Ahmad in Lettings was wonderful. Exceptional service, very friendly and professional. He understood our requirements and was great at communicating options and keeping appointments punctual. Would highly recommend. Thank you for all your time and effort which was truly appreciated.
Contacted them two months ago looking for a flat. A guy name Tom was very nice on the phone but not once in person. He argued that I said my limit was 1,300 pcm while I said 1,200 pcm. However, he showed us 4 flats, none of them under 1,300 (the cheapest was 1,350), insisting in that "the normal thing is to spend the 80% of the salary on the rent. Well, that may be your case Tom, but I don't want to struggle every month to pay my bills. He rudly insists so much on this that he even took a calculator and started calculating how much money we would still have after paying 1400 for a 1 bedroom flat near Portobello Market (btw, I thought the limit supposed to be 1300...). He also added that we will not find a 1 bedroom flat for less than 1300, unless we go to live to heathrow. Well, guess what Tom, we find it in Hackney for 1150, and it is not the crappy flats you showed to us (one of them included the landlords -an old couple that, I guess, wasn't expecting having two girls living together- living on the second floor of the building). I am not saying this the experience you will get with Foxtons. Not at all, at the same time colleagues from Foxtons Archway, Ealing and Greenwich were being incredibly kind and professional with us. I just believe this particular "Tom" from Foxtons Notting Hill is only used to work with wealthy people that would pay whatever they asked for a old, muddy, crappy flat in Kensington. It's fine, just tell me from the begining and don't go wasting my time.
Igor's service was fantastic. He quickly understood our needs and found a great place for us. He was also very helpful with the move in process.
Alicia Carmen Mouriz Guerrero
Absolute nightmare. Foxtons have failed to deliver on any of their responsibilities. The only time they were really keen on getting things done is when it was our turn to pay 6 months' rent up front. They didn't get the apartment cleaned before our arrival, despite delaying our move-in to allow time for them to do so, they didn't provide a 2nd set of keys, despite promising to do so and were rude and unhelpful every step of the way. One piece of the paperwork we were supposed to provide was missing (because they told me it was not necessary) and one of their agents actually said "Well I'm not letting you move in without [the document]". On top of the advertised admin fees were were presented with around £300 of hidden extra charges as well as a 2% credit card charge, which they failed to warn us about, which again was in the £300 range, their service costing over 2x as much in the end than advertised. I would never recommend them to anyone. I know they have a large range of flats on offer, but I would urge everyone to do their best to avoid Foxtons.
Alina and the team were more than helpful when I wanted to rent my apartment in paddington, good clear communications, effficient and respectful of my current tenants when arranging viewings etc. I would happily use them again.
The "service" received from Chestertons Hyde Park office is literally so bad it cannot conceivably be called a service.
An agreement was signed by both parties on a prospective sale agreeing to commission of 1.25%. The property was sold and Chestertons sent an invoice charging commission at 1.5%. When I refused to pay the difference, the South African sales manager Dylan James turned up at my house and literally tried to kick my front door in. My teenage daughter was inside and terrified. Mr James proceed to loiter at my front door for the best part of an hour - smoking cigarettes, shouting and threatening violence. Upon eventually returning to his office he called me and threated to employ heavy-handed debt collectors if I didn't cough up. I refused to pay a penny more than the rate agreed. Mr James eventually and ungracefully accepted.
This firm is arrogant, dishonest, and inefficient.
I have dealt with Hamptons buying property and letting property over the past few years and have always found them to be very friendly , polite and professional. Jenny has been particularly helpful recently with solving any problems I've had.
I am shocked at their attitude to customers. Such a low lever could hardly be expected from a company that is positioning self rather high on the market. It started off with me popping by their Kensington office. I left my contacts and one of their receptionists promised I would be shortly contacted by one of agents. However it had never happened and I called them the following day only to find out they request had never been processed. However new person (Charlotte) promised to send me available options. Which she has not done up until now. Seriously, why to treat your customers with such a neglect? I have a feeling they are not interested in finding new clients or doing their job. So ended up with Foxtons.
It was a pleasure working with Nishaad. He listened carefully to what we needed and only presented us with options that fit all our criteria. He was quick, politely, and always ready to answer any questions. Made us feel like valued clients. Thank you for the help!
"TEAM KFH Bayswater"... what can I say...well I can say straight out the the gate is that it is a GREAT team.
I have, in the last five years, bought, sold, and rented out numerous properties with Paul Hyman and his team.
I have nothing but praise for the way the team handled all aspects of purchase, sale, and rental. The team has always made me feel special, looked after, respected and represented in the best possible way.
And, furthermore, I have seen them do the same with the other parties involved in the transactions.
If you want to buy, sell or rent a property in the Bayswater/Lancaster Gate area this is the team to represent you - hands down no one else can beat them for a 5 star service and knowledge of this area.