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Home
Estate Agents in Kensington
Regent Letting & Property Management Ltd

Regent Letting & Property Management Ltd

3.9

103 reviews

Opens tomorrow at 9:00am

First Floor - Room 3 The Shepherd?s Building West Rockley Road, W14 0DA

Regent Letting & Property Management Ltd hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Regent Letting & Property Management Ltd does have 103 reviews, with an average score of 3.9/5 If you're looking to sell in Kensington, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Foxtons - Shepherds Bush & Brook Green and Dexters - Shepherds Bush. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday Closed
Sunday Closed

View all details

Regent Letting & Property Management Ltd Reviews (103)

Have you used this agent?

All (103)

Seller (5)

Buyer (3)

Landlord (28)

Tenant (38)

General (29)

W GAO

Benjamin show his efficiency to settle down a brand new flat less than a week. No mess about . Straight forward to the point . Very pleased with his experience . Recommended top class... Read more

24th Jan 2022 (2 years ago)

J XU

Benjamin was a very helpful and professional agent. As an international student, my English is not very good but Benjamin was very enthusiastic and active in communicating with me. He found an apartment which met all my requirements and had a fabulous view of London’s skyline. He also answered all my questions about lease contact. He gave me a perfect rental experience in the UK.... Read more

Tenant

24th Dec 2021 (3 years ago)

M Magnet

My experience with Benjamin from Regent Property was very good. He showed and got us the best flat to rent. Please keep up the good work Ben!... Read more

Tenant

9th Dec 2021 (3 years ago)

I C

It has been a very pleasant experience working with Alastair and the Regent Property team. I'm really impressed by their professionalism and responsiveness. Alastair was very patient with all my inquiries and always gave a prompt and thoughtful reply. I'm grateful for his diligent and efficient service. Have recommended the company to other friends!... Read more

6th Dec 2021 (3 years ago)

C Sheehan

Had a friendly, responsive and fast paced move into my amazing flat thanks to Amrita and Rhianna at Regent Property. Both were very helpful, answered all my questions almost instantly and guided me through the process which made for a very smooth move. After having a negative experience trying to move with a different London estate agents, I couldn't recommend Regent Property more.... Read more

Tenant

29th Oct 2021 (3 years ago)

Ciara

Benjamin helped us to find our dream flat. The whole team was very responsive when it came to moving in and still is once we have an issue in the flat. Especially Benjamin is always giving us good advice. We are looking forward to spend many years in our new home.... Read more

Tenant

12th Oct 2021 (3 years ago)

R Bobeica

As international student, finding a flat to rent in London was so hard, at least until I've reached for Regent. Benjamin Dayo, helped me secure a fabulous apartment in a very quick time, located in a perfect zone and in a new building. Benjamin from the team was extremely friendly, helpful and receptive. He guided me through every step. I highly recommend Regent Property, and their services!... Read more

Tenant

12th Oct 2021 (3 years ago)

almas

I am very impressed with the professionalism and how helpful and understanding this agency is! Benjamin has been very helpful and detailed when it came to what i was looking for in an apartment. He helped out throughout the whole journey and it was a very great experience from the viewing to getting my keys. I highly recommend working with Benjamin and I am a satisfied customer.... Read more

Tenant

29th Sep 2021 (3 years ago)

G Middleditch

We rented our flat with the help of Regents, Please pass on our thanks to who Charlie was extremely helpful and always went above and beyond to answer any questions. He made the process very easy.... Read more

Tenant

3rd Sep 2021 (3 years ago)

H Hu

We have been really impressed with the marvelous services received from Allison at Regent Property. Dealing with Allison has been amazing. She actually cares about the people she is helping and always replies back to any enquirers promptly, really friendly and professional. She is 100 % proactive and a fantastic mediator between buyer & seller & solicitors. This is much needed in these uncertain times with a pandemic worldwide. Selling & buying can be very stressful as it is but Allison was very professional, always calm and chasing the sale to push it through. We Would definitely highly recommend Allison and her team to anyone looking to buy or rent!... Read more

Seller

30th Aug 2021 (3 years ago)

G Song

Tamara, of Regent Property, has been immensely helpful over the past 4 weeks regarding a leak in bathroom of the property my parents own at Kidbrook, it caused some disruptions for the tenants during the hottest week of the year. Tamara quickly arranged contractors to do inspections and repairs works, as well as an application of reimbursement to the insurer, which was accepted and greatly reduced the cost. All these were done with great efficiency and professionalism, and communications were easy and smooth. I strongly recommend Regent Property and Tamar in particular... Read more

Landlord

13th Aug 2021 (3 years ago)

L Y

Thank you so much for your help. I have a great time in EC1V. Especially my property manager Bronwyn! She is amazing!!!! She helped me solve the problems and replied my email! I received the deposit very fast! Pick this company! And also Allen, he helped me to rent this studio at the beginning! Thanks a lot!... Read more

Tenant

11th Aug 2021 (3 years ago)

J Rose

We were very pleased with the service from Alex and Frank of Regent Property. I can say Professional and efficient team .... Read more

9th Aug 2021 (3 years ago)

K Jones

Had an outstanding experience finding the perfect flat, thanks to Gemma! Would recommend her to anyone looking for a quality service.... Read more

21st Jun 2021 (3 years ago)

S Hylton

Amrita has been very helpful and responsive during our apartment searching process. The correspondence was smooth and easy. She helped us find an apartment with parking, which was important for us and it has everything we need!... Read more

23rd Apr 2021 (3 years ago)

Charlie

Very unprofessional service. And always long delays in getting things sorted. Would avoid them at all cost as it'll actually save you money . Worst agency I've ever dealt with , customer service is not great , communication is bad and efficiency is bad . Not a great experience having to deal with this agency , felt like I was doing all the work and yet it should be them . Thank God fees were banned as they were charging an arm and a leg in fees and unfortunately had to coff up the fees because it was the last property we wanted available .. Never ever again with Regent property . I'll stay well clear .... Read more

Tenant

25th Mar 2021 (3 years ago)

J Duncan

Everything went great. Owen was very kind and helped me in every problem in seconds. He answered all my questions in a detailed way I like their style of working, everyone was very friendly and helpful.... Read more

12th Mar 2021 (3 years ago)

S Cleaves

I have been a client for some time with Regent. They have had their ups & downs in service level, however the overall experience has been much better than two other agents who manage my other properties. I will be moving the remainder of my portfolio over to them in the near future. Special thanks to Owen Cooper for his ongoing support, very reliable & easy to get in touch with.... Read more

Landlord

13th Feb 2021 (3 years ago)

A Peh

Allison and her colleagues were instrumental in the successful sale of my property during this difficult period. Especially Allison, who was amazingly responsive and responsible to resolve the many obstacles along the way to completion. I appreciate the professionalism amongst the staff of Regent Property and have benefited from their expert property management services for more than a decade!... Read more

Seller

10th Feb 2021 (3 years ago)

C Gao

I am one of the tenants of the regent property, I have to say the service quality is excellent, including communicating on behalf of the landlord, repairing issues in the flat and preparing the contract professionally. I also want to thank one of the amazing agents in the Regent Team, James. I am not familiar with the English contract, so I emailed him a lot times to consult the information and details about the tenancy and he kindly offered me a lot help and let me no doubt with the contract. I think James is a very professional and reliable real estate agent from Regent Property!... Read more

Tenant

4th Feb 2021 (3 years ago)

A Kavanagh

Regent Property give you a 1:1 service. If they can't make it happen the traditional way - they get creative. They are always looking after both landlords & tenants interests and frankly I couldn't be happier with everyone who looks after me and my properties.... Read more

Landlord

4th Feb 2021 (3 years ago)

L Nelson

Very good services with efficient responses and friendly staff. Frank has been extremely helpful and thoughtful. Will recommend Regent to others that need property agent services.... Read more

1st Feb 2021 (3 years ago)

A DaCosta

Avoid for tenants and landlords at all costs. Rented a property but the problems began when we moved it. Inventory was slap dash and clearly a copy and paste of an old inventory. Items that were no where to be seen were included along with basically everything listed as good condition despite things being clearly broken ( a headboard for a bed had a leg snapped off and apparently that passes as good condition). We went back and forward and asked for things to be updated and sent pictures and detailed notes through. They kept re-sending the exact same agreement with none of the changes. Eventually they stopped responding and we gave up in February (we moved in the previous November). Of course, at the end of the tenancy after professionally cleaning everything and leaving it in a better condition than we found it they wanted money for everything. Even asking for money for things that were not there when we moved in or listed as broken on the inventory report. We disputed the claim and on the grounds that we never signed an inventory report they got absolutely nothing. A warning for tenants to avoid but landlords to give these clowns a miss too. They are extremely unresponsive and unprofessional and whilst we did not damage the property or any contents, had we done so Regent would have been unable to recover any money to compensate the landlords. All because they couldn't reply to an email and get an inventory report updated that we could sign... Avoid!... Read more

Tenant

5th Jan 2021 (4 years ago)

C Brand

We have been delighted to be helped by Nith. It was our first time renting with an agency which could’ve stressful but he made the process easy and efficient. Any questions we asked he answered quickly. Amazing customer service! It is a very good element of your agency. I would recommend him to any further people looking to rent a place with Regent agency. Camille.... Read more

Tenant

2nd Dec 2020 (4 years ago)

A Banerjee

Regent never stops to amaze me, obviously with its poor degree of empathy towards the renters and an equally poor management. The agency seriously needs an overhaul. Let me detail in brief what I've been experiencing over the last 18 months since I rented from this awful agency: 1. First night of agreement - The lock on the door to the porch (ground floor flat) is found broken. A new guy, in a new city didn't have many options to explore at 1 AM in the night except calling for a locksmith to feel secure. To my amusement, the building manager from Regent blamed me for the broken lock, only to be shamed by her fellow agent who admitted to the lock being broken even before I moved in. I had to cough up 250 bucks to pay in part for the repair. Next, 2. 6 months into the letting agreement, I'm informed of a new utility bill - Welcome Energy which I suppose is a scam (they tweak their billing systems as per instructions received from building management - partners in crime & extorting money from poor renters). When I ask for access to only view the meter ton track my usage, I'm told it is not possible and I'll have to believe their word of mouth (both Regent and WE). Upon much insistence, WE sends me some shabby excel with readings. But who can certify it? More horror - this utility company has tweaked the billing system on request of a building management company to charge the renters twice for standing charge. Having emailed/phoned Regent innumerable times, but they don't bother. 3. Lock bolts left behind on the washing machine - Due to lock bolts still sitting (new machine) and not removed by the maintenance staff of Regent, the machine would vibrate violently, jump around to our horror. When the Regent staff visit to check on the machine, they were more than incompetent to figure out the root cause of the issue. The problem finally got solved when the manufacturer came in to check for the issue. With a few months to go on the tenancy, I'm not sure what next awaits me. However, it is my sincere request to all the potential renters to please step forward with outmost regards for your money when getting into an agreement with this agency. I can only warn you and you must learn from my experience. They are bunch of inexperienced agents unfortunately with a license to operate. Legal/concerned authorities should take note of this and audit them immediately.... Read more

Tenant

16th Nov 2020 (4 years ago)

L Mattei

If you are a tenant, avoid. They couldn’t care less about tenants, they only care about landlords. They are rude and disorganised. They rarely reply to emails with useful information and they never took actions to fix things in our flat. It took so long to have our deposit back, coming back with excuses of the system not working (they use Docusign), and they messed up with the inventory too. We had to challenge so many things, even light bulbs that were not in working order before we moved in, and similar. If you are a landlord you should also avoid, ideally you don’t want your tenants to have such a bad experience. I also had a horrible experience with Alastair. He doesn’t understand you and your needs, he doesn’t care, he is cold, inexperienced, and doesn’t represent you with the landlord. This is the worst agency I’ve ever interacted with. Avoid.... Read more

Tenant

1st Nov 2020 (4 years ago)

S Healy

James Lamizdin looked after the renewal process for our property. He was very efficient and provided excellent customer service.... Read more

Landlord

26th Aug 2020 (4 years ago)

Docck

We had a perfect time talking and going through every steps for renting a flat in London. Our first ever, and Sian was helpful and kind all the time she had to explain everything to us. A perfect renting agency!... Read more

Tenant

15th Aug 2020 (4 years ago)

R Hale

I own a property at Newman Close that is managed by Regent Property. In particular, James Lamizdin and Tara Charles have been particularly helpful to me recently--returning my queries right away.... Read more

Landlord

4th Aug 2020 (4 years ago)

J Luis

I had the worst customer service with the letting agent (Katarina). With 5 days before our move, she starts with the reminders about “paying the renaming” I kindly let the agent know the day I was cancelling. Then she sends a couple of more emails with regards of standing orders, that is was crucial and important for our move, as if implying that we won’t be paying the rent on time. She then sends an email that she needs to verify our documents via FaceTime, to which I was not comfortable with, I sent her an email letting her know that I was very uncomfortable with the matter (I have already clear my checks, they have all my information), clearly the agent lacks empathy as she completely dismissed my feelings and instead of trying to find another solution to which she could do such check she didn’t, and kind of threatens me with “if this is not complete you can’t move to the new property” at that point I asked her that I needed to see if that was part of the law, she sent me a document, where it says that due to the corona virus crisis this checks could be done via phone. But, never said it was mandatory. Because I was renting with my friend I decided to go ahead as this will not only affected me but my friend respectively. We agreed on a day and time, to which of course She was late, and her colleague had to do the “checks” now lack of professionalism. I think I had received more than 20 emails from this agent, without useful information, to the point that I just stopped looking at them as I felt she was wasting my time. Now, we have moved in to a property with lots of damages, without a single instruction. I think if the agent would have done her job properly she would have at least checked that the property was in full conditions for us to move, rather than to nagged us. I think in life we choose how to come across, how we use our linguistic skills so we get a portrait of ourselves. Clearly this agent chose the light of “unprofessional with lack of empathy”.... Read more

Tenant

27th Jul 2020 (4 years ago)

S Huseyin

Happy to say we have been dealing with James Lamizdin. He is professional and quick to respond with all the answers to our queries. Extremely pleased with his services.... Read more

30th Jun 2020 (4 years ago)

S Yanakieva

Excellent communication from the team. Sian Brew was quick to respond to all my queries and provide help where needed.... Read more

20th Jun 2020 (4 years ago)

Ashleigh

Really great service and support from James Lamizdin - he was incredibly helpful at what was a difficult time. Greatly appreciated his help!... Read more

12th Jun 2020 (4 years ago)

N Majithia

We have been renting through Regent Property for 1.5 years now and are very happy with them. I would like to especially mention that we appreciate the support they have extended and facilitated any time we have had any issue or concern regarding the property. A special thanks to Ieva who has been our main point of contact.... Read more

Tenant

20th May 2020 (4 years ago)

G Trevisan

Alastair, Penelope, Kashif and the whole team have been incredibly helpful and managed to solve all our queries super smoothly, making the landlords happy in the process as well. Thanks a million team! We loooove our new home!!... Read more

9th Mar 2020 (4 years ago)

J ZHANG

It has been a nice experience renting with the help of Sian and Alen at Regent property. They always be back in touch and answered my question properly and instantly. I very appreciate their help.... Read more

Tenant

20th Feb 2020 (4 years ago)

H Lane

We rented through Regent for 3 years. During our time with them they were very attentive and responded to any issues promptly. Their renewal process was easy, and Alastair was very helpful when our tenancy came to an end. Overall very happy with their service... Read more

Tenant

17th Feb 2020 (4 years ago)

C Simpson

Regent Property is a very well organized and ran property agent. With excellent communication links with both landlords and tenants. If you want to be business with them, then ask for Alastair... Read more

11th Feb 2020 (4 years ago)

A Pavoncello

James L. at Regent Property supported the renewal of my tenancy in a very professional and effective way, also ensuring some important clauses were tailored to my current situation. Well done and thank you!... Read more

Tenant

13th Dec 2019 (5 years ago)

S K

Lauren, our property manager has always been very helpful. She is very responsive and she is doing her best to sort every issue out ASAP.... Read more

2nd Dec 2019 (5 years ago)

D Ko

Please avoid this agency for your life. They ignored most of my email and they will. Also, they lied a lot, they don’t keep their promise. They changed move-in date twice when I move in date. They didn't give the key when I move in. So I have to pay an additional fee to Van. To remove all trash it takes for a moth. There are so many Trash in the property and damaged all furniture. It's impossible to live in this property. We cleaned it.... Even Ben and Sam came to check my house condition. Ben said, "I can not live in this property." Although we had the meeting a lot, those issues haven't solved for so long time. Currently(9/2018-still now), I am doing the compensation process.... Read more

Tenant

25th Nov 2019 (5 years ago)

Y Benazha

I have just completed on a buy to let, I had an amazing customer service from both Allison and James. They were always available to answer my questions and they liaised with both my solicitor and the seller’s and kept me informed on how i could speed up the buying process. A big thank you to Allison and James.... Read more

Buyer

25th Nov 2019 (5 years ago)

M Uyede

James Lamizdin, Head of Renewals & Deal Progression, was extremely efficient in his communications with me and was able to negotiate a reasonable increment in the rent I receive from my tenant.... Read more

Landlord

5th Nov 2019 (5 years ago)

M deacon

I am a landlord and have found them a very good company to deal with with both looking after my tenant and also rent negotiations .... Read more

Landlord

1st Nov 2019 (5 years ago)

J Ho

I had lots of issues earlier with Regent Property Management. Staff were not responsive, kept changing managers till the extend I don't know who I am supposed to be talking to. and then there was a total change few months ago with the new Portfolio Manager Tara Charles. She is very responsive and prompt in her work. Regent Property, please do keep her in your team as she definitely gives your clients much needed confidence in having someone caring for their properties. I hope to give you more stars soon. Thanks Tara, you are a Gem.... Read more

Landlord

29th Oct 2019 (5 years ago)

J griffin

I am writing to acknowledge the highest quality of service I received from your Head of Sales, Allison Steele. I have been involved in the sale of property in European, English and Irish Markets and the level of service provided by Allison was by far the most professional and accomplished I have encountered. Her attention to detail and willingness to keep me informed of all aspects of sale were exemplary and were very much appreciated. Please pass on my gratitude to her. Kind regards, John Griffin... Read more

Seller

4th Sep 2019 (5 years ago)

E McIndoe

Absolutely amazing estate agent - used them as a First Time Buyer. Received fantastic customer service from both Allison and James. Really friendly and helpful right the way through from viewing properties to exchange. Unlike many other estate agents that I have worked with before they actually care about both the buyer, seller and property.... Read more

Buyer

27th Aug 2019 (5 years ago)

T Fan

Joyce has been very helpful in managing properties. She is very responsive and works hard at attending to requests from different parties. Very pleasant to work with.... Read more

Landlord

2nd Aug 2019 (5 years ago)

V Dhar

I'm happy with Regent Property. My current tenancy is through them. They may be late sometimes in addressing your issues, but they certainly get the job done. Cheers to everybody at Regent!... Read more

Tenant

26th Jul 2019 (5 years ago)

A Smith

I have had quite a long association with Regent Property, as they managed a tenanted apartment for me over a number of years. It was a successful association, and I was always pleased with the professional and courteous dealings I had with the company. After retiring, I decided to sell the apartment, and the logical course of action seemed to be to keep the matter in-house, by asking Regent to conduct the sale. It was at this point I was introduced to Allison Steele, the head of sales at Regent, and it quickly became clear I was in capable hands. Allison's knowledge of the London market was obvious to me immediately, and she soon had the property valued and for sale at a realistic level in a difficult market. After a few encouraging, but ultimately unsuccessful, viewings, she found a buyer and an acceptable price was negotiated. I always feel that most professionals will do a reasonable job when things go smoothly, but the measure of their ability comes when things are more difficult. Such was the case here. During the course of conveyancing, the buyer's solicitor highlighted a problem with the lease, and this had to be resolved with the assistance of other parties. It was a quite lengthy and, at times, worrying, process, which could have derailed the sale, but Allison was firmly on top of matters throughout, keeping the buyer (and me) as relaxed about the whole matter as possible, leading to an eventual resolution and completion of sale. I would point out that, while this review is entirely positive, it is genuine, and written in appreciation of the services of what I can only regard as a professional and capable organisation, as represented in this instance by the capable hands of Allison and her team.... Read more

Seller

5th Jul 2019 (5 years ago)

J li

Very professional real estate agent,and Lauren Coombes helped us a lot since we checked in.... Read more

Tenant

5th Jun 2019 (5 years ago)

R H.

a few days after our tenancy contract ended, the property manager in-charge of our rent suddenly went on holiday. we have a lot of questions about the inventory and other issues related to our rent. The Good thing is, Lauren, the manager who took over the task, carefully listened and considered our side. It is amazing to know that there are property managers/ agents who value the tenant's needs and rights.... Read more

Tenant

31st May 2019 (5 years ago)

N Elders

Thank to Lauren, using Regent has been very good. Lauren is very helpful in so many ways. Thank you!... Read more

23rd May 2019 (5 years ago)

D W

Just renewed the agreement with my tenant with the help of James Lamizdin from Regent Property - absolutely fantastic, quick, easy and completely stress free!... Read more

Landlord

21st May 2019 (5 years ago)

S Murrell

James Lamizdin has looked after our property lettings for some time. The customer service we experience from him is always excellent. He is quick to respond/inform and ensures that our needs as a landlord are always met. Great job James... Read more

Landlord

13th May 2019 (5 years ago)

T WS

Seriously rude people who fail to carry out legaly required checks and do not deal with noisy, antisocial tenants. If you live next door to a property managed by them, beware. Avoid.... Read more

Landlord

15th Feb 2019 (5 years ago)

R Sharma

A very good team of people. I recently used their service for finding and moving to a new house. They helped me all the way from finding a house to moving in to the house at a short notice. Special thanks to Ahmed who went out of his way to support us. Special thanks to Christina as well for all her support. Thank you guys for making this a wonderful experience.... Read more

Tenant

6th Jan 2019 (6 years ago)

E Sandberg

We had a face time video viewing with Kashif, he was really nice, answered all our questions and we had a real blast! We chose like another apartment but we would call Regents next time when our lease ends.... Read more

Tenant

13th Dec 2018 (6 years ago)

M Baxter

I would like to commend a senior member of your staff, Ms Allison Steele. Allison was initially involved with the tenancy of my property in St George Wharf, and more recently with its sale. Throughout this period she has shown great enthusiasm and professionalism for her work and overcome various obstacles, particularly enabling the photographer for the internet adverts being able to gain access to the flat against a very reluctant tenant! She has recently managed to sell the property within a few months of its release in a depressed London market where prices are likely to continue to fall. She ensured that I was kept advised of all offers and provided good advice at all times.... Read more

Seller

5th Dec 2018 (6 years ago)

I Williams

Having been a tenant with this lot for 5 years, the process to leave the flat has really taken the shine off what was a good few years. We were good tenants, only getting in touch with them twice, maybe three times for maintenance issues. Had a few visits from them to check the property, with no feedback, so one could assume that nothing was wrong? Otherwise what was the point of the visit? Charges on the checkout suggested otherwise. 2 full weeks after leaving the property, getting the checkout done (our expense, obvs,) and giving the keys back, I got in touch with them the enquire about the return of our deposit. This would be the start of 6 weeks of email tennis to try to recover our deposit. Admittedly, we did have a dispute with the landlord about some charges they placed on there (which we eventually got removed), but they were in no hurry or in the least concerned about getting this sorted in a timely manner (except for when the landlord was going on holiday, so could we hurry up and sort/agree to the charges; which we didn’t and they eventually dropped as they were bogus). Every step of the way to get this sorted was like pulling teeth. I will avoid using them again and wouldn’t recommend them to anyone.... Read more

Tenant

25th Nov 2018 (6 years ago)

I Rasib

A very unprofessional company. Their standard of communication is terrible and there is a complete lack of interest in looking after you once you signed up to them! Please stay away if you want no stress!... Read more

14th Nov 2018 (6 years ago)

R Al

We stayed at a place in East London for a few years, Regents were pleasant to deal with and I would rent with them again. Particular thanks to Penelope who always responded to us quickly regarding our deposit return, Peace be upon you.... Read more

Tenant

3rd Nov 2018 (6 years ago)

J Whelan

The worst agent I have ever come across, Kashiff the lettings negotiator does not turn up for viewings and when he does he arrives an hour and a half late. The most unprofessional experience at every process, even when offering on the property. We are 3 professionals sharers with one couple, just to clarify the description on the property written by regent properties, they described how it would be 'ideal for sharers'. Once the offer was rejected the reasoning was because we were sharers, clearly false advertising. The Letting Manager has the worst customer service and is also completely unprofessional, prompting me to look else where after I had offered full asking price, before the offer had been put forward to the landlord. I would highly recommend not using these agents at any cost.... Read more

25th Oct 2018 (6 years ago)

P Kambhu

Great Team of Experts I've been a customer for nearly 5 years and bought 2 properties from Regent. They also manage both my properties. The head of property management, Monika Glogowska, and Hugh McIntyre, client accounts manager, are 2 exceptionally professional, efficient and helpful people there. They make Regent a company you would want to deal with. Many thanks for all your help.... Read more

Landlord

3rd Oct 2018 (6 years ago)

S jonroy

The most incompetent agency I have ever had the displeasure of coming across. We found a property we were very interested in on Rightmove and are buyers without a chain so were seeking a quick transaction. The sales agent, Mr Kevin Pearcey was always unavailable. They told me he was out at viewings and my husband that he was off sick working from home and apparently in the whole agency, the was the only person who could arrange viewings. He did not return calls or answer his mobile and after 4 days of trying we gave up. He eventually emailed to say he would arrange a viewing and get back to us to confirm the time and never did. Their agency is managing the tenancy and I wonder if their monthly management fee is perhaps more financially motivating to them than following instructions of the owner to try and market the sale of the property, and getting a one off commission? Either way, I don't think the owner would have been too pleased and so do not recommend using them if you are trying to sell your property as they have now lost a potential buyer.... Read more

Buyer

11th Jun 2018 (6 years ago)

S Ker

I would NOT recommend this lettings agency, it is not worth all the hassle and time. Terrible customer service. Agents were HIGHLY UNPROFESSIONAL. They were rude, disorganized and difficult to contact . When we wanted to return the keys no one was in the office and staff told us to mail the keys instead. The deposit was also only returned several MONTHS after moving out. Again, the agency was difficult to contact and made up ridiculous reasons as to why they could not return the deposit. I would opt for you to use more established agencies such as JLL, as they are definitely much more organized.... Read more

Tenant

25th Apr 2018 (6 years ago)

D Sartori

I have been dealing with Lauren Coombes for the past 6 months as a contractor covering all aspects of maintenance works... over my 12 years in this field and dealing with many property management companies Lauren and Regent instruct us with all the correct contact info and provide as much help as they can prior to us attending.. Lauren always acts on any urgent works required instructing us either onsite or as soon as an estimate is approved. I would have 100% confidence with Lauren/ Regent managing any property of mine.... Read more

Landlord

17th Apr 2018 (6 years ago)

S davison

I have worked for Regent Lettings for over a year now as a contractor of theirs and find them a pleasure to work with. They are extremely professional and informative, are very easy to contact and just a nice company to do business with!. Monika in particular is an extreme credit to the business, always helpful and gives me lots of information regarding the properties I am attending. 5 star from me! Keep up the good work... Read more

24th Mar 2018 (6 years ago)

S alberton

We have been doing business with Regent Property for a bit now, and we found them to be reliable, nice to deal with and trustworthy. Also when dealing with Wendy S. we feel we are listened to, and our expectations have always been met. A really great bunch of people they are!... Read more

23rd Mar 2018 (6 years ago)

E Pickering

I am satisfied with the service to date. Contract renewal system is super and easy seeing that I live abroad. All contacts at Regent are professional, polite and efficient... Read more

Landlord

20th Mar 2018 (6 years ago)

J Groom

I have been using Regent to let my London property consistently for a number of years. I have found them to be extremely competent in finding suitable tenants, with good rental value; as well as being experienced in providing excellent service to the tenants, taking a personal interest in all their needs, and also taking care to ensure the property is kept in good order, for all concerned. I am very pleased with the experience I have had with Regent and would highly recommend them.... Read more

Landlord

19th Mar 2018 (6 years ago)

P Veasey

First class service. A really attentive company. They take out all the hassle of buy to let for me!... Read more

Landlord

4th Mar 2018 (6 years ago)

B Yaselli

Very Professional, quick and easy. They work with you in every step of the process. Highly recommended. Special Thanks to Kashif for making a pleasant transition with great communications.... Read more

27th Feb 2018 (6 years ago)

J P

Friendly staff and great customer service. You can rely on their services provided to clients. An assurance the property is going to be looked after and of course, professionally cleaned.... Read more

Landlord

19th Feb 2018 (6 years ago)

R Christian

Thank you Monika for an amazing service. I’ve worked with a lot of Property Managers with different estate agents and I have to say Monika is the best out there. Thoroughly enjoy our business relationship!! Thanks Monika & Regent Property keep up the good work!... Read more

Landlord

14th Feb 2018 (6 years ago)

T Jackson

Hi there Regent property ,Ahmed Butt in particular has being excellent in every department from start to finish in looking after my property and my tennants ,while quickly solving any problems however big or small... Read more

Landlord

13th Feb 2018 (6 years ago)

C Kempson

Never in my life have I come across a bigger bunch of idiots. Not only are they useless, but the way they conduct their business is illegal. I would give them less than 1 star if possible.... Read more

7th Feb 2018 (6 years ago)

K Luiten

WORST AGENCY EVER. Please avoid any letting/sales contract with this agency! Never pick up phone, never help out with maintenance issues. Would strongly dis recommend this agency to anyone... Read more

29th Jan 2018 (6 years ago)

S Ahmadiani

OMG they are the worst agency ever. Please AVOID them . Very unprofessional!!!very RUDE! They never answer emails and phone calls , they completely ignore you when you need them . Messy place !!the management team are the worst!!they would have someone new dealing with your case every few month..thats when you have to explain your issue to the. Almost 100 times!!! I would never recommend them to anyone !!!... Read more

27th Jan 2018 (6 years ago)

R V

These guys will CON you! AVOID this agency. They will take your deposit and stop responding to your emails and will not call you back. No heating or hot water in the property. DO NOT BE FOOLED! This agency should be blacklisted!... Read more

Tenant

22nd Dec 2017 (7 years ago)

K Nieduzak

Please AVOID this agency! They never respond to emails, they ignore you all the time, they don't attend to any maintenance issues and they simply don't care about your property if you are a tenant or landlord. I used to be with a smaller agency, Berkley, which was really good, but unfortunately they were absorbed by Regent. This has been the worst property agency experience I have ever had. We have a mould problem in our bathroom, which was reported to them in May 2017 and up to today November 2017 they haven't resolved the problem, despite landlord agreeing to put an extractor and giving them funds for it. They sent an engineer to assess the work in August and since then they just remained silent. I have been sending them emails and calling them since August, but they simply ignore you and never reply to your emails. Last week we got an email from a new agency saying that the landlord was very unhappy with Regent's poor service and decided to change them. Regent hasn't even notified us and when we called them they didn't know what was going on, they are always in total mess. They were supposed to fit the extractor before they officially stop managing us as the landlord gave them funds for it. They sent another engineer last week again to again assess the work, as apparently the previous one lost the report (this was their first argument) or didn't get the right quote (this was their new argument when I called a day after). Nevertheless, of course they failed to resolve the issue as the landlord was done with them and decided that the new agency will finally deal with what Regent failed to do for past half a year. Also, they never know what is going on and when our previous property manager left, they didn't even notify us and didn't know who was the new one for some time. Everyone is always out of office and they always promise things they never deliver and never get back to you.For example they tell you they will email you or call you back in 5 minutes, but they never do. Forget emailing them as your emails will never get a reply, forget reporting maintenance issues on their platform Fixlo as they will never attend to them, forget calling them as people leave their jobs daily and the new people never know what is going on, forget complaining to them as they will pass it on to the maintenance team which doesn't care. Also, they have lost a copy of our keys which were given to them by our previous agency (I have emails to prove this). They never even checked the flat and in case we aren't here and something is happening or we are locked out, they can't do anything. They failed at managing our property, they failed at attending to maintenance issues plus I find their staff very ignorant and often impolite (example - our previous property manager Davindra told me to have a window in the bathroom opened all the time as in her opinion this would resolve the mould issue, despite me telling her we live on ground floor and have to close the window when we are not in the flat. Also, her emails were very passive-aggressive).Their emergency number often doesn't work and either no one picks it up and if they do you have to keep calling it for hours. The worst experience ever, I highly recommend avoiding this agency if you are a landlord or tenant as they simply can't deliver anything and they won't manage the property for you at all. Also please note that they fake their reviews, their own employees (example: Ben Temple who is a director and Jordan Axten who is a compliance officer) gave 5 star reviews although Google Policy clearly states that you shouldn't review your own employer here as it is a conflict of interest. As soon as I reviewed them, Jordan Axten added a 5 star review (without any comments) and their supplier who does photography for them also gave them 5 star review to put their overall rating up. This agency is a big SCAM... Read more

Tenant

14th Nov 2017 (7 years ago)

M Floorplans

We have been working with Alex, Ahmed and their team for four years. We supply their property photography and floor plans. During this time they have grown substantially. Businesses that grow this fast are obviously doing things the right way. We know that their service levels are extremely fast and attentive. Their staff are all grounded, affable and knowledgeable. They are a pleasure to deal with and we truly feel that we work in partnership. Regent Property are a serious business who are in the market for the long term.... Read more

13th Nov 2017 (7 years ago)

K Nieduzak

Tenant

8th Nov 2017 (7 years ago)

N Jones

Absolutely awful experience with this lettings agency. Would not recommend to Landlords or Tenants. They never answer emails or their phones, turnover of staff is exceptionally high so even when you do get through you never know who to contact. Out of hours contact number doesn't work (this was not ideal when our apartment electricity supply short circuited at 8pm on a Sunday in the middle of Winter and the place ran purely on electricity so no hot water, heating or lighting was available to us). They were severely unhelpful during the move out process and misquoted us a variety of exceptionally high fees which we weren't actually needing to pay. After all this it then took over a month to have our very large deposit returned to us following again the lack of contact and poor attitude from the staff. I would recommend avoiding this property agency at all costs.... Read more

Tenant

10th Oct 2017 (7 years ago)

S Ali

I met Kashif Butt at Regents Property 2 weeks ago and I was blown away by his professionalism, politeness and patience! Kashif explained to me all the details I needed and I now only want this company to help me! I feel so comfortable with Kashif and Regents Property and it is totally opposite the image lettings negotiators have on the market!... Read more

18th Sep 2017 (7 years ago)

A Aks

My experience with Regent Property has been great. I was looking for a rental flat in Central London around mid-July and during the search and offer process Ahmed and Alen were a great help. Unlike most agencies, the Regent has separate teams who look after viewings, contracts, maintenance etc. This is very important as it enables team members to keep track of the process and be aware of all issues related to property. Christina and Penelope were also really helpful in sorting out the issues prior to arranged move date. They are very responsive to emails and kept me updated on the progress in a professional manner (without me chasing them down), which I truly appreciate. In short, if you are looking for an estate management company, I recommend Regent Property highly and without any reservation.... Read more

Tenant

29th Aug 2017 (7 years ago)

A Rabani

Regent Property helped me to find a flat in London close to Tower Bridge; they have been very professional and helpful through the whole process from negotiations to move in! Special thanks to Kashif, Ahmed and Christina for their support and accommodating all my requests. I definitely recommend Regent Property if you are looking to rent a property in London.... Read more

Tenant

24th Aug 2017 (7 years ago)

P Kambhu

Efficient & Professional I have been a loyal customer of Regent for over 4 years and own 2 properties by them. I admit they've had their ups and downs, but with this management team under Monika Glogowska, things have turned professional, efficient and fast. My PM, Dipendra Gurung, doesn't speak much but she is a doer. Thank you and keep up the excellent work! P.S. Ahmed, who rents out my second property is super cool, too, and my property is never vacant for long.... Read more

Landlord

16th Aug 2017 (7 years ago)

S Cook

Diligent and successful marketing of a residential unit for letting in the prestigious 190 The Strand. Well done.... Read more

Landlord

12th Aug 2017 (7 years ago)

F Ackermann

Worst property management we have ever experienced. They take AGES to resolve issues and are terrible with their accounting. There are some useful staff but they are seemingly worn down or leave the company due to the mess that it is. ... Read more

11th Aug 2017 (7 years ago)

S Jacques

I rarely share my opinion on Social Media but glad to do it on this occasion. Regent letting division has proven to be very serious and efficient since the beginning of our relationship. Ahmed is my counterpart within that department and i like to praise his dedication in keeping me, the owner, well informed within the whole process - rental value to expect, tenant research, tenant security check, check-in, check-out,etc. Thanks Ahmed; great working with you!... Read more

Landlord

3rd Aug 2017 (7 years ago)

M Tse

Shockingly terrible service from Regent Lettings. Mis-sold from the outset and have failed to manage our property since. They avoid calls and don't answer emails even though our window has been broken for a few weeks - safety hazard! No signs of improvement sadly. UPDATE 29/6/2017 - These issues remain outstanding months later... I'm really not sure why Regent Lettings have responded saying the issues have been rectified?... Read more

Landlord

29th Jun 2017 (7 years ago)

P Ryman

Terrible. Huge turnover of staff, still waiting for deposit - emails do not get answered, phone calls not returned. On occasion that the boiler leaked they dealt with the matter terribly. I'd would hate to own a property and have it managed through this lot. Funnily enough, all incredibly helpful whilst trying to get you into a property though. Avoid if you possibly can... Read more

Tenant

24th Apr 2017 (7 years ago)

D Roccamatisi

Horrible experience with Regent Letting. They are not professional at all. Still waiting for my deposit after one month! They don't reply to the email promptly and I always have to call them. Yesterday Monica said to me on the phone The person who was dealing with my deposit (Tania) left the company and now is the manager davindra who is dealing with it and that I will have news today. Today I called them and I wanted to speak with the manager but Monica said to me I can't speak with her and that she doesn't know what it is going wrong with my deposit!... Read more

Tenant

19th Apr 2017 (7 years ago)

D Gaerty

I have had Regent let a number of my properties over the years and it has always been a great experience ,from organising all the furnishing to finding good tenants and making sure our rents are always paid on time. I have always dealt Alex & Ahmed and can say you wont find anymore professional than these guys. I would highly recommend Regent to any prospective landlords... Read more

Landlord

12th Apr 2017 (7 years ago)

S sanlive

Excellent service and friendly helpful staff. All viewings conducted smoothly and negotiators were professional and punctual. Happy with service thank you.... Read more

31st Mar 2017 (7 years ago)

A B

Helpful and will go out their way to help. We had a good experience and would recommend!... Read more

31st Mar 2017 (7 years ago)

B Yaselli

Very Professional, quick and easy. They work with you in every step of the process. Highly recommended... Read more

30th Mar 2017 (7 years ago)

M Janda

Friendly and professional staff - really helpful throughout, answering any questions and queries we had. Went out of their way to accommodate our needs and provided an overall efficient service!... Read more

29th Mar 2017 (7 years ago)

B temple

Thank you for managing my property in Clapham. The tenants are very happy.... Read more

Landlord

25th Mar 2017 (7 years ago)

P Pires

Still waiting for my deposit two months after I left the flat! No replies to my emails or calls! They really know how to make someone hate them!... Read more

Tenant

19th Dec 2016 (8 years ago)

M Tse

Landlord

31st Aug 2016 (8 years ago)

P Sadar

Very unhappy with Regent Lettings and Property Management - poor service, rude staff members and unprofessional communication.... Read more

Landlord

17th Aug 2016 (8 years ago)

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