared to the main big agencies. Highly recomended vs other known agencies... Read more
Tenant
10th Jul 2019 (5 years ago)

A Hearn

5/5 Stars
Great company and so professional. Helpful and honest. Been with them for 20 years !... Read more
10th Jul 2019 (5 years ago)

J Childs

5/5 Stars
Property Matters have been taking good care of my property in London for over 20 years. The service is superb, the property has never been unoccupied and any problems have been quickly and inexpensively resolved. Highly recommended.... Read more
Landlord
21st Jun 2019 (5 years ago)

A Enver

5/5 Stars
Great team of guys, always a service with a smile.... Read more
14th Jun 2019 (5 years ago)

W Chan

5/5 Stars
Having spending most of my life renting in London I found the typical stereotype towards estate agents to be justified and I had resided to paint them all with the same brush after dealing with the big culprits! (we know who they are!) That was until I stumbled upon Property Matters, a local estate agents specialising in the Docklands E14 area! I have spent the last 5 years renting with Property Matters and only because I have now decided to buy have I vacated my flat at the Isle of Dogs otherwise I would have happily continued renting through them, my experience has been pleasant and I have found them to be very professional and knowledgeable, friendly and most helpful when required. Ben @ Property Matters have looked after us these past years. I wouldn't hesitate for a second in recommending Ben and his team when it comes to renting in London.... Read more
Tenant
8th May 2019 (5 years ago)

N Basra

5/5 Stars
It's been enjoyable dealing with Property Matters. Please thank Clive for his personal assistance throughout.... Read more
19th Mar 2019 (5 years ago)

H sewell

5/5 Stars
Property Matters (Ben, Mo and Clive) have consistently worked for many years exactly as you would wish an agent to do so. As as a remote landlord, you need the property to seem to look after itself, for tenants to be happy, and swift work done when new tenants are needed or complex repairs required. Of course properties dont look after themselves but it feels that way, with Property Matters able to make good autonomous decisions to keep things looking good, yet engage me and contractors for bigger work to get a fair deal for all. They also maintain and share an informed opinion about the market around them. Keep up the good work!... Read more
Landlord
14th Mar 2019 (5 years ago)

M Weeks

5/5 Stars
Really friendly, honest, reliable company. I've used them for years and always find them excellent. Great service! Clive, Ben and Mo are all great people.... Read more
8th Mar 2019 (5 years ago)

V Sperlongano

5/5 Stars
amazing agency, ever ready for any type of help!! i reccomand this agency!!... Read more
18th Feb 2019 (5 years ago)

P Galabov

5/5 Stars
Simply Amazing !!! I have been dealing with Property Matters for over 13 years and always found the agency to be very professional,cooperative,reliable and friendly. Absolute pleasure to deal with. Highly recommended !... Read more
23rd Jan 2019 (6 years ago)

Ney

5/5 Stars
My husband and I are happy with the service Property Matters has provided. I was very particular with the kind of property I wanted and eventually found a great property. Ben was extremely helpful and sign posted us each step of the way. The property was initially set as unfurnished, however Ben arranged brand new furniture for us at no extra charge. Additionally, we had an issue with the central heating. I called the office, Clive arranged an engineer within an hour and half. All sorted now. Overall, we're happy we've found a lovely place to call home and a good letting agency. Thanks again guys... Read more
Tenant
9th Jan 2019 (6 years ago)

V Se

5/5 Stars
The agent had been managed our property for over 10 years. They are careing and good in communication and provide professional advice.... Read more
Landlord
28th Dec 2018 (6 years ago)

L Williams

5/5 Stars
Having been involved in buying and selling properties over the years - and more recently helping our children with their student rents - I have never come across a team of estate agents who can compare with Mo, Ben and Clive - in the recent letting of a flat to 2 of my chidren working with them was an absolute pleasure from start to finish - they looked after everyone's interests in a very fair and professional way and made sure through hard work and persistence that the deal was agreed and completed without any delays or problems. I just hope that if we rent, sell or buy in the future we can do so working with them again.... Read more
Landlord
21st Dec 2018 (6 years ago)

I H

5/5 Stars
Nearly 10 years of experience with Property Matters, great service, friendly people, very reliable and efficient!... Read more
21st Dec 2018 (6 years ago)

Z Razvi

5/5 Stars
AMAZING I have been dealing with property matters since May 2016 and always found the team to be extremely helpful and friendly. I would like to point out Ben, Mo & Clive for their outstanding support and urgency in dealing with any concerns/ mishaps I have had in the apartment during my tenancy. Ben & Clive went above and beyond to assist me with installing cables to secure satellite connection at my apartment. Nothing is too much trouble for this team. The only estate agents I have come across that genuinely care. Kudos to team Property Matters !! Thank you... Read more
Tenant
19th Dec 2018 (6 years ago)

K Bowhaven

5/5 Stars
Ben and Mo are superb. Found my mother her perfect home with everything she needs. Any problems, Ben sort it out in record time and always do more than required. I live far from my mother flat that she rents from Property Matters and therefore it is wonderful to know that Ben maintains the property to a high standard and I have no need to worry. Most estate agent do not bother about tenants requests and only do things for the landlord. The best estate agent I have used that actually care about tenants.... Read more
Tenant
7th Dec 2018 (6 years ago)

T Pappas

5/5 Stars
Excellent service with friendly staff!... Read more
7th Dec 2018 (6 years ago)

D Oztansu

5/5 Stars
I absolutely love every single staff there.. Very friendly and helpful. We have become like family over the years..always there when needed.. Any problem i have its always fixed with the best of effort.. definitely recommended... Read more
7th Dec 2018 (6 years ago)

S yoga

5/5 Stars
Amazingly great and helpful team. Always friendly and professional. Thanks Property Matters!... Read more
7th Dec 2018 (6 years ago)

T (TWolf)

5/5 Stars
In a city of bad agencies, the ones that work, shine brightest. Everything was properly done by the book, most issues were fixed before moving. Thank you!... Read more
Tenant
27th Oct 2018 (6 years ago)

O Davydov

5/5 Stars
After so many bad experiences with letting agents, looks like we finally found helpful and dedicated. Great agent ... So far ;)... Read more
Tenant
26th Feb 2018 (6 years ago)

J N

5/5 Stars
Excellent agency - highly recommend, we deal with Ben Shepard who's always superb, although I am sure same can be said for all their staff. If your a landlord with property in the area looking for a management agent then you really won't get better value or service.... Read more
Landlord
4th Jan 2018 (7 years ago)

S joana

5/5 Stars
Very cool agency.They treat customers considerately and very friendly. Thumbs up!... Read more
30th Aug 2017 (7 years ago)

T diver

5/5 Stars
Excellent company to deal with, good communication throughout all dealings.. Kept us informed at all times . Friendly ,helpful staff , honest and reliable, absolute pleasure to deal with. Highly recommended .... Read more
6th Jan 2017 (8 years ago)

C Melzack

5/5 Stars
An agency which also understands the tenants needs and not only the landlord needs. Great agents, very responsive and reasonable. They continue to take good care of you after you move in. Highly recommended! Thanks again for exceptional service!!!... Read more
Tenant
5th Jan 2017 (8 years ago)

S Watson

5/5 Stars
Dealt with Clive Hawkes, who is the best agent I have come across. Put in the time to actually listen to our requirements and recommend places that worked for us. Highly recommended.... Read more
5th Jan 2017 (8 years ago)

R Taylor

5/5 Stars
Property Matters has been really cooperative, friendly, and supportive, from the time we moved in to the time we left. Throughout the process, Clive, Mo, and Ben have answered all our queries, resolved all issues with immediate effect, and were non intrusive, which was greatly appreciated. I would strongly recommend Property Matters to anyone who plans to buy or rent a property anytime soon.... Read more
Tenant
16th Dec 2014 (10 years ago)
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