A Onssels

I was a tenant with Finlay Brewer for six years, and unfortunately, I cannot recommend their services. Whether you’re a tenant or a property owner looking to sell, I would advise caution.
Their primary focus seems to be their own financial gain, often at the expense of client satisfaction. Basic customer empathy and customer service are notably absent, and interactions with both tenants and owners are often marked by rudeness (except for the newest members of the team that have been lovely and helpful).
I transitioned recently from being a tenant to a property owner in the same area. I can assure you that neither I nor my friends in Brook Green or business associates will engage with Finlay Brewer in the future.
The challenges I’ve faced include a lack of support and assistance for both myself as a tenant and my landlord, especially on the administrative & contractual side. Unnecessary challenges and barriers were put over tenants by their senior members. It’s disheartening to see such disregard for clients in an already challenging rental market. I am therefore not in a position to recommend their services. If you’ve had experiences with Finlay Brewer, you may have your own stories to tell. I hope this review helps others make informed decisions when choosing an estate agency. As I am extending my footprint in the area, it is definitely a missed opportunity for them and for me.... Read more
Tenant
17th Nov 2024 (13 weeks ago)
F toure
Amin Barakzai got my two friends and I a home around the area of shepherd’s bush/ brook green! From the house viewing all the way to the documents, Amin had been very helpful and we’re extremely grateful for the perfect house provided to us. Thank you Finlay Brewer and a special thanks to Amin.... Read more
Tenant
15th Nov 2024 (13 weeks ago)
N bigham
Great service from Will, Paula and the team... Read more
2nd Nov 2024 (15 weeks ago)
J H
A great experience in particular with Sebastian Rivett and Donna Bizzell, on a very tricky sale they showed endless patience and experience. It was very good to have them on our side... Read more
Seller
23rd Oct 2024 (16 weeks ago)
C Harrison
I wish to share a positive review of Finlay Brewer. I rented a house through them for two years then purchased a house in Brook Green. Monty Elworthy and Paul Cosgrove are great to work with. Helpful, approachable and very knowledgeable about the local area and the housing market. Would definitely use them again for a sale or purchase.... Read more
Seller
16th Oct 2024 (17 weeks ago)
J Luque
Renting a house in London is like walking into a battle field, so I’m happy to have had Findlay Brewer helping me win the war! They are quite professional, whole process was fast and smooth, and communication with Paula was fantastic. As with everything in life, there are things that can be improved, but overall, I’m really pleased with the service received.... Read more
Tenant
9th Oct 2024 (18 weeks ago)
M Kelsey
Finlay Brewer have to be the first choice to sell your property in Brook Green. Initial expert advice from professional agents with unrivalled local market knowledge and a proven track record. An exceptionally well organised team who communicate with you and with each other on your sale. Helpful, friendly staff. The sale process was seamless from start to finish. Thank you!... Read more
Seller
28th Sep 2024 (20 weeks ago)
D Ada
I've had a wonderful experience working with Amin, Paula, and the rest of the team. Their professionalism, timely communication, and dedication made the process of finding a property and moving in incredibly smooth. I'm truly grateful for their invaluable assistance and support throughout this journey. Thank you all!... Read more
Tenant
27th Sep 2024 (20 weeks ago)
J Dalhuisen
Just sold our house through Finlay Brewer. I cant recommend them highly enough. They were sensible on pricing and strategy at the beginning, kept their enthusiasm as the search dragged on, and were loyal negotiators at the end. While others we dealt with over-promised and under-delivered, Paul and his team secured a good price in a tough market. And they were always a pleasure to deal with.... Read more
Seller
18th Sep 2024 (21 weeks ago)
M Eames
“I wanted to pass on some feedback. Caroline and I feel the process was very efficient and as much as these things can be, relatively painless. This was helped by the team at FB, all of whom have been fantastic. Paul, your assistance at the beginning was appreciated, but I do feel Charlie also deserves a special mention. He went above and beyond what I expected and was incredibly helpful with visits to the property for work to be completed whilst we were abroad. His calm, and professional demeanor was very much welcome.”... Read more
18th Sep 2024 (21 weeks ago)
S Ball
My recent experience with Finlay Brewer Estate Agents was disappointing, to say the least. The service overall was far from professional. There was a clear failure to pass on crucial information before completion.
What stood out the most, however, was the attitude of some of the staff, which frankly came across as stuck up. A lot of them come off as cold, rude, and intimidating which made the entire process feel more difficult than it needed to be. When dealing with such a significant transaction, a bit of empathy can go a long way—unfortunately, this was sorely lacking.
If you’ve ever wondered why estate agents are stereotyped as un-intelligent, dim or out of touch, the staff here can provide perfect examples.... Read more
17th Sep 2024 (22 weeks ago)
C Hanney
The FB team at Brooke Green were great - they put in a tremendous effort to get the sale over the line and they were unfailingly prompt, pleasant, friendly and informative in all my dealings with them. They were a real pleasure to work with. Thankyou all, and very best wishes for the future.... Read more
Seller
14th Sep 2024 (22 weeks ago)
A Waymouth
Thank you and your whole team for all you did to make the sale happen at Faroe Road and also for showing us so many homes! Each viewing brought us closer to finding our dream home. We can’t thank you enough.... Read more
7th Sep 2024 (23 weeks ago)
I Masek
Caity helped me buy my first home! She was professional while also likeable and she made the process run smoothly. I would definitely use Finlay Brewer again and recommend it to anyone.... Read more
Buyer
4th Sep 2024 (23 weeks ago)
A DB
We can't thank Finlay Brewer enough for helping us find the perfect home for our family. From the start, they took the time to truly understand our needs, making the entire experience feel incredibly personal. Their team was not only professional but also genuinely caring and friendly. Their knowledge of the local market is second to none, and it made all the difference in finding a home that suits us perfectly. We highly recommend Finlay Brewer to anyone in search of a new home!... Read more
Buyer
2nd Sep 2024 (24 weeks ago)
R Bayne
It's been a breath of fresh air to work with the team at Finley Brewer. They came recommended to me and have delivered above expectation in terms of expertise, communications and effort.... Read more
23rd Aug 2024 (25 weeks ago)
R Beck
The Finlay Brewer Brook Green team is the best. They've helped us so much with our move to Brook Green. Amin and Paula have gone above and beyond throughout the whole process - helping us with every little move-in detail and always super responsive. I'm so grateful to have been working with this office for our move!! Thanks, FBBG!!... Read more
16th Jul 2024 (6 mo. ago)
C Lighton
Caity McFadyen led our purchase of a house in Hammersmith and was amazing from start to finish. Responsive, honest and flexible. Would highly recommend !... Read more
Buyer
15th Jul 2024 (6 mo. ago)
A Grant
Finlay Brewer have provided me with an excellent service over the years firstly by managing the rental of my flat and then subsequently by marketing and selling the flat for me. They have a great culture as a company and I can highly recommend them.... Read more
Seller
10th Jul 2024 (7 mo. ago)
A Zheng
We had a very good experience with our agent Monty from Finlay Brewer. He’s been very helpful, providing all valuable information, since our first viewing. It took us a few months to finally reach completion, and Monty has always been active and supportive . Now we just moved in our new place, and really need to thank Monty for being so amazing!... Read more
Buyer
9th Jul 2024 (7 mo. ago)
J Cabusao
Had such a good experience with Finlay Brewer and was surprised by their prompt responses and them going the extra length for making sure the moving process went as smooth as possible. I have always had some issues when moving; but this time around, it went really well thanks to them! A huge thanks to Paula and Amin for both being so professional and helpful. Would recommend!... Read more
Alex
Experience with this agency has been nothing but positive since the beginning, as staff have gone above and beyond to ensure process went smoothly and made a difficult move easier wherever they could. Amin and Paula have both been very helpful and accommodating. Recommended... Read more
14th May 2024 (9 mo. ago)
J Adham
Appreciate the quick process done through Finlay Brewer, thank you Amin andPaula!... Read more
13th May 2024 (9 mo. ago)
S Court
Caity was very responsive, professional and friendly. Would highly recommend.... Read more
9th Apr 2024 (10 mo. ago)
L Kiss
Finlay Brewer were fantastic in helping us find a place to rent. Really professional team with a quick response time. We would absolutely use them again.... Read more
Tenant
4th Apr 2024 (10 mo. ago)
L Hemus
Our family entrusted two sales to Finlay Brewer, 25 years apart - a home on Brook Green, and a nearby garage. They are simply the best local agents, having established longstanding, trust-based relationships with the local community. Founder/Partner, Teresa and Paul have run the agency for decades (overseeing an excellent team) - their extensive market knowledge reflects this.
Recently, our garage received multiple offers and realised above asking price, swiftly. Also noteworthy: we got several other agents to value, given the slightly niche nature of the property - all fell well below Finlay Brewer's. SA valued it at 76% less.
For both sales, the approach was friendly, professional and personalised. No pushiness or dropping the ball - a wholly pleasant process, including conveyancing support. Many thanks!... Read more
Seller
2nd Apr 2024 (10 mo. ago)
A Bellm
Finley brewer are a super letting agency from start to finish its been effortless and easy.... Read more
Landlord
25th Mar 2024 (10 mo. ago)
C Wolf
It was an absolute pleasure to work with Finlay Brewer again.
From our first request to viewing our property to sell right through to the Sale Completion, the journey was smooth and professionally handled.
Whether we were dealing with the Sales Team, the team progressing the Sale or the Office & Admin. teams, we knew we were in safe hands.
Everyone was friendly and competent and were always ready to offer advice and answer any questions we had.
Finlay Brewer go the extra mile in recommending further services such as Removal Companies to Cleaning Services.
Thank you to each and every one of you who handled our sale from Start to Finish.
5 star recommendation.... Read more
Seller
5th Mar 2024 (11 mo. ago)
M Brase
I rented my first flat in London through Findlay Brewer and I couldn’t be happier with the process, the assistance in helping me with my loads of questions. Joseph, Will and Paula especially have been amazing through the entire process. Couldn’t recommend the agency enough if you are looking for a place to live in Brook Green.... Read more
Tenant
25th Feb 2024 (11 mo. ago)
A Dumas
Excellent job done by the team at Finlay Brewer on the sale of our house. Well organised. Excellent communication and a team who really seem to work well together. We were kept informed every step of the way, and the whole process was perfectly managed. Highly recommend.... Read more
Seller
22nd Feb 2024 (11 mo. ago)
C Toscano
We had a great experience with our recent transaction through Finlay Brewer. Big thank you to Monty for showing us different lovely properties and helping us find our home.... Read more
Buyer
22nd Feb 2024 (11 mo. ago)
M Chan
Finlay Brewer did a great job on our transaction, we got a great property at a reasonable price. The transaction went super smoothly, we completed in a short time and we are so impressed. Dealing with them has been a pleasure.... Read more
Buyer
11th Feb 2024 (1 year ago)
R douglas-pennant
Highly recommend Finlay Brewer they are an exceptional company to sell a property through. They have a very high level of professionalism and know the market better than anyone else.... Read more
Seller
10th Feb 2024 (1 year ago)
F Wright
Amazing service! Paula was exceptional in helping me with all the admin, Very impressed!... Read more
9th Feb 2024 (1 year ago)
B Payne
A great estate agent! We recently completed on our flat purchase and Finlay Brewer provided an effective service from first viewing to exchanging contracts! Monty was engaged and helpful throughout!... Read more
Buyer
8th Feb 2024 (1 year ago)
P Deevoy
Overall amazing, such a supportive team. I could not ask for a better. If any problems or concerns they listen and care for them right away. Thank you all!!!... Read more
5th Feb 2024 (1 year ago)
N Lea
We found our perfect flat on the first try. Great, friendly and unpretentious experience with Finlay Brewer. Will definitely be back next time we’re moving houses or selling property.... Read more
1st Feb 2024 (1 year ago)
D Parker
I’d like to thank Paula and Will at Finlay Brewer Brook Green for all their help in finding us a lovely new home. They made an extremely stressful situation so easy and smooth and we’re so grateful. Thank you for your kindness and help through the whole process - highly recommended letting agency!... Read more
Landlord
24th Jan 2024 (1 year ago)
S Whyte
As newcomers to England, renting through Findlay Brewer, we have found them terrific: friendly, straightforward and easy to deal with. Would recommend them to anyone, and if they invite you to their Christmas carols definitely go. It's a good night!... Read more
Tenant
6th Jan 2024 (1 year ago)
R Ritchie
Finlay Brewer sold my house this year; from the initial discussion, photo shoot and showing; the whole team was so helpful, kept me up to date and soon found the ideal buyer
Paul, Teresa and Debs are a great team and remain good friends
If you’re looking for an estate agent that genuinely cares about selling your home with respect and integrity give Finlay Brewer a call... Read more
Seller
22nd Dec 2023 (1 year ago)
G Cani
Great experience. Joseph has really helpful and the process from start to finish was really smooth.... Read more
21st Dec 2023 (1 year ago)
J Hamilton
A huge thank you from my wife and I for being such great collaborators on getting the flat sold. You and the team were all wonderful to work with and I’m glad you were recommended to us. We shall definitely recommend you on too. Your list of suppliers was also super useful and we’re glad that we’re all now in our respective homes.... Read more
Seller
16th Dec 2023 (1 year ago)
C Young
We had a wonderful experience with Paul and the team at Finlay Brewer when we sold my Mum's house recently. We had tried to sell her house twice before and my elderly Mum had changed her mind at the 11th hour, backed out, opted back in, chopped, changed, got ill and generally made the whole process a total nightmare. Bless her. Paul and the team were patience personified and finally, 3 years after we first put the place on the market, Finlay Brewer managed to sell it! Months of hard work (unpaid!) finally came to fruition and, to their eternal credit, not once did FB make us feel bad or guilty for making the process so tricky. They guided us at every turn, advised us, helped with solicitors, surveyors, electricians, gas certificates and even the purchase of Mum's new property - everything, basically. I would put my trust in them wholly and dealing with them was, quite genuinely, a joy from start to finish. If only all estate agents were like these guys!... Read more
Seller
1st Aug 2023 (1 year ago)
J Littlejohns
Superb experience selling our property via Finlay Brewer - ask for Caity, she is the best! Can't recommend them highly enough for anyone selling a property in the area.... Read more
Seller
10th Jul 2023 (1 year ago)
R newcombe
A first class service, from start to finish.
I have recently rented a property in Ravenscourt Park through Finlay Brewer. The entire process has been easy and painless. The lettings team, and Fran in particular, were outstanding. She has gone out of her way to help with quick responses and efficient follow up.
Highly recommended.... Read more
Tenant
25th Apr 2023 (1 year ago)
S Harris
Had the smoothest and easiest process with Finlay Brewer.
Fran has been extremely helpful throughout the process and kept us up to date. Our property is beautiful and we look forward to living there and making it our home.
Couldn’t recommend them enough!... Read more
Tenant
24th Mar 2023 (1 year ago)
I Diamond
Great team who went over and beyond to help me find a new home in a tough climate. All the process and paperwork was done quickly and efficiently . I would 100% recommend them and will certainly use them again in the future.... Read more
Tenant
21st Mar 2023 (1 year ago)
L Yvonne
Debbie is very professional and experienced. she introduced right property to us just met few times. Her company is extremely helpful during the transaction process. Highly appreciated and recommend !... Read more
17th Mar 2023 (1 year ago)
R Holmes
Excellent service. Asked them to put my flat on the rental market; was done with minimal fuss and had two offers within 24 hours. They managed negotiations well I was kept up-to-date and advised along the way... Read more
Landlord
12th Dec 2022 (2 years ago)
A Gao
I can say that we couldn't have found such a nice new home without the help of Caity and Donna. Caity is very professional and patient. Helped me find the right home for us according to my requirements and budget. I was registered with almost every estate agency in Hammersmith. I have to say that the Finlay Brewer properties are very high standard taste and to be honest it’s really hard to choose one from them. Donna has been active in communicating and resolving issues between me and the seller. Caity showed me the property again and again with great patience. Very appreciate all of your hard work, I can't recommend them more.... Read more
Buyer
26th Oct 2022 (2 years ago)
S Khadim
The very best Estate Agents in London. If you're looking for Professional with hearts of Gold , then Finlay Brewer and their team , specially Paul, Teresa and Rupert are what you should be looking for. They're warm, kind, understanding of their customers concerns and went beyond the extra mile for us. After looking for months and dealing with many estate agents we were rather dispirited and then when our perfect home was marketed by them, we felt we may be disappointed again but completely the opposite. Stellar 5 star Agents in the Heart of London and they are the Heart of London Estate Agents. Simply - The Best.... Read more
Buyer
1st Oct 2022 (2 years ago)
C Walker
We found Finlay Brewer a joy to work with. From the negotiation at the beginning, through to completion, we were kept informed and the team helped us whenever any challenge arose. The whole team were attentive and responded to emails / calls quickly and we couldn't recommend them more.
Thank you!... Read more
Buyer
4th Jul 2022 (2 years ago)
L Mahshi
Great agency! Friendly, detail-oriented and reliable staff!... Read more
27th Jun 2022 (2 years ago)
L kelly
Great team - very responsive and professional!... Read more
10th Jun 2022 (2 years ago)
D Hugh-Smith
Really responsive and knowledgeable service. Thank you.... Read more
9th Jun 2022 (2 years ago)
J Hafford
Great end to end experience with Finlay Brewer! I would absolutely recommend them to a friend. I needed help on a very quick timeline and they assisted me expertly.... Read more
5th Jun 2022 (2 years ago)
S Vine
Brilliantly efficient, professional service and extremely lovely people to deal with. Could not recommend the team enough.... Read more
17th May 2022 (2 years ago)
S Toh
We were so impressed with the entire team of Finlay Brewer - especially Teresa, Debs (Debbie), and Hettie. They are consummate professionals who looked after us every step of the way when buying our first house. The entire process never felt transactional; it was like having a best friend guide and help us. They always answered our questions and worked tirelessly day and night. Their expertise of the Brook Green area is second to none and you will always be in good standing with them in your corner. Trust me! Thank you so much to the entire Finlay Brewer family for helping us live in our dream home.... Read more
Buyer
24th Feb 2022 (2 years ago)
N Donnelly
Excellent service! The process was quick and easy.... Read more
11th Feb 2022 (3 years ago)
N Asadpour
i am really disappointed in the way that they handle their viewing and customer inquiry , i had viewing appointment today at 4:45 PM at the time which we agreed and they confirmed hat they will be there (by email and SMS) .
simply they didn't show up, they didn't respect the value of time and journey that i took in this cold weather.
Jon( head of letting) is knowledgeable person but his team unfortunately below the standards .... Read more
10th Feb 2022 (3 years ago)
M Ennis
The team at Finlay Brewer were superb. Our house sold within days, for our asking price.
We couldn’t have been happier.... Read more
Seller
14th Oct 2021 (3 years ago)
E Babushkin
We rented a 2-room apartment in the Brook Green area for about 3 years. Most of the employees we worked with were quite professional and customer-oriented, but not all, unfortunately.
I can't positively characterise the work of Andrew Halim, almost all of his answers had the form "Unfortunately this is not a service we offer.", but when we turned to other specialists, we quickly solved all the difficulties (thank you, Jon Bird).
I can also positively pour out the work of Alan Fikss and Donna Bizzell.
If your apartment will be serviced by this agency , I advise you to run away from them, because you will encounter the work of Andrew Halim - but now the world is changing, and London is not the same as it was 15 years ago. It is necessary to strive to think about customers and establish long-term relationships. Andrew is not capable of this, unfortunately.
If your property will be serviced by a Landlord, then there should be no problems.... Read more
Tenant
25th Jul 2021 (3 years ago)
M
Had the pleasure of working with Fran and Alan, who helped us immensely in the process of looking and finding the right flat for our move. Both were always very quick and helpful with their responses to any questions we had, and represented us and our concerns in a professional and reliable manner. I would highly recommend them.... Read more
22nd Jul 2021 (3 years ago)
A Guy
Finlay Brewer provided an exceptional service from the start. At the initial enquiry they were quick to follow up, arrange viewings and offer a wide range of options, I found that very useful and would like to that Alan Fikss for all that he did.
Once I had chosen a property, I received excellent assistance from Fran O’Reilly. Fran was quick to respond, and very helpful with assisting me with all that was need to be done. Thank you.... Read more
Buyer
5th Jul 2021 (3 years ago)
J Field
I've used Finlay Brewer twice and both times they have not disappointed, they have exceeded my expectations.
Paul, James, Mike, Hettie and the team are unlike any other estate agents and thank goodness for that! They don't just rely on the usual on-line platforms to generate viewings, they are pro-active. They're match makers for property and an absolute joy to work with. If I were selling or buying in London again , Finlay Brewer would be my first and only call.... Read more
19th Jun 2021 (3 years ago)
P Arora
Amazing customer service from arranging/rescheduling the viewing to closing the tenancy. I had a pleasure dealing with Francesca and Alan. Both of them went an extra mile in ensuring all the issues at the property were resolved before my move-in date :)... Read more
Tenant
17th May 2021 (3 years ago)
G Gibson
House selling and buying is known for being incredibly stressful! FB support the process brilliantly and are incredibly helpful and approachable throughout. They are professional, fair and thoughtful in understanding their clients' needs. I'd highly recommend!... Read more
Seller
10th May 2021 (3 years ago)
J Brett
We have just moved into a flat that was advertised and managed by Finlay Brewer and have had the most fantastic experience. The team are wonderful and a real pleasure to deal with. Renting in London can be very stressful but not when liaising with this team. Could not recommend Finlay Brewer more highly. Thank you Alan & Fran!... Read more
Tenant
7th May 2021 (3 years ago)
J Foster
Really great experience moving into a new property with Finlay Brewer. They were professional throughout and kept us up-to-date with what was happening. We dealt with Fran who was really helpful. The property is also fantastic and was in great condition for when we moved in. I highly recommend this company.... Read more
Tenant
7th Apr 2021 (3 years ago)
E Ducsai
Our experience with the lettings team was fantastic. We've had a video viewing on Monday and had the keys to our new flat on Saturday. Moving can be a stressful time but they have made it feel easy.... Read more
29th Mar 2021 (3 years ago)
Christos
Francesca and Alan helped me throughout the process of renting the property. They were friendly and responsive to all my queries. Excellent service from the Finlay and Brewer agency which I recommend.... Read more
Tenant
17th Feb 2021 (3 years ago)
A Gabbitas
Teresa Brewer provided us with sage advice which came from years of experience in the business. We took her advice on board and as a result our property sold swiftly. Her team, in particular Debs from the Askew Road office, were incredibly efficient and considerate at all times. Selling homes and moving is inevitably a stressful business - but thanks to the team at Finlay Brewer - the stress levels were kept to a minimum and all this in spite of Covid.... Read more
Seller
15th Feb 2021 (3 years ago)
A Kitaichik
We are currently renting with Finlay Brewer. The most professional agency we've dealt with so far. Prompt responsers, they resolved one issue over the weekend, and were very flexible on showing us the flats. Alan was very pleasant to deal with, so is Francesca.... Read more
Tenant
8th Feb 2021 (4 years ago)
S Dainty
Only a very special agency like Finlay Brewer could negotiate a successful sale during this hideous pandemic, particularly when the owner is stranded on the other side of the world. Everyone kept me fully informed at all times during negotiations. A faultless team, both for sales and letting.... Read more
Seller
11th Jan 2021 (4 years ago)
A Chaaban
Great customer service from start of viewings to paperwork stage. John, Alan and Francesca all helpful and efficient.... Read more
10th Dec 2020 (4 years ago)
E nottingham
Paul and Teresa did a top job selling our house in summer 2020.... Read more
Seller
13th Nov 2020 (4 years ago)
G Barter
Have bough and sold with Finlay Brewer on several occasions and they have always provided an exceptional and valuable service. Would highly recommend them... Read more
Seller
13th Nov 2020 (4 years ago)
F McGonigal
Excellent service with the best local knwledge!... Read more
12th Nov 2020 (4 years ago)
A Grant
Excellent local knowledge of the market, hard working team and professional service throughout both the buying and selling process.... Read more
Seller
11th Nov 2020 (4 years ago)
F Brouwers
Leading agent in West London. Very experienced team. We bought a house listed by Finlay Brewer.... Read more
Buyer
5th Nov 2020 (4 years ago)
C Senior
I have sold two Brook Green area properties through Finlay Brewer -- and neither was an easy transaction. The Finlay Brewer team were responsive to deal with, good (and straightforward) with potential purchasers, tenacious about progressing the transactions from offer to contract and well-coordinated among themselves. The firm has low staff turnover; so one gets to know their people -- and they know their area better than any of their competitors.... Read more
Seller
5th Nov 2020 (4 years ago)
K Denaro
Finlay Brewer made our moving process incredibly smooth and was always responsive and professional. Would highly recommend working with them!... Read more
3rd Nov 2020 (4 years ago)
A Marshall
A seamless and professional service from start to end. Finlay Brewer lettings team could not have been more helpful. I would recommend them without question.... Read more
Landlord
3rd Nov 2020 (4 years ago)
chichi
Check who wrote good comments
Check who wrote bad comments
Then you will know what happen to this agency.
BTW I am tenant. Be careful and good luck... Read more
Tenant
11th Sep 2020 (4 years ago)
B V
Finaly Brewer thinks they know the area better than others. Others are more humble and work a ton harder, which makes the difference in the end. FB is horrible for propery management. They are rude with tenants and show no service mindset whatsoever. They are OK with landlords when the prospect of making money isn't too far and too difficult. AVOID FINALY BREWER IF YOU CAN... Read more
20th Jul 2020 (4 years ago)
K Garcia
We worked with Penny at Finlay Brewer, who helped me find my lovely property to buy. She was really wonderful to work with from start to finish, she was very responsive and efficient, as well as being incredibly warm and genuine (not at all salesy which is something that can sometimes be off putting with other estate agents!). I cannot recommend her highly enough, one of the best and nicest agents I have worked with in London.... Read more
Buyer
16th Jun 2020 (4 years ago)
N Rossini

Worst agency ever, my advice is run away from them, I can’t wait my contract to finish so I can move out. The agents are useless when you have a problem, we went to them plenty of times with simple problems like the TV licence or contract questions and they are NEVER willing to help you. Since we moved here he have this problem with the neighbour upstairs which keep running and pushing his furniture or whatever he’s doing at 1am sometimes morning sometimes evening for hours! We complained personally in the agency and again nothing was done about it. The landlord came to visit the house we did another complaint, she said she was gonna do something about it, nothing was done. We are really tired of leaving here, is stressful, we can’t have a good night of sleep, even now in quarantine this keep going for the whole day! We tried again to contact them and told twice that we don’t know the flat number to speak with the person upstairs even though this is not our job since we don’t manage the flats, and that we’d appreciate if they could do something about it. Again, they answer was to speak with the person of the flat that this would be helpful for us. Do they even read what we said? Careless people, they don’t care about you, but if you delay the payment during this corona outbreak I’m pretty sure they gonna contact you and give a sh*t because of money. Maybe you are lucky and you’ll never have a problem if you move to their flat, but if you have, my friend, I’m so sorry for you.... Read more
Tenant
21st Apr 2020 (4 years ago)
Thoroughly professional as always. They got three offers within two weeks of going on the market and everything has gone smoothly since. It's a pleasure dealing with Finlay Brewer.... Read more
Seller
19th Feb 2020 (4 years ago)
B L.
Very good experience working with Finlay Brewer. Extremely helpful, organized and polite. Donna Bizzell was such a pleasure to work with in finding my new place, highly recommend it to all !... Read more
31st Jan 2020 (5 years ago)
M Fuller
We recently bought our home through them and I was dealing mainly with Penny who was always on the ball, very responsive and really helped us navigate buying in Brook Green / Brackenbury. Would definitely use them for any sale or letting in the area.... Read more
Buyer
26th Jan 2020 (5 years ago)
H Bess
We recently sold a property in Brook Green through Finlay Brewer and have let property with them too. This is an agency right at the centre of the community with an unsurpassed knowledge of the area. The whole team are a pleasure to work with especially the wonderful Penny Ewing who was always willing to go the extra mile re: any issues associated with our sale. Helpful, supportive and caring all the way. Just what you need. Paul Cosgrove is an absolute delight with a wealth of knowledge and many years of experience. When buying or selling in Brook Green this is the person you need to be talking to. At Christmas Finlay Brewer hold a Carol Service at St Matthews Church to bring people together, raise money for the church and kick off Christmas in a warm and inclusive way. I think this says a lot about them. Thanks also to other members of the team...Simon, Andrew, Teresa, Jon, Candy, Abby. We wouldn't use anyone else. Huge thanks.... Read more
Seller
22nd Jan 2020 (5 years ago)
J Kydd
Brilliant thorough estate agent with a dynamic friendly sales and lettings team (we’ve sold and let through them recently) who I would recommend to everyone who want to sell or let property in the area. Cannot speak too highly of them. Terrific.... Read more
Seller
22nd Jan 2020 (5 years ago)
F Alobeidi
We recently completed a house purchase through Finlay Brewer and would highly recommend them. It was refreshing to work with this standard of estate agents who were professional, honest and extremely knowledgeable about the area. We dealt mainly with Penny, who was very patient, helpful and professional and responsive throughout the whole process. I would highly recommend their services and would not hesitate to use them again.... Read more
Buyer
16th Jan 2020 (5 years ago)
P Hood

If you are looking to buy or rent in the Brook Green, Brackenbury Village, Shepherds Bush or Acton, then there is only one estate agent to use and that is Finlay Brewer.
Without question they are the local experts and they offer so much more than a local branch of a bigger chain - they are completely invested in the area. Knowing I wanted to move to the area I was in touch with Penny Ewing for about two years prior to my purchase. I was somewhat tiresome with all my questions but Penny was just unquestionably helpful and provided comparable after comparable and info on historical sales on street after street. It was a lot of work for her especially as she did not know that there was a guaranteed sale in the pipeline, but that's the ethos of the place. We eventually bought through FB and I would (and have) without question recommend this place to others.
Some of the key differentiators are a) incredible local presence and knowledge b) exceptional levels of integrity c) realistic with vendors and buyers in a time when London property's rise has distorted expectations.
They are a pleasure to deal with, and even now when passing, Ill stop in and say hello. There are not many who would say that about their local estate agent!... Read more
Buyer
16th Jan 2020 (5 years ago)
J Collins
Finlay Brewer are great estate agents. I bought a house recently where they acted. Of course they tried to get the best price possible for their client. But they also recognised that they need to bring the potential buyer along as well. They gave great advice and we're incredibly responsive. I dealt mostly with Penny who knew her onions, was very frank and incredibly patient as I deliberated. I also dealt with Paul as the head of the agency, who is also first class.... Read more
Buyer
15th Jan 2020 (5 years ago)
M sanderson
I dealt with a Penny who is apparently a sales manager. She gave me totally false information. Do you research before visiting here as I was misled! Awful and unhelpful. I've never been advised by someone who is so disinterested in potentially doing business with someone.... Read more
9th Dec 2019 (5 years ago)
D Porter
I have being using Finlay Brewer for years as my stat agent! They are the best around here! Candy from proerty manager I just want to say thank you so much for always dealing with any facility probmas quickly and efficienty!... Read more
Landlord
11th Oct 2019 (5 years ago)
E KOSTOGLOU
Everything you would want in an Estate Agent. Finlay Brewer were professional, a delight to work with and got back to you in an extremely timely manner. I would absolutely recommend for anyone looking for a great service in the rental market. A special thanks to Callum for making the process extremely smooth and jumping on properties he knew we would be interested in.... Read more
Tenant
9th May 2019 (5 years ago)
F McDougall
We would whole-heartedly recommend Finlay Brewer. They were always helpful and responsive and achieved a sale at a price we were delighted with at what is a challenging time. James, thank you so much- we’ll be in touch if we come back to London!... Read more
Seller
8th May 2019 (5 years ago)
M Pugh
Expert support from a brilliant and erudite team! They know the market, they know everyone and they drive the transaction over the line with the dynamism and skill of a Llanelli prop forward!... Read more
8th May 2019 (5 years ago)
D Hilton
Excellent service, calm, resourceful and resilient - a good team. James was professional and extremely helpful... Read more
7th May 2019 (5 years ago)
J B
Had to call them three times, emailed 4 times to schedule ONE showing, was confirmed for a viewing of an apartment only to learn the day before the appointment they cannot arrange that. This was my first and the last one experience working with this company.... Read more
16th Feb 2019 (5 years ago)
R PLAHE
Professional staff all know the market very well... Read more
13th Sep 2018 (6 years ago)
D Hughes
Fantastic personalised service for renting a property. Thomas was very professional, open and super responsive. Highly recommend using these guys.... Read more
Tenant
2nd Jun 2018 (6 years ago)
G clerc
What a difference to the usual mainstream agency! At least personalised advice and listening rather than the usual youngster calling you 3 times a week to offer you non suitable products. Everything was peaceful with my search here and Penny was probably the most seasoned and helpful agent I came across in my 2 years search. She had to dealt with difficult situations but did it with class and smoothly- I would highly recommend - 5 stars... Read more
3rd Sep 2017 (7 years ago)
V Ainley
Brilliant! Wonderul professionalism, efficiency and kindness! Very highly recomended to anyone planning to sell in their area.... Read more
Seller
26th Apr 2017 (7 years ago)
W Jungman
We worked with with Finlay Brewer to try to buy a house in Brook Green. The vendor's estate agent was easily the best part of our experience. She (and her colleagues at FB) were incredibly responsive to our inquiries and available for viewings. They worked hard to make a sale happen, both for their clients and for us. Even though the transaction unfortunately collapsed (vendors ultimately had some serious problems), she did everything possible to try to see it through. She worked with all parties to improve communication and help everyone find solutions to problems. As we are now planning to buy another property in the neighborhood, we would not hesitate to recommend or use Finlay Brewer whenever it is time for us to sell.... Read more
Buyer
3rd Feb 2017 (8 years ago)
R Pulford
Finlay Brewer were particularly helpful in aiding us in our property search and in securing the flat. I would recommend their services. Will Pearson who we dealt with was particularly friendly and helpful... Read more
Tenant
14th Nov 2016 (8 years ago)
M Ivers
Very happy with our experience with Will @ FB Shepherd's Bush. Very welcoming and informed - we viewed 2 suitable properties at our preferred price point and quality. Once we made our decision Will relayed our offer to the landlord and from there the process was seamless. Very happy overall with this interaction with FB - professional, courteous, and hassle-free.... Read more
Tenant
1st Nov 2016 (8 years ago)
S Corn
Great service if you are a new customer - once they have you, you essentially much get the B team as far as service and care goes.... Read more
13th Oct 2016 (8 years ago)
R Chowdhury
Very poor, all staffs are rude and stupid.... Read more
8th Aug 2016 (8 years ago)
S Charrington
Hi Juliet,
Thank you so so much, I shall call your recommended structural engineer this instance!
You have always been, and shall remain my favourite estate agent.
Have a lovely weekend.
Susie... Read more
16th Feb 2015 (9 years ago)